Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Después de 2 años volví a regresar a Roselle Motors está vez a comprarle un caro a mi hijo y como…read moresiempre Mike y su equipo siempre brindan una excelente experiencia de principio a fin. Desde que llegué al concesionario me atendieron con profesionalismo, paciencia y total transparencia. El equipo fue muy amable y resolvió todas mis dudas sin presionarme en ningún momento. Me explicaron claramente las opciones de financiamiento y trabajaron para conseguirme la mejor oferta posible. El proceso fue rápido, organizado y sin sorpresas. Salí manejando mi vehículo el mismo día, completamente satisfecho con mi compra. Se nota cuando un negocio realmente se preocupa por sus clientes y por brindar un servicio de calidad. Definitivamente los recomiendo al 100% y sin duda volvería a comprar aquí en el futuro. ¡Muchas gracias por hacer que esta experiencia fuera tan fácil y agradable!

We called regarding a vehicle and "Miguel" told us it was still available, but he was not going to…read morebe there to ask for "Juni" he would be expecting us. We get there, after driving an hour and of course the vehicle was sold Saturday and they didn't have time to update their inventory. It's all a scam to get people to their dealer to rip them off.

DO NOT BUY A CAR FROM HERE!! CONSIDER YOURSELF WARNED. NO INTEGRITY OR MORALS! The man in the photo…read morebelow, knew my daughter was taking an 800 mile trip across the country to college and he swnt her off in dry rotted tires, too small rims AND all the bolts were loose on the tires of the car and said at the time of purchase that he would feel safe if his own daughter made that same trip. Within months, the alternator, brakes and rotors had to be replaced in addition to all four tires on the car. But wait, there's more, the back bumper fell off within a month, she tried to trade the car, they offered her $500 for a 2019 Toyota Corrola, yanno the one that you can get top dollar for because the car holds their value? Yea, that car because guess why? Unreported accidents, the door frame was replaced and the CarFax report shows nothing but a front end accident, not to mentipm, the bumper was being held together with TAPE. And he thinks it's a good idea to offer 3k, on a car we've paid 6k for in cash plus of 2k in repairs in 7 months that goes BEYOND. This guy can teach a master class in no reaction, giggled, thought it was funny about his lack of integrity then when I screamed at him and his nonchalant behavior and not so much as a recognition of the danger of loose bolts or dry rotted tires, I lost myself, snapped off and now he declares me to be the problem. Who sends a young college woman to drive 800 miles to college in dry rotted tires and laughs at you?, a man who hates women because this guy is one of those MEN. BEWARE LADIES. I am not finished, this is not over and I've got time. Bet.

Don't trust the Google reviews!!! They're incentivized and not a real reflection of this business…read more The staff will push you to leave a 5-star Google review before the deal is even done. Now I realize that's probably how they're padding their rating, and it's incredibly misleading. Even worse they're rude and aggressive if you push back or question anything. If you don't go along with their pressure tactics, they get defensive fast. I felt uncomfortable and even a little threatened just for trying to ask for the full picture. Most of the cars seemed like lemons, mechanical red flags, and no transparency. It's the kind of operation that survives by taking advantage of people who don't know better. This is not a trustworthy place. Avoid it at all costs and go somewhere with real integrity.

My experience with Wickstrom, particularly with Tony H. and Terrence, is the only time I have ever…read moreleft a dealership feeling like I wasn't being pressured or pushed to be upsold on things. Tony is incredibly knowledgeable and clearly has been doing this a long time. Tony went over all my options, explained the benefits of anything that was additional costs but did not push me to go for anything just because. He was able to find the exact Trailblazer I wanted, with the upgrades *I* chose myself based on his expertise. This was my first time buying a new car, and I could not have had a better experience! Terrence showed me all the ins and outs of the tech in the car, and helped me get all my apps and apple car play set and ready to use once I drove off the lot. Everyone in the dealership was personable, professional and all around great. I can't say enough good things about my experience here. I will definitely be recommending Wickstrom and their team to anyone who is looking. Even today, I gave my praises to a coworker who was looking for a car!

I came in for a test drive on a BMW 328d and the salesman who helped me was amazing. Very…read moreprofessional, polite, easy to talk to, however, I had an issue with the sales manager Tony Hayes. He is very unprofessional. He approached me in a defensive manner asking when would I mention to the salesmen that I had a dealership and then he shifted his tone once I rattled off numbers to him and showed that I know market average and he overpaid for the car. He raised his voice at one point because I said the car was too expensive according to MMR and market average and he started arguing in front of other customers. For him to have the need to challenge me about my dealership when all he had to do was chill for what would have been a chill conversation was not needed. Another sales manager called me the next day to apologize for the way Tony treated me however it was too late to care. They even called me multiple times after the fact and I said I'd call them when I'm ready but they still called, very pushy. Salesman strong and good but management very unprofessional - Tony especially. I took my business elsewhere and suggest this is a place you put in the back of your mind.

I bought a car in May from this company and I've had to take it back with issues about four times…read morenow. Today I went in to pick up my car and a very rude lady came out telling me that I did not have to speak to the owner and that I could speak to her only. She was very rude and got aggressive wanting to fight me. She got in my face and told me I had to leave. I asked her for my car keys and if she knew what was wrong with the car and she said she didn't know. So why would I talk to her and not the owner. She was extremely unprofessional and using profound language. I recorded this lady ,who turns out to be the owners wife ,and filed a police report . I hope I don't have to take the car back for more issues.

Was treated with nothing but respect, never felt pressured or like I was being scammed. Super…read morefriendly atmosphere honest staff. Never has the process been so stress free.

I purchased a 2017 Kia Soul from this location 11/09/18. My prior car wasn't going to last much…read morelonger, so after having to have the front brakes serviced & getting a long list of other repairs that I "should really address" I started researching what my next car was going to be. My sales coordinator was Rose, she was a joy to work with, as were Tim & Tim, the 2 gentlemen who assisted with the financing. All 3 of them are very personable, customer oriented & know their stuff. All my questions were answered to my satisfaction, everything was thoroughly explained. The monthly payment was a little more than I wanted to pay, but for what I got, it's well worth it. I loved the fact that I didn't need to haggle to get a great price, the price you see on the website is the price that you pay, but keep in mind that's before all taxes, fees, & any extras that you want are added on. For the test drive, I took the car to my mechanic, who checked the car out thoroughly, the car passed with flying colors, with a couple of minor issues that were addressed before I drove off the lot. I can honestly say that in all my years of buying cars, this was the easiest, most pleasant car buying experience that I've ever had. I highly recommend Hertz Schaumburg.

There are pluses and minuses. By far the best car buying experience we have had. Super simple…read moreprocess, very fair prices and super nice staff. However as we were told by our sales rep they only have 1 guy who does the finances. This causes a huge backup if there is literally anyone else there trying to buy a car. We were there from 9:30am to 2:30pm. While buying a car is a process, it's not a 5 hour process. Esp since there is no haggling involved and we had the car we wanted picked out. By the time we were able to sign our contract we were already in a huge hurry So we had to rush the most important part of the whole thing. We carved out 3 hours, were fine with 4, then started to get annoyed and anxious at 5 We also noticed an interior light wasn't working during our test drive. The sales rep mentioned they would have someone swap it out but by the time we left it was still out. Either they forgot, or somehow in 5 hours had no time to swap out an interior lightbulb. They did end up changing it a few days later though We would defiantly go back and recommend to friends. Just make sure to bring lunch haha

I bought a Mercedes Sprinter Van from this lot. Eric, the sales rep told…read moreMe the car had been send to Mercedes Dealer for an inspection to make sure nothing was wrong. This was a lie. The car has $18,000 worth of repairs that need to be done. I was scammed big time. Do NOT trust them. In addition, after I paid for the car...it took them two weeks to ship it to me as I was an out of town buyer. They took full advantage of this by not taking pictures of the ceiling of the vehicle.

This is another great review for Mike over at A Car Lot, Inc in Roselle, IL. I live in New…read moreHampshire, and purchased a Mercedes Sprinter online, site unseen. When it was shipped to me, there were a couple problems with it. When I explained to Mike that I was not happy with the one I received, he was very understanding. He had another one that was a better fit for me, and offered to ship it out to me for no additional charge! The new one arrived, and was perfect for my needs. Mike is very patient, he's a good communicator, and took the time to solve the problem for me. He does not come across like a car salesman. I would give this company an A+ for customer service. If you are like me, and looking to buy a Sprinter from across the country, site unseen, I would highly recommend giving Mike a call. I certainly will when I'm purchasing my next Sprinter.

I drove all the way from Chicago not expecting to leave with a good deal or a car but today I drove…read morehome with my dream car - Ford Ecosport!!! I am so happy with my experience, this dealer beats any dealer I've been to in Chicago. So worth the drive! Erik was our salesperson and he really met me at my needs. He was just so awesome! Erik really lives up to the dealership name! - FRIENDLY Ford, no scams or BS fees. I was in and out in a little under 2 hours with a good deal. I'm definitely recommending this place to any person looking to buy a car :)

Fantastic Service Department!…read more Great folks, they are the best service department we could ever ask for. Well done JR. We are grateful and appreciate how quick and professional you treated us today. THANK YOU!!! Recommend 100% EMS ROADDOCS

What a terrible experience. What you think of a used car dealer is what you will get. Total…read moredishonesty and terrible customer service. We were lied to. The car had a huge safety issue with the air bags. Ray said it was a seat belt issue. Brought it in to a reputable mechanic and it was an issue with the front air bags! Was told they would cover the cost. Surprise surprise they didn't. They promised something and then radio silence. Excuse after excuse. GO ELSEWHERE. BUYER BEWARE!

From the owner: We specialize in selling the finest pre driven vehicles. all are vehicles are service and a 21…read morepoint inspection is done on all are used cars to make sure are customers are buying a safe reliable vehicle. Warranty is available. we offer financing for all credit types from great good bad we will get you driving.. Give us a call today to set up your appointment for a test drive!!

I am LESS than impressed by Clover Motors. They took my car on a 17 minute test drive. When they…read morecame back I waited and waited while they came up with bs numbers for my trade in. They even had the guts to show me hypothetical numbers based off of a car at a cheaper trim level... Overall, all Clover Motors wants is a big down payment. I have a credit app on my phone that tells me immediately when my credit is looked into. They only called 2 places! They asked me to put 2,000 - 3,000 down. (During the 4 hours I spent there I kept hearing them discussing how they are remodeling the place. Clearly that's what they wanted it for.)

Bought a used car from here and about 35 days later the engine blew. I towed to a shop and the…read moremechanic said this has been bad for a while and there's NO WAY the dealership didn't know. So i saw the owner Chris who couldn't believe this. He took 14 days to tow the car to him. He didn't contact me once. I chased him down. He finally confirmed the engine is gone. Then he tries to offer me this deal of the century but truly just screwing me over. He didnt want to take responsibility for the bad car. I walked out. I had to call the BBB and put in a claim. He still hasn't responded to them. They will send 1 more letter if no response, it goes to an attorney. NEVER BUY FROM CLOVER MOTORS OR CHRIS H.