I have been extremely impressed with this dealership. And I HATE car dealers. But from pre-sales, to sales/negotiating, to the finance guy, to dealing with a post-sales issue I had - these guys have been awesome. It's one of the only times I've dealt with a dealership where I have felt I've been treated honestly and fairly and that I was an important customer. They were totally transparent and up front with their pricing. If you are shopping for a Kia, definitely go see Classic Kia in Waukegan! read more

Very disappointing experience -- think twice before purchasing a used vehicle here. We purchased a certified used vehicle from this dealer about three months ago, and within the first month we began experiencing an ongoing wobble and "woo-woo" noise coming from the rear of the vehicle. We have since had two separate body shops confirm that the vehicle had previous repair work in the area where we were experiencing the problem. We brought the vehicle back to the dealer's service department, traveling approximately 25 miles to get there. The first time, we were told to start with a rear tire balance, which we paid for. The problem did not go away. We returned to the service department again last Monday. Danny checked me in and told me I could call or text him for updates. A shuttle took me to a local coffee shop while the vehicle was being inspected. Hours went by with no communication. At approximately 1:00 p.m., I texted Danny and received no response. About 30 minutes later, I called the service department and was told, "Oh, Danny left with an emergency." I understand that emergencies happen, but leaving a customer stranded away from the dealership with no communication or follow-up is simply unacceptable. I was eventually picked up and returned to the dealership. The final diagnosis? They told me I needed two new rear tires. I was shocked. This was sold to us as a certified vehicle, and we had been experiencing the problem within the first month of ownership. After already paying for a tire balance that did not resolve the issue, we were now being told to spend even more money on tires without addressing why this vehicle has had an ongoing wobble from the beginning. At this point, we have serious concerns that we were sold a vehicle with an underlying problem that the dealership has either been unable or unwilling to properly diagnose and resolve. The one bright spot in this experience was the shuttle driver. He was extremely kind and professional. After taking me back to the service center, he actually called afterward to make sure I had gotten my car and was okay. That is what customer service looks like. Unfortunately, the same cannot be said for the dealership's service experience. We purchased this vehicle expecting a certified used vehicle to have been properly inspected and to be reliable. Instead, we have spent months dealing with an unresolved safety and drivability concern and have received very little meaningful help from the dealership. Based on our experience, I would strongly encourage anyone considering purchasing a used or certified vehicle from this dealer to have an independent inspection performed before buying. We certainly wish we had. read more

What better way to celebrate Leap Day than by leaping into a new car! That is exactly what I did on February 29th 2024, when I purchased a new Kia Carnival Prestige at Classic Kia! My wife and I love it! Kayla is a great salesperson! She has honesty and integrity; and was very patient with me. She is also very knowledgeable about cars! Sean (the General Manager) was great too. Thanks for the Auto Show tickets Sean! The showroom was clean and bright which added to the pleasant experience. If you are looking to take the leap and purchase a new Kia, I recommend you give Kayla a call! read more

Classic Kia - Look at that beauty! - Car Dealers Near Me - Waukegan, Illinois

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4/6/2025 I contacted classic Kia in Waukegan to test drive and possibly purchase a vehicle they responded back via email and call said that the vehicle was available 4/7/25. It was on the lot then I received a call April 7 at 9AM from Alex telling me that the vehicle was available and that I can schedule an appointment at 2:30p to come in and test drive it I arrive at the dealership at 2:30p. Alex wasn't there and the vehicle wasn't there. Supposedly it's in route to the dealership sometime next week and if that's the case, why she didn't say that when she called me this morning So now they're trying to offer me a different color vehicle than what was supposed to be sitting at the front door ready to test drive and possibly purchase. This is by far the worst experience ever at a dealership just lost a good customer. GLAD I Walk away from a Scam !! read more

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My car was stolen (you know that Kia fiasco), I got it back, and in the process of having it repaired at 2 different Kia dealerships, somehow all 4 of my expensive tires were stolen and replaced with cheap tires from Walmart. I didn't notice until I went to have the tires rotated (mine were under warranty for 75,000 miles and brand new). so...To steel 4 tires you'd have to have it up in the air. Hoods don't put old tires on after steeling your new tires - it had to be at one of the shops. This was one of the shops... I'm mad mad mad. read more

I do not recommend this dealership. They buried my previous review which should tell you why you should shop somewhere else. I had put a downpayment on a Kia Soul but it didn't have all the safety features I needed. So I headed out to McHenry, IL over to Castle Kia which treated me like I mattered. I wound up buying a Kia at a great price and without a hassle. When I tried to cancel the first sale, the guys at Classic got nasty. Not only did they hold up giving me back my deposit, they made me go down a steep ramp to exit the property. I wound up having to call the Waukegan fire department to help me get to my car. The paramedics said they couldn't believe how mean Classic was to me. I notified Kia's corporate office about this experience. read more

Their sales people are helpful, but their finance manager Vinod Anslem is very shady. He wasted our time and was rude and disrespectful. He is not trustworthy and you can't buy a car there without dealing with him. Don't even think about buying a car from them until they get rid of this horrible, shady, and disrespectful finance manager. read more

My friend just bought a 2024 Kia Seltos. Even though she bought from another dealer, Classic Kia Service department takes excellent care of her. She would not go anywhere else. They treat her like royalty. read more

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I was dealing with gixi , she was nice and respectful until she asked one of the finance guys to call me his name is PINOD ANSLEN , he was so disrespectful towards me , and so rude . He wanted to take advantage of an older lady . When he got caught he started to raise his voice and hang up on my face . I'm a finance manager myself , and people like this guy what makes people thinks we are just scammers , I feel bad for him and the dealership he works at , he definitely shouldn't be a part of this great team . read more

I worked with Jose on getting work done on my Optima to address a few KIA recalls. From start to finish, the communication was timely, effective, and concise - there were no last minute surprises and Jose set expectations exactly as the situation warranted. Based on the top notch service, I will likely take the longer drive to this KIA dealership for future repairs instead of some of the closer ones from which I've had mixed or unfavorable experiences. read more

Just picked this sweet girl up!!! Three month wait from order to delivery for my 21 SX nightfall edition! I am in LOVE!!!! She is sooooo PRETTY!!! Now to learn more about her!! After visiting and trying to purchase a Telluride at another local Kia dealership we walked out. They were very rude and tried to charge us $7000 above MSRP and below value on our trade. We went to Classic Kia and met with Tracey and Wayne. This was hand down the best car buying experience I have ever had! If you want a great buying experience at MSRP go to ClassicKia of Waukegan Illinois!! Tracey and Wayne are the BOMB!!! read more

Classic Kia - New Baby!!! - Car Dealers Near Me - Waukegan, Illinois

We went to Classic Kia after a week of test driving a number of different hybrid SUVs. Kayla was the most professional and integrity driven salesperson we have ever met. She listened to what we wanted, understood our parameters, and did not try to game us, upsell us, or scare us into purchasing something we didn't need or want. I have told my friends that this was the first car buying experience in 40 years that didn't upset or exhaust me. I highly recommend her and the entire Classic Kia team. Linda P Lake Forest, IL read more

Avoid this dealership at all costs. Sales staff are great but sales managers are rude, unprofessional, and are a detriment to the Classic Kia reputation. They could care less about customers new and return ones. This customer will never return and encourage all others to avoid this dealership. Owners should take sales managers and explain customer service and how to interact with public. Service department needs to be retrained on repairs or someone is going to get hurt by their incompetence. Lawsuits will be coming. read more

I originally walked onto the lot of a different Kia dealership a few towns over only to feel unwelcome when I said I was looking for a 2017 or 2018. I called Classic Kia and was greeted by Jennifer, who was delightful. She pulled some models for me to look at, but had an appointment so handed me off to Wayne. My mom and I were there to buy my first car I've ever owned myself - prior my ex-husband had the ownership of the cars and I had recently been sharing my mom's. I didn't want to go brand new, and Wayne was understanding and patient. He let me test drive a 2016 and when I really disliked it, he very gently suggested I might try a 2020, just run the numbers and see if I would be able to get the payments where I wanted them. He was never pushy or "salesy" and was just very nice, honestly, everyone there was very nice and not houndy or aggressive. Of course I loved the 2020. They got my payments where I wanted them, and it took really hardly any time at all. The entire process took from about 11 until 2:30. I was very happy with Wayne, Jennifer, and Yoshi - everyone we encountered was a joy to speak with. I would recommend them to anyone! read more

Classic Kia - My 2020 Kia Sorento - Car Dealers Near Me - Waukegan, Illinois

Big props to Jennifer Pratt at Classic Kia. If you're looking for a Kia (any model) contact her. I did a lot of research on Kia forums online and this dealership were the only dealer in Chicagoland selling at MSRP (when everyone else is price gouging for thousands over sticker) and my experience with her was awesome! Shoots straight, knows here stuff, great to work with and very responsive. Thanks Jen! You're the best!! read more

Classic Kia - Very happy with my new Telluride! - Car Dealers Near Me - Waukegan, Illinois

Our experience with the Service department continues to be excellent. Jose does a good job of helping us keep up with maintenance. The shuttle service is a great option to have if wait time will be lenghy. read more

I wanted to THANK Classic Kia Waukegan for a great car buying experience. Working with Enrique on helping me find the right Telluride (my 3rd). THANK YOU for being patient and a pleasure to work with!! I left another local dealership very dissatisfied and was looking to buy something other than KIA but you restored my confidence in finding another Telluride! When it comes to finance, numbers guys usually don't have a personality but working with Lee was a breath of fresh air also. it was a fun conversation and made the process go by very quickly!! THANK YOU! I would highly recommend Classic Kia and specifically Enrique if your looking to buy a car!! read more

I had an incredible experience from the beginning. Jennifer, Yoshi and Sean were amazing and went above and beyond to help me get the exact car that I need. Thank you for your patience and care. I absolutely love my new car and am so glad that I chose Classic Kia. You all are the ones to beat! Hands down best car buying experience thus far. :) read more

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We were in the market for a Kia EV6. Over the past 25+ years, we have purchased, sold and traded in multiple cars for our family. We have had experiences with Hyundai, VW/Skoda, Honda, Toyota, BMW, Volvo, Audi, Infiniti, Ford and Subaru in our past and therefore, had the opportunity to engage with multiple dealerships. Our opinion - Classic Kia is different in a super good way! Everything from scheduling the test drive, purchasing the car, scheduling the closing was seamless, straightforward and honest. Our salesperson, Wayne seems like a good person, Yoshi, who works in Finance was quick and helped us understand our options and made good recommendations, and was gracious. We know that there are many horror stories about buying an EV and this was a straightforward, no surprise experience. read more

ALERT! The 2017 Lincoln MKC Reserve (VIN: 5LMTJ3DH8HUL13919) was definitely in an accident, and Classic Toyota knows it but refuses to disclose so. It's recent short-term second owner discovered it was in an accident upon inspection, brought it to their attention, and Classic Toyota refused to give the customer's money back upon return, while only offering to trade out of the unsafe Lincoln for another car. Classic Toyota mentioned they would sell it to auction, but instead listed it at its sister dealer Classic Kia alleging only one previous owner and no accidents. read more

We visited Classic Kia in Waukegan to view and test-drive a certified pre owned car we saw online. Our daughter needed to trade-in her old minivan for a newer car for college and work commutes. We got a fair price on our trade-in and the car we purchased was just what she wanted. Jenny made our entire visit go smoothly, and she is very helpful and friendly. We had to return a week later to return some paperwork and get a 2nd key/fob. The service was done without delay and the whole experience was excellent. read more

I can't begin to say what a GREAT experience we had at Classic Kia, after a horrible experience at another dealership. First Tracy came to the rescue, called me first thing in the morning, told her what I wanted and she did her magic. Tracy set me up with the best saleswomen ever Jennifer Pratt the utmost professional, knowledgeable, with a hole lot of personality to boot. Even JJ in finance was a pleasure to deal with. Jennifer spent over a hour showing me ever thing in the car that I would need to know. We just want to say Thank You to Classic Kia and the hole team. We will be back again!! read more

I just love this please went in with a old car comes out with a brand new car thanks kmirza mirza you been a wonderful help I will recommend you anytime Happy me thank you kmirza mirza read more

Absolutely effortless experience, especially given that I had a challenging situation. I was flying in from across the country and needed a reliable vehicle to take me another 3 states over. The paperwork was prepared the moment I walked in the door, John Plewka, the salesperson met me as I walked in, and the whole appointment took about an hour. The finance representative also took extra steps to assure I knew how to register the car once I got to where I was going. Highly recommend! If you're in Chicago, it's more than worth the drive over. read more

Some people aren't extremely social or interested in small talk. Some people have DISABILITIES that limit their desire/interest/skills in extensive social interactions. Some of us want to purchase vehicles and pay in cash or finance them with our historical financial institutions. Some people purchasing cars at a higher price like to pamper the vehicle. He/she/they might ask the dealership not to wash or remove the plastic from the vehicle to prevent swirl marks, scratches, micro-scratches, and other unsightly issues. People might utilize detailers with whom they have ongoing relationships to perform such tasks. Also, some people don't use apps or choose to live in the "connected" world. That is their right. None of the above should result in repeated threats to "not sale" the car or to behave in bullying fashion. When children on the playground become aggressive, threatening and use coercion to get their way, they are defined as bullies. So too, it is with adult bullies. Jennifer P, Yoshi Y, and the General Sales Manager all engaged in threatening coercive manners. Each threatened not the sell me the Kia EV6-FE if I didn't do exactly as they wished. I didn't want dealer financing; Jennifer issued a threat not to sell the vehicle. I am NOT a connected person, so I did not want an app connected to my car. I expressed such to the general sales manager. He became loud and aggressive and threatened not to sale me the car unless I downloaded the app and connected the car. My partner and I remained calm but were internally infuriated. He mentioned to me that he didn't like being bullied. Then Yoshi Y became irate and wanted to "cancel the sell" AFTER I had signed all of the paperwork and paid him $65,011.64 for a First Edition Kia EV6 that I had reserved with a deposit, online with Kia, nine months earlier. I was excited about the arrival of the car, but it needlessly sat in their lot for three days for no purpose, other than to charge. I could have charged it at home. They had control, I had patience. After Yoshi's yelling and bullyish behavior, he told us that my deal was a nightmare from the beginning. It must have been a nightmare because I politely and repeatedly stated that I was NOT interested in communicating about dealer financing. I asked for the total price and was ready to pay it; I did not negotiate for a lower price. I wrote a respectful email requesting that they do not wash the car or remove the plastic because I would be taking it directly to a detailer for work. I calmly told the general sales manager that I didn't want to use an app with the car. It is befuddling that they would be aggressive, angry, and bullyish when asked to perform less work for the same amount of money. My suggestion is simple-try advertising with these words-"If you won't finance with us, submit to our commands, and kiss our butts, buy your car elsewhere." Be bold, upfront, and honest about Classic Kia's preferred style of aggressive, coercive, and threatening style of customer service. As my car reservation did not allow me to change dealerships, I paid the bullies on Classic Kia's playground $65k in a transaction that Yoshi Y yelled was a "nightmare." The nightmare was Classic Kia's own making. One week after the sale, Classic Kia requested that I provide a review for the $65k nightmare that Classic Kia had to suffer. Here we are. Allow me to apologize. I apologize for wanting to use my credit union's financing. I apologize that I wanted my long-term detailer to prep the car and do other work immediately upon receiving the vehicle. I apologize that I don't want to use an app connected to the car. I also apologize that three of you became aggressive and threatened not to sell the First Edition car that I had reserved nine months earlier. That's that! Sincerely, Casey F read more

Classic Kia - Car Dealers Near Me - Waukegan, Illinois

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After going to almost all the Chicagoland Kia Dealerships and being thoroughly disappointed with sales people...we gave Classic Kia a chance. Our sales person, John Plewka, was the only person knowledgeable in the Kia Niro we wanted to buy. So many other sales people straight up told us that we knew more about the car than they did. Some of them lied about inventory to get us in the door. Annoying after traveling out to the burbs. Some dealers had mandatory extras like pin striping, upholstery treatment, VIN etching..that you have to pay for. Horrible. Not at Classic Kia. John was incredibly knowledgeable to the point where he was like a walking owners manual. That's amazing for a feature-laden high tech vehicle like the Kia Niro. Not only that but he was willing to do his best to earn our business. He LISTENED and understood what we were looking for. We ended up ordering from the factory and he communicated with us through the whole process and was very detail oriented. We couldn't ask for more. Do not reward bad dealerships. Come to a place with integrity and professionalism. We found that here at Classic Kia and well represented by John. GO SEE HIM FOR YOUR NEW KIA! read more

My experience with the Service and Parts crew was not a very good experience only needing quick assistance with a fuse replacement for my radio. The Parts rep was nice enough to not charge me for one needed for my 2012 Kia Soul, so I thank him kindly, even though he had no clue on how to insert the fuse in the casing. The Service rep did not have a clue and suggested I pull my Kia in the service area to take a look. Another Service rep that was requested came over and he had no clue on how to insert the replacement fuse. It's a given to expect these guys to know what they're doing with something soooo simple as replacing a fuse. The Service rep suggested that I leave the car for them to do a diagnostic; which was out of the question given it was just a simple fuse replacement. Yes, I did go off on the Service guy raising my voice after much frustration with the entire WKGN Kia crew not being competent until I asked for a Manager and he quickly inserted the replacement fuse; at which I boldly spoke to the 1st Service rep, "that's why he's the manager." I wish I had written down the 1st Service rep's name (who is actually the one I had issues with). I informed them that I receive better service with knowledgeable and friendlier reps at the Kenosha Palmen Kia in Kenosha, Wisconsin where I will continue to take my business. read more

We recently purchased a 22 Telluride from Classic Kia of Waukegan and couldn't be more pleased. The vehicle itself is perfect with some many fabulous features, but also the process was super easy. With the help of their team, Jennifer specifically, we were able to order just what we were looking for. They really delivered and sold the vehicle at MSRP read more

it never fails, every time I go get my oIl changed it always leaks oil when I'm home. very disappointing! It's bad enough I wait an hour for an oil change. To turn around and waste more gas to go back so they can do their job right!!!! read more

I bought my Kia Niro from here so I get service here last time I did service I asked for oil change and tire rotation and informed them right rear tire was losing air when I paid for the car I assumed tire rotation was done when it was not and the tire was not serviced I paid for tire rotation and did not receive tire rotation please check all work on your car before paying for service read more

I purchased 2 NEW cars from them and with the 2nd car I've noticed the service has gone down and the attitude has gotten worse over time. I will not purchase another vehicle from them as this trend has not gotten better. The service manager actually told me what is his incentive if I don't plan to buy another car there....DUDE YOUR CHECK SHOULD BE YOUR INCENTIVE. The fact that he made that comment tells a lot about where the standards will be going in the future. If you're part of the engine settlement they will use old parts when they replace your engine. I notice they put an old belt and old oil pan on my vehicle and didn't even ask me if I would like them replaced because they probably figured they'd make more money when I have to come back. SURPRISE! I will never purchase another car from them nor will I trust their service department to do the right thing ever EVER again. They may also NOT fix items that they say they did due to recalls so be very careful if you intend to use them. read more

I was having some issues with my car and I brought to the service department and worked with Jose. He kept me updated with all the details about the repair. He even assisted with a loaner vehicle when the repairs took longer than expected. I will definitely itself be returning. read more

I got an oil change and spark plugs. While there they discovered that my battery was bad. I like that they have chewy bars

I've been to just about every new car dealer in the area, and Classic Kia is in my top 3 for a new car buying experience. My wife and I went in after being disappointed at Raymond Kia in Antioch. We weren't expecting much since we were chasing a 2016 New Kia Soul for $10,995.00. I spoke with John over the phone about what the cost would be with destination and without military, uber, and graduate discounts. The number he gave me over the phone was unheard of for a 2016 Soul, but we went for it anyway. Rick, the manager, spoke with us 1 on 1 as soon as we walked in the door. He was quick with an out the door price that honored the quote that John gave us over the phone. After putting down a deposit with Juan and making sure that this deal wasn't too good to be true we returned to the dealership to finalize the transaction. They worked with us on a price for our trade-in. The entire process was incredibly streamlined. They never offered rust-proofing, undercoating, or VIN-Etching. These guys stand head and shoulders above their competitors. The only complaint I had was that Rick said that our $1500 rebate was entirely due to our choice to finance with them. This was not true, since we would have received $1000 cash back regardless of our choice of finance agency. I didn't really care though because our out the door price was well below invoice. These guys are professionals, they will respect your time, and they will be up front with you. I wouldn't recommend anywhere else if you're buying a Kia. You will get rock bottom prices and quality service. My wife couldn't be happier with her new car. Thank you Classic Kia. read more

I currently lease a Kia sportage which is expiring in a few months. I love this car and want to lease another one. I leased this car at the dealership in Libertyville. Because I would never step foot in this dealership again, I started looking at other manufactures. Then I realised that there was a Kia dealership in Waukegan on Green Bay Road, very close to Libertyville. I went in there today. A lovely dealership, wonderful sales force and a new GM that couldn't be nicer. If I lease a Kia again, guess where I'm going... Classic Kia, Waukegan! I sold cars 30 years ago. One of the first women car sales person. Today was a refreshing experience! read more

I e been a loyal customer for this dealership since about 2007 I have bought several cars from there and have had service too. I decided to purchase another one and had a situation with a former employee and was hesitant about going there but in a person that believes in giving it a chance again and WOW HOW GLAD I AM!!!! John Plewka was my salesman and he made it pleasant and between him and Jennifer and Sean the manager I WAS BLOWN AWAY BY the pride and respect of treating me in such a manner that I will be back again I am so pleased to be able to get the car a wanted THANK YOU FOR THE AWESOME SERVICE THAT YOU PROVIDED!!! read more

"If it was that critical to you, why did you not follow up" is not what I expect to be told after waiting a month and a half for follow up call regarding work that was being done on my car. None the less from Mike F the service center manager. I was even told the technician (Gabriel) has reached out once. But was then told that there's no tracking or proof of that. - little hard to believe that a car service center has no ability to track when they contact customers. I am/was flabbergasted by the level of service and respect for the customer or lack there of. I would seriously avoid servicing your car at this location. I thankfully was able to contact corporate and am working with them on a resolution. None the less, terrible experience and am now forced to redact and recommendations I had made to family,friends and co workers. read more

Happy to post this review of Classic Kia and specifically John Plewka. After some web searching for a Sorento I was connected to three local dealers. John reached out and offered to meet during a snowstorm to have me check out the vehicle. He was professional and efficient. The whole leasing process was easy and straightforward. They even helped me take back a rental I was using at the time. I would highly recommend this place and John too! read more

I had very good previous experience with Classic Kia in Waukegan. This time I had a problem with my 1 month old Kia Niro: the front movement detector did not work. I drove to a shop and was greeted by service person explaining my problem. He told me that they are backed up and that I need to make an appointment in 2 week and leave a car for couple of hours. I was fine with it, no rush. After this I asked about the loaner in case if they need a car for more the a day for repair and Jose Lopez, assistant service manager approached. He start asking me where did I bought the car. I bought 2 cars previously in this dealership and was pretty happy with sales and service. But this time they did not have a single car I wanted. I explained it to him. I am sure I did not sound very happy but who would? I just asked him to make an appointment in 2 weeks. He then stated that to check the car with appointment I have to leave the car for the whole day, and I express politely my negative feelings. Than he said to me that he has a better ides: they will not going to make appointment and that I should not come to this service again. I did write the e-mail to the General Manager of Classic KIA, Sean Philp, but he ignored me. We all have ups and downs but this was unacceptable behavior and service. Think twice going there. read more

- Cheri"Absolute worst service department in all of Lake County...." Absolute worst service department in all of Lake County. My daughter's Kia Soul had a recall on the engine, and unfortunately after keeping her vehicle for over two weeks, it was returned to her with the full spare tire and jack missing. Of course, she did not realize it was missing until yesterday when she got a flat and needed the spare. The recall work was completed in July. I happen to be an automotive sales professional in Lake County as well, and on the recommendation that the service manager Mike Flament was a "nice guy" I rang him up hoping to discuss and looking for a professional courtesy. I simply explained that the car was purchased within a year, it most definitely had a spare tire and jack in the car at the time of purchase. The car had never been out of my daughter's possession (other than quick oil changes and car washes) other than during the recall work performed at Classic Kia. I explained to Mr. Flament right from the start of my conversation that I was not accusing anyone of anything, that given the ongoing auto industry market conditions, not only are new and used cars in high demand, so too are parts and during this crazy market, I have no idea what happened, but that I would surely appreciate professional courtesy pricing on a new spare tire and jack or the like. Mr. Flament was extremely defensive at the onset, a terrible listener, and kept circling the conversation around to accusing me of accusing them of stealing. Personally, I would never accuse anyone of stealing without concrete supporting evidence. In fact, I prefaced the conversation with "I am not accusing anyone of anything.....but this is what happened..." Again, Mr. Flament had a patent answer he was sticking to, and my words were of no interest to him. However, he did say he would "look in the back to see if we have her spare tire laying around and would call me back." Which he did, and even more unprofessional and confrontational than during our first phone conversation Mr. Flament stated he spoke with the service tech who worked on my daughter's car who says he didn't touch your daughter's spare tire, and he's worked for me for over 20 years, I believe him, and he doesn't have it. Well, again Mr. Flament, I do know the inner workings of a dealership and I know that several other people have access to a customer's vehicle while it's there for service. I didn't ask you to or expect you to confront a service tech. We're you expecting an admission from someone??? Really now! All I asked you for WITHOUT ACCUSATIONS was some professional courtesy on a part. You stated there's no mark up on spare tires, you were "not interested" in working that out and hung up the phone on me. THIS SERVICE DEPARTMENT DOES NOT CARE ABOUT CUSTOMER SATISFACTION AND DOING THE RIGHT THING. PLENTY OF OTHER DEALERSHIPS DO CARE ABOUT CUSTOMER SATISFACTION, YOU HAVE A CHOICE IN WHO TO BRING YOUR BUSINESS. read more