Even though we didn't get yo do business. I had the pleasure of meeting a real honest man name Ed…read more We email each other for weeks until I rode out their to view the car. And Ed is the real deal know scams, no bogus cars, or trying to make to get something you didn't ask for. I mostly enjoy our conversation we had. He has a great sense of human. Thanks Ed for your honesty these dealerships need to that notes on how to be honest like you. Luv

Buying a car at this dealership can only be described as stress free. Ed was extremely helpful in…read moreevery way, including not selling the car out from under us in between making an appointment and us arriving to look at the car. He immediately made us feel comfortable, as if we were his family. The car, a 2010 Volvo S80 T6, was very clean with new tires and an oil service already performed before the sale. Again, Ed will not let you down and I fully recommend his dealership!

Had a great experience was able to get a great deal on my car. Didn't take all day to get the deal…read moredone which was a plus. Great price great experience definitely will be back.

Make sure you get all your money back from deposits. They seem to like holding peoples money…read more BEWARE

I have only had positive experiences here at Autohaus with every single car purchase. Although I've…read morenever consistently had the same salesperson over the years, this place is super friendly super kind. I am glad that they've definitely upgraded the customer waiting area as well over the years. I also like their selections of new and certified preowned. The place in general is always very clean which I appreciate, especially when there's cars around. While there are several choices of Mercedes-Benz dealerships all within striking distance of where I live. I would gladly come back here first before considering any other Mercedes-Benz sales dealerships. I also love however the years I always wish you a happy birthday and then over the years even improve their communications not just from emails or phone calls but also to get you through text messages with any promotions so they have evolved and grown over the years and it's great to see

White AMG GLA43 with Autohaus Dealer plates (pink) - male driver with glasses…read more Driving like a lunatic on Palatine. Way to represent your dealership by cutting people off and almost losing control of your car going through that intersection. Speed limit is 50 and this guy was doing 80+ It was drizzling so I could t get the exact plate number on camera. Otherwise, would've already sent this full video to the police. Imagine if you had your car serviced there, and this is how they treat their fleet cars. No wonder why so many people have issue with their cars.

I was very skeptical about going here but was greatly surprised by the professionalism, quality,…read moreand value of this dealership. When you walk in you are instantly transported to a high end showroom of the finest cars. The salespeople are friendly but not pushy. I have had my new car for a couple years now and no major problems (listen if you buy used you are going to do maintenance) Long story short, I will buy another car here if they have what I am looking for. Don't be afraid of the outside appearance, like most things it's what's inside that counts.

I bought a 2020 Audi from Ultimo Motors, and within a few days, it was displaying a bunch of…read moreelectrical issues with the doors/latches as well as the trunk needed new gas struts because the trunk would open then drop a few inches down. Another issue it had was the AC motor needed to be replaced because it was very loud. I took the car to Audi and they did an inspection and told me these issues/failures/faults have been there for a while so its obvious that Ultimo Motors never serviced the car but instead tried to hide all of these issues. When I first went to see the car a few months ago Ben pulled it out and parked it, by the time I walked out there, the trunk was already open, the ac was on full blast so I am assuming that these were known issues and if I didnt notice the trunk drop as it opens I wouldnt have asked any questions. Also since the ac was on full blast, we couldnt hear the faulty motor. I even purchased the extended warranty for $5500 and the finance person told me that it starts the day of purchase so when i told him about the issues i was having, he told me to take it to Audi for diagnostics and repair. Whe I took the car to Audi to get those issues repaired less than a month after i bought it, the warranty repair was rejected stating that there is a 45 day elimination period wjere the deslership would be responsible for any issues within the first 45 days! Ben stopped responding to all my emails and texts, but when i called the office line he answered and said hed let his manager know about this and that hed give me a call back. I never heard back from him, so I started reaching out the manager myself and tried to get them to pay for the repairs which amounted to about $2600 at the time for the ac motor, and door latch replacements. The manager offered $400 at first but after multiple emails he agreed to send me a check for $1000, even though this should have all been covered by them. DO NOT BUY from this unethical dealership. Worst experience of my life!

I am a neighboring business and I have attempted 3x to do work with North Town. Unfortunately, the…read morereviews are accurate that the woman in front is awful. I tried stopping in and was told they don't accept walk-ins and that I had to make an appointment. So I made an appointment and when I came back at that time, she told me they don't service tires or have capacity for oil changes. WHY did I make an appointment then? I came in person again years later to inquire about service and again was informed TO MY FACE that they have enough customers. My jaw dropped and I told her I will never try again and walked out as she was raising her voice at me that I didn't give them a chance. Bewildering.

Highly recommend this great local auto shop. We have had multiple cars serviced here for over 20…read moreyears. They are honest, knowledgeable, kind, and so reasonable. Teresa keeps excellent records and is very communicative. Mr. Lee goes above and beyond!

I know shopping for cars can be painful in many ways. So, if you have to get your teeth pulled, why…read morenot go to the best dentist? I've been a Fields client for as long as I can remember. This establishment is highly reputable. (And trust me, I've been burned by dealerships in the past) My most recent experience was earlier this week. I purchased my new Jeep Grand Cherokee from this place. Our sales representative, Keyon, was top notch. Very personable, knowledgeable and most importantly, honest. The dealership manager, Adam, was a no b.s. type of guy (which I personally appreciate). Gary, the finance manager, was the same way - no nonsense, no over promising, just said it like it is. I highly recommend Fields CDJR of Glenview for anyone's next vehicle purchase.

The service department is sub-par. I own a 2022 Jeep Grand Cherokee L - Overland package. I have…read morehad several terrible experiences with Fields Jeep service. Twice when Service indicated that they ordered a part, I was never contacted when the part came in. I followed up with the Service Department, and not only did they not know if the part was there, they asked me to call the Parts Department to find out if they had the part (shouldn't Service do that?!?) Because I have been dissatisfied with the Service Department, I tried to go somewhere else to have a suspension issue repaired, but was told by other mechanics that Jeep needed to complete the repair. For the second time, it took weeks to get an appointment, in the most recent case 5 weeks. I was told that I should get a loaner because they couldn't tell how long the repair would take (despite the written estimate stating it was 4 hours of labor), I explained that I need to drop it off the evening before the repair and was assured a loaner car would be available. When I called the day of to confirm, they were unsure if a loaner would be available. When I learned that the appointment was 5 weeks out, I asked if it was OK to continue to drive the car during this time, they had no idea! Getting this repair, selling the car and going elsewhere.

I was here yesterday for my annual oil change/tire rotation (I only put like 2-3k miles on my car…read moreper year, if that). As always, impeccable service. I was there at 7:45am and all 3 service advisors were super friendly and happy for that early on a Friday :) I set up camp in the lounge to get some work done and after listening to the chef chat with other customers (again, both the chef and even the customers were all super nice and friendly) and seeing several people get some good looking food, I caved and got the French toast (it was great). I love that they don't try to upsell me. They said my car was in great shape and they didn't have any recommendations. I fully expected to have to replace my cabin filter because I'm at 21k miles and that's part of the recommended 20k service (which I didn't get). I would DIY that myself anyway, but they said everything is in good shape, so that saves me a bit of money for now. My only complaint is that I don't have memory seats because they always adjust my seats (even just for the car wash) and I can never quite get it back to my sweet spot lol. I'll keep that in mind for when I'm ready for a new car haha. I will always bring my car here and if/when I'm ready for an upgrade, I would 100% purchase from Fields. I'm just waiting for Lexus to offer another 0.0 or 0.9% financing special since I waited too long and let the my grad student rebate eligibility expire.

My wife went to do 5k maintenance on 5/11/2026. 1. Service…read moreadvisor promised that maintenance would be done within 1 hr but it actually took 3 hrs. The person kept lying that "service would be done in few mins" 2. Service rep incorrectly assumed the car was from a rental agency. 3. After maintenance, the car was sent to car wash and the car got "lost" and advisor spent 1hr finding the car and finishing the wash. Was eventually told that the car in the service line never got in the queue for wash. 4. Also noticed a wrong key was handed to another customer. Absolutely chaotic management and gross service. Will complain via survey as well as Engagement Center about this place. Will NOT return after 10k maintenance

I was in the market for another vehicle and searched the internet and traveled to local dealerships…read morein search of something that felt right. I decided to purchase a CPO Caddy at Steve Foley. Samantha is an outstanding salesperson very knowledgeable and friendly. The dealership is pristine and inviting and the waiting area is huge with lots of refreshments. I have purchased many cars used and new and I can tell you that as dealerships go STEVE FOLEY in NORTHBROOK is the best!

I rarely leave negative reviews, but after everything my family has been through, I feel obligated…read moreto warn others. I purchased a brand-new 2025 Cadillac Escalade IQ from this dealership, and it has been an absolute nightmare from the beginning. Since November 2025, the vehicle has suffered the same high-voltage failure FOUR different times. The first time, it left my family stranded in Indiana during Thanksgiving in below-zero temperatures after the heat stopped working. Most recently, the vehicle completely shut down on the side of the road in 90+ degree weather with my young child in the car. The latest repair required replacing the entire high-voltage battery, yet Cadillac's response is for me to pick the vehicle up for a FIFTH time just to see if the problem happens again. At what point does customer safety become more important than continuing to experiment with a customer's vehicle? I've spent nearly three months without the vehicle while still making my monthly payments. I've lost confidence that this vehicle is safe or reliable, and despite four documented failures, I'm still fighting for Cadillac to do the right thing. This isn't what anyone expects when they spend well over $100,000 on a luxury vehicle. I expected exceptional customer service and a company that would stand behind its product. Instead, I've received repeated breakdowns, repeated repairs, and repeated excuses. If you're considering buying an EV from this dealership, I strongly encourage you to ask how they handle situations when a vehicle repeatedly experiences the same dangerous failure. Based on my experience, don't expect a timely resolution. I'm simply asking Cadillac to take responsibility for a vehicle that has repeatedly proven to be unsafe.

We brought our 13 yr old car for an oil change. They did a great job whereas other places failed to…read moreperform such a simple task. We recommend this garage for good reliable service. We are new customers. Harriet & Jake

I took my car in to have my brakes and exhaust system examined. I had been experiencing some…read morestuttering with my breaking. I could hear the exhaust system was no longer performing its intended purpose. They determined that my entire exhaust system needed to be replaced as well as a good bit of work that was needed on the brakes. These two jobs were not inexpensive, but I give them enormous credit for being very fair with their pricing and extremely pleasant to work with. I'm very happy with the work that was done and the friendly, personal interaction with Mike (The owner?)

I couldn't be more impressed! I was looking to sell my 2017…read moreHonda CR-V, and used Kelley Blue Book to give me a value estimate and hook me up with local dealerships who would be interested. I ended up going to a few, including where I originally purchased my vehicle, but they all low-balled me. CarMax offered me the most, and I was pleasantly surprised at just how much they gave me. Not only was I happy with their $ offer, but their customer service was top-notch. What a well-oiled machine! Their purchasing process is very structured, and the staff member who helped me was efficient and kept me informed about what the steps were and how much more time it would take. I'm thinking I was in and out of there within an hour. I left VERY happy and highly recommend this location to everybody.

Had my 2025 Nissan Versa shipped from Beaufort, GA to Illinois for $300 arrived on time. I've…read morebought multiple cars from CarMax and usually the process is seamless. Sales side was solid: Tabitha communicated well (including a title delay), and when I came in, Dean and Christian had me in and out in under an hour. No complaints there. Service/conditioning was a miss. The car was handed over unclean dusty, no basic wipe-down, nothing. When I asked for it to be cleaned, it wasn't taken back for a proper wash/detail. Instead, a tech did a quick, partial wipe-down with a rag and sent me on my way. That felt careless and below dealership standards especially for a vehicle being delivered to a customer. I ended up paying out of pocket to get the car properly detailed elsewhere. Shout out to Detail Doctor!! Aldo! I'd still shop CarMax for the buying process, but this location needs to tighten up its service/conditioning before delivery. It's a basic expectation.