While taking my Toyota here for service is typically pricier than other auto service places in the…read morearea, I return here because of the consistent and fast service. And their expertise and knowledge of my car. I can usually just sit while I have my car serviced and the waiting room is a nice place to work or read for a while. The coffee machine is a nice perk too. Vanilla cappuccino anyone? Everytime I am here, they move the cars through pretty quickly for basic services like an oil change or tire rotation. I appreciate they will wash my car for me too, if I ask and the when the car wash is working. I have been told a few of times it isn't working, but I think that's code for "we don't have time to wash your car today, lady." I do appreciate the courteous and hardworking crew here.

My key and the remote stopped working, and the service staff told me that the warranty didn't cover…read moreit because the key had some rust on it.

When I bought my 2009 Dodge Charger R/T AWD from Zeigler I also bought the Lifetime warranty. It…read morewas expensive...about $3400. But in the 17 years I have owned the car, it more than double paid for itself. Recently, I needed some major engine work. It was thousands of dollars to repair. The warranty company, not Dodge, was denying the coverage. It took 3 months of fighting, but Curt Barns, the Service Manager, went to bat for me! He called continuously to get someone to own up to my coverage and finally got them to fix the car for only my deductible, $100.

My vehicle was brought here for repairs, which I did not anticipate to take weeks to finish. Let's…read morejust say that during that time period, I always had to initiate the communication and obtain updates on the status of my vehicle. I also did not feel welcome when I call or leave messages because my calls, typically would go unnoticed. The day that I thought my car was repaired, a few hours later, I was stranded in the cold because my vehicle would start then shut down after a few seconds. I ended up taking my vehicle somewhere else. I would not recommend this place

Sales process was great for an out of stater, but the shipping has become ridiculous. Pat has been…read moredoing everything he can to get this car to me, and Luciano was great durning the sale. They fired their personal transport broker and have moved to one that is BBB certified and A+ ranking after me asking for a switch because it was just promises after promises from the first broker and took over a week and half and still didn't have a shipper. This new company also seems to be having issues getting a driver to bring the vehicle to me. Update: had to switch from enclosed vehicle transport to open trailer to get it by this upcoming weekend ( 3 work weeks from send a wire for full purchase price ) and I got a picture today from Luciano showing it loaded. Dealership is top notch, shipping however is not and pretty much outside of their control. Will update review again once I receive it. Shipping company damaged in transit, Not Signature Autos fault and I'm working with shipping company to get that resolved. Pat has been more than helpful on everything I've had after the sale, after I sent money this man has still been diligently making sure I'm taken care of and the car is beautiful and drives amazing.

We purchased a 2013 Audi A5 Quattro Prestige on April 4th with Signature Auto Enterprises, sales…read moreguy Pat Kumar. We have been going back and forth trying to reach the owner who had told Adam the sales manager, we would be hearing from him. This went on all day Thursday and Friday with absolutely no call back from him, we have made multiple attempts. Our vehicle had the oil light come on, April 7th, we went to get a 150-point inspection done, then with Pats advice, went to get a second opinion, a 300- point inspection with a repair shop more accustomed to Audis. Pat told me it wasn't necessary to procced with a 300-point inspection, but this I found strange and did anyways. The car is now sitting and not being driven, at the repair shop They found both front axles need to be replaced and there is an active oil leak from a valve cover and is unsafe to drive because it can risk engine damage. This is not minor wear and tear and an active oil leak from a valve cover right after purchase absolutely falls under an implied warranty issue that I signed the day of purchase along with Pats words telling us, "By law you are absolutely covered if you leave and something major happens." (Referring to the implied warranty.) We are looking at about $4100-4200 worth of parts and labor for these issues and by law I am covered under the signed implied warranty. I need to have the phone call to us that we keep being told we are going to receive from the owner. Our mechanic has tried to reach out several times, along with us. I find it very disappointing and odd that this owner claims he is going to call us the customers who is having an issue and not even have a conversation with us. Extremely unprofessional. If we cannot resolve this promptly, I will be filing formal complaints with the Illinois Attorney Generals office along with the Illinois Secretary of State and Federal Trade Commission, as well as pursuing additional legal remedies. One of two things, take the vehicle back or pay for the necessary repairs. Hopefully we can resolve this matter quickly without any additional outside sources.

My experience with Wickstrom, particularly with Tony H. and Terrence, is the only time I have ever…read moreleft a dealership feeling like I wasn't being pressured or pushed to be upsold on things. Tony is incredibly knowledgeable and clearly has been doing this a long time. Tony went over all my options, explained the benefits of anything that was additional costs but did not push me to go for anything just because. He was able to find the exact Trailblazer I wanted, with the upgrades *I* chose myself based on his expertise. This was my first time buying a new car, and I could not have had a better experience! Terrence showed me all the ins and outs of the tech in the car, and helped me get all my apps and apple car play set and ready to use once I drove off the lot. Everyone in the dealership was personable, professional and all around great. I can't say enough good things about my experience here. I will definitely be recommending Wickstrom and their team to anyone who is looking. Even today, I gave my praises to a coworker who was looking for a car!

I came in for a test drive on a BMW 328d and the salesman who helped me was amazing. Very…read moreprofessional, polite, easy to talk to, however, I had an issue with the sales manager Tony Hayes. He is very unprofessional. He approached me in a defensive manner asking when would I mention to the salesmen that I had a dealership and then he shifted his tone once I rattled off numbers to him and showed that I know market average and he overpaid for the car. He raised his voice at one point because I said the car was too expensive according to MMR and market average and he started arguing in front of other customers. For him to have the need to challenge me about my dealership when all he had to do was chill for what would have been a chill conversation was not needed. Another sales manager called me the next day to apologize for the way Tony treated me however it was too late to care. They even called me multiple times after the fact and I said I'd call them when I'm ready but they still called, very pushy. Salesman strong and good but management very unprofessional - Tony especially. I took my business elsewhere and suggest this is a place you put in the back of your mind.

Bought our car when used car prices were at their peak. We knew this going in. Negotiated a price…read morethat I thought was somewhat reasonable. Once we got into the finance process and paperwork has started being signed we were informed that LoJack was installed on the car and additional paint protection. That added additional $2000 to the total price and for them I did not want these but they were already installed/applied. Should've walked away. It just felt shady. More recently, I've been other dealerships where I felt like I was treated with more respect.

would strongly recommend avoiding this dealership…read more When we first came in, they were very kind--offering my son snacks and toys--and I felt comfortable moving forward. I placed a deposit on the car I wanted, but since it was late and I had my 5-year-old with me, I told them we would return the next day to pick it up. They assured me they were putting a "sold" sign on the vehicle. The next morning, I received a text saying they had sold the car to someone else. I was completely blindsided and honestly felt incredibly small in that moment. My 5-year-old had been so excited--we had just come from an MRI appointment, which the team was aware of, and it made the situation even more upsetting. To make matters worse, the sales manager was extremely rude when addressing the situation and showed no empathy or accountability. This experience was deeply disappointing and unprofessional. Oh and they still have not refunded me my 1,000 deposit which they also charged me another $30 Without any notification. RUN!

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Dishonest? Can't prove it (of course they realize this). Went in for oil change, tire rotation, and…read moremolding part recall on my Telluride. After waiting longer than they promised, they tried to sell me new tires even though I only have 40k miles (bought vehicle brand new from them in 2023). I'm pretty sure I'll get at least another 15k in them. About 10 minutes later, they came back and told me one of tires has nail in it and can be fixed...for $63. Mind you, psi was 35 (mfg recommended) as I drove to several spots this morning. Coincidence? Possible; however, timing sure is alerting. No way in hell I'll consider them once I need all new tires. Plus, they charge for tire rotations. Tire store chains do it for free. These situations, along with cost, are why people find local mechanics once the original warranty is expired.

Went in to buy a 2015 kia soul with a lot of miles, but a good price and sheet saying it was fully…read moreinspected by kia techs. The test drive went fine, but never over 40 mph. That's MY bad. Purchased the car and on the way home as it warmed up and I exceeded 40, the transmission begins to bog down. Badly. Serious enough that I had to change to manumatic shifting to get home. The car was clearly, badly, defective. If it was inspected by kia techs and set out for sale, then it was a honeypot, a car set out to deliberately fail, to entice a customer into a new car with the old, "nothing we can do" attitude. The paper they showed my about the Soul being inspected suddenly meant nothing. I WAS FORCED INTO BUYING A NEW CAR FROM THEM. My options were paying thousands to replace a transmission on a car with massive miles or get into another overpriced, possibly knowingly defective, used car. DO NOT BUY FROM THIS DEALERSHIP.

I bought a car in May from this company and I've had to take it back with issues about four times…read morenow. Today I went in to pick up my car and a very rude lady came out telling me that I did not have to speak to the owner and that I could speak to her only. She was very rude and got aggressive wanting to fight me. She got in my face and told me I had to leave. I asked her for my car keys and if she knew what was wrong with the car and she said she didn't know. So why would I talk to her and not the owner. She was extremely unprofessional and using profound language. I recorded this lady ,who turns out to be the owners wife ,and filed a police report . I hope I don't have to take the car back for more issues.

Was treated with nothing but respect, never felt pressured or like I was being scammed. Super…read morefriendly atmosphere honest staff. Never has the process been so stress free.

I purchased a 2017 Kia Soul from this location 11/09/18. My prior car wasn't going to last much…read morelonger, so after having to have the front brakes serviced & getting a long list of other repairs that I "should really address" I started researching what my next car was going to be. My sales coordinator was Rose, she was a joy to work with, as were Tim & Tim, the 2 gentlemen who assisted with the financing. All 3 of them are very personable, customer oriented & know their stuff. All my questions were answered to my satisfaction, everything was thoroughly explained. The monthly payment was a little more than I wanted to pay, but for what I got, it's well worth it. I loved the fact that I didn't need to haggle to get a great price, the price you see on the website is the price that you pay, but keep in mind that's before all taxes, fees, & any extras that you want are added on. For the test drive, I took the car to my mechanic, who checked the car out thoroughly, the car passed with flying colors, with a couple of minor issues that were addressed before I drove off the lot. I can honestly say that in all my years of buying cars, this was the easiest, most pleasant car buying experience that I've ever had. I highly recommend Hertz Schaumburg.

There are pluses and minuses. By far the best car buying experience we have had. Super simple…read moreprocess, very fair prices and super nice staff. However as we were told by our sales rep they only have 1 guy who does the finances. This causes a huge backup if there is literally anyone else there trying to buy a car. We were there from 9:30am to 2:30pm. While buying a car is a process, it's not a 5 hour process. Esp since there is no haggling involved and we had the car we wanted picked out. By the time we were able to sign our contract we were already in a huge hurry So we had to rush the most important part of the whole thing. We carved out 3 hours, were fine with 4, then started to get annoyed and anxious at 5 We also noticed an interior light wasn't working during our test drive. The sales rep mentioned they would have someone swap it out but by the time we left it was still out. Either they forgot, or somehow in 5 hours had no time to swap out an interior lightbulb. They did end up changing it a few days later though We would defiantly go back and recommend to friends. Just make sure to bring lunch haha