I had another really great visit yesterday to the grayslake Waukegan Tire, as always the staff is…read morefriendly and helpful. I was there to get my 2019 Tiguan lowered and despite a very long day they did a beautiful job. I've been going to Waukegan Tire for years now, I get great service and honest advice which is hard to come by these days. Thank you guys for doing a great job on my suv and I look forward to getting back out on the road today!

I had an appointment to have them re-check a wheel alignment that they did two weeks ago. One of…read morethe wheels was still out of alignment. Then they were supposed to re-balance all four wheels. They did a very good job in re-balancing the wheels but they obviously have no clue as to the value of a customer's time. I was at the dealership for 3-1/2 hours for this relatively simple procedure. It was obvious to me that they were giving walk-ins a higher priority than appointments. This is completely unacceptable. Everytime I go to this establishment, the wait time is longer than expected. Scheduling must not be a priority for this business.

The oil change was fine. But I was advised that there was a leak in the transmission coolant line…read moreand that they had a friend in a repair shop down the street who could fix it. I instead took it to a auto shop I've trusted in past and they could find nothing wrong, saving me around $2000. Smells like a fishy referral to me.

Very polite and professional team! This location has been changing my mind about how I view shops…read moreoutside of dealerships. I'm glad I gave, this store specifically, a chance

I finally took my car to an actual mechanic to have the oil pan repaired. This cost me $600 to…read morefix. Thanks, havoline. Instead of just being honest and claiming your mistake on the insurance you carry for these occasions, I am out a huge chunk of hard earned money for using your business. On another note, I do recommend Ingleside Automotive as they have always been great to work with. I have learned my lesson trying to save a few minutes and a couple bucks going to a quick lube crapshoot. I'd rather stick with ingleside. You get what you pay for.

I call first for an estimate & the estimate was accurate which excludes the taxes. Took my 1998…read moreHonda for a tune up it took an hour on a busy Saturday. The staff is always welcoming will be coming back because this will be my go to mechanic. During the tune up they noticed my headlights had a problem they fixed that as well. I really appreciate that. The manager here knows his stuff, really cool guy!

I highly recommend this location. Very honest and trustworthy staff. I've come here several times…read moreand have always had great service but recently came in because I thought I over-filled my oil after a top off. I came in expecting to need another oil change. I was told that the oil level was fine and that I was good to go. Everything took less than 10 minutes. I appreciate their honesty and not charging me to check out this issue. Great people here. Thanks!

Always friendly,fast and professional . They let me decide…read morewhat service I need and give me options on what I want to to do now .

I went in expecting a hassle and I didn't get one on an inspection, but Justin was professional and…read moreI was in and out with a diagnosis to be handled later since timing dictated such. 10$ and you got their best idea of what was wrong! God Bless everyone there!

I had a simple oil leak coming from the valve cover (it was torqued down incorrectly from the…read moredealership and they used the wrong gasket sealant) and from the plastic oil pan on my 2015 Volkswagen GTI. The Firestone Conplete Auto Care in Round Lake Beach had been my goto place for maintenance and auto repairs since 2010 and for my parents since 2005. They had good quality and reliable service for a fair price. They were a service provider I trusted. If three repeated return trips, they didn't torque down valve covet and couldn't find why the leak was persistent and insisted that the leak was coming from the oil sensor on the oil pan. I agreed to having the sensor replaced and took the car home, only to find a large puddle of fresh, clean oil on my garage floor. I took the car back and they said it must be coming from the oil pan, since plastic pans have been a known source of oil leaks. Talking it over with one of the managers, we decided that a metal replacement oil pan should solve the problem once and for all. The repair was completed that day and I took the car home. The next morning an even larger oil puddle was found under my car. Frustrated, I took my vehicle to a much more expensive Eruopean car specialist. They did what the technicians at Firestone failed to do: Find the source of the leak. You pour fluorescent dye in the oil. Run the vehicle for a few minutes. Take a black light and look where the oil is escaping from. They found the head gasket / valve cover issue and the oil pan were not properly sealed. On top of that, Firestone had not replaced the plastic oil pan with a metal one! I had this garage replace the plastic pan with a metal pan (since the engines are the same, the Mk 8 GTI metal oil pan will fit on a Mk 7. There are also aftermarket metal pans available from a variety of vendors.). They torqued and sealed everything down properly and I paid foe the service, glad that the problem was finally resolved, but disappointed that Firestone had failed miserably. I went to confront the Firestone store manager (after he was unavailable for a few days), and showed him the service bill that the other garage did and asked why they replaced the plastic oil pan with another plastic one after we both decided that a metal one would be a better solution. He told me that Volkswagen did not make a metal oil pan and that plastic ones were the only available oil pans for my car. That was a flat out lie that could easily be fact checked on any smart phone. I as I still had the website for ECS Tuning screenshot on my phone, I showed it to him with at least three different aftermarket, metal oil pans for the Volkswagen EA888 2.0 TDI engine. I then showed him another website for UroTuning for another alternate metal oil pan. He eventually reimbursed for the work on the oil pan, refunded the part. I told him that he didn't have to refund the oil sensor or the labor for that as that was my fault for not doing my due diligence in overseeing their work. I also expressed by disappointment and frustration with their poor service. But, I held back. I was angry and felt betrayed for being lied to. I understand that they had young, inexperienced technicians, but you don't cover for their mistakes by lying to your customers, especially loyal ones that have been returning for over 15 years. While we kept the conversation polite and professional, I was seething beneath it all. Not because of the service failure, although that was frustrating. That could be forgiven by resolving the car problem and owning up to their shortcomings. Lying straight to my face... that was disrespectful. I'm no automotive genius. But, I know a few things about cars and I conduct myself accordingly. I drive an enthusiast's car with some light modifications. I enjoy talking about car performance and driving. That should have been evident. Don't tell me what part isn't available for my car and expect me to just blindly accept that as truth. That was never going to be a winning strategy. If I can't trust a service shop to be honest with me with major repairs, how could I trust them with simple items like brakes, tires, or oil changes, let alone more serious things like diagnostics? Your experience with Round Lake Beach Firestone Auto Care may differ, but I wouldn't take any vehicle that I cared about there or reward them with my business. Violated trust cannot be easily regained and I just don't trust them anymore.

Getting an appointment was easy. Service is fast and straightforward. It did not take me an hour…read morefor the change oil service.

Great mechanics, friendly and honest. The team at Glenn & Sons never does any unnecessary work. We…read morehave been going to them for over 20 years and they are fabulous!

My daughter bought her tires here and she just got a flat. Jay was so nice and accommodating and…read moreoffered to fix her tire for free! We have been here several times for tires and have always had a great experience! I would highly recommend Mavis Tires in Round Lake Beach!!

JJ working at the front desk was very nice and descriptive. Kept me updated each time. And they did…read moreeverything in a timely manner and did their best. Will definitely come back

Was kind enough to give me a tire pressure check when I needed it the other day and returned for an…read moreoil change. Excellent and honest service. A little expensive but honestly the service is worth the extra cost. Will come again.

Beware! Go somewhere else…read more Broke my bolts and didn't have tools to remove or replace them. Cost me $$$$ and Valvolene would not pay

Let me say that i have had great service in the past years. This time was different. I wanted a…read moresimple brake job, and was willing to pay for pads and rotors, if needed. The quote from David included calipers and cleaning lines for an additional $500. Plus they inspected my brand new battery as "end of life". They were nice enough to 'show' me what was wrong with my brakes/calipers. The tech Josh came over and said the fronts would not slide. I grabbed the caliper and was able to slide it myself. Silence. I said just do the pads and rotors. They refused without the calipers. I told them to put the tires back on. I drove to Firestone across the street and the calipers were fine. I guess Firestone gets my business and the 5-star rating.

My son bought 4 new tires from Pep Boys a few months ago (along with other work costing over…read more$1,000. He had a flat tire on 94. We assumed there was some type of warranty, or they would at least look at the tire and see what the problem was. They refused to even check it out. A few blocks down is Discount Tire...I highly recommend going there instead. They always take care of their customers.

Most excellence from professionalism and friendliness from the time you get there until the time…read moreyou leave I won't take my vehicle anywhere else

From the owner: With 10 years of experience, we specialize in full automotive maintenance and repair…read more Call or message today with any of your vehicle needs 815-900-0949