I have been taking all my cars to and trucks to Silver Lake Auto Body for over 20 years and was…read morealways happy. Recently my truck with 20,000 miles was hit while it was parked by some dumb old man. He had USAA Insurance. My truck was fixed with all used and aftermarket crap parts including the Alloy wheel that looked like junk yard quality. I expected this truck to look as good or better to what it did before accident. I do not know what has happened there but I should have walked away when I asked where all the workers were and was given some Covid excuse. The place used to be busy. It looked like a ghost town. Now, lets talk about the paint.........$50,000 Truck but treated like your kids $2,000 car. There was lint and debris in the front fender paint and overspray in between door and body. The minute you opened door you knew it was in accident. The front fender also did not line up correctly due to inferior parts used. I also asked the owner if Bondo was used and he said, "Well, I had to use a little". I bought this Truck for my retirement and it was fully paid for. Due to Silver Lakes butcher job, I decided I could not live with it and traded it in for much lesser vehicle because I did not want payments. I lost about $15,000 due to this incident and Hack job of a repair. Silver Lake Auto Body lost a life long customer and I will spread the word about their drastic decline in work quality!

Thank you for replacing our alternator. The final cost was less than quoted, and I was allowed to…read morepurchase the part online, all of which kept what could have been an expensive repair affordable.

Good service and friendly staff. Did my emission test there and it was a super in and out!read more

Not honest. When we moved to the area the stem for our tire valve broke. I had a injury so I called…read moreahead of time and had a female family member bring in the tire. I knew the valve could simply be replaced by removing it from the tire pressure monitoring sensor (TPMS) threaded inlet. Well they failed the honesty test for a simple cheap repair. She was quoted $200 to order a new TPMS and valve assembly. That's what happens when you own a car with a fancy emblem I suppose. Too bad for them I know a thing or two about cars and didn't fall for their inflated quote for an unnecessary repair. All they had to do was unscrew the valve assembly and replace it but all they cared about was screwing us over. She brought the tire to discount tire who fixed the valve for free while she waited. I wouldn't trust this shop especially if you're an "outsider" and new to the area. This was a easy repair imagine if I brought it in for a check engine light they could have really inflated the repair estimate.

This place is amazing. Lawrence cares about customer service and cares about his work. He always…read morehelps with the cost if he can. I definitely recommend taking ur vehicle here and you will not be disappointed Sabrina

I've been to Ochs Auto Body on two occasions, and have been very pleased both times. Larry is quick…read moreto respond, fair, trustworthy, and does great work. I highly recommend!

The manager sold us a vehicle that he knew had a bad engine…read more We bought it on 3/13/20 - engine died in August 2020. Many others on neighborhood watch have also had bad experiences with them. Wow, they are horrible to the customers once they take your money. They looked at the vehicle, told us he will replace the engine with a junk yard engine for $2000. On a junk yard engine that may also break?! Now I question how many rigged cars they sell besides ours. He may have a nice smile & a good talker. But, to sell a lemon knowing it was pretty much dead. Unacceptable ‼ Guess BBB will have to get involved. I have made reviews along with many friends. He deletes any bad comments & keeps the good. What a way to cheat the ratings numbers. Anyhow, he called today telling us because I made a bad reviews he refuses to even consider working on it & to pretty much get it the fuck out off my lot. Terrible place. Customer service is a big Zero. They owe us back the money we spent minus the months we had it. Or could have at least offered a different car. At least my real auto place wasn't con artists.

This is a review of their automotive repair department. We went to Frey with our Buick Enclave…read morebecause of transmisson issues. With the prices of used cars these days, we were willing to consider repairing the vehicle vs. purchasing a new car. Three weeks ago we were quoted $5500 but could go up to as much as $7000. This was a verbal discussion, of course nothing was in writing. Three weeks later, with very little communication on their part, they let us know the Buick is ready to go. During this time, if we enquired on the status of our vehicle it was all on our part. The most we were told was "not ready yet, check engine light is on now, we're trying to figure that out". So today my husband goes to pick the Buick up and the total is $9,500!!!! Almost double the original quote. We never would have spent that much on a 2010 Buick! We were not even given the option of agreeing or disagreeing to this price. Most reputable businesses will call and say "Hey, we found this wrong with it now, it will now be this much....." . Or even better, have us initial off on a quote. Not ONCE was this offered to us, only verbal quotes. The best part of this poor business practice is when I called to express my outrage, "Scott", only argued with me about how he never said "$5500-7000", I said "$8,000". Now they are insulting our intelligence as we NEVER would have agreed to that much on repairing a used car. But of course, there is no PAPER trail to this quote because they put nothing in writing!!! We only have our word against his and he is LYING. So, this is my first review of any business but didnt want anyone else to go through what we did, especially with how hard times are these days. Inflation is not keeping up with wages and this is very hard on our family.

Quick diagnosis and service. Reasonable price. Done the same day, very surprising. Suspected ball…read morebearings. Ended up needing an axle replaced too. Nice thing, wasn't recommend a million things to fix. Car runs like a champ again.

Excellent service during busy time on Hwy 11. Pleasant. Reasonable rates. It was night. Rush…read morehour. I was pulled over to the side. I am elderly and he not only got my car on his truck but me inside it.

Great customer service! I stopped in because my tire was low on air. They checked every tire and…read morefilled them all up. I tried to pay something but they were just happy to help out. Wow! If I lived around them they would be where I took my car. Honest, knowledgeable and super friendly.

Great service, and they had my car fixed fast! Recommended by a friend in East Troy and I'm glad I…read morechecked it out

The entire staff was so friendly, courteous, and professional. They kept me in the loop on timing…read moreof when the vehicle would be finished and helped me out by letting us use a loaner. I would recommend Mander Collision in Muskego to anyone. Thank you for all you do! Sherry S

I came in for a simple Windshield replacement but got one of the most genuine hospitality…read moreexperiences ever. Ron give me his company truck to return home when the repair ended up taking longer than initially expected. But the most amazing thing was when I picked my vehicle up, Ron noticed my opaque headlights and told me to give him a few minute so he could buff the haze off my headlights. My van is 14 years old and the headlights were really bad and Ron took it upon himself to fix the issue - no charge - just to fix it. It's hard to find businesses that value customer service and show their values through deeds - not words. Amazing. Thank you. I would also like to thank Lisa who followed through with information that I needed to make a decision on whether to do this repair or not. Businesses like this are rare. Come here - you can't go wrong.

Really good folks. They take care of their customers and are quick to point out, not only things…read morethat may need repair right now, but the things that can wait. They strike me as people who care and are in it for the long haul, not just to make a quick buck on an up sell.

Had to get my brakes done and a check engine light dealt with! The guys were quick and extremely…read morefriendly. Made me feel like I could trust them which is what I really want.