I couldn't be more impressed! I was looking to sell my 2017 Honda CR-V, and used Kelley Blue Book to give me a value estimate and hook me up with local dealerships who would be interested. I ended up going to a few, including where I originally purchased my vehicle, but they all low-balled me. CarMax offered me the most, and I was pleasantly surprised at just how much they gave me. Not only was I happy with their $ offer, but their customer service was top-notch. What a well-oiled machine! Their purchasing process is very structured, and the staff member who helped me was efficient and kept me informed about what the steps were and how much more time it would take. I'm thinking I was in and out of there within an hour. I left VERY happy and highly recommend this location to everybody. read more

Had my 2025 Nissan Versa shipped from Beaufort, GA to Illinois for $300 arrived on time. I've bought multiple cars from CarMax and usually the process is seamless. Sales side was solid: Tabitha communicated well (including a title delay), and when I came in, Dean and Christian had me in and out in under an hour. No complaints there. Service/conditioning was a miss. The car was handed over unclean dusty, no basic wipe-down, nothing. When I asked for it to be cleaned, it wasn't taken back for a proper wash/detail. Instead, a tech did a quick, partial wipe-down with a rag and sent me on my way. That felt careless and below dealership standards especially for a vehicle being delivered to a customer. I ended up paying out of pocket to get the car properly detailed elsewhere. Shout out to Detail Doctor!! Aldo! I'd still shop CarMax for the buying process, but this location needs to tighten up its service/conditioning before delivery. It's a basic expectation. read more

CarMax - Looks great on the outside, inside needed the support. - Used Car Dealers Near Me - Glencoe, Illinois

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John and the rest of the service department at Carmax are real pros. He took the time to research a tricky issue with my vehicle and quickly came up with a perfect solution. I've never experienced better service anywhere. Thanks! read more

Moe is the best worker I've ever came across. He has always went above and beyond any expectations of any employee there for me. Always looking out for your best interest and always make sure you get the best possible service!!!! read more

Carmax will do everything they can to steal your trade. Lie to you about something wrong with it. Don't believe their lies and don't take what they offer you without checking with Carvana first. Sold my car to Carvana for 10,000.00 more than what Carmax offered me. Their appraiser doesn't know anything about cars. My 2 year old has more brains than this guy. Carmax is a scam. They don't want to buy your car they want to steal your car. read more

Beautiful building, professional employees.Quick appraisals. No high pressure. Paperwork done quickly and check cut on the spot. read more

Will never buy another vehicle here again. Several problems I have had. First, the roof has large dents in it and several small dings that were undisclosed. Second, had to spend $200 for an alignment it was so bad. Third, I went to change the air filter and there are literally hundreds of pinecones in the engine bay and under the engine cover resting on the hot engine. These could start a huge fire and burn it down. There was a random aftermarket wiring harness that looks for lights just sitting in the engine bay. It was still hooked to the battery. Good thing it didn't mess something up. How do you sell a vehicle and not even check under the hood. You know from this they don't do anything when they get the vehicle but try to sell it asap. Don't go to CarMax at all. What a horrible experience. read more

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Phenomenal service! Car wash with service. Low prices. Very friendly. In and out! Upset I haven't gone to them sooner

Efficient, no hassle, friendly, well functioning. Sort of a miracle these days to find people that are so competent, fair, pleasant to work with. I took my beloved Mini to them and to the Mini next door, and Carmax gave me the price that seemed fair. My husband was so impressed that he ended up selling his car to them too. The whole process took us about 75-90 minutes, each car. They then ordered us a Lyft to give us a ride home. Absolutely recommend. read more

Carmax treated me poorly and provided terrible customer service as I tried to purchase a premium used car from them. I expected a premium buying experience when dealing with CarMax, but was treated poorly. I was told that I had 24 hours to make a decision when I reserved a premium car on-line. However, they terminated my reservation and allowed someone else to reserve it after 10 hours time. I called Carmax immediately, and was told by the customer service person that my reserve was valid. However, she ultimately told me (after waiting over 20 minutes) that they had allowed someone else to reserve the car. She could not explain why I was cancelled. A supervisor got on the phone (after another 10 minutes for almost 30 minutes on the phone) and kept apologizing for their error, but would not sell me the car. In my opinion, CarMax has provided horrible customer service (requiring me to be on the phone with them for 30 minutes) and cancelling me. I thought cancel culture is gone, but CarMax did it to me! I will not be dealing with CarMax ever again. read more

Took the highest and the honored the online offer! A total of $6000 more than what a trade in would have been. It was unbelievable how smooth and easy the sale of our car was !! So happy with the turn out! Great offer, easy, wonderful people to work with at CARMAX read more

Went to sell my car and was in and out within one hour. The place runs well and smoothly. They also provide a ride home which I wasn't expecting. Everyone was nice and professional. As enjoyable as selling a car can be! read more

I have been a loyal customer and advocate for CarMax for over 15 years. I have traded in and purchased nearly a dozen cars and trucks within the Midwest region. I purchased a 2012 Mercedes Benz C350 coupe and transformed it into a part of my family... it's absolutely beautiful. I purchased MaxCare with the intention of maintaining it and keeping it as pristine as possible. Coming to the end of my contract my Mercedes Benz dealership found an issue with the suspension and I'm being told that MaxCare will only pay for a portion of my repair. On top of that CarMax wants to use aftermarket parts that I wouldn't put in my lawnmower. IF YOU WILL NOT FIX A HIGH END VEHICLE PROPERLY THEN DO NOT SELL THEM. I most likely will not be doing business with CarMax again. read more

I bought a car from the Carmax in Colorado Springs earlier this year, and much to my disappointment, I discovered a stain under the floor mats. My wife and I recently moved to Illinois though, and John and Moe at the Glencoe location were able to help me get the floor fixed by a vendor all within warranty. I was very pleased with the results. A few weeks later, I took the car in for its first oil change and unfortunately found out that the engine was leaking. John and Moe were able to help me get the car sent to the manufacturer since the repair was covered under their warranty, and now my car is all fixed up. I am extremely grateful for the quality service and willfulness to help from both John and Moe. They were able to make not just one but two inconveniences as smooth as possible. Glencoe Carmax offers fantastic service and has upstanding employees who are there to help. read more

I gotta give a long overdue compliment to Jerry for his great service and professionalism. Buying the car was much easier and straightforward than I expected after having visited several dealerships. Jerry got me the interior color I was looking for after being disappointed that I mistakenly ordered the wrong car. I didn't ask for him to do that. He just had the customer's best interest in mind. I had already taken home the car and I was ready to just accept defeat. People like Jerry and the folks at the business office are the reason I'll be back the next time I need a car. read more

So with used car sales up, I decided to go to CarMax to check the value of my 2018 Honda Odessey mini van. It has 35,600 miles. Check in was easy online and they also take walk ins. I walked in and was met by Rebecca who stated she wasn't my designated agent but instead of me waiting she checked me in and got me started. I was then met by Zach who is extremely helpful and knowledgeable. I didn't get rid of my car but it was nice to find the value of the car and not be pushed towards selling or buying a car . The place is very clean and conveniently located read more

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The sales manager is very rude! My parents wanted to sell my car and purchase another at this location. I live out of state, so we communicated to CarMax when we were going to pick up the car and completed the pre-authorization forms. Only when I was 200 miles into my drive on the day of the sale did I learn that the manager gave the car to someone else. No warning was given. The manager was very rude to my parents and never apologized for the situation. We took our business to the Schaumburg location and we had a great experience there! read more

We purchased 2 cars through Rod over the last 4 months and have nothing but positive things to say about our salesperson, Rod and the manager, Nathan. Rod and Nathan made what is often a stressful, time-consuming process easy, straightforward and dare-I-say... enjoyable? We knew exactly what we wanted for each vehicle, and Rod helped us locate and get them shipped to the Glencoe store so we could test drive them before purchasing. We never felt pressured into buy, and that was a first for us at a dealership. Everyone we came in contact with during the processes was incredibly nice and helpful. We will be back to the Glencoe CarMax the next time we need to purchase a car. Thank you, Rod!! read more

I had the worst experience at this CARMAX . I reserved a car and came in to purchase it . Then decided on another. They re ran my credit 3 times and sent red flags up to the bureaus. The original car I was buying had already been approved but somehow when I switched cars everything started to change . I dealt with madness at this location for three days . Until i finally went somewhere else and had a hassle free experience. read more

I've been holding off on buying a new car during the pandemic since a) they are impossible to find and b) I knew I"d have to pay over market price. Finally after realizing it isn't getting any easier I started my car search and found one that's perfect for my mom life. While I probably paid a little more than I would have usually for my new car, the good news is that you can also get more than usual for your used cars. We priced out selling my 2016 Honda Pilot (in pretty good condition) at both CarMax and the dealership. CarMax beat the price by a couple thousand dollars...sold! The process itself was also super easy. The actual inspection took no more than 30 min and then I had a written offer in my hands that was more than I was expecting. Days later my husband completed the deal within minutes. Overall, great experience. I"m loving my new palisade, but when I'm ready for something new (hopefully not for awhile) I wouldn't hesitate to sell it at CarMax. read more

We had an appointment to sell a car. They were ready on time, gave a fair and reasonable price, and made the whole process stress-free. Facility was clean, plenty of seating, and staff was friendly and not intimidating. read more

This was not my first CarMax experience, but there is a reason I keep returning. CarMax is a great way to sell a car. They are trustworthy and easy to work with. This CarMax location is no exception. They inspect your car, give you a price, and you have seven days (if I remember correctly) to sell at the price they give you. If you decide to leave and come back, the process to sell it takes 1-2 hours (all dependent on the business day). I'd recommend selling or buying on a week day (even evening) because the weekends are pretty busy. Overall, it was a great and friendly experience. I will probably continue going to this CarMax location. read more

CarMax - Selling Sharky - Used Car Dealers Near Me - Glencoe, Illinois

It is hard to know where to begin. This has been one of the most emotionally taxing situations I have encountered in my life. I am really glad I was in good safe hands with Carmax after being sent to you from Mitsubishi's apathy and incompetence and unwillingness to see me as a person and help me with an issue they could have resolved. Listening, trust, and empathy are three gigantic parts of the puzzle. I have seen examples of all three with Carmax. Eddie, Carlos, Bri, and Jerry really blew any possible customer service experience I have ever had in my life out of the water. I really need you to know that. I struggle with mental illness and this has just torn my brain apart with so much anxiety and stress the last year and a half. You listened to me, cared about me, and offered solutions and stuck with me to the end. I need you to know how much that means to me. The resolution we fell upon was perfect. I left that parking lot with a year and a half of stress off my back. I could tangibly and literally feel it leave. I am eternally grateful for your excellence and top-notch customer service. Thank you from the bottom of my and my family's hearts. read more

CarMax - 2018 kia soul + - Used Car Dealers Near Me - Glencoe, Illinois

It's unbelievable how nice everyone is at glencoe Carmax. Especially Miguel in customer service he is a great asset to car max read more

My husband and I knew it was time to update our family vehicle with an SUV that had a third row. We had a pretty good idea of what we wanted and Carmax delivered it in a week. What a lovely and easy experience! We'd never shopped there before. It's totally different to work with a salesperson who is actually an advocate, rather than an adversary. The experience was seamless...and they gave us a reasonable valuation on our trade-in. Our salesperson, Chris Johnson, was easy to work with and delivered exactly what was promised. read more

"New to me" cars at Carmax. Why would anyone buy a brand new car nowadays? There are just too many great cars out there for a fraction of the price. When looking for a "new to me" car, I convinced hubby to check out Carmax. He was horrified I wanted to take him there -- thinking he was too high brow for a used car lot. What about all of the dealerships, he asked. What I knew was the dealerships always post above blue book and then you have to haggle if you're lucky. Carmax is almost always listed BELOW blue book pricing. How does Carmax make their money? Really it's through the financing. They do have good financing deals but that's also their bread and butter. Also, they sell extended warranties. Which is a smart bargain, considering your car is probably going to need some love beyond the original warranty. Okay. Back to the story. We looked online before going just to see what they had on the lot. This lot was smaller and the selection wasn't the biggest. But if you find a car from another Carmax, you can have it sent to the closest one to you. Be sure to look online first. When we went, they were only letting people test drive two cars. I found that odd --- but then there are probably people out there who aren't serious buyers and test drive ten different cars while people like me are waiting. How rude to make me wait! My husband picked one car to try out. He liked it but after driving it wasn't bowled over. I suggested we try a different car. And wouldn't you know, Cupid's arrow struck! And it was $2,000 below blue book. Yes! We didn't do financing with Carmax. So within a half hour the car was ours! They said to drive it around and note anything we felt needed tweaking. They fix anything within a certain amount of days as part of the purchase. Turns out the hose for the window washer fluid was a little loose. They fixed it quickly and for free. No biggie. The car has been wonderful without any problems. It was such an easy and hassle free experience I would do it again in a heartbeat. read more

Outstanding customer service by Zach (Business Office) and Dominic (Sales). Expertise, depth of knowledge, and extremely polite service. Made for a great experience. You'll never get the best pricing for buying or selling cars but it's the experience that is worth patronizing Carmax for. read more

My experience with this CarMax has been pleasantly satisfactory. Selling a used car was a simple and straight-forward process. Best of all, they offered five thousand dollars for an eight-year-old Ford Focus, exceeding the KBB value, vastly exceeding what we would ever have dreamed getting back for it, especially given its suboptimal condition. Try getting a comparable amount for a used American sedan built in 2015-2016 elsewhere. I bet you can't. If you're looking to offload a vehicle, there is no other place I would recommend. Certainly no complaints about this place! Well, if I had to nitpick, the waiting area could have been nicer as they were out of the complimentary coffee on a Friday afternoon (not even decaf? BLEH, but nobody drinks decaf!) nor reading material (to be fair, everyone turns to their phone for entertainment nowadays)... But none of that was essential to the business. We were happy to work with fair and generous dealers. We did try to negotiate for a higher price just to see if we can, but CarMax does not haggle. No matter, with such a fair deal there is no need. Refreshing after having dealt with so many businesses that ripped me off in the past, I almost felt like we were ripping them off. (They agreed that the car was in less-than-optimal condition but were impressed by the unusually low mileage for its age. I knew that my minimal driving over the four years of keeping that car would pay off, not just by saving on gas, or refills and eventual replacement of tires.) Only thing complicating or delaying the process was the fact that one of the co-owners lives out-of-state, so we had to mail paperwork for him to sign/notarize and mail back. As our family had nowhere to keep the car they so graciously offered to hold onto it onsite in the week or so necessary to complete the transaction. I don't know if this is standard for the company or unique to this location. In the former case, kudos to the company, in the latter case, special kudos to this location for such exceptional service. Thank you very much, CarMax! read more

I had a great experience at this store. The sales agents were very helpful and the process for buying a car was extremely easy and fast. Ultimately, after owning my car a few days I decided it wasn't for me and returned it using the CarMax 7 day return policy. The process was very easy and there was no pressure from any sales associates to keep the car. I would highly recommend purchasing a car from this location. read more

They cheat you a lot .. i bought 2015 gl450 for 37k and after 4 months i went there to return it and buy a different car .. they appreaised the price for $29k , i lost 8k in 5 months for putting 4k miles on it !! Anyway, i returned the vehicle and bought a different one .. so they put same 2015 gl450 which i used to have on market for sale for 35k !!!! I would suggest not buy from here ! Vehicle was for $37k when i bought it , after 5 months and 4k miles price went down to $29k and now its back on sale for 35k ! Its a win win for them ! read more

Today had to be the worst car buying experience of my life Rebecca and her supervisor had me locked in on a 2021Honda Pilot paperwork and all of the superlatives were finalized. All I needed was my previous check stub and trade in the 2020 Accord. The trade in is 19k, the truck is 35k, I was approved all was smooth. I left and returned and was presented with Rod, which I didn't want him nor Anthony. OK, I am a black man who doesn't look the part of where I am at in life financially and just presentation period. Rod, sits me down and folds his damn hands and smirks and says. " Now how will you be giving me this 19k"? while leaning forward with the most condescending look like Im a vagrant. Uncle Tom Rod, took my buying power to 0, I walk in sold. I snapped.. They want 19k cash, the trade in for 19k and to have me for 72 payments of 630 a month. Carmax, Uncle Tom Rod and Aggressive Anthony, you will not be getting 83k from me for a 2021 Honda Pilot with 36k in mileage. The discrimination of Spirit and body came from Rod, who is also Black, these two single handedly destroyed my car buying experience. and it also woke me up to just probably keep my 2020 Accord Sport. They need some better training and Rod as well as Anthony, need new jobs. Very Aggressive, BE CAREFUL PEOPLE ITS PREDATORY LENDING. BE CAREFUL, BE CAREFUL BE CAREFUL,, AND MY NAME IS Mike C. so you know who put this review on yoy. Do Better.. People watch CARMAX!!! 11/2/23 6;30pm.. yeah like that.. I am sooooooooooo mad and feeling extremely disrespected and small. read more

I went in with an old car. I walked out with a check. The process worked as it should. I don't know anything about buying a car through them. I do know that selling one is pretty painless. read more

I purchased a car from Carmax a few weeks back. When I took it to my mechanic it was discovered that there was damage to the body underneath the vehicle. The runaround that I have gotten between managers and corporate headquarters has been unbelievable. I have been bullied and intimidated, and was accused of doing the damage myself, when it was quite obvious that it was old damage. Even after two bodyshop estimates and at least a half dozen photos proved the damage to be old, they still refuse to take any responsibility. I would advise anyone looking for cars, to look elsewhere. I would not trust them to sell me a vehicle or to service one. The one star in this review was for the salesman, Carlos, at the Glencoe location. He was honest and helpful and really deserves to be someplace more in line with his values, and respect for customers. read more

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So we wanted to sell our ancient 2004 Honda Hybrid. Went to a dealer waaaay on the SW side and they took one look and said $500. Went thru the CarMax online appraisal process and aday later: DING! $1000! We took ole Bessie up to Glencoe and the guy thought we were showing him a KBB appraisal, and we would have to go thru the inspection process. After we got that straightened out, we skipped the whole inspection thing and went straight to the business office. In about 45 minutes, we signed the paperwork, received old Bessie's license plates (and commemorative 2016 Cubs license plate frame), and there was a nice little check for 1000 samolians, courtesy of CarMax. THANKS CarMax for providing Bessie a good home where she can be re-owned, or her vital parts donated to other autos to allow them the chance to live a second life. read more

heinous service -- their greatest skill seems to be ruining your day! it's as if they are trying to... The cars don't have the features that are advertised -- incredibly disappointing. Each vehicle was misrepresented -- with zero accountability. the responses I received to legitimate concerns were absolutely unbelievable. i would not do business that way. read more

I sold my car to this Carmax location and the process was seamless. I went in on a Saturday and I received a very reasonable written offer within 20 minutes. I returned five days later and I had a check in 20 minutes. No typical dealership games. They offered more than several other dealerships did for the car. read more

Worked with them about a month back and I have to say that this was a seamless experience! I had worked with Zunair and he did a great job to make sure that all my questions were answered and him and the rest of the Carmax team made selling my a car a perfect experience. They offered the best price for my car as well. I would highly recommend Carmax and Zunair! read more

Kudos to Miguel at the Glencoe CarMax! What a great employee...his customer service is fantastic. I needed an oil change and for them to check on a few things with my car. They found a wiring issue and it needed to be fixed. I was very close to reaching the mileage where I wouldn't be covered under the manufacturer's warranty. Normally they need you to go to the dealership to get it fixed, but he said that I probably wouldn't be able to get an appointment before the warranty mileage hit. So he got manager approval to get it fixed at CarMax and saved me a lot of time and money! And great personality as well, super easy to work with! read more

This was a terrible experience from the moment I stepped into the store, to the moment I left. I arrived at approximately 1:45 last Tuesday afternoon and was told that it would be a 15-20 minute wait to get my vehicle appraised. This was fine. While waiting, I received a phone call from a client and stepped into the vestibule between internal and external doors to take the call. While I was on my call the appraiser, Rick G, became available. I said I would hang up and be right in. When I went inside 45-60 seconds later Rick was nowhere to be found. I asked the gentleman I spoke with originally where he was and he shrugged and said he would be back in a moment. About 10 minutes later, Rick returned. I introduced myself and said "sorry, had to finish with a client." Rick responded "well I am a busy guy so I need you to be ready when I am." Shocked by his rude response, I told Rick that I guarantee I am busier than him and lead him to my vehicle. There were no niceties, etc. Upon returning after about 15-20 minutes, he sat down at his computer and entered the specs of the vehicle. Rick then proceeded into another cubicle where he began conversing with other carmax employees and looking out the window, occasionally picking his teeth or checking his phone. Very busy! When Rick came back after ten minutes of "being busy", I asked what the ETA was for the appraisal. He then said it would be approximately 30-45 minutes before the appraisal was complete. I told him I could not wait that long and to please email the appraisal to me as I was in the process of purchasing a vehicle down the street. He shrugged. I asked again if he could email it and he said "sure" and walked away. After 90 minutes with no appraisal I called and asked Rick if there a status update. He said he would "send it right over" and hung up. Apparently Rick is too busy for common courtesy or manners. When the appraisal finally arrived, it was $3,000 less than everywhere else I have brought the car. I will never step foot into another carmax again. Sent from my iPhone read more

CarMax rocks. Great service, products, test drive policies, financing and purchasing process. I've purchased 6 cars from CarMax over the years and don't regret a single purchase. I've purchased 3 from traditional car dealerships and regret every one of those. As long as Carmax keeps up their standards and business practices, I won't be going anywhere else the next time I'm looking for a car (BTW I don't ever purchase new - always 2 years old - I'd rather someone else lose all that $$$ when they drive that shiny new car off the lot:-)). read more