Had my 2025 Nissan Versa shipped from Beaufort, GA to Illinois for $300 arrived on time. I've…read morebought multiple cars from CarMax and usually the process is seamless. Sales side was solid: Tabitha communicated well (including a title delay), and when I came in, Dean and Christian had me in and out in under an hour. No complaints there. Service/conditioning was a miss. The car was handed over unclean dusty, no basic wipe-down, nothing. When I asked for it to be cleaned, it wasn't taken back for a proper wash/detail. Instead, a tech did a quick, partial wipe-down with a rag and sent me on my way. That felt careless and below dealership standards especially for a vehicle being delivered to a customer. I ended up paying out of pocket to get the car properly detailed elsewhere. Shout out to Detail Doctor!! Aldo! I'd still shop CarMax for the buying process, but this location needs to tighten up its service/conditioning before delivery. It's a basic expectation.

John and the rest of the service department at Carmax are real pros…read more He took the time to research a tricky issue with my vehicle and quickly came up with a perfect solution. I've never experienced better service anywhere. Thanks!

I was very skeptical about going here but was greatly surprised by the professionalism, quality,…read moreand value of this dealership. When you walk in you are instantly transported to a high end showroom of the finest cars. The salespeople are friendly but not pushy. I have had my new car for a couple years now and no major problems (listen if you buy used you are going to do maintenance) Long story short, I will buy another car here if they have what I am looking for. Don't be afraid of the outside appearance, like most things it's what's inside that counts.

I bought a 2020 Audi from Ultimo Motors, and within a few days, it was displaying a bunch of…read moreelectrical issues with the doors/latches as well as the trunk needed new gas struts because the trunk would open then drop a few inches down. Another issue it had was the AC motor needed to be replaced because it was very loud. I took the car to Audi and they did an inspection and told me these issues/failures/faults have been there for a while so its obvious that Ultimo Motors never serviced the car but instead tried to hide all of these issues. When I first went to see the car a few months ago Ben pulled it out and parked it, by the time I walked out there, the trunk was already open, the ac was on full blast so I am assuming that these were known issues and if I didnt notice the trunk drop as it opens I wouldnt have asked any questions. Also since the ac was on full blast, we couldnt hear the faulty motor. I even purchased the extended warranty for $5500 and the finance person told me that it starts the day of purchase so when i told him about the issues i was having, he told me to take it to Audi for diagnostics and repair. Whe I took the car to Audi to get those issues repaired less than a month after i bought it, the warranty repair was rejected stating that there is a 45 day elimination period wjere the deslership would be responsible for any issues within the first 45 days! Ben stopped responding to all my emails and texts, but when i called the office line he answered and said hed let his manager know about this and that hed give me a call back. I never heard back from him, so I started reaching out the manager myself and tried to get them to pay for the repairs which amounted to about $2600 at the time for the ac motor, and door latch replacements. The manager offered $400 at first but after multiple emails he agreed to send me a check for $1000, even though this should have all been covered by them. DO NOT BUY from this unethical dealership. Worst experience of my life!

I got a truck to start my business and I got the best deal ever. Ray is very honest and not like…read moreother dealers who are out for the scam and your money. He want to see you floors and get the best deal for your dollar honest man.

I have had nothing but positive experiences with Ray at Highland Auto. He has worked on two…read moredifferent cars and issues. He charged me a fair price for repainting a big scratch on a black jaguar. Totally fixed as if it as if it never happened. Half the price of a specialty (quality) paint shop. He also discovered a problem with a minivan that was really hard to diagnose. He got the hard to find part from the manufacturer and fixed it for a fair price. I think I would have paid at least double at the dealer. My experience has been solid. I recommend Highland Auto.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Thoroughly recommend Gary to help guide you through deciding on a car, finding it and negotiating…read morethe price - he does all the heavy lifting, is professional, well connected and tells things as they are. It's great to have Gary in your corner!

Gary was very helpful and easy to work with. I also liked the dealers he recommended.read more

Even though we didn't get yo do business. I had the pleasure of meeting a real honest man name Ed…read more We email each other for weeks until I rode out their to view the car. And Ed is the real deal know scams, no bogus cars, or trying to make to get something you didn't ask for. I mostly enjoy our conversation we had. He has a great sense of human. Thanks Ed for your honesty these dealerships need to that notes on how to be honest like you. Luv

Buying a car at this dealership can only be described as stress free. Ed was extremely helpful in…read moreevery way, including not selling the car out from under us in between making an appointment and us arriving to look at the car. He immediately made us feel comfortable, as if we were his family. The car, a 2010 Volvo S80 T6, was very clean with new tires and an oil service already performed before the sale. Again, Ed will not let you down and I fully recommend his dealership!

From the initial call to all follow up questions during and after purchase, April was there for us…read moreevery step of the way. Kind, courteous and always going the extra mile for her customers. We live out of state so she made videos of the car and also pics that werent on the website just so I could get a better feel of this sweet ride. I've never met anyone in sales that was more driven and customer oriented than April. If you go to this dealership please ask for her. She made the process haggle free and made our family so happy with the our new ride. What can I say other than she's amazing!!!!! Thank you for all you did for us April!! Love, the Baybrook family

They sold me a bmw 2022 with 35% brake pads at 22k miles after I drove 6k miles at 28k I now have…read moreto spend $1600 for brakes!! They offered to do me a favor and pay $1400! This is my 2nd time purchasing a car from Gravity Auto the other time in Atlanta and my water pump needed repair. Buyers beware! 35% BRAKE WEAR IN THE REAR!!!!!!!! FROM AUGUST 2025 to MAY 2026 that's NOT ALOT OF DRIVING BE HONEST! On top of that fact I had to beg for a half of tank of gas upon purchase !!! I STILL have my Audi Q5 that I purchased from Gravity Auto Georgia in 2021 I understand the difference in maintenance and repair!!!!!!! So very kind of you to reply on Mother's Day would you let YOUR Mother pay over $50k for a vehicle after 6k miles she comes for service and then let her drive car a hour away with failing brakes ??????? Thank you

Very happy with the service at this location. Polite,…read morefriendly, helpful during my Jetta service. Car needed more than just maintenance turned out and we got a loaner car no problem till problems were fixed. Service consultant Ramez and the service manager Luke did a great job. Definitely recommend their service. Thanks guys. Will be back for next service again.

BEWARE Muller scams seniors and maybe others. They told me I needed a transmission flush since our…read moreJetta had 67,000 miles. I contacted my previous dealer Jennings Volkwagon, and Jennings told me I had a recent transmission fluid flush at 63,000 miles last year. So they told me I needed another transmission fluid flush soon after I got one from Jennings Volkswagen. I do not recommend this Muller Volkswagon service dealer.

I've been Muller Honda's client for many years now, purchasing a total of 5 Accords, both for…read moremyself and my wife, from them, each we've kept for about 10 years. Their service is also great, honest and professional. Just last week I picked up my '23 Accord Hybrid that was involved in an accident, which I preferred them to repair, them knowing this car better than any regular body shop. THEY DID A PERFECT JOB!!! I call Muller Honda "THE NO B.S. DEALERSHIP."

I don't live in the Chicago area and was only visiting from a couple of hours away when I got a…read moreflat tire near Northbrook. I called the Honda service department ahead of time to check if the tire was in stock, and they confirmed it was. When I arrived, Nick was incredibly helpful and communicative throughout the process. I'm very grateful--they replaced the tire quickly and also found a nail in another tire, which they were able to patch. This was one of the best service experiences I've had at a Honda location!

Purchased a GLE 450 in April 2026. Could not be more pleased with the car and the buying…read moreexperience. My salesman RobD was informed , patient and profesional. This dealership has my confidence and respect. Wonderful experience and great dealership. Greg G.

White AMG GLA43 with Autohaus Dealer plates (pink) - male driver with glasses…read more Driving like a lunatic on Palatine. Way to represent your dealership by cutting people off and almost losing control of your car going through that intersection. Speed limit is 50 and this guy was doing 80+ It was drizzling so I could t get the exact plate number on camera. Otherwise, would've already sent this full video to the police. Imagine if you had your car serviced there, and this is how they treat their fleet cars. No wonder why so many people have issue with their cars.