the pick up was easy enough but seems they got mad at me because they only had two parking spots…read moreand I happened to pick the wrong one. which was also where I had gotten it from. but then on top of that they charged my card an extra 33 bucks or so for whatever without notifying me either. so be careful not to get your money stolen when renting a truck here.

Absolutely the best place for service! The owner was very helpful! Took my car in and within no…read moretime it was up and running perfect.

Always great prices. They have great customer service! We love that they are so close to us because…read moretheir service is great!

Paul is great guy. We just moved into area, had a air conditioning issue where we were told we…read moreneeded a new compressor. Paul after he determined it was just a bad O'ring, we were in and out within a few hours with a fully charged A/C system on our 2012 Escalade. The competition, that will remain nameless, was going charge us well over $2,200 for a new compressor and belts, we just had all the belts replaced 5,000 miles ago? That's what got us thinking about a a second opinion. We appreciate you he honesty and integrity which is a very rare these days. Michelle

Getting an appointment was easy. Service is fast and straightforward. It did not take me an hour…read morefor the change oil service.

Great mechanics, friendly and honest. The team at Glenn & Sons never does any unnecessary work. We…read morehave been going to them for over 20 years and they are fabulous!

I've had my daughter's Volkswagen beetle repaired here as well as my sons Toyota FJ…read more Ken is easy going but more importantly, he not only gets the repairs right but he gets them done remarkably quick. I've never had such luck with auto repair shops and highly recommend them.

From start to finish GLA in Lake Villa was great with getting my vehicle repaired asap. Super…read morefriendly, spot on with immediate responses and fast turn around time. Highly recommend!

5 star not enough, They are the best…read moreFair price They finished the truck fast !!!!!!!!!

Trustworthy. The owner is patient and happy to explain what is wrong with your vehicle if anything…read more(twice he has recommended I forgo a repair). His receptionist is very helpful and friendly. All of the employees are capable. On a recent repair, I spent less than half estimated by the dealer.

I went in expecting a hassle and I didn't get one on an inspection, but Justin was professional and…read moreI was in and out with a diagnosis to be handled later since timing dictated such. 10$ and you got their best idea of what was wrong! God Bless everyone there!

I had a simple oil leak coming from the valve cover (it was torqued down incorrectly from the…read moredealership and they used the wrong gasket sealant) and from the plastic oil pan on my 2015 Volkswagen GTI. The Firestone Conplete Auto Care in Round Lake Beach had been my goto place for maintenance and auto repairs since 2010 and for my parents since 2005. They had good quality and reliable service for a fair price. They were a service provider I trusted. If three repeated return trips, they didn't torque down valve covet and couldn't find why the leak was persistent and insisted that the leak was coming from the oil sensor on the oil pan. I agreed to having the sensor replaced and took the car home, only to find a large puddle of fresh, clean oil on my garage floor. I took the car back and they said it must be coming from the oil pan, since plastic pans have been a known source of oil leaks. Talking it over with one of the managers, we decided that a metal replacement oil pan should solve the problem once and for all. The repair was completed that day and I took the car home. The next morning an even larger oil puddle was found under my car. Frustrated, I took my vehicle to a much more expensive Eruopean car specialist. They did what the technicians at Firestone failed to do: Find the source of the leak. You pour fluorescent dye in the oil. Run the vehicle for a few minutes. Take a black light and look where the oil is escaping from. They found the head gasket / valve cover issue and the oil pan were not properly sealed. On top of that, Firestone had not replaced the plastic oil pan with a metal one! I had this garage replace the plastic pan with a metal pan (since the engines are the same, the Mk 8 GTI metal oil pan will fit on a Mk 7. There are also aftermarket metal pans available from a variety of vendors.). They torqued and sealed everything down properly and I paid foe the service, glad that the problem was finally resolved, but disappointed that Firestone had failed miserably. I went to confront the Firestone store manager (after he was unavailable for a few days), and showed him the service bill that the other garage did and asked why they replaced the plastic oil pan with another plastic one after we both decided that a metal one would be a better solution. He told me that Volkswagen did not make a metal oil pan and that plastic ones were the only available oil pans for my car. That was a flat out lie that could easily be fact checked on any smart phone. I as I still had the website for ECS Tuning screenshot on my phone, I showed it to him with at least three different aftermarket, metal oil pans for the Volkswagen EA888 2.0 TDI engine. I then showed him another website for UroTuning for another alternate metal oil pan. He eventually reimbursed for the work on the oil pan, refunded the part. I told him that he didn't have to refund the oil sensor or the labor for that as that was my fault for not doing my due diligence in overseeing their work. I also expressed by disappointment and frustration with their poor service. But, I held back. I was angry and felt betrayed for being lied to. I understand that they had young, inexperienced technicians, but you don't cover for their mistakes by lying to your customers, especially loyal ones that have been returning for over 15 years. While we kept the conversation polite and professional, I was seething beneath it all. Not because of the service failure, although that was frustrating. That could be forgiven by resolving the car problem and owning up to their shortcomings. Lying straight to my face... that was disrespectful. I'm no automotive genius. But, I know a few things about cars and I conduct myself accordingly. I drive an enthusiast's car with some light modifications. I enjoy talking about car performance and driving. That should have been evident. Don't tell me what part isn't available for my car and expect me to just blindly accept that as truth. That was never going to be a winning strategy. If I can't trust a service shop to be honest with me with major repairs, how could I trust them with simple items like brakes, tires, or oil changes, let alone more serious things like diagnostics? Your experience with Round Lake Beach Firestone Auto Care may differ, but I wouldn't take any vehicle that I cared about there or reward them with my business. Violated trust cannot be easily regained and I just don't trust them anymore.

John did a brake job on my car. He was prompt, capable, honest, and reasonably priced…read more I would recommend him to anyone.

John is honest and fair with many years experience! I trust John with my 2015 Subaru Forester,…read morebrakes, tune up, etc.

I'm not sure why this review is not "live". We left IL in 2020 after 5 years. One of the…read morehighlights?? Drew and the crew at Pit Shop. We had Gremlins in cars, started with VW (tuned) and an SUV. These guys covered us all the time. Treated us with respect when we did something "stupid" and just keep the nose down. (Looking at you Ben) Miss you all, glad the shop is looking good and you all made it through the 2020's... Best from AZ. Chris & Laura Matt, I miss your treats. Sad.

Always professional and timely, watch for dipstick being loose after they change oil. I had that…read moreproblem here but told them about it and it was not done the next time. Theyre very nice! You can make an appt.

Andrew and his team provided a post car inspection. Pricing is very fair. Took our next purchase…read moreto them as well.

Great company. Owner contacted me and helped me find a body shop. True professional.read more

This is by far the best auto experience I've had with auto repair in my entire life so far. Ken who…read moreruns the front was an excellent person to talk to when getting my car looked at for the issues that it was having. The overall cost was pretty affordable as well compared to other mechanics. Ken had great customer service was very friendly very patient and very well at explaining what's going on. He's very thorough and knows what he's talking about. I highly recommend if you ever need work done on your car to take it to this mechanic shop. Again this was by far the best experience I've ever had with mechanic work for my car.

My daughter was here from Iowa and had some tire and rotor problems. After much running around…read moreand being told, by other places, there was an alternator problem or a fuel pump problem or whatever we took the car to LG automotive. The reason we hadn't taken it there in first place was her husband was trying to have it taken care of on Sunday. Ken and his staff, even though being very very busy, took my daughters car gave it a once over, put it on the machine and told her she was safe to drive back to Iowa. I have always had confidence and great service from LG automotive. This is just another example.