Mike was great from start to finish of my car buying experience. I was from out of state and he…read moremade out seem like I was right there in the dealership with him. Always in contact sending text and emails, sending videos and pics of the car. When I got to the dealership to pick up my Corvette he made me and my son feel right at home. The used car manager, sorry I don't remember your name!, Phil the finance manager were also great. I would definitely recommend using this dealership. Could've been a better experience!!! Thanks again Mike!!!

We brought our truck to them to have an issue fixed and the first time service was wonderful. I…read morewanted to purchase a new vehicle from them but they did not have the car I was looking for. So I ended up purchasing elsewhere even though this dealership was going to be my new go to for service and another car down the road. Our new "used" car with a full warranty is making a small sealing noise by the window and I called the dealership to see if they could fix it since I felt more comfortable here after an uncomfortable terrifying experience at another dealership. The service employee on the phone was rude, cut me off on the phone and was extremely disrespectful! I came in the next day to show the video of the issue and to talk to them about the coverage. They won't touch it unless they charge me a diagnostic fee of nearly $200 (even though I'm told by two other dealerships it's covered under the warranty). They said someone else touched it and it's bad craftsman ship now, it was one seal replaced...? He kept telling me to take it elsewhere. Extremely rude, disrespectful, and even if they personally won't touch it - learn to talk to your customers with respect!!!! Our family has done business with them, we are long term friends with some of the employees, and our family has been in Glen Ellyn for over 100 years... looking for a reliable dealership - ONE of the reasons I went with a CHEVY vehicle! I won't be returning to this location!

I can't thank Johnathan, Dominic, Katy and Chris enough for all of their help and great work…read moregetting me my Accord Hybrid. They were the utmost professional and helpful, and very friendly. I personally recommend them for anyone looking to purchase or a lease a new Honda. There were no gimmicks, games, or misleadings. Everything was perfect from first visit to leaving in the new car. Thank you all again! Looking forward to future services and business with this dealer.

Even during the construction process, Honda has streamlined and maintained great business. Signage…read morepointing on where to go and easy to follow. Got an estimate that the work done on my vehicle would take 2 hours and got called/texted that it was done sooner.

My 23 Yukon Denali Ultimate Duramax had a P0421 code and the check engine light was on. I spoke…read morewith Bill Iverson over the phone, and he advised me to bring it in. My wife drove it there, and he scanned it upon her arrival. He asked us to bring it back on Monday, where he guaranteed a loaner. He kept his word; my check engine light was covered under warranty, and it was resolved a week later. Bill was courteous, polite, and made the process simple and straightforward. I came in to pick up my truck and was in and out in 10 minutes. They even washed my truck. Thank you Bill!!

My experience began by simply looking at a few showroom vehicles and no intention of purchasing a…read morevehicle. I use Haggerty Buick/GMC for service on my vehicles regularly and that team from Steve the Service Manager to Bill, Niko and others are always great. I met Dan Haggerty while getting an oil change on my vehicle and he was terrific. No pressure, no sales pitch, just answers to some questions and he kept things very easy. I explained what I was potentially looking for and he was able to give me exactly what I wanted! The vehicle, the trade in value on my car, the price I wanted and more. Needless to say, his professionalism, friendly demeanor and willingness to work with me the way I wanted made me want to purchase immediately. Now, I am driving a brand new Buick and loving it. Thanks Dan and the rest of the team. I appreciate you and will continue doing business because of the people there. I will add that the service after purchase continues to be terrific. Tim and the team are always helpful, checking in and offering assistance any chance they get. One of the best dealerships I have ever dealt with.

Hands down the best sales experience I've ever had. I inquired online (11/03) and within minutes…read morethey "CALLED" ask me some simple questions on how I wanted to buy. I received an amazing deal on a 2021 Atlas R Line in less than 30min from Adnan and Chris their GSM. Fast forward to today my wife and I drove in our 2018 Tiguan and drove with our new Atlas! Thank you Adnan and Chris for the exceptional customer service. And Michael M. Their business manager was very helpful in offering us some extra protection and extended warranty on our new car. Also this place was spotless!!!!!!!!!!!! Super clean and they had sanitizers everywhere.

John Bautista so far the best sales representative i have ever met! So sincere helpful and honest…read morevery well recommended! Im so happy with my purchase

I purchased my first BMW x3 from Bill Jacob's BMW in Naperville last week and so far I am blown…read moreaway by the ease, the attentiveness, and the general service of all of the staff at this wonderful dealership. I have grown up going to car dealerships with my father for the second half of my 49 years on this planet and I feel like I know a good dealership when I see one. From the moment I walked into the dealership and was introduced to Michael Fontana, I felt a sense of security in my mind and in my heart as I went through the entire purchasing process with this fine gentleman. He made my car purchasing experience seamless along with the other staff at Bill Jacobs. I hope I do not sound overly dramatic, but I felt compelled to write an outstanding review so that others know what a fine dealership this is. It is extremely difficult to find a good combination of respect and excellent customer service these days especially in a car buying environment. I will certainly be telling everyone I know about Bill Jacobs...truly a class act! Thank you!!

This was our second time purchasing a car from Bill Jacobs BMW, and once again they exceeded every…read moreexpectation!! My parents recently bought a car, and the experience from start to finish was absolutely outstanding! A huge thank you to Stefan, who was truly exceptional!! He was knowledgeable, patient, honest, and genuinely cared about making sure my parents found the perfect car at the best price!! At no point did we feel pressured! His professionalism, kindness, and attention to detail made the entire process smooth, stress-free, and truly enjoyable.!! It's very rare to find a dealership with this level of integrity and customer service! After two incredible experiences, we wouldn't think of going anywhere else. If you're looking for a dealership that truly puts its customers first, ask for Stefan. He'll make sure you're taken care of. Highly recommend! A huge shout out to Khalil as well!! He was there every step of the way!!

Purchased through the Costco auto buying program. Sales process was accommodating, smooth, and…read moreefficient. Helped me make the buying decision with the most benefit, and they offered me a fair trade-in value. Could not be more pleased with the sales team and the entire process!

I am on my 2nd QX80. It will be my last. This dealership is terrible to work with and INFINITI…read morecorporation is no better. My QX80 is a 2024 with 13,000 miles so still under warranty. Discovered a piece of the rear passenger seatbelt missing. Absolutely no idea how it happened. There are only 2 of us and rarely use the back seat, so it could have been purchased that way. We live 2 hours from a dealership and they refused to look at the photos I sent via email to evaluate if the part was under warranty. So we made an appointment. When we went to the appointment they took pictures of the seatbelts, exactly the same as I took and said we'll evaluate and get back to you. Then I receive an email from them saying to reschedule my appointment because I did not show. It took 5 days and a phone call every day to finally get them to say NO it's not covered under warranty. Pretty sad that a safety issue like a seatbelt is not covered under warranty. We asked them to price it for us if we paid ourselves and is was DOUBLE what we had priced at our local Nissan dealer to fix in case it wasn't covered under warranty. For a luxury brand this has been a unfortunate experience for them to lose a customer and for us to go through.

Stopped in to check out a car. No other customers were there. The guy working in the office seemed…read moreannoyed that we were there. Did not greet us, introduce himself etc. when we came in. No "people" skills. Our brief time there was just uncomfortable and he even made a few snide quips. We were there for a total of 20 minutes and barely even asked the sales guy a question so it's not like we were coming in and hammering him for information or something. I walked away thinking that I just don't want to buy a car from this person.

I purchased a vehicle from Victor Auto Group that I found on Carfax. This purchase was the…read moresmoothest, easiest transaction I have ever experienced. Bill was the most amazing and professional salesperson, and I highly recommend researching the great inventory he has if you are looking for a used vehicle.

I bought a Cadillac 2018 XTS from them and the service was excellent. They responded very quickly…read moreand I was able to close the deal the next day and pick up the car.. I would highly recommend them as they were not your typical dealer. Shannon and Jaxon were my 2 contacts

Very friendly, fair prices, great sales associates. They went out of their way to help me surprise…read moremy wife. Ask for Dave Heeg. He's the best!