I had to edit this review from 5 stars to 2 stars because of a few reasons. But in summary, every time I have gone to Kehoe for anything other than an oil change, they seem to be unable to/incapable of accurately diagnosing the issue (I drive a 2012 Toyota Prius, so it will have a digital log of error codes they can use to troubleshoot/narrow down what and where the potential broken/malfunctioning component is).
I have gone to them 2 times for things outside an oil change, and each time they dropped the ball. The first was when they thought that one or more of my engines cylinders were misfiring, so they tried to do replacements and swaps of different cylinders to see if that would fix the issue, and when it didn't, they wanted to then swap out the fuel injectors...I still got charged for an amount that I cannot currently remember, but it was relatively expensive. I then decided to take the car to the dealership it was bought from (Toyota of Dekalb). The dealership fixed the issue (to which, while it was still expensive, they were willing to give me a discount), as apparently, I had blown my engines gasket...I don't work on cars, so I don't know all the difficulties in troubleshooting car repairs, but Kehoe not being able to deduce this seems off to me.
The second time was just in these last couple weeks. I had my orange traction light, red break light, and orange ABS light all come on at the same time, semi-inconsistently at first. This was also accompanied by my ability to break being slightly impaired when the lights did come on. When I brought my car back to Kehoe, at first they couldn't diagnose the issue, and said they would need more time. Which is fine, no problem there. Then after keeping the car for 2 days, they called me right as they were closing on a Friday night and said that they are 85% sure that it is an ABS pump issue. When I asked how much that would cost, they quoted me at $2,800, but that because they weren't 100% sure, they were hesitant to do such an expensive repair.
When I called another local repair place (Maas Auto in Countryside Illinois. My entire family used to always go here until we all moved to different cities further away) they said that while they wouldn't be able to do an ABS replacement on my car, they couldn't find a reason for the repair to cost more than $1,700... then when I called the dealership, they estimated that if it actually was an issue with the ABS pump, it would cost me $1,400....half the price of what Kehoe had quoted me....When I mentioned to the supervisor I had on the phone how much I was originally quoted, he had audibly gasped. So upon arriving at the dealership, they only took a couple hours to diagnose the issue, and you know what it was? As it certainly wasn't an ABS pump issue! But instead, it was a wheel bearing issue and speed reader malfunction on my back left wheel, which in total costed me just over 900 dollars, which was brought up to just over 1,000 dollars from a few other fees and taxes.
Look...I work in an industry that is literally just troubleshooting allll the time. So I get that car repairs can be a difficult job, and that if you don't have experience with something, it makes it hard to diagnose the issue without first doing your research. I m just a bit upset that I was vastly over quoted on an ABS pump repair only for that to not even be the issue. And Chris (the owner and who I mostly interacted with) *seems* like a great guy, and like he's running a good and honest business, but I can't help but wonder if these consistent instances of inaccurate repairs/diagnoses and the overtly over-quoting of repairs are due to either him attempting to scam someone who doesn't know anything about cars, or if it's just pure negligence/ignorance when it comes to hybrid cars...which doesn't make sense since never were any of my issues that I came to him for specific to a hybrid car only component. The issues were things that could always occur on other non hybrid cars.
So overall, I like Chris, but I can't logically say that his business is one I can trust anymore. read more
