Went in to buy a 2015 kia soul with a lot of miles, but a good price and sheet saying it was fully inspected by kia techs. The test drive went fine, but never over 40 mph. That's MY bad. Purchased the car and on the way home as it warmed up and I exceeded 40, the transmission begins to bog down. Badly. Serious enough that I had to change to manumatic shifting to get home. The car was clearly, badly, defective. If it was inspected by kia techs and set out for sale, then it was a honeypot, a car set out to deliberately fail, to entice a customer into a new car with the old, "nothing we can do" attitude. The paper they showed my about the Soul being inspected suddenly meant nothing. I WAS FORCED INTO BUYING A NEW CAR FROM THEM. My options were paying thousands to replace a transmission on a car with massive miles or get into another overpriced, possibly knowingly defective, used car. DO NOT BUY FROM THIS DEALERSHIP. read more

Dishonest? Can't prove it (of course they realize this). Went in for oil change, tire rotation, and molding part recall on my Telluride. After waiting longer than they promised, they tried to sell me new tires even though I only have 40k miles (bought vehicle brand new from them in 2023). I'm pretty sure I'll get at least another 15k in them. About 10 minutes later, they came back and told me one of tires has nail in it and can be fixed...for $63. Mind you, psi was 35 (mfg recommended) as I drove to several spots this morning. Coincidence? Possible; however, timing sure is alerting. No way in hell I'll consider them once I need all new tires. Plus, they charge for tire rotations. Tire store chains do it for free. These situations, along with cost, are why people find local mechanics once the original warranty is expired. read more

Bought a 2018 Soul that was certified pre owned when it was 2 years old and had 20,000 miles on it. Was not given a tire repair kit with it, which is part of the car, and told I would need to buy one from them for $179. Tires were worn had to be replaced. Car leaked oil pretty much in the first year I had it. Now it has a catalytic converter issue and won't pass emissions without a $2000 repair. Car is a piece of junk imo. After 5 years I have to buy another car. I would not recommend this dealer because they would not help me with the oil issue, even though I suspect the car was traded in originally by the previous owner because something was wrong with it. read more

Set up an appointment to test drive a particular car. Got there, they could not find it. They WERE moving locations and we waited around giving them a little slack over their impending move. They kept saying hang on, we're still locating it. Just a few more minutes. As we were ready to leave, after about an hour, they finally found it. Was listed as a "new" vehicle, keep in mind. Then they said oh by the way, the car has 2000 miles on it. They had been driving it as a demo. Wow. What a monumental waste of time. If they had shared this when I set up the appointment, I never would have driven there. read more

Do not purchase KIA's extended warranty on their used cars. Highline/DOWD. Long story short, I paid $2900.00 to KIA for a 48 month extended warranty. This warranty was useless. I had to fight for everything which I lost hundreds of dollars from this useless warranty. I traded my vehicle in on 6/9/25 and they agreed to pay me a pro-rated refund which should've been $2,054.18 since I only had it for 14 months. They sent me a check for $794.56 which was far less than I should've received. I sent them a letter of 10/17/25 and they ignored it. I am in the process of filing a complaint with BBB and Attorney Generals office on this deception. COPY OF MY LETTER SENT TO THEM: October 17, 2025 Bob Rohrman Schaumburg KIA 1225 N. Plum Road Schaumburg, IL 60173 This is in regard to your check sent to me in the amount of $794.56 for my extended warranty refund. This check is unacceptable. I paid $2,900.00 for the extended warranty. For 48 months. I purchased it on 6/5/24 and I traded the car in on 6/9/25 with Chevrolet. The KIA was a lemon with many problems. I had this warranty for 14 months. One year. I paid for an extended warranty for 48 months. (4 years). When I cancelled this warranty, I was assured it would be prorated. Since I only had the warranty for 14 months you owe me $2,054.18. If I don't receive what I am owed immediately I will contact the attorney general's office, BBB, and leave my review warning to be aware of KIA's extended warranty with Highline DOWC. I already had to go through these agencies to be reimbursed for repairs that had to be done to my car during this 14-month extended warranty that they refused to pay to my mechanic. Which has now been settled. I am waiting for my check in the amount of $2,054.18 pro rated for 14 months. I will not settle for less. This is what I am owed. Regards, Patricia Soristo 847-401-1374 pattypatty1105@sbcglobal.net 1105 Nottingham Lane Hoffman Estates, IL 60169 read more

After driving 35 minutes to get to my 12 PM appointment on a Saturday to have someone evaluate my door sensors, I was told there is not a technician working today that does that type of diagnostics. There's no reason I shouldn't have been notified in the appointment should have been rescheduled. read more

Buyer beware, if you're looking at buying a car online from this place, they will 100% bait and switch you. First, their website gives you an online quote for a trade value on your existing car. In my case, it quoted me $20,500 for my truck. Next, the website shows the vehicle you're looking at includes a $13,000 rebate and 0% financing. Their payment calculator reflects both of these to be true. When you talk to a salesman, he low-balls you at $13k for trade in, even though his own website told you over $20k. When you mention this, he mumbles about how that's just an online tool and isn't guaranteed. KBB says your car is worth $21k trade in, but the highest you can get them to go is $15k. When you talk financing, he says they only offer the $13k rebate *or* the 0% financing. You can't have both. Their website makes no mention of this and the online payment tool includes both, but they don't actually honor that. When you point this out, the salesman acknowledges that this isn't mentioned on the site and many people have complained about this before and that their "website team" is working on it. What was going to be (according to their own online tool) a $790 car payment will actually be over $1100. In the end, they completely waste your time with a full bait & switch and you end up frustrated with no new vehicle to show for it. I really wanted that Kia too, but I am not going to be taken advantage of my crooks like this. read more

Dishonest, rude and condescending. Received a flyer with a contest. According to the flyer if I had matching pictures of chips I won 5000.00. I called the dealership and had to give the pin number on the mailer which I asked specifically if I won the 5000.00 and didn't need to buy a vehicle. The person said Yes that was true and when could I come pick up the cash. I went that day after work. Fought traffic for 40 minutes. The salesperson informs me that the pin didn't match the 5000.00 winner and gave me two scratchoff lottery tickets! I voiced my disappointment and on the way out, a very rude salesperson started mocking us.​ read more

they lied to us about the service agreement on my second lease car. Don't trust them.

Dealership is a joke! I have a 2020 Sorento bought from from Rohrman Kia. Sorento only has 38,000 miles on it and i already had to get the engine replaced. Just brought it in for oil change just to find out a coolant tube is broken and need to be replaced. $700 I would have to pay for repairs. Not even 2 months into the engine replacement. Dealership will not take ownership or will not cover repairs. They had worked on the car moving all components and all of sudden I have a coolant leak. ODD! I think dealer/service department trying to make up money they lost in my engine replacement covered by Kia. Car was left at dealership after waiting around for about 3 hours. I come back to pick up the car now about 6:30pm to find out my oil change was never completed. Now they are scrambling to find a tech to get this done just to find out that my car can even shift into drive. Hmm. So now i just wasted my morning and evening and my car is still not ready. Frustrating is an understatement. I have emailed Phil the " service manager" with no response. Also contacted Kia corporate as well. Kia doesn't care about the consumers. read more

Nice and clean and modern and nice staff. Everything is beautiful here and I enjoyed talking to the amazing staff who are knowledgeable and funny. The Kia cars are so modern and have 3 ports for plugging in your devices (cigarette, USB-C, USB-A. The screens are like an Infiniti pool and just big and wide. The cars and the dealership is excellent. Seems Kia kept up with the cool stuff and installed it all. read more

See all

Great experience at this location. Starting from the sales department, finance department and management level everyone was super friendly and very helpful. Big shoutout to Val, she was a huge help and extremely helpful even on a busy day where she had more then 3 customers. read more

I came in last week looking to trade in a lease I started at another Kia dealership recently. But my life situation abruptly changed and I talked to Tiffany at this dealership and she was WONDERFUL! She went over my current lease deal and gave me options for trading it in, we looked at inventory together and she was very honest with me about downsides for getting rid of my current Kia. I felt 1000% better after talking to Tiffany and Eli (a salesman) And they were very knowledgeable and explained to me that I actually am in a very good situation with the car I have now. But I would definitely go there in the future for any new lease, purchase, or purchase of a used car. Tiffany not only gave me excellent car advice, but she also said some very encouraging things to me about my current life situation. Above and beyond my expectations. read more

Avoid Bob Rohrman Schaumburg KIA. We bought a 2021 Seltos with sensors, only to find out years later they had secretly installed aftermarket ones without telling us. During engine recall service, they removed the sensors and returned the car incomplete, even demanding $200 to reinstall. Sales Manager Tiffany Tremmel refused accountability, saying it wasn't her problem since the mistake was two years old. Fraudulent Sales , Unsafe Service and Zero Professional Ethics! read more

Fire the entire staff they're incredible rude and incompetent, I saw one with a gun then when I wanted my car fixed that was used as a subtle threat. Do not go here to purchase a vehicle they will threaten you read more

Schaumburg Kia - Tried saying this car had no prior damage - Auto Repair Near Me - Schaumburg, Illinois

We called in advance and talked to an internet sales person who viewed the same photoshopped images we saw online and confirmed there was No Rust on the Ford F150 we planned to see. We arrived after driving a full hour to see the one used truck. We arrived to find the salesman jump starting the truck which had rust through holes on both sides of the truck and all lower edges were rusted. The salesman told us he doesn't talk to the internet person so no harm no foul. Except there's deception on the part of the dealership because we drove an hour to walk away from a rust bucket !!! Let's go back to honesty and transparency. read more

Absolute worst service department of all time. Rude service advisers who don't care at all. Had to go 6 times on the same issue only to be told they didn't figure it out the first time and tried to grab more money. Will never return and will file a formal complaint. Please do yourself a favour and go elsewhere. read more

If I could no stars I would. This place is a joke for services. Very disappointing and incompetent technicians. I dropped my car off on my way to work because of an engine light issue. It was scanned and cleared supposedly the same day. Not even a week later the light is back on again. This time they needed to order a part. Talk about no communication as to when the part was arriving. I had to constantly call for updates myself. When the part finally arrived, I thought that was the end of it. Low and behold I had to come back again for engine light. This time it was a different issue. Long story short I kept getting the run around. I have had to come back like 7 times and still no resolution. I took my car and let me tell you I will not be back to this location. They are incompetent, dishonest and tries to void your warranty for an issue that they most likely made up. read more

These people are scammers! Their fraud is very bold too. First they sent some type of scratch ticket that you play and then voila you win 5k. I was kinda suspicious about winning so I called them to ask if I really and they said "yes" and invited me to come and claim my prize! So I made an appointment coz theres only 10 days to claim, even left my job early. I was told by a friend to confirm if I won an actual cash or some type of promo discount to but a car so I called again. The liar on the phone confidently replied that I won "cash" . When I got to the appointment there were many people seemed to have won too. They started the process by verifying my winning ticket, even tried to see if the ticket number is legit, got my name and all my information. Then started asking me question if I wanted to buy a car, what kinda car, how long, how much and blah blah. Asked me if Im interested in buying a care so finally sensing that this is nothing but a chance for a sales pitch I asked... Did I really win a cash price or is this price some type of discount to buy a car. And this time while face to face the truth came out that the 5k will go into the car that I HAVE to buy! Totally wasted my time. A dealership that can boldly run a scam like this openly should not be trusted for purchasing a car from. Their desperation only proves kia is not selling anything lately because its such poor quality and then now their not selling anything because of being a big scammer. read more

Fil is unfit to be running a location. His professionalism or lack there of says enough about this place and how it is ran. Kia scammed us and will not own up to their mistake by not informing us of an oil leak after we asked to speak to someone on the diagnostics and they couldn't even explain what was wrong. Instead they tried to slap us with a 6k bill by saying they were guessing what would solve it and that we should try "all of these things" and see if it fixes is. They broke my gas cap as well by prying it open. All they did was send an email with an invoice (never explained what was wrong) and now I am pursuing legal action as our car needs a new engine (1 month later) and all they had was pre packaged answers. I would be embarrassed if I were the district manager of this place. I would like a call from the district manager. The lack of class and immature leadership is disappointing especially when Fil Principato talked down to my wife. I'll be pursuing corporate as well. I do not recommend this place and will never buy another kia again. 100k miles and the engine goes out? There are so many reviews of legal action being taken and recalls yet they fight tooth and nail to save a buck rather than doing the right thing. If I don't get a call from the dm I'll continue to climb. read more

I bought a new Sportage yesterday. upon walking into the store, I was greeted immediatel. The store was bus, clean and had a good energy to it. Ultimately I ended up working with Rocco, Aldo, the sales manager Joe and finance guy Anthony (I have a hard time making decisions) The guys were patient, let me take my time, were knowledgeable about features and listened when I talked about what I was looking for. I never thought I'd buy a Kia but overall it was the best car for the money. I walked out and felt like I got a fair deal. read more

Schaumburg Kia - Auto Repair Near Me - Schaumburg, Illinois

The pros: They were very helpful in learning how to use the features on the car once we purchased it and helped set up Kia Connect The cons: They tried very hard to not give us the price they advertised online The contacted us more often than requests to donate to political campaigns - I didn't think that was possible They lied to us about the extended warranty - telling us we had to buy it when we purchased the car or it would be much more expensive and cover less. (We called Kia USA and they told us that we could buy the extended warranty at any time before the factory warrant expires) Overall, not a great experience but at least they don't ring a bell at the dealership every time they make a sale. Would I recommend them? Jennings Volkswagen in Glenview is the gold standard, nothing comes close to them. Unfortunately, they don't sell hybrids. So if you want a Kia, this seems to be the best option. read more

We received a flyer in the mail with a lottery type ticket attached, and it indicated we won $5,000. Seemed very unlikely, so my husband called the number and had the code validated. The dealership said he did in fact win, needed to come in by 5pm today to claim the prize, and to ask for Erica upon arrival. Unsurprisingly, when he arrived, Erica was nowhere to be found. He was told the flyer wasn't valid and he could have two scratch off tickets instead. He explained the situation and that he had already confirmed with the dealership, but was not given any information on why he had not won the money. This is not only dishonest, but feels downright predatory behavior, especially given the financial state many find themselves in. He wasted time, gas, and energy to get there, only to have been lied to by Kia. We will never shop at any of the Bob Rohrman dealerships ever again, and will be sure to warn others of their deceitful actions. read more

They wouldn't accept a free oil change from a different (Antioch Kia - best dealership ever) dealership. This place offered a free shuttle that NEVER APPEARED. TOLD ME 1 hour and now it's 1.5 and still waiting even though they told me my car was ready and there was a free shuttle. (I work 1 mile away) Tried to upcharge me $400 for "service that if I didn't get would void the warranty on my tires." Horrible horrible horrible. I'll drive to Antioch where I bought the car and the service department is honest and nice. read more

I had a great experience at Schaumburg Kia. It was a relaxed atmosphere. They worked with me to get what I wanted and was very pleased with my Kia purchase. Thank you Martin for all your work to make it happen. I would definitely buy from here again. read more

We came in looking for information on an electric vehicle. We set our sights on one particular vehicle and the dealership did a phenomenal job working with us to get the vehicle we wanted at an extremely affordable price. I want to personally thank Bill and Alberto who took their time to explain everything to us and work on the best possible deal they can. Our experience was excellent, the service was excellent, and we hope to continue doing more business with them. read more

I would give this dealership zero stars if I could. My experience with Schaumburg Kia has been a NIGHTMARE! Among other things they fraudulently charged me $200 over the posted price for the Recvr system, the receptionist just dumps you into a voice mail box that is full so you're never able to talk to a person, they guaranteed me a reimbursement check within 3-5 days, I am on day 13 with no resolution. DO NOT BUT A CAR FROM THESE PEOPLE! read more

This dealership does not serve military veterans and members. False promises. I made an appointment to test drive, showed up to try the vehicle and the salesman claimed the vehicle is a demo vehicle, that a manager was driving it around and didn't even offer me another time to visit. Disrespectful, judgmental and inexperienced salesman who said to me why should I let you drive my car. He lost any prospect of a sale from a serious buyer. Save yourself your time and money and go elsewhere. Zero stars. read more

I had the most horrible experience at here today. I called for a test drive and was told all was set. When I arrived, what a different story. I was unfortunately greeted by PATTY. She wouldn't let me test drive the car I already called about. PATTY said she would only take the car out if I was buying a car asap. Then she said she needed to pull my credit (what? racial profiling much?). I asked if they had any others as YOUR website indicated...she said no. Wrong! You got shipment yesterday! Patty was unprofessional. She 1) didn't care for my business as a potential new customer & 2) didn't know anything. We are getting a new car asap but NOT. WITH. YOUR. DEALERSHIP. Maybe a lesson for Patty in customer service. read more

I was interested In a bronco they had but they have a second party that does trades so I politely said thanks but I'm no interested that was last week since then everyday I get a text from Zena asking if I'm still interested I wish she would stop harassing me if I was interested I would call so now I will never ever do business with them totally desperate sales people read more

we bought a 2025 kia soul last friday evening for my oldest child as her old car was a 2004 buick lesabre with 188,000 miles was a repair nightmare sales process took way too long and her credit check was way too long read more

ZERO STARS. I have had an AWFUL experience at Schaumburg. Truly disgusting. To start, on Friday I brought my car in for the fuel consumption test-that was near impossible to get. I was told by Kia Corporate (by 2 people) that my car qualified for the fuel consumption test. I went to the facility for a scheduled fuel consumption test and they said that my car doesn't qualify. They ended up working out something with Kia so my car qualified. I was appreciative. My partner and I went to the store for 45 minutes and when we came back we were told "Do you want the good or bad news". We were then told by the front desk people that they broke my brake line....during a routine oil exchange. They said I would owe around 1300 for this. They didnt offer for a temporary car or anything. Fast forward to today, and my partner and I got yelled at by Ricky Perez, the GM. I sent him emails and called multiple times today and he did not answer. So, we ended up going to Schaumburg Kia. We (two women) were told to come into the room with Ricky Perez (GM), Fil Principato (service manager), and Andre (mechanic). We didnt get any sort of "I am sorry that this has all happened". Instead, we get a hostile Ricky Perez and Fil Principato. They didnt listen to my partner or I. They said it was our fault. They continued to speak over us and never let us share our frustrations. I am a nurse and my partner is a firefigher-so we never really try to make a scene because we understand how rude people can make the situation harder. But when I am being talked over and disrespected I am not going to just sit there. Ricky said "you guys aren't cooperating so I'm not going to help you". And I just dont think that is right. It was a joke. He undermined us because we are women. He had no respect. I have NEVER gone to such extremes to express my anger-but this situation has left me frustrated. I was supposed to be enjoying a cubs game to celebrate nurses week but I couldn't even go. If you do anything-you should really fire Ricky Perez. They just kept throwing it in my face that my car is corroded-so is everyone else's. It happened on your guys watch and I trusted you guys to make sure my car was safe and the next thing I know this happens. Oh, then Ricky said "well you could get a new car". I will never be returning here again. Your guys establishment is a joke-especially to be undermining women and first responders. So if you are either of the 2-I recommend you steer clear. You should probably get rid of your GM-Schaumburg Kia. He needs to learn how to act and treat people with respect. On a good note, Andre the mechanic was helpful and did explain everything. And Alex was awesome too. They tried saying it was all his fault( Fil and Ricky)-but he is the ONLY one there who went above and beyond. He kept me in the loop and really tried to make sure I was taken care of. read more

Old school car dealership- shady sales tactics and all... I got a good car so I'm happy, but they tried to increase the fee by $3,000 for bogus fees. Negotiated them down Your mileage my vary read more

The motto at Kia, (sales and service) is LETS SEE HOW MUCH MONEY WE CAN CHEAT FROM OUR CUSTOMERS. They sell products and services to you that you don't need! DO NOT TRUST THEM! They sell with half truths and will lie to your face! read more

I had such a great experience at the Schaumburg Kia dealership. Everyone was very knowledgeable and friendly. Had all my questions answered and definitely got a great deal on my car. I would recommend this dealership to anyone looking for a good car. Also, the extended warranty can be a bit pricey, but what you are getting is by far the best I've come across. read more

Contacted them through the web chat asking if they had a specific new vehicle VIN that was listed on their website for their location. The answer was YES and I drove to their location which took 40 minutes. Got to the lot at the appointed time to be told they do NOT have the new vehicle BUT have a year old vehicle with 20000 miles. We walked out. Complete waste of time. Bait and switch. Use caution. read more

My Husband , me and my Kids went in to look at cars Saturday August 10,2024. The young sales person Kamarie Jones ask what car we was looking for? We was looking for a 3 row SUV and he had to go get one to show us . In the mean time he unlock another SUV just for us to look at. When all a sudden a person walked up to us asking what was we doing and give him the keys to the car. We thought he was joking until he said . What are you doing in the car. I have personal stuff in it and a weapon in there. I drive this car. We found out he was the Sale manger Joe perry because Kamarie was pulling asking what was going on . We were very upset on how we was being treated and it was a mistake on Kamarie for unlocking the car door. Kamarie was very apologetic but the harm had been done already with the rudeness of Joe and his implication on why we was in the car. We will never go back there and I will purchase a care elsewhere. read more

My experience with Schaumburg Kia has been nothing but problematic and disappointing for the 3rd time in a row. I myself am an automotive technician at another dealer and completely surprised by the level of incompetence and failures at this dealer. I'll be sure to never return or recommend this dealer. I had dropped my car off overnight at the old location, was never made aware of the new location when I scheduled my appointment. I was told the car was finished. This is when the problems started. I had brought my car in for a transmission issue and some lights on. The lights were diagnosed however, I was charged an hour diagnosis for practically a code scan. This is the Third time in for the transmission issues. They said it could not be replicated; there was no offer to do a customer drive or inspect further. As this call was less then a few hours after I was told the car was checked in. The disappointment came because I have been here before with the same advisor and replicated the issue twice with different technicians on 2 separate occasions. There was nothing that could be done at that time, however the issue has gotten worse since. To add more insult to injury when I got my receipt, the mileage was the same. Leading me to believe this issue was never looked at all. Considering I paid nearly $200 for an hour of diagnosis, I'm sure this should have been looked at further. I paid and called to authorize overnight pick up. I was told it was ok and the key would be in a secure location. When I showed up to the dealer, old location, nobody was there however all the service department door were open, I looked for over 30 minutes over the entire property for my car. I even called 5 different associated number. Luckily I saw a couple employees from the Honda dealer next door who was helping me in finding out about the new location. When I had got to the new location I found my car locked, with no key in sight. I did see a finance manager locking the gates. I had asked if he could help me get my car. He said he doesn't know there the keys are and couldn't help me. He himself couldn't even lock the gates because the lock was locked and he didn't know where the key was kept. If this alone doesn't paint the picture of the communication and management of this dealership I don't know what does. I then called the next morning 2 times with no answer so I then called the main line to the service department. They shuttled me to the dealer and I was able to get my car. I was over 3 and 1/2 hours late to work because of this dealer's incompetence. I've lost money from missed work and had to make up the lost time somehow. What a complete mess and disappointing experience. If there was any communication I would had not been late and missed my jobs expectations. I didn't think It would be that hard for this dealer to meet theirs. read more

If I could give zero stars I would in fact I would give negative stars Just spent the Last week contacting "Bob Rohrman Kia" for my $1,000 Deposit they had since 10/21/2021. The order was "Cancelled" 1 week ago its a simple refund it's a credit Card...... The salesman "Michael"claims he keeps asking the mgr ( Tiffany )for my refund She keeps avoiding my call, voicemails & messages. In Fact now NEITHER will answer my phone calls.....POLITE phone calls..... NOT DESERVED but I believe you getmore bee's with honey. I Just want my $1,000 back, I have yet to light up on them & kept it very professional ! What Does a million dollar company need with my $1,000? Thank God my deposit was not cash HERE'S WHERE YOU CAN HELP OTHERS NOT GO THRU THIS ( The other dealer said He more than believes My Car came in & They sold it for more ) I want you ALL TO SHARE This information and save ANYONE TRYING TO BUY A CAR DO NOT GO TO BOB ROHRMAN KIA SCHAUMBURG Today I cancelled the deposit on my credit card will be notifying writing & contacting everyone BBB, Kia Corp. Yelp Google reviews & more DO NOT BUY AT KIA BOB ROHRMAN AVOID THEM AT ALL COSTS PLEASE SHARE THIS & SAVE SOMEONE THE SAME TROUBLES RUN AS FAST AS YOU CAN read more

Schaumburg Kia - Bob Rohrman Kia Dealership - Auto Repair Near Me - Schaumburg, Illinois

I was on Chat with Megan and phone with Allison Kia of Schaumburg on and off all day. They advise they had the car I wanted and they would have it front for me to test drive. Arrived at 6:30. No car in front. I went in and spoke with Allison and she passed me off to another guy. The fellow goes in the back to look for the car THAT SAID THEY HAD. Waited for over 10 minutes and he comes back and tells me they don't have the car it was loaned out. They did not tell me I would be buying a loaner car. Then he tells me I have a white one you can look at. I was firm on what I wanted Black Exterior/Black Interior. I even double checked before I left to head to Schaumburg. Got there no car what a joke. Who loans a new 2024 car out? I feel it was bait and switch. I am very angry and disgusted with Kia. Both of them lied and wasted my time. I will never shop Kia. They don't even deserve one star. Allison did not come back out to apologize. It's a joke. read more