They repaired my tire, removed a screw from the driver side rear tire at no charge, thank you very…read moremuch.

July 6th update. If I could give zero stars at this pint, I would…read more.. Customer care reached out with promise of a phone call. My husband received the call and the manager promised to pay for the lost tire & rim....BUT proceeded to say they did not have enough cash on hand to reimburse us for the lost tire and rim. Promised to call again when they had cash and could pay for them. Still no payment for the lost ATV tire & rim.

I had an appointment to have them re-check a wheel alignment that they did two weeks ago. One of…read morethe wheels was still out of alignment. Then they were supposed to re-balance all four wheels. They did a very good job in re-balancing the wheels but they obviously have no clue as to the value of a customer's time. I was at the dealership for 3-1/2 hours for this relatively simple procedure. It was obvious to me that they were giving walk-ins a higher priority than appointments. This is completely unacceptable. Everytime I go to this establishment, the wait time is longer than expected. Scheduling must not be a priority for this business.

Convenient location with high-quality, efficient, reliable, and reasonable service. The waiting…read morearea is clean and WiFi usually works well so can get work done. I get my car serviced here often (oil changes and tire rotations) and especially appreciate the Saturday hours.

Reached out to A-Tire to make an appt for brake work and new tires. First person to answer didn't…read moresay the business name then proceeded to hand off the phone to another person. I repeated why I was calling then asked when a good time for me is. I said afternoons and weekends. He then proceeded to say, afternoons don't work as no one is there to look at brakes past 4pm unless it's like a Saturday. I then said that was fine. They asked what type of car and if I had the size of the tire which I did not. He then said they would need this info. and I asked if I should call back with the info and he said yes, then we ended the call. Like I'm literally calling you to spend my money at your business but you let me go without securing the appointment. Make it make sense.

Went to A-Tire to have a flat fixed and they seemed genuinely helpful so I decided to just buy 4…read morenew tires to install a few days out. I had asked them to just take a look at my brakes since the tires would be off. I get a call that I need new pads and rotors. I was surprised since my brakes did not grind at all. Then he proceeds to tell me that my rear shocks are shot and they cannot align with the new tires until the shocks are replaced. I told them I did not want any of that extra work done. Ended up taking my car to my Ford dealer and it was confirmed that I do not need brakes or shocks. Be very careful of these guys, bit shady to me.

* * * * * Absolutely Amazing I drove into Mavis tire…read moreyesterday a Sunday with a screw in my front passenger tire of my RV. I talked to the manager who got his guys on it right away. Within 15 minutes I was fixed and on my way. These guys are Amazing Very nice, knowledgeable and helpful. Fast friendly service. Even on a Sunday Signed a Happy camper.

My daughter bought her tires here and she just got a flat. Jay was so nice and accommodating and…read moreoffered to fix her tire for free! We have been here several times for tires and have always had a great experience! I would highly recommend Mavis Tires in Round Lake Beach!!

I had a simple oil leak coming from the valve cover (it was torqued down incorrectly from the…read moredealership and they used the wrong gasket sealant) and from the plastic oil pan on my 2015 Volkswagen GTI. The Firestone Conplete Auto Care in Round Lake Beach had been my goto place for maintenance and auto repairs since 2010 and for my parents since 2005. They had good quality and reliable service for a fair price. They were a service provider I trusted. If three repeated return trips, they didn't torque down valve covet and couldn't find why the leak was persistent and insisted that the leak was coming from the oil sensor on the oil pan. I agreed to having the sensor replaced and took the car home, only to find a large puddle of fresh, clean oil on my garage floor. I took the car back and they said it must be coming from the oil pan, since plastic pans have been a known source of oil leaks. Talking it over with one of the managers, we decided that a metal replacement oil pan should solve the problem once and for all. The repair was completed that day and I took the car home. The next morning an even larger oil puddle was found under my car. Frustrated, I took my vehicle to a much more expensive Eruopean car specialist. They did what the technicians at Firestone failed to do: Find the source of the leak. You pour fluorescent dye in the oil. Run the vehicle for a few minutes. Take a black light and look where the oil is escaping from. They found the head gasket / valve cover issue and the oil pan were not properly sealed. On top of that, Firestone had not replaced the plastic oil pan with a metal one! I had this garage replace the plastic pan with a metal pan (since the engines are the same, the Mk 8 GTI metal oil pan will fit on a Mk 7. There are also aftermarket metal pans available from a variety of vendors.). They torqued and sealed everything down properly and I paid foe the service, glad that the problem was finally resolved, but disappointed that Firestone had failed miserably. I went to confront the Firestone store manager (after he was unavailable for a few days), and showed him the service bill that the other garage did and asked why they replaced the plastic oil pan with another plastic one after we both decided that a metal one would be a better solution. He told me that Volkswagen did not make a metal oil pan and that plastic ones were the only available oil pans for my car. That was a flat out lie that could easily be fact checked on any smart phone. I as I still had the website for ECS Tuning screenshot on my phone, I showed it to him with at least three different aftermarket, metal oil pans for the Volkswagen EA888 2.0 TDI engine. I then showed him another website for UroTuning for another alternate metal oil pan. He eventually reimbursed for the work on the oil pan, refunded the part. I told him that he didn't have to refund the oil sensor or the labor for that as that was my fault for not doing my due diligence in overseeing their work. I also expressed by disappointment and frustration with their poor service. But, I held back. I was angry and felt betrayed for being lied to. I understand that they had young, inexperienced technicians, but you don't cover for their mistakes by lying to your customers, especially loyal ones that have been returning for over 15 years. While we kept the conversation polite and professional, I was seething beneath it all. Not because of the service failure, although that was frustrating. That could be forgiven by resolving the car problem and owning up to their shortcomings. Lying straight to my face... that was disrespectful. I'm no automotive genius. But, I know a few things about cars and I conduct myself accordingly. I drive an enthusiast's car with some light modifications. I enjoy talking about car performance and driving. That should have been evident. Don't tell me what part isn't available for my car and expect me to just blindly accept that as truth. That was never going to be a winning strategy. If I can't trust a service shop to be honest with me with major repairs, how could I trust them with simple items like brakes, tires, or oil changes, let alone more serious things like diagnostics? Your experience with Round Lake Beach Firestone Auto Care may differ, but I wouldn't take any vehicle that I cared about there or reward them with my business. Violated trust cannot be easily regained and I just don't trust them anymore.

Service is okay. We brought about car for brake pads and it…read morewas included with our warranty. Unfortunately 3rd party is involved whatever it is they couldn't be able to do their part, but they found a nail on one of the tire and charged us $60 + and that I now fixing it after few months. Hoping that I don't have to pay more than what my fiancé paid them. So there for quality is poor & value. Very disappointing.

Brought a flat tire in about 40 minutes before closing and they were able to get the tire replaced…read moreand remounted quickly!

Rob, the shop manager, quickly diagnosed why my brakes were pulsating after having them replaced…read moreonly a year ago by another shop which has since gone out of business. Rob discovered that my former shop only replaced bits and pieces when replacing my brakes and calipers! Ex: right side clip new, left side old. After driving on them for year they began to wear unevenly. No wonder my former shop, Frontline in McHenry, closed shop abruptly. Rob was able to replace all the worn brakes, calipers, and rotors that afternoon. He even did a thorough of inspection of the rest of the car and told me that the tumbler needed to be replaced on my turn signal. That's why the turn signal would get stuck "ON" when turning LEFT. It's a warranty item that even my dealer could not figure out when I had it in their shop twice for the same complaint. Bravo Rob & thank you!

Glad to see the long time owner has retired happy. Have used Nedza for many years for great auto…read morerepair. Tried to go there today with the new owners for a LOF/rotate as a called in waiter appointment at 8:00AM when they open. Worker drives in and unlocks doors at 7:52AM, I wait until 8:00 to go in. I immediately notice, in my opinion, that the shop is just a shambles. Look, car repair shops aren't going to be a pristine environment. This was an absolute hellhole compared to how Nedza usually was. Piles of OilDri, torn hunks of cardboard packaging everywhere on the floor, and piles on various used parts strewn about. Motorcycle parked so you couldn't get to the waiting area. There are three lift bays for cars, one being a drive up/on. My service would need a non-drive up/on. Those two are in use. So, they aren't ready for my appointment. The poor worker hears us come in, and immediately is calling on his phone, and hands his phone to us on speaker to chat with someone named Luis/something/didn't get a good look at it. I have no problem with anyone being employed anywhere, but this poor man can't communicate with me. "Whatcha need?" (WTF is this question?) "I had an appointment at 8 for a LOF/rotate." "Oh yeah. I am out doing a test drive on a car right now. Be there in a bit. Just give your car keys to him." (He took the car home with him to test drive?) Feeling uneasy, I give my keys to the worker guy. Walk outside and then in the outside door to the waiting room. Decide that with a repair shop floor that looks that bad compared to the years that I have been a customer that I don't want them touching my car, I go back in, ask for my keys back and leave. Nedza was great for many, many years. I sort of feel bad that I won't use the new owners after this.

I have gone to Nedza's for 37 years. They have taken care of:…read more1980 Plymouth Horizon 1984 Chevy Caprice Classic 1987 Cadillac Cimmaron 2000 Olds Bravada 2000 Toyota Sienna currently with 300,000 miles and running great 2013 Ford Escape 2012 Nissan Murano currently with 186,000 miles and running great 2017 Honda Pilot Touring that belonged to my daughter but recently was sold with about 80,000 miles on it. They have ALWAYS been reasonable in their price, always attentive to my needs time wise, and do what they can to keep the vehicles in good shape! They are fair in their prices and I have recommended them to a number of my friends! I will continue to do so!