These guys are great. Local. Like dealing with friends…read more No major repair needs yet. Just two cars and three sets of tires. Every employee and the owner have a "can do" no problem attitude. Car repairs can be so anxiety rich. But this team can calm the stress of it.

I had my oil changed at this location and shortly after noticed a panel dragging on the ground when…read moregetting on the highway. The technician claimed he didn't touch the panel to perform the oil change. yet they jerry-rigged it with a zip tie rather than ordering the correct part or offering to replace it when I brought the vehicle back in for repair. They took no ownership of the issue and didn't even apologize. I've serviced both of my vehicles here for years without a single problem, but the moment an issue arised that they caused, they refused to take responsibility of it and offered only a half-assed fix. If it wasn't their fault, why would they even touch the panel to fix it after I dropped it off. I will no longer be bringing either of my vehicles to have them serviced at this location.

Getting an appointment was easy. Service is fast and straightforward. It did not take me an hour…read morefor the change oil service.

Great mechanics, friendly and honest. The team at Glenn & Sons never does any unnecessary work. We…read morehave been going to them for over 20 years and they are fabulous!

I've had my daughter's Volkswagen beetle repaired here as well as my sons Toyota FJ…read more Ken is easy going but more importantly, he not only gets the repairs right but he gets them done remarkably quick. I've never had such luck with auto repair shops and highly recommend them.

From start to finish GLA in Lake Villa was great with getting my vehicle repaired asap. Super…read morefriendly, spot on with immediate responses and fast turn around time. Highly recommend!

5 star not enough, They are the best…read moreFair price They finished the truck fast !!!!!!!!!

Trustworthy. The owner is patient and happy to explain what is wrong with your vehicle if anything…read more(twice he has recommended I forgo a repair). His receptionist is very helpful and friendly. All of the employees are capable. On a recent repair, I spent less than half estimated by the dealer.

I had a simple oil leak coming from the valve cover (it was torqued down incorrectly from the…read moredealership and they used the wrong gasket sealant) and from the plastic oil pan on my 2015 Volkswagen GTI. The Firestone Conplete Auto Care in Round Lake Beach had been my goto place for maintenance and auto repairs since 2010 and for my parents since 2005. They had good quality and reliable service for a fair price. They were a service provider I trusted. If three repeated return trips, they didn't torque down valve covet and couldn't find why the leak was persistent and insisted that the leak was coming from the oil sensor on the oil pan. I agreed to having the sensor replaced and took the car home, only to find a large puddle of fresh, clean oil on my garage floor. I took the car back and they said it must be coming from the oil pan, since plastic pans have been a known source of oil leaks. Talking it over with one of the managers, we decided that a metal replacement oil pan should solve the problem once and for all. The repair was completed that day and I took the car home. The next morning an even larger oil puddle was found under my car. Frustrated, I took my vehicle to a much more expensive Eruopean car specialist. They did what the technicians at Firestone failed to do: Find the source of the leak. You pour fluorescent dye in the oil. Run the vehicle for a few minutes. Take a black light and look where the oil is escaping from. They found the head gasket / valve cover issue and the oil pan were not properly sealed. On top of that, Firestone had not replaced the plastic oil pan with a metal one! I had this garage replace the plastic pan with a metal pan (since the engines are the same, the Mk 8 GTI metal oil pan will fit on a Mk 7. There are also aftermarket metal pans available from a variety of vendors.). They torqued and sealed everything down properly and I paid foe the service, glad that the problem was finally resolved, but disappointed that Firestone had failed miserably. I went to confront the Firestone store manager (after he was unavailable for a few days), and showed him the service bill that the other garage did and asked why they replaced the plastic oil pan with another plastic one after we both decided that a metal one would be a better solution. He told me that Volkswagen did not make a metal oil pan and that plastic ones were the only available oil pans for my car. That was a flat out lie that could easily be fact checked on any smart phone. I as I still had the website for ECS Tuning screenshot on my phone, I showed it to him with at least three different aftermarket, metal oil pans for the Volkswagen EA888 2.0 TDI engine. I then showed him another website for UroTuning for another alternate metal oil pan. He eventually reimbursed for the work on the oil pan, refunded the part. I told him that he didn't have to refund the oil sensor or the labor for that as that was my fault for not doing my due diligence in overseeing their work. I also expressed by disappointment and frustration with their poor service. But, I held back. I was angry and felt betrayed for being lied to. I understand that they had young, inexperienced technicians, but you don't cover for their mistakes by lying to your customers, especially loyal ones that have been returning for over 15 years. While we kept the conversation polite and professional, I was seething beneath it all. Not because of the service failure, although that was frustrating. That could be forgiven by resolving the car problem and owning up to their shortcomings. Lying straight to my face... that was disrespectful. I'm no automotive genius. But, I know a few things about cars and I conduct myself accordingly. I drive an enthusiast's car with some light modifications. I enjoy talking about car performance and driving. That should have been evident. Don't tell me what part isn't available for my car and expect me to just blindly accept that as truth. That was never going to be a winning strategy. If I can't trust a service shop to be honest with me with major repairs, how could I trust them with simple items like brakes, tires, or oil changes, let alone more serious things like diagnostics? Your experience with Round Lake Beach Firestone Auto Care may differ, but I wouldn't take any vehicle that I cared about there or reward them with my business. Violated trust cannot be easily regained and I just don't trust them anymore.

Service is okay. We brought about car for brake pads and it…read morewas included with our warranty. Unfortunately 3rd party is involved whatever it is they couldn't be able to do their part, but they found a nail on one of the tire and charged us $60 + and that I now fixing it after few months. Hoping that I don't have to pay more than what my fiancé paid them. So there for quality is poor & value. Very disappointing.

Best place in Round Lake Beach,other shop over charge,very reasonably priced.If you need…read morebrakes,ball joint's or other stuff, call him get a quote,and you will have a new mechanic.

John did a brake job on my car. He was prompt, capable, honest, and reasonably priced…read more I would recommend him to anyone.

Great place to take your auto. Mike is honest, fair and complete. Took my diesel for repair and has…read morebeen great. Recently took my other diesel for a filter and was just a great experience. Thanks and be sure to use these folks over any dealership.

I'm not sure why this review is not "live". We left IL in 2020 after 5 years. One of the…read morehighlights?? Drew and the crew at Pit Shop. We had Gremlins in cars, started with VW (tuned) and an SUV. These guys covered us all the time. Treated us with respect when we did something "stupid" and just keep the nose down. (Looking at you Ben) Miss you all, glad the shop is looking good and you all made it through the 2020's... Best from AZ. Chris & Laura Matt, I miss your treats. Sad.

Great company. Owner contacted me and helped me find a body shop. True professional.read more

From the owner: At Specialty Motorwerks, we’re not just another mechanic shop—we’re a state-of-the-art automotive…read moreservice center built for drivers who expect more from their repair experience. We specialize in European and German vehicles such as BMW, Mercedes-Benz, Audi, Volkswagen, Porsche, and MINI, utilizing OEM-level diagnostic equipment and factory-grade tools to ensure precise repairs and maintenance. But we don’t stop there—our ASE-trained and dealership-experienced technicians are fully equipped to service all makes and models, from domestic to Asian imports. Whether it’s brakes, suspension, diagnostics, or performance upgrades, every job is handled with transparency, accuracy, and care. We believe in honest recommendations, fair pricing, and fast turnaround. Customers choose us because we provide the quality of a dealership with the personal service of a trusted local shop. From routine maintenance to complex repairs, Specialty Motorwerks delivers reliable results you can feel every time you drive.