Even though we didn't get yo do business. I had the pleasure of meeting a real honest man name Ed…read more We email each other for weeks until I rode out their to view the car. And Ed is the real deal know scams, no bogus cars, or trying to make to get something you didn't ask for. I mostly enjoy our conversation we had. He has a great sense of human. Thanks Ed for your honesty these dealerships need to that notes on how to be honest like you. Luv

Buying a car at this dealership can only be described as stress free. Ed was extremely helpful in…read moreevery way, including not selling the car out from under us in between making an appointment and us arriving to look at the car. He immediately made us feel comfortable, as if we were his family. The car, a 2010 Volvo S80 T6, was very clean with new tires and an oil service already performed before the sale. Again, Ed will not let you down and I fully recommend his dealership!

I've been Muller Honda's client for many years now, purchasing a total of 5 Accords, both for…read moremyself and my wife, from them, each we've kept for about 10 years. Their service is also great, honest and professional. Just last week I picked up my '23 Accord Hybrid that was involved in an accident, which I preferred them to repair, them knowing this car better than any regular body shop. THEY DID A PERFECT JOB!!! I call Muller Honda "THE NO B.S. DEALERSHIP."

I don't live in the Chicago area and was only visiting from a couple of hours away when I got a…read moreflat tire near Northbrook. I called the Honda service department ahead of time to check if the tire was in stock, and they confirmed it was. When I arrived, Nick was incredibly helpful and communicative throughout the process. I'm very grateful--they replaced the tire quickly and also found a nail in another tire, which they were able to patch. This was one of the best service experiences I've had at a Honda location!

5 Stars - Oleg Went Above and Beyond!…read more I recently bought a Mercedes and--I'll admit it--I screwed up and ran out of gas just two weeks later. To make matters worse, I was flying out of the country that evening and couldn't get help anywhere. In a panic, I called Oleg, the sales rep who sold me the car. Without hesitation, he said, "Wait there 10 minutes--I'm coming." And he did. Oleg showed up with a gas can, poured in a couple of gallons, and then followed me to the nearest gas station to make sure I was all set. This wasn't just great service--it was unbelievable service. Oleg delivered a level of customer care that I've never seen in the car industry. If you're buying a car and want someone who truly cares, ask for Oleg. He's the real deal.

White AMG GLA43 with Autohaus Dealer plates (pink) - male driver with glasses…read more Driving like a lunatic on Palatine. Way to represent your dealership by cutting people off and almost losing control of your car going through that intersection. Speed limit is 50 and this guy was doing 80+ It was drizzling so I could t get the exact plate number on camera. Otherwise, would've already sent this full video to the police. Imagine if you had your car serviced there, and this is how they treat their fleet cars. No wonder why so many people have issue with their cars.

I was very skeptical about going here but was greatly surprised by the professionalism, quality,…read moreand value of this dealership. When you walk in you are instantly transported to a high end showroom of the finest cars. The salespeople are friendly but not pushy. I have had my new car for a couple years now and no major problems (listen if you buy used you are going to do maintenance) Long story short, I will buy another car here if they have what I am looking for. Don't be afraid of the outside appearance, like most things it's what's inside that counts.

I bought a 2020 Audi from Ultimo Motors, and within a few days, it was displaying a bunch of…read moreelectrical issues with the doors/latches as well as the trunk needed new gas struts because the trunk would open then drop a few inches down. Another issue it had was the AC motor needed to be replaced because it was very loud. I took the car to Audi and they did an inspection and told me these issues/failures/faults have been there for a while so its obvious that Ultimo Motors never serviced the car but instead tried to hide all of these issues. When I first went to see the car a few months ago Ben pulled it out and parked it, by the time I walked out there, the trunk was already open, the ac was on full blast so I am assuming that these were known issues and if I didnt notice the trunk drop as it opens I wouldnt have asked any questions. Also since the ac was on full blast, we couldnt hear the faulty motor. I even purchased the extended warranty for $5500 and the finance person told me that it starts the day of purchase so when i told him about the issues i was having, he told me to take it to Audi for diagnostics and repair. Whe I took the car to Audi to get those issues repaired less than a month after i bought it, the warranty repair was rejected stating that there is a 45 day elimination period wjere the deslership would be responsible for any issues within the first 45 days! Ben stopped responding to all my emails and texts, but when i called the office line he answered and said hed let his manager know about this and that hed give me a call back. I never heard back from him, so I started reaching out the manager myself and tried to get them to pay for the repairs which amounted to about $2600 at the time for the ac motor, and door latch replacements. The manager offered $400 at first but after multiple emails he agreed to send me a check for $1000, even though this should have all been covered by them. DO NOT BUY from this unethical dealership. Worst experience of my life!

I stopped by NorthTown AutoService with a flat tire and asked if they could pull up but woman at…read morethe front desk told they don't provide this service and was sent to Costco 10 minutes away. Very disappointing and strange for an auto service not to help with something so basic.

Best mechanic, extremely knowledgeable, quick service, fair prices. What else do you need? We have…read moreused him for our VW, Hondas and Chevy Traverse.

I purchased a vehicle from this dealership on 2-26-26. Inquiring about the truck & setting up the…read moreappointment with the salesman was easy. The salesman, Robert, was not pushy or aggressive with a lot of unnecessary contacts between the few days in between the inquiry & the appt. Robert the salesman & Kevin the manager worked with me & my budget . The whole experience was very positive. I recommend this dealership.

From start to finish this was the WORST experience I've ever had at a dealership…read more 1. Call because I'm very interested in a truck they have. "We don't do outside financing, you have to finance with us" Me- Sorry we couldn't do business". Hour later they call back to say "We'll do it this one time" 2. Having to come down multiple times because "You're out of state" for the funds to complete being wired (And I also put a $500 Deposit down the first day I went there). Last car I bought was from Gurnee, IL and they let me TAKE the car without even having the down payment or any sort of deposit on the vehicle. 3. Truck I purchased was a 2020 Ram 1500 5.7. Didn't haggle on the price, gave them their asking price. Obviously the "hemi tick" i.e. manifold exhaust system are known for going bad on these with their bolts and gaskets. The NEXT MORNING I started the truck up i noticed it, said "no way they sold me this with that already like that" waited a couple more days and gave a call explaining it. No loaners available, so I have to pay out of pocket to Enterprise for them to have my truck. Get to Enterprise and they tell me "Oh yeah, they're always just throwing there vehicles at us, so we have all these rentals available." But yet they're "3 weeks out from loaners" 4. Took them 2 days to find the ticking on a cold start, but occurs EVERY time the truck is started. Crazy right? The state statue has a 500 mile or 15 day warranty, whichever comes first, that is required by the state. But "we don't cover manifold exhaust, only manifold intake". Guy tells me 1200 on the phone to fix, then texts me saying original offer was 1900, then drops it down to 900. Obviously going to do it myself. Paid out of pocket for the rental which was never reimbursed. STAY FAR, FAR AWAY FROM HERE.

I don't normally like going into Lexus for a car wash and lunch (because the ladies that prepare…read moreyour meal..are not nice)...no smiles..short..I always feel uncomfortable...I wrote a review last year about them Today I walked in and was greeted by Adrian (game changer)..such a pleasure..hope FIELDS holds on to this one

I've been here several times so I'll break this review down by department…read more Sales: I was in the market for something different and was in between a BMW or a Lexus. It's been 6 months since I purchased from here and I continue to love my new ride! Nate guided me, step by step, throughout the entire process. He listened to what I wanted and respected it. He was not pushy and didn't try to upsell me on anything. He is extremely patient, knowledgeable, and friendly. As everyone knows, purchasing a car takes some time. Nate checked in on me even while I was talking with other departments (finance, IT, etc). At one point he got me food from the food court to make sure I wasn't getting hangry, haha. I traded in my previous car and got a very fair price. It was the highest bid when compared to other places I've been to - BMW, Mercedes, Tesla, Honda, and Carmax. I highly recommend seeing Nate if you're in the market for a vehicle. No BS and no headache, he's great! Tip - if you purchase a brand new car from here you get a complimentary 6 month service check in (tire rotation and full inspection) and your first year oil change. Loaner and Service Department: When needing a loaner Carlos provided me with excellent customer service. He thoroughly explained the process of borrowing a car and also offered to show me the features of the car since I was not familiar with driving a Lexus previously. He's very friendly and kind! During my 6 month service I had Marvin as my service advisor. The process was easy and quick. I opted to grab food from their cafeteria and he found me once my car was done being serviced. Throughout my apportionment I was receiving text msgs and videos of the status of my car. I found that to be very helpful. Car buying can be challenging but Carlos and Nate really made this process easy and enjoyable for me. I'm extremely happy with my decision on joining the Lexus family!

Went in browsing for cars since the lease was up soon, found a beautiful Lyriq. Test drove the car!…read moreThank you Adam for your amazing service! Love the car!!!

Took my cadillac in for servicing. Seldom go to dealer due to outrageous costs they charge vs local…read moreguys but additionally also have not had positive interaction with their 'Customer Service' rep Keith. Keith was as ornery as ever, poor attitude, lecturing me etc. they need to make a change. I'll never go back and will buy my next car elsewhere.

I took my car in to have my brakes and exhaust system examined. I had been experiencing some…read morestuttering with my breaking. I could hear the exhaust system was no longer performing its intended purpose. They determined that my entire exhaust system needed to be replaced as well as a good bit of work that was needed on the brakes. These two jobs were not inexpensive, but I give them enormous credit for being very fair with their pricing and extremely pleasant to work with. I'm very happy with the work that was done and the friendly, personal interaction with Mike (The owner?)

These guys are seriously the best. Let's start with experience. I've know Mike from when he was…read moreat the local gas station at the corner of Waukegan and Lake Cook (yes, Joe Booth's old Standard Station), then for years he was at the station in the center of Deerfield, now for year Mike & Mike have run what I would say is one of the most reputable places to get a car worked on. These guys will tell you what's wrong with your car, tell you what they can fix and tell you what to skip or is not in their areas of experience. Just had my wife's car worked on there and my mothers-in-law's car looked over. Save me hundreds over dealer prices and again trusted people.

Had my 2025 Nissan Versa shipped from Beaufort, GA to Illinois for $300 arrived on time. I've…read morebought multiple cars from CarMax and usually the process is seamless. Sales side was solid: Tabitha communicated well (including a title delay), and when I came in, Dean and Christian had me in and out in under an hour. No complaints there. Service/conditioning was a miss. The car was handed over unclean dusty, no basic wipe-down, nothing. When I asked for it to be cleaned, it wasn't taken back for a proper wash/detail. Instead, a tech did a quick, partial wipe-down with a rag and sent me on my way. That felt careless and below dealership standards especially for a vehicle being delivered to a customer. I ended up paying out of pocket to get the car properly detailed elsewhere. Shout out to Detail Doctor!! Aldo! I'd still shop CarMax for the buying process, but this location needs to tighten up its service/conditioning before delivery. It's a basic expectation.

John and the rest of the service department at Carmax are real pros…read more He took the time to research a tricky issue with my vehicle and quickly came up with a perfect solution. I've never experienced better service anywhere. Thanks!