Brought my Hyundai Santa Fe here for an oil change under their 50 Dollar special for synthetic. Making an appointment was easy. They did not high pressure sell me on extra services. Work was done quick and washed it. Happy I stopped. read more

EDIT: it's been almost a month and the car mats mentioned below have never arrived. This is very telling in that they promised something even after the purchase was made. AVOID THIS DEALER AT ALL COSTS. TL;DR, avoid this dealer. Corporate does not stand by product. I'm going to bullet point the rest, because there's just so much. - [ ] Bought an EV3 on Labor Day. They couldn't actually give it to me because it had not gone through a pre-sale inspection. - [ ] During negotiations, no one seemed to know that Kia was giving $1500 cash towards the purchase which was even listed on Bob Rohrman's own website. This included the general manager, Ricky Perez. - [ ] Contacted me the next day saying my vehicle would be ready by noon. - [ ] Arrived at noon, vehicle is not even close to ready. - [ ] It was 12:30 when we were finally able to see the vehicle. Upon seeing it, we realized that the vehicle had not been cleaned... rocks on the floor, protective plastic still covering everything, adhesive on the window from the MSRP sticker, sticky substance on the outside of the vehicle. The outside of the vehicle not clean, not to mention a staple sitting on top of the hood. - [ ] In addition, it was only charged to 29% giving a total of 75 miles of range, barely enough to get back home. IN OTHER WORDS, THE VEHICLE WAS NOT APPROPRIATELY INSPECTED LET ALONE ROADWORTHY (see further below). - [ ] After talking with the general manager, Ricky, he offered a free oil change. Laughable, because it's an EV. He offered to buy lunch, but we just wanted to go home. He would not take responsibility for not knowing that there was a $1500 customer cash allowance or making sure his staff knew (blamed the tech people). He also blamed all other issues on being understaffed. The person who sold the vehicle was apparently responsible for cleaning it. - [ ] Hours later, Devarj Datcher (the only bright spot of the day) took the time to show us how to use everything in the vehicle as it was placed on a level three charger so we could finally go home. We think he might have floor mats mailed to us (yet to receive) due to him. Who knew basic mats were not included with the vehicle. - [ ] Once home, I removed the multitude protective plastic coverings as nothing was removed. - [ ] More importantly, I had to deflate my tires to spec. They were more than 30% overinflated. For those that don't know, this is very dangerous if you should hit a pothole. You run the risk of a blowout. - [ ] I contacted corporate afraid that no pre-sale inspection was done. They insisted that I go back to the same dealer (an hour away). If I wanted another dealer to do this, I would have to pay them out of my own pocket! - [ ] I refuse to go back to a dealer that could not adequately inspect and prepare let alone send me on my way safely the first time. - [ ] This is my first Kia. I will never buy a Kia again. The dealer is horrendous. Corporate will not pay to make sure things are done the way they should've been done. I've documented all communication, including screenshots, showing tire pressures. read more

Came in already stressed they were only place that look at my car and the CHECK ENGINE LIGHT on, so i drove the hour to get there. Guy in the garage cant find my extended warranty. DIDNT CHECK ANYTHING. 4 days later to pick up "BAD GAS"$1500. The light back in a week. Engine BLEW UP 4 weeks later. Tow truck took in LIBERTYVILLE KIA. THEY FOUND the recall on the engine. they also found the extended warranty. I now have A BRAND NEW ENGINE FOR FREE from Kia. THEY DIDNT EVEN LOOK and charged me $1500.00 just be assholes read more

On August 11, 2026, I brought my 2023 Telluride in for service. I was having issues with the vehicle seeming to "spin" its wheels while making turns, and the parking brake/automatic stop shut-off switch was stuck in the down position. The wheel issue took three visits because Kia America kept requesting the vehicle be returned for more pictures. I brought it back once on 08/14/2026 and waited 30 mins. Not really a big deal, but....Then on Friday, August 21, Schamburg Kia picked up my vehicle for the day. It was returned detailed, and it looked very nice. Luis did a very nice job. I wish someone at Kia had replaced the missing wheel well clips that hold the front bumper and the tire well together, but they didn't. Someone removed them, and they should have been replaced to keep the plastic from bouncing around. My biggest complaint is the center console switch/button. It was working (Automatic Stop shutoff) when I purchased the vehicle (Apr2026 - Certified Used-fresh off the transport), and it "passed" the certified pre-owned inspection, but it stopped working on August 9. I did not spill anything in the car or leave the moonroof open. The mechanic stated evidence of a liquid spill. I was not shown this, but I took the word of the mechanic and service advisor, Alex. This is not covered by Kia warranty or the Extended warranty that I paid a lot for. Okay, fine; I don't know what the previous owners did with the vehicle, as this car is WELL USED/ABUSED, as most used lease vehicles are. I ordered a 4x4 controller module and took it to my mechanic. Upon removing the center console cover, the switch was actually broken. All four clips that hold the PC Chip in place for the buttons to work were broken off, allowing the controller to separate and stop functioning. No evidence of a liquid spill. When we held the two pieces together, the buttons all functioned normally. At some point, the previous owner/mechanic/dealer worked on this module and broke it, and in the four months I owned and used the buttons, it separated disengaging the pc chip. Had I been told the truth by the mechanic or Alex, I wouldn't have ordered a new control module and would have repaired this one to return it to functioning. I expect honesty from my mechanic, and this is something I think Schaumburg Kia lost sight of. I still would have been charged and paid the $199.00 diagnostic fee, but I wouldn't have had to buy a new part. I am thankful that I didn't have Schaumburg Kia replace it for $865, as I never would have known of the deceit. read more

Schaumburg Kia - 4x4 Module controller side with broken retainer clips - Auto Repair Near Me - Schaumburg, Illinois

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This place is a joke 100%. Do not trust/ rely on the sales reps or any part of this dealership. They use every tactic in the book to screw you over. I will NEVER NEVER be a customer there and anyone trying to buy a vehicle should steer clear of this place. I had drivin 4 hours to test drive a specific vehicle that I was prepared to pay cash for. I got 2 mins away and they contacted me and said the vehicle just got sold and that I could come in and find another. I explained that I did not want to. And they contacted me back saying they now had the vehicle again. What a joke. Who do they think there customers are.. they will try n set you up to fail. DO NOT TRUST. BEWARE 9-12-2026 read more

I had a very frustrating experience at Schaumburg Kia. I purchased a car, but they still haven't provided the title/registration documents. Before the sale, the sales representative Valereya and the finance manager Jena told me that the documents would be ready in 1-2 months. It has been much longer, and I still don't have them. Whenever I contact them, they give me different answers and keep delaying the process. I would not recommend this dealership to anyone. read more

THEY LIED TO ME! (I downloaded Yelp just to leave this review) Went to look at buying a new Sportage and met with the sales rep. We started negotiations and it was like he was trying to get me to sign the dotted line before I even saw the car. I had to ask to see it. Turns out they wanted to sell me the DEMO model for the full retail price! After a lot of back and forth (which felt like pulling teeth with no anesthetic) we were getting close to an agreement when he decided to pull my credit. He showed me the paper with a low credit on it and said "if you had better credit we could make this deal work". So I left & went next door to a different dealership where THEY PULLED MY CREDIT less than 24 hours later....lo and behold it was really 60 points higher! Salesmen are hard enough to deal with but DISHONEST SALESMEN give the rest of them a bad rap. BOOOOOO! I'll never buy a Kia or any other car from this dealership. Called my new car "cheap" and said "Good luck". read more

Kamarie Jones was a tremendous help! Kamarie and Mark Camacho gave stellar service. I was in and out within 30 minutes. I called in, emailed all of my documents, was approved, came in the same day, signed for my vehicle, and left a happy customer! read more

Service department gave wrong information and then never called back to discuss after several attempts

I had a great time here! Went in for a test drive of a used 2023 EV6 GT-line and Zack Rami wasted no time letting me go out and see it. Gave me a quick overview then just let me drive the car on my own! Love that I didn't have to worry about a salesman over my shoulder. I could just relax and inspect and use it how I wanted. Thirty minutes of driving and looking the car over at my own pace later and he confirmed that I wasn't interested in the car, just wanted a test drive. He gave me the carfax and let me be on my way. They didn't try to sell it to me, just understood the purpose of my visit and let me go free. No wasted time, no coddling feelings. I'm just disappointed they didn't have the color I wanted, otherwise I would have been happy to buy a car from them. If I'm ever looking for a new kia to buy, though, Zack is the first person I'll contact. read more

I drove an hour for a scheduled appointment to test drive a Jeep Cherokee with loan approval documents. I communicated with the salesperson my ETA, she said that was fine. Upon arrival, a different salesperson stated that the vehicle was sold last night and that the salesperson who was communicating with me was off. Mind you, I was receiving texts from the salesperson. I don't recommend this dealership as the salespeople are awful. read more

Dishonest? Can't prove it (of course they realize this). Went in for oil change, tire rotation, and molding part recall on my Telluride. After waiting longer than they promised, they tried to sell me new tires even though I only have 40k miles (bought vehicle brand new from them in 2023). I'm pretty sure I'll get at least another 15k in them. About 10 minutes later, they came back and told me one of tires has nail in it and can be fixed...for $63. Mind you, psi was 35 (mfg recommended) as I drove to several spots this morning. Coincidence? Possible; however, timing sure is alerting. No way in hell I'll consider them once I need all new tires. Plus, they charge for tire rotations. Tire store chains do it for free. These situations, along with cost, are why people find local mechanics once the original warranty is expired. read more

Went in to buy a 2015 kia soul with a lot of miles, but a good price and sheet saying it was fully inspected by kia techs. The test drive went fine, but never over 40 mph. That's MY bad. Purchased the car and on the way home as it warmed up and I exceeded 40, the transmission begins to bog down. Badly. Serious enough that I had to change to manumatic shifting to get home. The car was clearly, badly, defective. If it was inspected by kia techs and set out for sale, then it was a honeypot, a car set out to deliberately fail, to entice a customer into a new car with the old, "nothing we can do" attitude. The paper they showed my about the Soul being inspected suddenly meant nothing. I WAS FORCED INTO BUYING A NEW CAR FROM THEM. My options were paying thousands to replace a transmission on a car with massive miles or get into another overpriced, possibly knowingly defective, used car. DO NOT BUY FROM THIS DEALERSHIP. read more

Bought a 2018 Soul that was certified pre owned when it was 2 years old and had 20,000 miles on it. Was not given a tire repair kit with it, which is part of the car, and told I would need to buy one from them for $179. Tires were worn had to be replaced. Car leaked oil pretty much in the first year I had it. Now it has a catalytic converter issue and won't pass emissions without a $2000 repair. Car is a piece of junk imo. After 5 years I have to buy another car. I would not recommend this dealer because they would not help me with the oil issue, even though I suspect the car was traded in originally by the previous owner because something was wrong with it. read more

Set up an appointment to test drive a particular car. Got there, they could not find it. They WERE moving locations and we waited around giving them a little slack over their impending move. They kept saying hang on, we're still locating it. Just a few more minutes. As we were ready to leave, after about an hour, they finally found it. Was listed as a "new" vehicle, keep in mind. Then they said oh by the way, the car has 2000 miles on it. They had been driving it as a demo. Wow. What a monumental waste of time. If they had shared this when I set up the appointment, I never would have driven there. read more

Do not purchase KIA's extended warranty on their used cars. Highline/DOWD. Long story short, I paid $2900.00 to KIA for a 48 month extended warranty. This warranty was useless. I had to fight for everything which I lost hundreds of dollars from this useless warranty. I traded my vehicle in on 6/9/25 and they agreed to pay me a pro-rated refund which should've been $2,054.18 since I only had it for 14 months. They sent me a check for $794.56 which was far less than I should've received. I sent them a letter of 10/17/25 and they ignored it. I am in the process of filing a complaint with BBB and Attorney Generals office on this deception. COPY OF MY LETTER SENT TO THEM: October 17, 2025 Bob Rohrman Schaumburg KIA 1225 N. Plum Road Schaumburg, IL 60173 This is in regard to your check sent to me in the amount of $794.56 for my extended warranty refund. This check is unacceptable. I paid $2,900.00 for the extended warranty. For 48 months. I purchased it on 6/5/24 and I traded the car in on 6/9/25 with Chevrolet. The KIA was a lemon with many problems. I had this warranty for 14 months. One year. I paid for an extended warranty for 48 months. (4 years). When I cancelled this warranty, I was assured it would be prorated. Since I only had the warranty for 14 months you owe me $2,054.18. If I don't receive what I am owed immediately I will contact the attorney general's office, BBB, and leave my review warning to be aware of KIA's extended warranty with Highline DOWC. I already had to go through these agencies to be reimbursed for repairs that had to be done to my car during this 14-month extended warranty that they refused to pay to my mechanic. Which has now been settled. I am waiting for my check in the amount of $2,054.18 pro rated for 14 months. I will not settle for less. This is what I am owed. Regards, Patricia Soristo 847-401-1374 pattypatty1105@sbcglobal.net 1105 Nottingham Lane Hoffman Estates, IL 60169 read more

After driving 35 minutes to get to my 12 PM appointment on a Saturday to have someone evaluate my door sensors, I was told there is not a technician working today that does that type of diagnostics. There's no reason I shouldn't have been notified in the appointment should have been rescheduled. read more

Nice and clean and modern and nice staff. Everything is beautiful here and I enjoyed talking to the amazing staff who are knowledgeable and funny. The Kia cars are so modern and have 3 ports for plugging in your devices (cigarette, USB-C, USB-A. The screens are like an Infiniti pool and just big and wide. The cars and the dealership is excellent. Seems Kia kept up with the cool stuff and installed it all. read more

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Buyer beware, if you're looking at buying a car online from this place, they will 100% bait and switch you. First, their website gives you an online quote for a trade value on your existing car. In my case, it quoted me $20,500 for my truck. Next, the website shows the vehicle you're looking at includes a $13,000 rebate and 0% financing. Their payment calculator reflects both of these to be true. When you talk to a salesman, he low-balls you at $13k for trade in, even though his own website told you over $20k. When you mention this, he mumbles about how that's just an online tool and isn't guaranteed. KBB says your car is worth $21k trade in, but the highest you can get them to go is $15k. When you talk financing, he says they only offer the $13k rebate *or* the 0% financing. You can't have both. Their website makes no mention of this and the online payment tool includes both, but they don't actually honor that. When you point this out, the salesman acknowledges that this isn't mentioned on the site and many people have complained about this before and that their "website team" is working on it. What was going to be (according to their own online tool) a $790 car payment will actually be over $1100. In the end, they completely waste your time with a full bait & switch and you end up frustrated with no new vehicle to show for it. I really wanted that Kia too, but I am not going to be taken advantage of my crooks like this. read more

Dishonest, rude and condescending. Received a flyer with a contest. According to the flyer if I had matching pictures of chips I won 5000.00. I called the dealership and had to give the pin number on the mailer which I asked specifically if I won the 5000.00 and didn't need to buy a vehicle. The person said Yes that was true and when could I come pick up the cash. I went that day after work. Fought traffic for 40 minutes. The salesperson informs me that the pin didn't match the 5000.00 winner and gave me two scratchoff lottery tickets! I voiced my disappointment and on the way out, a very rude salesperson started mocking us.​ read more

they lied to us about the service agreement on my second lease car. Don't trust them.

Great experience at this location. Starting from the sales department, finance department and management level everyone was super friendly and very helpful. Big shoutout to Val, she was a huge help and extremely helpful even on a busy day where she had more then 3 customers. read more

I came in last week looking to trade in a lease I started at another Kia dealership recently. But my life situation abruptly changed and I talked to Tiffany at this dealership and she was WONDERFUL! She went over my current lease deal and gave me options for trading it in, we looked at inventory together and she was very honest with me about downsides for getting rid of my current Kia. I felt 1000% better after talking to Tiffany and Eli (a salesman) And they were very knowledgeable and explained to me that I actually am in a very good situation with the car I have now. But I would definitely go there in the future for any new lease, purchase, or purchase of a used car. Tiffany not only gave me excellent car advice, but she also said some very encouraging things to me about my current life situation. Above and beyond my expectations. read more

We called in advance and talked to an internet sales person who viewed the same photoshopped images we saw online and confirmed there was No Rust on the Ford F150 we planned to see. We arrived after driving a full hour to see the one used truck. We arrived to find the salesman jump starting the truck which had rust through holes on both sides of the truck and all lower edges were rusted. The salesman told us he doesn't talk to the internet person so no harm no foul. Except there's deception on the part of the dealership because we drove an hour to walk away from a rust bucket !!! Let's go back to honesty and transparency. read more

Avoid Bob Rohrman Schaumburg KIA. We bought a 2021 Seltos with sensors, only to find out years later they had secretly installed aftermarket ones without telling us. During engine recall service, they removed the sensors and returned the car incomplete, even demanding $200 to reinstall. Sales Manager Tiffany Tremmel refused accountability, saying it wasn't her problem since the mistake was two years old. Fraudulent Sales , Unsafe Service and Zero Professional Ethics! read more

Dealership is a joke! I have a 2020 Sorento bought from from Rohrman Kia. Sorento only has 38,000 miles on it and i already had to get the engine replaced. Just brought it in for oil change just to find out a coolant tube is broken and need to be replaced. $700 I would have to pay for repairs. Not even 2 months into the engine replacement. Dealership will not take ownership or will not cover repairs. They had worked on the car moving all components and all of sudden I have a coolant leak. ODD! I think dealer/service department trying to make up money they lost in my engine replacement covered by Kia. Car was left at dealership after waiting around for about 3 hours. I come back to pick up the car now about 6:30pm to find out my oil change was never completed. Now they are scrambling to find a tech to get this done just to find out that my car can even shift into drive. Hmm. So now i just wasted my morning and evening and my car is still not ready. Frustrating is an understatement. I have emailed Phil the " service manager" with no response. Also contacted Kia corporate as well. Kia doesn't care about the consumers. read more

Fire the entire staff they're incredible rude and incompetent, I saw one with a gun then when I wanted my car fixed that was used as a subtle threat. Do not go here to purchase a vehicle they will threaten you read more

Schaumburg Kia - Tried saying this car had no prior damage - Auto Repair Near Me - Schaumburg, Illinois

I bought a new Sportage yesterday. upon walking into the store, I was greeted immediatel. The store was bus, clean and had a good energy to it. Ultimately I ended up working with Rocco, Aldo, the sales manager Joe and finance guy Anthony (I have a hard time making decisions) The guys were patient, let me take my time, were knowledgeable about features and listened when I talked about what I was looking for. I never thought I'd buy a Kia but overall it was the best car for the money. I walked out and felt like I got a fair deal. read more

Schaumburg Kia - Auto Repair Near Me - Schaumburg, Illinois

If I could no stars I would. This place is a joke for services. Very disappointing and incompetent technicians. I dropped my car off on my way to work because of an engine light issue. It was scanned and cleared supposedly the same day. Not even a week later the light is back on again. This time they needed to order a part. Talk about no communication as to when the part was arriving. I had to constantly call for updates myself. When the part finally arrived, I thought that was the end of it. Low and behold I had to come back again for engine light. This time it was a different issue. Long story short I kept getting the run around. I have had to come back like 7 times and still no resolution. I took my car and let me tell you I will not be back to this location. They are incompetent, dishonest and tries to void your warranty for an issue that they most likely made up. read more

Absolute worst service department of all time. Rude service advisers who don't care at all. Had to go 6 times on the same issue only to be told they didn't figure it out the first time and tried to grab more money. Will never return and will file a formal complaint. Please do yourself a favour and go elsewhere. read more

These people are scammers! Their fraud is very bold too. First they sent some type of scratch ticket that you play and then voila you win 5k. I was kinda suspicious about winning so I called them to ask if I really and they said "yes" and invited me to come and claim my prize! So I made an appointment coz theres only 10 days to claim, even left my job early. I was told by a friend to confirm if I won an actual cash or some type of promo discount to but a car so I called again. The liar on the phone confidently replied that I won "cash" . When I got to the appointment there were many people seemed to have won too. They started the process by verifying my winning ticket, even tried to see if the ticket number is legit, got my name and all my information. Then started asking me question if I wanted to buy a car, what kinda car, how long, how much and blah blah. Asked me if Im interested in buying a care so finally sensing that this is nothing but a chance for a sales pitch I asked... Did I really win a cash price or is this price some type of discount to buy a car. And this time while face to face the truth came out that the 5k will go into the car that I HAVE to buy! Totally wasted my time. A dealership that can boldly run a scam like this openly should not be trusted for purchasing a car from. Their desperation only proves kia is not selling anything lately because its such poor quality and then now their not selling anything because of being a big scammer. read more

The pros: They were very helpful in learning how to use the features on the car once we purchased it and helped set up Kia Connect The cons: They tried very hard to not give us the price they advertised online The contacted us more often than requests to donate to political campaigns - I didn't think that was possible They lied to us about the extended warranty - telling us we had to buy it when we purchased the car or it would be much more expensive and cover less. (We called Kia USA and they told us that we could buy the extended warranty at any time before the factory warrant expires) Overall, not a great experience but at least they don't ring a bell at the dealership every time they make a sale. Would I recommend them? Jennings Volkswagen in Glenview is the gold standard, nothing comes close to them. Unfortunately, they don't sell hybrids. So if you want a Kia, this seems to be the best option. read more

Fil is unfit to be running a location. His professionalism or lack there of says enough about this place and how it is ran. Kia scammed us and will not own up to their mistake by not informing us of an oil leak after we asked to speak to someone on the diagnostics and they couldn't even explain what was wrong. Instead they tried to slap us with a 6k bill by saying they were guessing what would solve it and that we should try "all of these things" and see if it fixes is. They broke my gas cap as well by prying it open. All they did was send an email with an invoice (never explained what was wrong) and now I am pursuing legal action as our car needs a new engine (1 month later) and all they had was pre packaged answers. I would be embarrassed if I were the district manager of this place. I would like a call from the district manager. The lack of class and immature leadership is disappointing especially when Fil Principato talked down to my wife. I'll be pursuing corporate as well. I do not recommend this place and will never buy another kia again. 100k miles and the engine goes out? There are so many reviews of legal action being taken and recalls yet they fight tooth and nail to save a buck rather than doing the right thing. If I don't get a call from the dm I'll continue to climb. read more

We received a flyer in the mail with a lottery type ticket attached, and it indicated we won $5,000. Seemed very unlikely, so my husband called the number and had the code validated. The dealership said he did in fact win, needed to come in by 5pm today to claim the prize, and to ask for Erica upon arrival. Unsurprisingly, when he arrived, Erica was nowhere to be found. He was told the flyer wasn't valid and he could have two scratch off tickets instead. He explained the situation and that he had already confirmed with the dealership, but was not given any information on why he had not won the money. This is not only dishonest, but feels downright predatory behavior, especially given the financial state many find themselves in. He wasted time, gas, and energy to get there, only to have been lied to by Kia. We will never shop at any of the Bob Rohrman dealerships ever again, and will be sure to warn others of their deceitful actions. read more

We came in looking for information on an electric vehicle. We set our sights on one particular vehicle and the dealership did a phenomenal job working with us to get the vehicle we wanted at an extremely affordable price. I want to personally thank Bill and Alberto who took their time to explain everything to us and work on the best possible deal they can. Our experience was excellent, the service was excellent, and we hope to continue doing more business with them. read more

This dealership does not serve military veterans and members. False promises. I made an appointment to test drive, showed up to try the vehicle and the salesman claimed the vehicle is a demo vehicle, that a manager was driving it around and didn't even offer me another time to visit. Disrespectful, judgmental and inexperienced salesman who said to me why should I let you drive my car. He lost any prospect of a sale from a serious buyer. Save yourself your time and money and go elsewhere. Zero stars. read more

I had the most horrible experience at here today. I called for a test drive and was told all was set. When I arrived, what a different story. I was unfortunately greeted by PATTY. She wouldn't let me test drive the car I already called about. PATTY said she would only take the car out if I was buying a car asap. Then she said she needed to pull my credit (what? racial profiling much?). I asked if they had any others as YOUR website indicated...she said no. Wrong! You got shipment yesterday! Patty was unprofessional. She 1) didn't care for my business as a potential new customer & 2) didn't know anything. We are getting a new car asap but NOT. WITH. YOUR. DEALERSHIP. Maybe a lesson for Patty in customer service. read more

They wouldn't accept a free oil change from a different (Antioch Kia - best dealership ever) dealership. This place offered a free shuttle that NEVER APPEARED. TOLD ME 1 hour and now it's 1.5 and still waiting even though they told me my car was ready and there was a free shuttle. (I work 1 mile away) Tried to upcharge me $400 for "service that if I didn't get would void the warranty on my tires." Horrible horrible horrible. I'll drive to Antioch where I bought the car and the service department is honest and nice. read more

I had a great experience at Schaumburg Kia. It was a relaxed atmosphere. They worked with me to get what I wanted and was very pleased with my Kia purchase. Thank you Martin for all your work to make it happen. I would definitely buy from here again. read more

ZERO STARS. I have had an AWFUL experience at Schaumburg. Truly disgusting. To start, on Friday I brought my car in for the fuel consumption test-that was near impossible to get. I was told by Kia Corporate (by 2 people) that my car qualified for the fuel consumption test. I went to the facility for a scheduled fuel consumption test and they said that my car doesn't qualify. They ended up working out something with Kia so my car qualified. I was appreciative. My partner and I went to the store for 45 minutes and when we came back we were told "Do you want the good or bad news". We were then told by the front desk people that they broke my brake line....during a routine oil exchange. They said I would owe around 1300 for this. They didnt offer for a temporary car or anything. Fast forward to today, and my partner and I got yelled at by Ricky Perez, the GM. I sent him emails and called multiple times today and he did not answer. So, we ended up going to Schaumburg Kia. We (two women) were told to come into the room with Ricky Perez (GM), Fil Principato (service manager), and Andre (mechanic). We didnt get any sort of "I am sorry that this has all happened". Instead, we get a hostile Ricky Perez and Fil Principato. They didnt listen to my partner or I. They said it was our fault. They continued to speak over us and never let us share our frustrations. I am a nurse and my partner is a firefigher-so we never really try to make a scene because we understand how rude people can make the situation harder. But when I am being talked over and disrespected I am not going to just sit there. Ricky said "you guys aren't cooperating so I'm not going to help you". And I just dont think that is right. It was a joke. He undermined us because we are women. He had no respect. I have NEVER gone to such extremes to express my anger-but this situation has left me frustrated. I was supposed to be enjoying a cubs game to celebrate nurses week but I couldn't even go. If you do anything-you should really fire Ricky Perez. They just kept throwing it in my face that my car is corroded-so is everyone else's. It happened on your guys watch and I trusted you guys to make sure my car was safe and the next thing I know this happens. Oh, then Ricky said "well you could get a new car". I will never be returning here again. Your guys establishment is a joke-especially to be undermining women and first responders. So if you are either of the 2-I recommend you steer clear. You should probably get rid of your GM-Schaumburg Kia. He needs to learn how to act and treat people with respect. On a good note, Andre the mechanic was helpful and did explain everything. And Alex was awesome too. They tried saying it was all his fault( Fil and Ricky)-but he is the ONLY one there who went above and beyond. He kept me in the loop and really tried to make sure I was taken care of. read more