Thankfully it has been a long time since I've had to go to Greg, but I referred a friend here today…read moreand decided it was about time I leave a review! I had severe hail damage and brought my car here on a referral. The work was immaculate and done quickly. They worked wonderfully with the insurance company as well. This is the only place I would bring my car for auto body repair!

Brought my Toyota Highlander in for an estimate. Estimate was $1400 so I gave the OK and dropped it…read moreoff on Monday morning. Work was supposed to take 3 days, so I called on Wednesday to ask what time I could pick it up. They had not even started the work and now the estimate almost doubled to $2400+. Told them no way and picked the car up Wednesday at lunchtime. They never called to tell me about the increase nor that they hadn't even started the work.

Service, value and quality were amazing!!! Isaac is the…read morebest!!! Definitely will be a lifetime customer! Thank you!

Worst experience! My Audi S5 was backed into by a large…read moretruck, had front end damage and was not drivable. I had it towed to The Ultimate Paint Shop as I was told that is where the Audi Exchange in Highland Park sends vehicles for body work. The truck that hit me had State Farm and they agreed to cover the damage. After about 8 weeks and $16,000 they told me to come pick up my vehicle. I had someone drop me off and went in to get it. It looked really nice on the outside and had a full detail. Problem started when I got in and started to drive off. The car was pulling to the left...hard. So I brought it back and asked them to come for a test ride with me. They did and agreed with me that something was not right. I asked if anyone had taken the car for a test ride before releasing it to me in this unsafe condition. I got no answer. So now I had to take an Uber home as my ride had left and no one was willing to drive me. Problems continue; Apparently my car that was hit in the front end had additional damage that was not discovered as part of the initial inspection, the supplemental inspection and insuring repairs including adjusting or making sure the sensors were all working correctly. No one had noticed that the control rod or alignment was off. Not sure how anyone in this business would not notice that. I noticed it right away within a minute of driving it and I have no car experience at all. So now 2 more weeks later State farm is not going to cover this claim as it seems no one had talked to them about it and they thought I had taken the car home and brought it back days later. When I spoke with the adjuster at The Ultimate Shop she told me that there was nothing they could do. State Farm had now denied this part of the claim and they would not call them. They told me that they had sent over all the pictures and estimates and after that they wash their hands is it. Told me that I NEEDED to calm State Farm to get this resolved. So I asked the owner of The Ultimate Paint Shop to call me to discuss this. She called me back several days later and told me the same thing. Another week goes by and I have called State Farm many times I get the claims person who tells me they are not going to cover and I need to return my rental. At the next day. A few days later I call again and eventually get a manager on the phone who tells me that they will cover it but that they don't have any pictures and no estimate for repairs. She tells me she will call The Ultimate Paint Shop to get that information. Another week goes by and State farm gets the estimate that I sent them but still no pictures from The Ultimate Paint Shop. They are asking me why I drove the car home if it had front end alignment issues. I tell them I did not. They say they will have to investigate more. I eventually call my own insurance company who agreed to cover this damage that The Ultimate Paint Shop had failed to repair as part of the damage and they will just fight State Farm over it. So in conclusion The Ultimate Paint Shop told me that they had screwed up and delivered a car to me that was not road worthy but was not willing to do anything about it. After all they already had their $16,000.00 check

If you live in Mundelein this is the only shop I would recommend! I've owned cars for many years…read moreand I've had them fixed for as many years. Before I came to this shop, my idea of an automotive repair shop was a dim and dirty place with oil on the floor. There's usually a small TV somewhere with old chairs around it. This place is top notch! They have a big clean waiting room with a big screen TV and free WiFi internet. I actually thought that this was a franchise business since the employees wear nice polo's with company logo and everything is professional. I was told about their customer appreciation program where for every dollar you spend you get a "CarMedix mile", once you have enough of these miles you can redeem them for free services like brakes and oil changes. The service I've been provided is bar none! The prices are fair and the automobile is fixed on time when promised. They also have a full body shop and a small dealership. Give these guys a try, I'm sure you'll feel the same way I do!

My RX8 was keyed in a train parking lot a few years ago and I took it here on my brother's…read morerecommendation. I'm very glad I did. Carmedix did extensive panel replacement and paint, resulting in an absolutely beautiful finished product. They perfectly matched the rare original color and replaced the 3M clear bra, as well as detailing my car inside and out before I picked it up. All the panels were perfectly aligned and the car was absolutely brand new. This happened two months after I had switched to Geico and it was an almost $5000 comprehensive claim. I was understandably worried about getting everything taken care of by Geico, but CarMedix took care of everything. I dropped my car off and a week later it was ready. They even arranged for a rental and did all the work of talking to Geico and getting everything approved and covered. I have since recommended them without hesitation and they've done body and paint work on three of my friends' cars, one of whom is extremely particular. CarMedix consistently has some of the lowest prices you can find and more importantly does extremely good work. I've definately not seen a better bodywork value.

Great, amazing quality work. My car looks brand new. It was almost a total loss but thank you Tony…read moreand everyone at his shop. The work they did compared to the other estimates I received I thought were very reasonable . they keep you posted on the progress of your car and a great thank you again to Tony.

Good customer service. The prices are a little high if you are ok with that. Went in for a wheel…read morealignment. The job was done good, no issues with the job done. Prices are excessive every shop like this one.

It took Sherry over a week to get back to me only to say she still hasn't talked to the mechanic…read morewho diagnosed the issue. Horrible customer service. Wound up taking it to another place in Mundelein who fixed it within 24 hours.

Great communication throughout the repair process. Friendly and responsive to all my questions. Top…read morequality workmanship. Don't go anywhere else.

Had an accident and went to Platinum as they are a preferred body shop with American Family…read moreInsurance. I got my vehicle back in about 2 1/2 weeks, which was fine as there was extensive damage and waiting for parts, etc. They did miss two things which I paid for myself later, a leaking strut and leaking coolant. They didn't catch that. But outstanding service nonetheless!!

Cookies!!! When you check out you get a package of cookies! Really good cookies too!…read moreOK now to the real review. I was very happy with the service at Platinum. I was rear-ended and this is the shop State Farm suggested. The front desk person there was awesome! She is professional, warm, and welcoming. I went for my estimate and to get scheduled. It was 3 weeks out which I wasn't thrilled with but accepted. They told me it would be 3 days and it was 2.5 days. Nice! The work performed was perfect!!! Plus I had a few scratches that had nothing to do with the accident. They fixed those at no additional charge. So nice! All that and a bag of cookies! LOL

I was referred to Allanson by my fleet company after reporting damage on a company car and filing a…read morepolice report. When I arrived, I asked an employee to walk around the vehicle with me. Instead of doing so, he told me, "I know exactly what you're doing. I'm calling the fleet company--I work for them." I found this response surprising and unprofessional, so I left and reported the interaction to my fleet company. I went to a competitor who immediately reviewed the entire vehicle and is now handling the repairs respectfully and thoroughly. Due to the interaction at Allanson, I won't return in the future.

This is the perfect place to go if you want to be shamed for being autistic and then told it's your…read moreown fault that you lost a full day of work from an allergic asthmatic reaction to the air freshener they didn't ask you about before dousing the inside of your only vehicle in it, preventing you from using it for a week. Charles said I did it. That I spilled something. I don't keep liquids in my car. And I don't use anything than smells like the inside of a 50c Car Wash. I also don't know how I could have accessed my own car in their shop without my keys or keys to their building, and then doused the inside of it with a fragrance of my own possession- a fragrance which prevents me from being able to breathe. But that's what Charles said happened. Because "they don't use any air freshener at all." Even though that's not what the receptionist said.

Clutch went out while I was driving, searched up nearest repair shops and this popped up, was…read moretreated great and luckily they had the parts in stock and were able to start working on it same day. Great people would recommend.

Recently bought a vehicle from out of state and needed to get a front license plate bracket…read moreinstalled. Contacted the dealership and they wanted $50, so I decided to see if an independent shop near me would do it for less. I called Jose's since it's about 5 min from me and they said it wouldn't cost much since it was an easy job so I stopped by. When I walked in, I was greeted by the cutest, sweetest dog and Jose got to work installing the bracket. We had a good conversation - very personable and kind - which I appreciated, and before I knew it, he was done! After we got done talking, I went to pay and he told me not to worry about it. I could not believe he did that and I am so thankful. There aren't many good and kind hearted people left and I truly believe Jose is one of them. Reading other reviews it appears others have had the same experience! I will definitely be bringing my vehicle in for non warranty related work in the future. Thank you so much!