My experience with Wickstrom, particularly with Tony H. and Terrence, is the only time I have ever left a dealership feeling like I wasn't being pressured or pushed to be upsold on things. Tony is incredibly knowledgeable and clearly has been doing this a long time. Tony went over all my options, explained the benefits of anything that was additional costs but did not push me to go for anything just because. He was able to find the exact Trailblazer I wanted, with the upgrades *I* chose myself based on his expertise. This was my first time buying a new car, and I could not have had a better experience! Terrence showed me all the ins and outs of the tech in the car, and helped me get all my apps and apple car play set and ready to use once I drove off the lot. Everyone in the dealership was personable, professional and all around great. I can't say enough good things about my experience here. I will definitely be recommending Wickstrom and their team to anyone who is looking. Even today, I gave my praises to a coworker who was looking for a car! read more

Returned to buy my second vehicle from Terrance at this location. Very informative, straightforward type of guy, something that's hard to find in the world now a days. Thanks for the help sir and getting everything done. read more

Dick Wickstrom Chevrolet - Sons first new Car - Auto Repair Near Me - Roselle, Illinois

I came in for a test drive on a BMW 328d and the salesman who helped me was amazing. Very professional, polite, easy to talk to, however, I had an issue with the sales manager Tony Hayes. He is very unprofessional. He approached me in a defensive manner asking when would I mention to the salesmen that I had a dealership and then he shifted his tone once I rattled off numbers to him and showed that I know market average and he overpaid for the car. He raised his voice at one point because I said the car was too expensive according to MMR and market average and he started arguing in front of other customers. For him to have the need to challenge me about my dealership when all he had to do was chill for what would have been a chill conversation was not needed. Another sales manager called me the next day to apologize for the way Tony treated me however it was too late to care. They even called me multiple times after the fact and I said I'd call them when I'm ready but they still called, very pushy. Salesman strong and good but management very unprofessional - Tony especially. I took my business elsewhere and suggest this is a place you put in the back of your mind. read more

Went in early to look at couple cars. Salesman had a meeting could not get any Sales team member to help me. The girls behind the desk told me you have to wait until the meeting is over. Wtf. So much for customers come first. Beware this place doesn't care about customers that walk in. A Meeting means more than making a sale. Wow read more

My car was in need of a new battery. Although it had started in the past with help from a battery maintainer, when my appointment time came, my car was absolutely dead. Since I therefore couldn't make it to my appointment, Wickstrom sent an employee to my house to jump the car. It saved me an expensive towing fee. Once at the dealership, the staff was friendly and helpful. The car was fixed within the allotted time. And, the price was less than they had quoted me. Please bring your vehicle to Wickstrom for some old fashioned service. Thanks Wickstrom! I'll be back. Amy read more

We have used Wickstrom Chevrolet for our last two leases. The selection was rather low, but COVID did a number on all businesses. They were extremely helpful in finding the right vehicle per our specifications and at the price we negotiated as being fair and reasonable. The other big advantage is the service department and team. Never a problem. Hey, they also have free WiFi, coffee and sodas while you wait. read more

Stopped in to purchase a car today. I met with John and Sean both of them were extremely helpful and great at what they do. Was able to find the right car for our family and trade in our old car they did everything they could to help us along the way and make the entire process easy and quick. Highly recommend them both and they have a new customer for life. read more

I can't even put into words how helpful Sean and Tony were to get us financed into a certified 2018 Equinox. Our credit was not the greatest and we had some road blocks but they knew which banks to go through so we didn't have to run our credit a million times. They let us do an extended test drive and even came to the rescue when I locked the keys in the car. We were really starting to get discouraged, Tony spent the entire morning personally talking with banks to get the deal done! They were so respectful and totally understanding of our situation. We went to many other dealerships who treated us like garbage when we explained our credit wasn't perfect. Tony and Sean treated us like family. If you're looking for a Chevy go check out Wickstrom and ask for Sean!! HIGHLY HIGHLY RECOMMEND. read more

Dick Wickstrom Chevrolet - Auto Repair Near Me - Roselle, Illinois

This review is waaaaay overdue. Back in the summer of '14 (twenty-fourteen, that is), I bought a new car here. My first, brand-new car. What. A. Scary. Thing. To. Buy. It was unplanned, because my dear old car had broken down a few days prior. The cost of fixing the car wasn't worth keeping it, and I was stuck with limited options. Due to some of the upcoming changes in my life, we decided a new car would be the best thing for me to do. Fortunately, my experience here was so pleasant that it wasn't a scary thing to do at all. I am sooo glad we decided to purchase my car from this dealership. We walked in knowing exactly what car we wanted. The model I wanted, along with the specific color I wished for, were not at this dealership the day we walked in. We did get to test drive several other models of the same car, though. However, instead of trying to push us one of the cars on the lot, they looked around to find the exact car I wanted at another lot and brought it in a few days later for me. Regarding finances, we were presented with several payment options/car prices and were able to pick one that best suit us. They continued to check with us during the bank-calling process, which I appreciated. They didn't just try to reel us in with the monthly payment; the total cost of the car was discussed as well. I'm thankful they were patient and as honest as they could be about everything. Best dealership I've ever worked with. I really wish that we had this same experience at the other two places we purchased a car from (earlier, and later on). I also learned a lot about how customers should be treated from this place. Thank you again, Dick Wickstrom Chevrolet. read more

After using Wickstroms for ALL our auto repairs and purchasing all our tires here,a 179.00 quote turned into a 1900.00 nightmare. I called and said I hope you didn't juice this bill up because the service department is keeping the dealership open, and there was dead silence on the other end. Fast forward, I bring my car in for a tire rotation and to check loud tire. Well it's bearings and guess what? Quote is for 1900.00 magic number. They told my husband parts alone are a 1000.00. We decided to get other quotes as we felt they might be ripping us off, and got my car fixed at Jim's reliable auto for 600.00! Parts were 83.00 dollars! Beware ! They are ripping people off! read more

I purchased a certified pre owned Chevy Malibu here in February 2019. In April I found out my radio needed an update so I made an appointment. When scheduling the appointment we discussed the issue and the time it would take (about 1 hour). I explained that I would wait for it as I need to go to work after "no problem" was the responce. When I arrived I again asked how long explaining I did have limited time. And again 1 hour was the estimate. After 90 minutes the service guy came and said they just got around to looking at my car and it would be another hour and a half. I told him I could not wait I should have been done 30 minutes ago. After 15 more minutes he came out and handed me the keys and pointed to my car. I went out to the car only to realize it was not my car. It was a different Malibu in the same color. It then took 15 more minutes for them to find my car keys. Needless to say this was a bad experience. In June I finally got my radio fixed. Then in September I received a letter from gm describing an issue with the third tail light leaking. I had been noticing water in my trunk so I called. They identified that the tail light does cause water in the trunk and we set an appointment for three weeks later. On October 15th I arrived for my appointment and was told it would take 1 hour and a half. I said I would walk over to a local restaurant and get breakfast. I was then told I would get a call if I wasn't back when it was done. I arrived back in 1 hour and a half, and proceeded to wait another hour. A total of 2 hours and 30 minutes. At which time I was told that they did not have the parts in stock. I explained that I set the appointment 3 weeks earlier and the parts should have been ordered. The service tec blamed it on the GM strike. I then asked " If you did not have the parts why did you not call me to reschedule or tell me when I arrived for my appointment " To which he had no reply. I then asked why it took so long to tell me. His reply was they needed to find the problem. GM sent me a letter we knew what the issue was the letter included a detailed description of how it would be fixed. I was then told that he would call me when the parts came in with no idea as to when that would be. It is getting cold so that water in my trunk is going to become ice and cause more damage but I am sure that Dick Wickstrom is planning on paying for that. Long story short if you cant tell the truth about the small things, how can we trust you with the big things. I would not recommend this facility to anyone. In the future I will do buisness with another dealership. read more

Wow! I'm the first to review. Well, great job for them at being such **wonderful** people so I can be the first to give one star and tell you to stay away! Cliffs notes version - They sold us a car they knew didn't work...Then tried to make up for it...Then gave us the run around for 4 days....Then gave us false information...Then tried to keep our check saying we had the car for "an hour and bought it 'as is' so..." they couldn't give us our check back...then gave us our check back. I tried writing out the whole ordeal but it was over 5200 characters long. Sooooo, I'll say this. Mike, the sales guy, was nice enough and seemed to be put in the middle of a whole chaotic situation. Jim, the service manager, seemed nice enough until he knowingly sold my husband a van with a bad transmission. And if you're the service manager, and you don't know there's a bad trans in something, you shouldn't be the manager of service. They only test drive their cars on routes with speed limits of 40 MPH or less. Jared, the president, is a young un who got handed the business by his dad, grandpa, and so on and really has no clue how to run a business that cares about their customers. This place is so unorganized, has no communication skills, and seems to try to pull a fast one on its customers...well, it seemed that way to us. In the end, we got our check back and they got their van back. But the ordeal to get to the end was absolutely ridiculous and completely unnecessary. read more

After recently dealing with some really bad, lying salesman, I was thinking if I ever had a good car buying experience. I can say that my best experience was at Dick Wickstrom Chevrolet six years ago. They were very low pressure. The owner himself came and spoke with me and we realized we went to the same high school. He was there at 7pm in a Tuesday night grinding along with the salesmen, even though he had a young family. He let me try out the car for a day to see if I liked it. I've never been so welcomed in a car dealership the way that I was here. read more

After a terrible, horrible, no good, very bad experience with Hawk Chevrolet in Bridgeview I found my way to Dick Wickstrom Chevrolet in Roselle. Talk about an upgrade! For starters, the online price was the real price! No games. No gimmicks. The trade-in value was fair too. I know, what is going on here? The salesperson, Brad Dixon, was absolutely wonderful. He treated me like a friend, not like a sales opportunity. I highly recommend Brad. The sales process was simple. The Finance Manager, Isabel Gonzalez, was a joy too. No pressure on the extended warranty. She simply asked if I would be interested to hear about it. Then, I signed papers for five minutes, and I was done. No joke. I could not be happier with my purchase, a certified Chevy Traverse, or the dealership. I highly recommend the dealership and the staff. Thank you for making this process fun and easy! read more

I have been bringing my car to this Chevrolet location for about 2 years now. The most recent time I brought my car in for an oil change, I received my car back with a massive scratch damaging the hood of my car. After walking inside and letting them know about this, the nice man behind the counter grabbed the service manager for me. The service manager walked out to look at it, and immediately denied they caused the damage. Now, I completely understand that they may have customers who come in and complain about things, so I gave him the benefit of the doubt. I told him I was not trying to cause any issues, I just noticed the damage and was asking for it to be fixed. He then proceeded to tell me "this can go one of two ways, and if you want to be rude about it, it will not go the right way". After that, I was completely thrown off and just nicely asked that they fix the hood of my car even though their service manager was being extremely rude to me and slightly raising his voice. Here I bring my car in, it comes back with a huge scratch on the hood and he is the one being rude to me. All I wanted was for them to fix the damage they created. He then proceeded to ask me if I was going to blame every scratch and dent my car had on them. I told him no since they did not cause the other few scratches on my car and that I just wanted the massive damage on my hood repaired since I did not drop off my car in that condition. I told him I am positive that was not there when I dropped my car off. I mean, it's a huge scratch on my hood. It's absolutely noticeable. He then picked out a tiny tiny dent on my car and asked me if I knew if that was there. I told him no, why does that matter? He then asked me if I was going to blame that on them too since I did not know it was there. I told him no, that would be silly. He told me they will try to buff it out, but that he still says it was not their fault. He then set me up for a Tuesday appointment after continuously trying to argue with me and saying I was wrong and didn't know what I was talking about. Before agreeing to the appointment on Tuesday, I made sure I had someone to drop off and pick up my car with me on that Tuesday first, since I was extremely uncomfortable going back there alone after my interaction with their service manager. That's how uneasy this situation was. After I left, he then called me and told me that "No matter what we do to your car you will not be happy because you want me to bring your car back to showroom condition and I won't do that so just go file a police report and handle it with them". He then told me he was cancelling my appointment and I was not allowed to bring my car in to get the damage they caused fixed. I let him know I did not expect my car to be in showroom condition, but that I would like the hood of my car fixed. I really wasn't trying to cause trouble, I just wanted them to fix what they did. After all of this happened, I wanted to call the manager of this Chevrolet location to make him aware of what happened. He apologized to me, however he told me that I must have just caught the service manager on a bad day and that he "typically" is not like that. After that, he told me I still cannot bring my car in to get fixed and that I should just understand that everyone has bad days. He made excuses for the service manager and how he treated me instead of offering to fix the damage they caused on my car. I understand that people have bad days, but if you caused the issue, you shouldn't be the rude one. It's not like I wanted to have to walk back in and say hey, there's a really big scratch on my hood that wasn't there before. I just went in for an oil change and unfortunately this happened. All I wanted was for them to fix the damage they created. Sadly, after this instance, I will not be returning back to this dealership. read more

Dick Wickstrom Chevrolet - Auto Repair Near Me - Roselle, Illinois

Jared Wickstrom greeted me the first time I went to talk about pricing. Though it was a busy Saturday and he was multitasking, I was given attention and quotes I requested. Then I got some polite follow up calls from him. That was not the case with another Chevy dealer I visited. Because of the professionalism, I returned to sign a lease on a Volt. Danielle was also very professional. Her relaxed way of closing the deal was artful. I appreciate the calm manner I was treated compared to sharks in some dealerships that pressure incessantly. Thank you for the car and advice. I'll be back for oil changes. Jimmy read more

I had been looking for a car for a while and I was getting so tired of the super smarmy sales reps. But at Wickstrom I had a totally different experience. Everyone that I interacted with was fantastic and really friendly. I ended up purchasing my car from Wickstrom. After my purchase Drew was making follow up calls to me to see if I liked it and if everything was okay with the car. I have since been back for an oil change and the process was so easy and I was in and out of there in under an hour. I would highly recommend this dealership! read more

After having bad experience after bad experience, my dealing with Wickstrom was a breeze. I began my interaction with JT which included several emails back and forth, all of which were replied to very quickly by JT. Being honest and upfront with JT before even stepping foot in the door, made negotiations effortless. We agreed on a price of a vehicle and my trade in well in advance. When I decided to come in, I was passed off to Mario. This guy was a character, in a good way. Mario made my car buying experience pretty painless. He's not your typical salesman, and we had some pretty humorous banter back and forth, which made me feel pretty comfortable. I felt zero pressure and Mario knew my decision was between a truck here at Wickstorm and another at a Ford dealer. It helped that I was an educated buyer and knew what I wanted in advance, but I would recommend JT, Mario and Wickstrom Chevrolet to anyone in the market for a new or used vehicle. The only negative thing I have to say about my experience was the fact that it took almost 3 hours after we agreed on a deal to finally drive away with my new truck. About 20 minutes of this was after the paperwork was signed and I was sitting in my truck as Mario wanted to make sure there were zero problems activating my On-Star and transferring over my XM radio subscription. They don't deserve to lose a star on my rating over it, but I think it's worth a mention. It's been a few years since I've bought a vehicle, so perhaps this is the norm now? read more

I have all good things about Dick Wickstrom Chevrolet. From the moment we test drove our vehicles, Jared and his team have given us the white glove treatment. We have been customers for the last 10 years. Our family currently has a volt and a malibu, and they serve us well. We commute to Chicago daily, and practically live in our cars. Routine maintenance appointments have gone extremely well. Each one of service department managers, and technicians are extremely talented, accommodating and timely. They are highly trained and know their vehicles. read more

I bought a truck here years ago, and now that my work is nearby - we take our company trucks there for service. They are really friendly and helpful and have fair prices on service. the buying experience was also painless there. the waiting area is comfortable and nice, and not off in some hole in the corner - but out in the open. there's a soda fountain there, help yourself, it's free! there's also popcorn and bottled water i think. if you have a while to wait, there's a little diner next door that's decent. read more

I was in the market for an SUV so I asked to test drive the Equinox. My boss has one and she is absolutely in love with it so I figured I'll give it a shot, even though I'm not really a Chevy person. I go in to try it out and the salesman seemed very nice and took me for the test drive. On the test drive, I knew the car was not going to be for me; I am too short, I didn't like the pedal, and I am used to a very fast car and the get-up was not quite what I wanted. But mostly, I am just too little for the car. So I told the salesman that while I really appreciated his time and the car had cool features, it's just not the right vehicle for me because I just could not drive it. He then tried to sell me on "well, if it wasn't for the pedal, the height, and get-up, what is stopping you from buying the car?" Well, maybe the fact that I cannot physically drive it. I kept politely reassuring that I was no longer interested, but thanked him anyway, but it's just not the car for me. He and another salesman then kept trying to sell me on the same car over and over and over and asking my why I cannot walk away with the car today and all SUV's are like this and that I should be walking away with a vehicle right now and it was foolish of me to not buy a car this second. Granted, I am well aware you make sales for a living and, ok, you have to be hardball sometimes to make a sale, I get that, but this was inappropriate. Especially when I'm giving you valid reasons why the vehicle just was not for me and I was still being cross examined. It wasn't an, "Oh, I'll think about it." Like, it was a solid no. lol Then the salesman forgot to give my my license back, to which I had to go back to get it. Then, as a follow up, he called me like every single day for like 4 days, while I am at work so I cannot pick up the phone. Then I get a text message asking if I am still interested. As though I magically grew 12 inches a week's time...Then he still proceeded to email me. While I understand sales is your job and your job is to sell cars and make sales, I just felt like my concerns were not regarded and it was all "sell, sell, sell". While I know every dealership wants to make sales, a new car is a big investment and I cannot afford to buy a car just to buy one. I need it to be practical for me and I just don't think this dealership really cared. I've been to other dealerships that were respectful of my opinions and just left it at that. I just felt they were unnecessarily pushy. read more

Recently bought a Chevy Express. Sean Kersey was great, the buying process was super easy and the vehicle was priced competitively. It was worth the drive, and I would buy from them again! read more

We recently purchased a 2019 Silverado from Wickstrom Chevy and our experience purchasing this vehicle was excellent. Our salesperson, Drew Chuipek, was outstanding and he is the reason we will return to Wickstrom for vehicles in the future. He is a real asset to the dealership! Steve & Diane Perkins read more

Don't buy a used car here was totally lied to had to have transmission rebuilt and was told it was sold and traded in there with all the records with no problems . I understand buying a used car has its issues but now after replacing the battery the brake lights won't turn off. Will never return read more

Waited 2 hours for a simple oil change!! Week later looked under my hood and find out they didn't put the cap back on the engine have pictures to prove! Oil was shooting out and i bought the car here paying a high car note and they do this!! Unbelievable read more

This is our third vehicle that we have purchased from Wickstrom Chevy. We wouldn't think of going anywhere else to purchase our vehicles. Jared and his team always go above and beyond and provide the best customer experience hands down. We worked with Sean and Latif for this purchase and they went above and beyond to help secure the vehicle that we were specifically looking for. I'd highly recommend Wickstrom Chevy for your next Chevy purchase. read more

Sean is always there when I need assistance with anything. He made my purchase of the car and any service questions or issues painless. Thank you Sean ! read more

About a decade and a half ago, my dad bought a 2004 Chevrolet Avalanche from this dealership, and ever since then whenever there was a problem with it, we would take it there and get the problem fixed. However, last time when we dropped the truck off for some brake problems, they informed us that they found a problem with the fuel line after they took the truck for a test drive. Which in one way or another has to be utter BS, when I walked over to the truck to take home, I smelt gas, I find it hard to believe they never noticed the smell at all, and when I had the truck towed I never smelt any gas. So the only explanation is that they broke it while replacing the brake line and they aren't man enough to admit they fucked up and instead want us to pay them another 2000 bucks to fox their mess! read more

Can't say enough good things about our sales experience with Terrence! From start to finish was honest, friendly, and extremely helpful. As someone who is generally leery of the car buying experience, Terrence put us at ease right from the start, he answered any questions we had and helped us get into a vehicle we loved without feeling pressured. Overall was quick and painless car buying experience. If you are in the market and read this definitely go see Terrence! read more

Dick Wickstrom Chevrolet is not even at the bottom of best dealers or service centers. They should be shut down removed from being certified service center. They lied to me about a known piston problem on gm cars. They said it's uncommon and not really ever had issues with the pistons but after doing research for only 5 min found out that it is a widespread problem with 2016.6 - 2017 Chevy cruze as well as Malibu. Well asked please fix it right or i won't take it back. They said we cant work on the car refused to do the warranty work car. Denied ever knowing about a defected piston problem yet when i called them I said found out it was a manufactures defect she said no it's a engineer problem. Gee is that not the same thing? Sorry but i choose to stay far away from this place I feel they are very unprofessional people. read more

Long story short. They put the wrong oil filter on my vehicle the day before my vacation. Oil leaked out onto the Kennedy Expressway. The towing company they use didn't want to deal with traffic. I walk-train-cab'd home. They got it to me next day after lunch. Vacation travel plans delayed about 1/2 day. Emailed Service Mgr, no response. I'd stay away from their service dept. By the way, the oil change that they did wrong took 1.5 hours and some grease ball got my interior dirty. I also asked them to look at a leak I had in one of the tires, couldn't find it. By some miracle I guess, they were able to find it the next day. Guessing the initial person had no clue??? read more

I had my first experience with Wickstrom Chevrolet last week. I wanted a used Equinox with AWD, and my son found one online at Wickstroms. I called and talked to a salesman named Drew. He was extremely helpful and answered all my questions promptly and efficiently. When my son and I went to look at the Equinox, Drew knew he wouldn't be there, and arranged for Chris to help me. He was great, put me at ease right away. Everyone was friendly. I bought it that evening, it was a very nice experience! I would highly recommend Wickstrom Chevy. read more

Can't speak for sales, but service is terrible and I won't be coming back. The service manager Jim has a condescending and annoying attitude who seemed to be inconvenienced by my arrival (I had an appointment). See the review by Anna P a little below mine... she is referring to the same service manager I dealt with. read more

a long due 5 star review. I started taking my car there for service 5 years ago as it's close to my work. Every service I quoted in and out of the city, they always have the best price. I will keep driving Chevy just because this Chevy dealership has the best service I can trust read more

Dick Wickstrom Chevrolet exceeded my expectations. Buying my car was easy and got a good deal. My salesman Sean was very helpful and this review is more for him and the outstanding job he did. read more

Our family has purchased a couple new and used cars at Wickstrom. The sales department AND the service department are knowledgeable and friendly. They try to meet your needs and strive to have you leaving satisfied and happy. We have grown to making a point to buying Chevy's from this dealer only. They spoiled us, I love it! read more

I want to thank you for teaching my son a valuable lesson about car dealers,I warned him to stay away from dealer service departments if his car was out of warranty. Check engine light was on and a purge valve was replaced at a part cost of $193.00 when the same part could be purchased for $30.00. I dont mind you making a profit but do you really have to mark up a part almost 6 times. Look on the bright side we will never purchase another car from your dealership nor bring a vehicle to your service department. read more

After a less than stellar experience at another dealership, Wickstrom Chevrolet was a breath of fresh air. I didn't feel pressured and I felt like Drew actually wanted to help me, not just after his commission like at the other dealership. There was some miscommunication but they did their best to solve that to make everyone happy. I'm definitely happy with my purchase. The only negative I felt was during financing when we mentioned an ad saying 90 days until your first payment the response that "I can't stop you from checking [the newspaper ad]" was rather unprofessional. Otherwise so far, so good! read more

Had an absolute horrible service experience. The oil light came on in my truck a few weeks after having the oil changed at Wickstrom so i brought it back to them. They replaced the oil pressure switch but told be it was still having issues, it was running really rough and engine was soo gummed up it would be best to put in a new engine for nearly $8K! I had the truck picked up and taken to another GM dealer in the area only to find out that there was a vacuum line left disconnected and the screen in front of the oil switch that was just replaced was damaged by a tool of some sort. They replaced the $6 screen and plugged the vacuum line at no charge and no problems for the past two months. Did my own oil change over the past weekend and oil looked perfectly fine. Some very shady practices on this one trying to sell an $8K engine replacement for a truck under 100,000 miles for a $6 problem. read more

Just purchased a 2014 Volt, and must say - the best car buying process I have ever experienced . Mario Medina was helpful, fun and courteous ... And, I absolutely LOVE the VOLT . Take it from a guy who pledged never to buy a GM product . read more