Napleton Lincoln in Glenview was very professional and overall a great experience. Thank you service department! Fixed my car efficiently and also provided a loaner car. read more

On 3 August, I noticed an advert for a used BMW and contacted Napleton. I received an email from Lisa, one of the salespeople, informing me that the car had already been sold. During the week, however, Lisa contacted me again to let me know that the sale had fallen through and that the car was once again available. That was welcome news. I contacted Lisa to let her know that I would arrive as soon as possible, which happened to be towards the end of the day on Saturday the 8th. One of the salespeople, Tim, had the car waiting outside so I could take a look at it. We took it for a test drive, and I immediately told him that I was interested in purchasing it. Because it was late in the day and the bank had long since closed, I made arrangements to return on Monday to finalise the transaction. I mentioned that I had an appointment that morning to donate platelets and that I would arrive at the dealership early in the afternoon. To ensure that Mike Wilson, the Sales Manager, knew I was serious, I left him a message before leaving for my appointment. That was at around 9:30 a.m., and I was told that he would not be in until 11 o'clock. To be thorough, I also sent Lisa an email. After my donation, I headed directly from the Red Cross Centre to the dealership when I received a call from Tim informing me that the car had not only been sold but had already been delivered. If I had shown a lack of interest, seemed lukewarm about the purchase, or failed to follow up with a call or email today, I would have accepted that the situation was my own fault. I wasn't direct or positive enough. However, that simply wasn't the case. Over the weekend, I mentioned Napleton to a few people and received some negative feedback about the dealership. Since I was buying a used car rather than having one serviced, I wasn't particularly concerned. Having now experienced this level of unprofessionalism first hand, I doubt I will ever have anything to do with this company again read more

I don't know what they put in the water of the service department. It's just hostile walking in there. I don't know if was the manager what but they way some guy in a grey shirt with glasses was taking to the caller would get anyone canned anywhere else. And I'm 1000% I heard the same guy refer to customers as dumbasses. read more

Tim B, George and Ira were very professional and easy to work with during the purchase of our 2026 Aviator. We received a good offer on our trade and a great deal on our Aviator. It was such a stress free experience. Thank you! I completely recommend . read more

Napleton Lincoln in Glenview - Car Dealers Near Me - Glenview, Illinois

I'm very pleased with my purchase of a new Lincoln Nautilus Reserve at Napelton in Glenview! Pete & Marty were a pleasure to deal with. They were very professional and knowledgeable working with me to get the exact car I was looking for at a fair price. I had contacted a couple of other dealerships and was not happy with the experience which led me to travel an hour to this dealership. We were able to pretty much work out the deal via emails and a couple phone call since I already knew what car & color I wanted. The final purchase was quick and professional and well worth the trip. I can highly recommend this dealership and the people who work there! read more

Tim was fantastic to work with!! He made the car buying process so easy and was very helpful.

Decided to buy a new 2024 Lincoln Nautilis. I was picked up at the Chicago airport and driven to the bank so I could get a cashiers check. Then we headed to the dealership. My salesman, Isaiah was absolutely aces. His professionalism, friendliness and knowledge exceeded expectations. I would definitely recommend and purchase from Napleton in the future. read more

Napleton Lincoln in Glenview - Car Dealers Near Me - Glenview, Illinois

Gerry, my sales person, was very knowledgeable and definitely not pushy. I ended up buying a different make of car, but if I had bought a Lincoln, Gerry definitely would have had my business. read more

Bought 3 SUVs from this location. Sales team was great. Service dept horrible. Went there last Aug 6th for scheduled appointment. Service tech woke up on the wrong side of the bed. Cranky and so mean. I specifically addressed my concerns during my phone appointment but he wasn't listening at all when I got there and clarified what needs to be done. He keeps saying, I don't have time for that. They lost a customer and I will never go back to this dealership because of poor customer service. read more

I didn't get a chance to conduct my business here, but me and my wife came in to look at a car. Tim and Peter where great, the didn't BS my time, they were extremely direct and professional. Thank you for giving me the best experience any dealer should give they're customers. read more

They have very bad customer service they will talk to women any type of way they get very aggressive. They lie about cars just to sell a car. Do not give you the correct Carfax. and battery went out within 10 days of me buying the car. Bradly and Fedd are very disrespectful they both are managers DO NOT GO TO THIS DEARLERSHIP BAD BUSINESSMAN AND BAD COMPANY Car is currently in the shop 2021 Chevy Malibu read more

The Absolute Most unprofessional, condescending Sales Manager and Sales Staff I have ever come across in 41 Years of buying Lincoln's! They lies never stopped...They didn't even list an accident that occurred on this 2020 Navigator....I put in a Legitimate Offer on the 2020 and was told by the Manager "I was smoking Crack"..Honest to God.This Vehicle sold for under my offer. read more

Peter Radlowski from Napleton Lincoln is the best. Been working with Peter for 20 years. Very fair and very honest. He also helps me 2 or 3 times a day with all the new features. Paul Vitaioli I have three Navigators from Napleton.,, read more

i have been doing business with Napleton Lincoln in Glenview for over 15 years and never disappointed. Peter Radlowski is always courteous and a genuine good guy. I couldn't be happier with my car buying experience. I would highly recommend this dealership when buying or leasing. Great service and staff! Nancy T read more

Purchased a 2025 Aviator from Tim Bernard. Napleton in Glenview was the least convenient of the Lincoln dealers I looked at, but I choose them since they were the most knowledgeable, honest and overall easiest to work with. I special ordered my Aviator and Tim kept me up to date the issues that Lincoln had with delivery. read more

5 stars for the service department today. This was my first time going to this location. The place was clean and in order. I was greeted by Tamo, he's the detailer guy. He showed his work another Lincoln and it was smoking. He showed me a thing a two about the color and what products I should use on my Lincoln MKC. He made me feel really good about coming to this location. He said he worked for Napleton for 25 years and he really like working there. He made me feel the family spirit at this location. I came to this location looking for an oil change and since I got there a little later in the day, it was too late. I ended up hanging up there for a while and meeting good people like Mike the parts guy. He helped me out with some parts that was needed. He was very thorough about the parts. Mike has been there for about 30 years. He also made me feel good about coming here. Lastly, but first I met Chris. He was running around like a chicken without his head cutoff. He was multitasking as he should. He was answering my questions while he was working. Good job! I can only say good things about this area. Thank you all. read more

Good value in the used vehicle I purchased. Salesman was responsive Good experience overall and I will return. read more

Absolutely worse experience. Beyond worse than your typical used car salesmen type... they don't keep their word on anything and they lie to you to get you to sign a contract and out the door. Shit service all around and if you don't wanna get scammed stay far away from these guys. Make sure you get anything promised in writing with a signature from someone that won't leave that POS dealership in a year. And have the engine and trans checked by a professional. Napleton is known for buying vehicles with abused worn engines/trans from an out of state auction. Worst 5 year experience. Would do 0 stars if I could. read more

Purchased a car from them. The deal went pretty smooth. My salesman was not pushing and trusted me w the test drive. I didn't get the best deal. But the car I felt was worth it ! There focus @ this dealership is Lincoln so buying an off brand was a good deal price wise , I think. . Not an excellent price. But fair negotiations ! The process of getting the documents went very smooth like a glove. That I would say was a five. Loved that I got to drive off w documents and plates same day. Finance manager was experienced and friendly. They did add door edge guards , pricy and I didn't ask for them but they did send the car out for complete detail so it was a trade off. Overall a good experience. I was familiar w Napleton before when I own a Jeep and it is still a nice company to deal w read more

My salesperson Tim Bernard was great, worked out a great deal and was very professional.

Just purchased a new 2024 Lincoln Aviator from Napleton Lincoln in Glenview. We are extremely happy with our experience and purchase with this dealership. My wife and I were indecisive on our decision and our sales representative Osiel was extremely patient and helped us narrow down options. The pricing and service was a positive experience. I would highly recommend this dealership. read more

My husband contacted Gerry prior to visiting Napleton and explained what we were looking for. He had the SUV's we were interested in ready to test drive and thoroughly went thru all the features and differences. During our purchase we felt that both Gerry and Ira went out of their way to make sure our experience was efficient and we were eligible for all the current rebate offers and discounts. Would definitely shop with them again. read more

Right off the bat, the service guy had a chip in his shoulder that I had purchased a Carvana car. My Carvana car was a great buy. That said, I went to this place with a known problem. They claim I had a different problem and one of course that wasn't covered by my care package. We didn't want to move forward with the fix they claim we needed so they charged $200 for a "diagnosis." Are you kidding me!? This place is a rip off and these guys are not nice, nor do they treat you with any respect! DO NOT GO HERE! read more

In a current nightmare situation with this dealer. Bought a Yukon 5 days ago. Within hours several issues popped up. Dead battery, trailer brake system error warning, 3 different transmission codes came up when the service engine light came on. Car wasn't detailed. They won't take the car back/cancel the sale and didn't have a loaner for us when they took it for service. Additional issues- no remote Or headphones for the tv that the car comes with.(maybe my fault I didn't notice). Only gave me one key that works. No license plate bracket for the front of the car and they ordered new plates after we told them we didn't need them. Go somewhere else people, trust me. read more

I feel as if I was hoodwinked & bamboozled by this dealership. I was sold a car that had a non-functioning back up camera. I could see the lines indicating my distance to other objects but not any images. Since it's an older car I thought maybe the black screen was normal or could be turned on later via the touch screen. After seeing that it actually was just broken I called & asked could I have it looked at. (Since the salesperson told me any issues with the car they would take care of for free). I was told someone would call me back to schedule a repair. When I didn't get a call, I called back only to be told that "Kirk" said they knew the camera didn't work. I called back & asked to speak to him & he basically said too bad so sad. His reasoning was it's a used car & was a good deal so I shouldn't assume everything would work correctly. His entire attitude was dismissive & offputting. I am still within the window to return the vehicle & am considering doing so. I understand that it's an older car & everything may not work, however they should have made me aware at the point of sale. This kind of dishonest & shady representation is why people feel the way they do about car salesmen. Why would you sell someone a faulty product without telling them about it? I am absolutely disgusted. read more

Napleton Lincoln's Sales staff was fantastic. Peter Radlowski, Master Certified Sales Consultant and Ira Schreiber, General Sales Manager were a pleasure to work with. Due to Manufacturing and Supply Chain Issues the vehicle took a long time to build but Peter and Ira did everything they could to keep us informed and make the waiting process palatable. Provided Lincoln continues to produce vehicles we want to purchase, Napoleon will be our Dealer of choice. read more

They called me today and I asked if I still wanted to buy the Lincoln MKZ I had looked at. I said yes!! I will pick the car up this afternoon. They called back 2 minutes later and said they had just had someone test drive it and was buying it. Thanks for nothing. read more

Just purchased a 2021 Aviator from Matt at Napleton Lincoln in Glenview. What a great experience! Matt was so nice and really spent time getting to know my wife and I and our needs. He was very thorough and made sure we knew everything about our new Aviator. no pressure sales here- very honest and respectful. Made us feel like family. I've owned many cars over the years including high end Mercedes and BMWs (of fact we traded in a Mercedes e class for the Aviator)and can honestly say we were treated better by Matt at Napleton. Plus, the car is amazing- Lincoln has really got a great one with the Aviator! If your in the market for a great new Lincoln, Go to Napleton- ask do Matt- you won't be disappointed. Oh, and the finance manager bent over backwards to get us the lowest financing rate and helped so much! Awesome read more

Napleton Lincoln in Glenview - Car Dealers Near Me - Glenview, Illinois

Being from out-of-state, I inquired about a used vehicle through a salesperson, Tim. I explained to Tim that I would be flying to his dealership and driving 1,000 miles home and if the vehicle was worthy of the trip. Tim assured me that the vehicle would make the trip with no problems and that the vehicle came with a 90 day warranty. I also asked Tim to take pictures of any vehicle damage and send them to me. Tim took several pictures but neglected to send all damaged areas. We flew to Illinois to pick up the vehicle and found gouges in the rear bumper, scratches on the trunk, and paint on the passenger side of the vehicle. Tim did have the shop attempt to buff out the paint. Once we got to the finance deaprtment the total was a little more than the signed buyers agreement but we were able to negotiate back to the agreed amount. During my drive home a warning indicator of low voltage illuminated on the dash. I was able to make it home and had a service department determine I needed a new battery. I contacted Tim to see if the $188 battery was under warranty or if he would reimburse me for the battery, just crickets. The vehicle I purchased was $21,000 therefore the battery should have been replaced. It has been over a month since I purchased the vehicle and I have not received my registration documents with my temporary registration now expired. I would not reccomend this dealership. read more

If there is a way of give 0 stars rating I would give them that. Horrible customer service with very arrogant sales managers. Car is was interested in got body damage on hood and side of the car, I asked for a little discount to take care of it myself and do it right. Michael K offered " a couple of hundred dollars" for damage with dent on the middle of the hood with deep scratch all the way to bare metal. Trade in estimator on their website gave me a range between $11k-$13k, but he offered $8k. When is showed him that he said he is not interested in buying my car as a trade in. Stay away for this dealership and go to someone else, many other places with much nicer people to deal with. read more

Brian Magee and Nick Haag (and Nick in financing) were ALL amazing. I had done a lot of research and had narrowed my search to a few different vehicles and to be honest, I'd have been happy with ANY of them (they were all basically the same price point and similar features). The reason I gave Napleton my business was because from the moment I stepped into the showroom I was treated with respect and kindness, given straight answers and never once was I talked down to simply because I'm a woman- something that salesmen at both Grossinger Toyota and Castle Honda couldn't do. They were respectful of the fact that my first visit was really a factfinding mission and didn't pressure me to make any big decisions on the spot- GREATLY appreciated since I was fitting the visit in on a busy day and needed to pick up my kid at a specific time! Brian was just lovely- very down to earth, straight shooter. I felt he had my best interests at heart and got Nick to assist on some paperwork since he had a day off scheduled after I'd decided on the vehicle. I felt like I was a priority and their customer service was phenomenal. I've already sung their praises to all of my friends and family and I'm loving my MKZ Hybrid! read more

The minute I walked in to the store I was greeted by Matt. He was low pressure, funny, and kind. I have been looking at cars for two months now, and this dealership closed the deal for me. I was not sure if I was going to buy or lease a car, so I took two test drives, and never did I feel pressured to purchase. The manager, Nick was awesome and threw in some freebies for me. End of story, great customer service I was very pleased with the price of the car. (I ended up leasing) read more

My wife and I purchased a new car from Napleton Lincoln in April 2014, when they were located in Park Ridge. The dealer experience was top notch. Great salesperson (Matt) with no hard sell, lots of patiently explaining how all of the tech worked in our new ride. It was the best new car purchase experience I've ever had. Fast forward to October 2014 and it's time for our first oil change. I emailed last week to set up an appointment for today. They said no appointment needed, just stop on in. So I did. Took about two hours to perform the oil and filter change, tire rotation, and check out a couple of other things at my request. In and out with no issues and no confusion. Can't beat that. The facility is new and shiny and has a comfortable waiting area with wifi, TV, water and coffee, and a couple of guest desks if needed. I was able to sit and catch up on work while I waited. There's also restaurants within walking distance (Taco Bell, Walker Brothers, Boston Market) if you're hungry and it's nice out. read more

We went to look & drove out! That's how great the service & hospitality was, they made us feel very comfortable no pressure that's how car buying should be. You must experience yourself. We left there feeling satisfied & we didn't question a thing. Everyone was great Tom, Kirk, Sean & the whole team, they deserve a hospitality award. read more

I own a Lincoln SUV purchased with standard warrante coverage as well as the purchase of an extended warrantee contract from Lincoln Motor Company. I contacted the service department of Napleton Lincoln, 1610 Waukegan Rd in Glenview IL 60025 on 4/21/2022 for service information and advice. The service personnel were courteous and helpful. Then I was told that based on information from the general sales manager, "YOU ARE NOT WELCOME HERE". Being astonished, I further inquired about my warrantee from Lincoln Motor Company and was told "not here". The service person was attempting to be polite but said "it is my job to tell you that you are not welcome here" and that "service would not be provided at Napleton". No reason or explanation was offered despite my paid for service warrantee contracts. I am a 76 year elder senior and certainly did not expect to hear this kind of abuse in the retail market and certainly not from a Lincoln Motor Company dealership. Follow up with the Better Business Bureau arbitration efforts resulted in the dealership not wanting business but rather juvenile bully revenge and punishment. read more

I own a Lincoln SUV purchased with standard warrantee coverage as well as the purchase of an extended warrantee contract from Lincoln Motor Company. I contacted the service department of Napleton on 4/21/2022 for service information and advice. The service personnel where courteous and helpful. Then I was told that based on information from the general sales manager, "YOU ARE NOT WELCOME HERE". Being astonished, I further inquired about my warrantee from Lincoln Motor Company and was told "not here". The service person was attempting to be polite but said "it is my job to tell you that you are not welcome here" and that "service would not be provided at Napleton". No reason or explanation was offered despite my paid for service warrantee contracts. I am a 76 year old senior and certainly did not expect to hear this kind of abuse in the retail market and certainly not from a Lincoln Motor Company dealership. read more

had an excellent purchasing experience. The salesperson (Ferdi), and the sales manager (Nick), made the experience the best auto purchasing experience yet. Enjoying the new MKC tremendously, and this dealer offered a great deal, was courteous and easy to work with, and is conveniently located to me, so I would do business with this dealer again and again. read more

This was my second automotive transaction with Napleton Lincoln in Glenview, Illinois, and it was worth the drive. My salesperson, Matthew Hasselquist, was patient, courteous and listened to what I wanted. I never felt rushed or disrespected. We communicated via email, and once I expressed what I wanted, Matt went above and beyond, delivering what I was looking for. Thank you Nicholas Brotsch, Ira Schreiber, and Matt for another positive experience at Napleton Lincoln, Glenview, IL. read more

Just picked up my second Aviator from Tim Bernard and Ira Schreiber. Very pleased with their attention to detail, hassle-free buying experience and of course the deal! I would highly recommend this dealership as they always work hard to exceed my expectations. Also, their service department has gone out of their way to take care of my needs with my previous Aviator. read more

Matt at Glenview Lincoln was really great to work with. He spent much time going over all of the features of the car. He made the process easy and comfortable. Overall, a really nice experience. read more