Great company. Owner contacted me and helped me find a body shop. True professional.read more

From the owner: At Specialty Motorwerks, we’re not just another mechanic shop—we’re a state-of-the-art automotive…read moreservice center built for drivers who expect more from their repair experience. We specialize in European and German vehicles such as BMW, Mercedes-Benz, Audi, Volkswagen, Porsche, and MINI, utilizing OEM-level diagnostic equipment and factory-grade tools to ensure precise repairs and maintenance. But we don’t stop there—our ASE-trained and dealership-experienced technicians are fully equipped to service all makes and models, from domestic to Asian imports. Whether it’s brakes, suspension, diagnostics, or performance upgrades, every job is handled with transparency, accuracy, and care. We believe in honest recommendations, fair pricing, and fast turnaround. Customers choose us because we provide the quality of a dealership with the personal service of a trusted local shop. From routine maintenance to complex repairs, Specialty Motorwerks delivers reliable results you can feel every time you drive.

A great place to have your car serviced! Saved lots as compared to having the work done at the…read moredealership :)

I needed a simple tire rotation nearing the end of the day on a Saturday and although at first they…read moresaid they couldn't do it because there were other customers ahead of me and wouldn't have enough time, Simon stepped in, made a few arrangements, took my keys and made it happen. Even though I had to wait, an hour, he made it happen for me, which was more valuable than saying no! Thanks Simon, entirely appreciate....you will see me again!

The oil change was fine. But I was advised that there was a leak in the transmission coolant line…read moreand that they had a friend in a repair shop down the street who could fix it. I instead took it to a auto shop I've trusted in past and they could find nothing wrong, saving me around $2000. Smells like a fishy referral to me.

All I wanted a simple oil change. After I got back home, the oil started leaking onto my driveway…read moreimmediately. I took it back for them to fix whatever they messed up and they explained that the drain plug had been leaking and they replaced it. Thought that would be the end of that. Later, I went to have my dealership change my oil, they saw that the drain plug was cross threaded (VERY BAD). The original oil change I wanted had turned into an EXPENSIVE NIGHTMARE. I do not recommend this Grease Monkey in the absolute slightest. Please go ANYWHERE ELSE.

I just have to say that the guys at the Havoline in Round Lake Beach are seriously the greatest! I…read moreonly started going there about a year and a half ago but I seriously doubt I will ever go anywhere else. They are sweet, professional and fast! My favorite part though, they're honest. They tell you exactly how it is and what you need to do without any of the bull to upsell you on products. I trust their judgement more than any other mechanic shoppes in the area and I recommend this place to everyone I know. I've never had better service for my car than when they take care of me. Here's a little story of my experience: I took my car to AK Auto right down the road from there. Long story short, after $500 the car was doing the exact same problem as soon as I drove it off the lot. Not only that but the mechanic took like five ten minute smoke breaks so I hope I wasn't paying for that! Anyway, they had told me I still needed one other part replaced and that they would put on for me. I told them to order me the part and I would come back. Two weeks later they had the part but I was avoiding going there to pay another $500 bucks. In the meantine, I took my car to havoline for an oil change about two weeks later. The guy there, I wish I remembered his name, asked me if I was having stalling problems and I was like "YES!" and he showed me exactly why. It was the same part that the other place had ordered for me and he said he would install it for me. I went to AK, picked up just the part ($15) and went to havoline. He put it on there for no charge!!! My car's problem was finally fixed after that!!! So basically, I threw away $500 on something that didn't need fixing at another place. I've been a loyal Havoline customer since then!! Alfonso Moreno is the general manager there and he actually takes the time to talk to you and explain everything which I think is pretty awesome too. You hardly ever see the manager out and working with his crew.

I call first for an estimate & the estimate was accurate which excludes the taxes. Took my 1998…read moreHonda for a tune up it took an hour on a busy Saturday. The staff is always welcoming will be coming back because this will be my go to mechanic. During the tune up they noticed my headlights had a problem they fixed that as well. I really appreciate that. The manager here knows his stuff, really cool guy!

I went in expecting a hassle and I didn't get one on an inspection, but Justin was professional and…read moreI was in and out with a diagnosis to be handled later since timing dictated such. 10$ and you got their best idea of what was wrong! God Bless everyone there!

I had a simple oil leak coming from the valve cover (it was torqued down incorrectly from the…read moredealership and they used the wrong gasket sealant) and from the plastic oil pan on my 2015 Volkswagen GTI. The Firestone Conplete Auto Care in Round Lake Beach had been my goto place for maintenance and auto repairs since 2010 and for my parents since 2005. They had good quality and reliable service for a fair price. They were a service provider I trusted. If three repeated return trips, they didn't torque down valve covet and couldn't find why the leak was persistent and insisted that the leak was coming from the oil sensor on the oil pan. I agreed to having the sensor replaced and took the car home, only to find a large puddle of fresh, clean oil on my garage floor. I took the car back and they said it must be coming from the oil pan, since plastic pans have been a known source of oil leaks. Talking it over with one of the managers, we decided that a metal replacement oil pan should solve the problem once and for all. The repair was completed that day and I took the car home. The next morning an even larger oil puddle was found under my car. Frustrated, I took my vehicle to a much more expensive Eruopean car specialist. They did what the technicians at Firestone failed to do: Find the source of the leak. You pour fluorescent dye in the oil. Run the vehicle for a few minutes. Take a black light and look where the oil is escaping from. They found the head gasket / valve cover issue and the oil pan were not properly sealed. On top of that, Firestone had not replaced the plastic oil pan with a metal one! I had this garage replace the plastic pan with a metal pan (since the engines are the same, the Mk 8 GTI metal oil pan will fit on a Mk 7. There are also aftermarket metal pans available from a variety of vendors.). They torqued and sealed everything down properly and I paid foe the service, glad that the problem was finally resolved, but disappointed that Firestone had failed miserably. I went to confront the Firestone store manager (after he was unavailable for a few days), and showed him the service bill that the other garage did and asked why they replaced the plastic oil pan with another plastic one after we both decided that a metal one would be a better solution. He told me that Volkswagen did not make a metal oil pan and that plastic ones were the only available oil pans for my car. That was a flat out lie that could easily be fact checked on any smart phone. I as I still had the website for ECS Tuning screenshot on my phone, I showed it to him with at least three different aftermarket, metal oil pans for the Volkswagen EA888 2.0 TDI engine. I then showed him another website for UroTuning for another alternate metal oil pan. He eventually reimbursed for the work on the oil pan, refunded the part. I told him that he didn't have to refund the oil sensor or the labor for that as that was my fault for not doing my due diligence in overseeing their work. I also expressed by disappointment and frustration with their poor service. But, I held back. I was angry and felt betrayed for being lied to. I understand that they had young, inexperienced technicians, but you don't cover for their mistakes by lying to your customers, especially loyal ones that have been returning for over 15 years. While we kept the conversation polite and professional, I was seething beneath it all. Not because of the service failure, although that was frustrating. That could be forgiven by resolving the car problem and owning up to their shortcomings. Lying straight to my face... that was disrespectful. I'm no automotive genius. But, I know a few things about cars and I conduct myself accordingly. I drive an enthusiast's car with some light modifications. I enjoy talking about car performance and driving. That should have been evident. Don't tell me what part isn't available for my car and expect me to just blindly accept that as truth. That was never going to be a winning strategy. If I can't trust a service shop to be honest with me with major repairs, how could I trust them with simple items like brakes, tires, or oil changes, let alone more serious things like diagnostics? Your experience with Round Lake Beach Firestone Auto Care may differ, but I wouldn't take any vehicle that I cared about there or reward them with my business. Violated trust cannot be easily regained and I just don't trust them anymore.

I took my corvette convertible to these guys and they did a great job, it's a 1992 and is prone to…read moreneeding some repairs frequently. They have a reasonable labor rate and I noticed that they don't typically have overruns on the labor that some other shops do have. Also they will allow you to order your own parts from summit racing or JEGs and will review the order before you finalize to ensure proper parts abs fitment. I was impressed with the phone communication and that they were able to diagnose a problem that eluded the dealership. Also they like older corvettes and it shows as they know them and are willing to help out with restoration plan. They are worth checking out if you need a trustworthy mechanic in the area.

Getting an appointment was easy. Service is fast and straightforward. It did not take me an hour…read morefor the change oil service.

These guys are great. I have been there twice in the last month and I can't recommend them highly…read moreenough. Great service and great pricing!

I came in for a tire repair, and Jay was incredibly helpful, friendly, and informative throughout…read morethe process. He helped me resolve my tire leak issue and even gave me a great deal on new wiper blades! I really appreciated his honesty, excellent customer service, and willingness to help. I would definitely come back and recommend this place to others!

Beware! Go somewhere else…read more Broke my bolts and didn't have tools to remove or replace them. Cost me $$$$ and Valvolene would not pay

Was kind enough to give me a tire pressure check when I needed it the other day and returned for an…read moreoil change. Excellent and honest service. A little expensive but honestly the service is worth the extra cost. Will come again.

I had an unusual situation where I had to find a matching tire for my car and they were…read moreout-of-stock everywhere in our area. The tire manufacturer researched and found this PEP BOYS location had some in stock. Service Manager Bryan went above and beyond helping me during this transaction. Grateful for the friendly help and customer service. I will have to consider going out of my way to this location when I need service because of the experience.

If you wanna be overcharged for the most simplest service, then go to this location I sat for two…read morehours yesterday, waiting for them to change my headlight in my car, which gave me so many excuses why it was so long because service had to take apart my light casing to change my Light quoted me over $200 for a halogen light for my which turns out was $159 with no labor of $150 that they quoted my mission to not go there ever again

Most excellence from professionalism and friendliness from the time you get there until the time…read moreyou leave I won't take my vehicle anywhere else

From the owner: With 10 years of experience, we specialize in full automotive maintenance and repair…read more Call or message today with any of your vehicle needs 815-900-0949