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    MINI of Glencoe

    3.8 (54 reviews)
    Open 7:30 am - 6:00 pm
    Updated a few days ago

    Services - MINI of Glencoe

    Vehicle battery testing

    Check engine light

    Auto no-start diagnosis

    17 More Services

    Auto diagnosis or inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Auto windows and mirrors repair

    Routine automotive maintenance

    Transmission leak inspection

    Windshield wiper replacement

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    Never responded or called me regarding the matter.

    I was told by Justin I would be getting a call from the manager to get some card details regarding a comped Uber as my vehicle was repaired for a thermostat. Upon arrival, my car was still not blowing any hot air. They kept the car an additional day and a lady at the cashiers desk told me herself that she could not order me an Uber, and they could comp me. Never once did I request this on my own and thought it was nice. I had ran my car for 25 minutes (in their parking lot!) upon arrival and the thermostat was still not working to heat my car up. I noticed right after my paper work also only reflected 5 miles added to the car when it was actually well over 50. Not my first time getting a repair on one of my vehicles, and this particular issue did not require 50+ miles to be added. They disguised this additional mileage as "standard" and said they fixed it on their end, but I am yet to receive a copy of that as well. The repair done does not require the car to be driven much after repair as this was not a brake or suspension related issue. I understand running the car for my particular issue, but this whole situation was very odd as I own other vehicles and this issue has never happened to me in regard to mileage. Why make a promise to a customer and then ignore them after, too? Really odd business practices. I did go ahead and file a report to the FTC because although nothing can be done to remediate the mileage, this particular dealership needs to be investigated for incorrect paperwork reflection and shady practices. Push a lot of simple maintenance on you, too. No greeters and no one approached me once when I picked up the vehicle, as well. Took a while for me to realize the cashier was not talking to a customer, but a coworker. I'd recommend visiting another MINI in the Chicagoland area.

    Complimentary breakfast
    Joee L.

    The waiting area for service is the best mini service waiting area I have seen. During non Covid times there was a complimentary omelette station. There are complimentary snacks and coffee/tea/ice cream. They also have a separate room with a children's size table. There are also electrical plugins and space to work from a laptop. I've always had a great experience getting my mini serviced at this location!

    Great new Car
    strawberrymoon p.

    I purchased my new Mini at the Glencoe location last week. I called ahead to see what the current procedure would be and if it was necessary to make an appointment. Not necessary but recommended and the friendly sales associated welcomed me with exactly the car I described on the phone. The entire transaction was smooth, friendly and very professional. I was especially delighted about the sales process not being pushy and being at any point oversold. Drove off the lot a few hours later and I love my new car.

    Kari O.

    Living in the city, with a small garage spot and hardly parking options, I knew I was in the market for a subcompact car. After going to 3 VW dealers looking at a Golf, 2 Honda Dealers looking at a Fit, I was exhausted and decided to put out ONE more call into Glencoe Mini (they had GREAT Google reviews!) I live in the city, so getting up to Glencoe wasn't easy without a car, so I called and was put through to Michael McGuire, fast. I gave him all of the details, communicated mostly through efficient texts and got the starting numbers I needed to keep moving to a baseline. I drove up to the dealer after getting a couple quotes from competitors and met Michael. We definitely vibed quickly, and he was certain he could meet me in my budget and get me into a Mini I loved. I had a smaller budget, and they only had a few cars that fit.. they didn't end up being the right one for me. After my test drive, I pulled back into the lot and I saw one out of the corner of my eye that I WISH I had, but knew I couldn't afford. Ultimately, and after some luck, Michael managed to get that exact car in my hands, and I knew I was a LUCKY gal having the option to drive this car everyday.  Ultimately, the whole process was exhausting, but after walking into the PRISTINE dealership, meeting Michael and being myself in a car that couldn't represent me more, I wish I would've started here in the first place.  THANK YOU Michael and team for making my first "city car" come true. Cheers to Walter White!

    Jeremy G.

    1) We loved working with Michael, he's a great and honest guy. Led us in the right direction without being the least bit pushy or "salesy." Everyone at the dealership was nice and their Covid safety guidelines were in place. 2) We love our mini! There's nothing else that compares to it out there! 3) We HIGHLY recommend buying from MINI of Glencoe, don't go anywhere else for your MINI!

    Scratch on back right door. Also includes the two knicks below my finger

    WARNING: Took my car in to get an oil change and fix a couple other engine problems. Got the car back after a few days because a part needed to be ordered in. When I picked up the car there was a scratch on the side of the car and a MASSIVE crack across the top of the windshield, left to right. I immediately brought it to their attention and this was the response I received: "Well it probably happened in the car wash and you're going to have to pay an extra $471 to fix it." Are you kidding me?!?!? Furthermore, I never even received a courtesy call from them telling me what to expect or even an apology. They didn't have the common sense or courage to do so. I expected so much more from a Mini Dealership when working on my Mini. Take your car elsewhere! Since they are set up in Glencoe, they couldn't care less because they think everyone there is rich as can be and so will charge you left and right and not give a damn if damage was caused by them. WORTHLESS PEOPLE

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    2 years ago

    The service was absolutely fantastic and the cashier, Hiba was so sweet and was able to check me out very quickly!

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    Page 1 of 2

    Ask the Community - MINI of Glencoe

    Review Highlights - MINI of Glencoe

    When we started looking to by a MINI, I searched nationwide and no one was as helpful, genuine, and kind as Michael was.

    Mentioned in 10 reviews

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    Fields BMW Northfield - Love my car but not this place

    Fields BMW Northfield

    (305 reviews)

    Julio was fantastic to work with. From the start, he really listened to what we were looking for…read moreand didn't try to steer us in a different direction. He was efficient in locating the right car and made the whole process feel smooth and straightforward. What stood out most was how helpful he was in answering all of our questions--knowledgeable, patient, and easy to talk to. It made a big difference in what can sometimes be a stressful experience. Highly recommend asking for Julio if you're looking for someone who is attentive, efficient, and genuinely helpful.

    I brought my BMW to Fields BMW Northfield on January 15, 2026 for a recall. The car was running…read moreperfectly fine -- no noises, no issues. During the recall, they broke a VANOS bolt and had to remove the oil pan. While the engine was open, I agreed to replace the eccentric shaft sensor and paid ~$700. From there, the experience went downhill. They claimed my axle threads were damaged and quoted me $1,800 -- despite zero prior symptoms. After I pushed back and contacted BMW NA, they suddenly "fixed" it at no cost. Then I was told the car was ready. Within minutes of picking it up -- still on dealership property -- the engine developed a loud, aggressive rattle. I immediately returned it. What followed was a constantly shifting explanation: "metal in the oil" "just scratches" "failed bearing" "previously disassembled engine" "not our fault." At multiple points, they leaned on "prior mechanical condition" and ownership history, even though the car ran fine before their work and failed immediately after. That timing speaks for itself. It also took far too long for management to get involved. Early communication felt dismissive, and I had to push repeatedly just to get clear answers. The story kept changing depending on who I spoke to. At one point, I was told I needed to pay for a full engine replacement. After weeks of escalation and involving BMW NA, they shifted course. Final outcome: * Used engine (~93k miles) * 90-day warranty (engine only) * $1,100 out of pocket Yes, the car now runs fine. But that doesn't excuse how this was handled. This felt less like a transparent diagnosis and more like an effort to avoid responsibility until pushed. And as a final detail -- I picked up the car with the gas tank basically on reserve (~11 miles left). I'm not expecting a full tank, but after everything, that level of care says a lot. Bottom line: the car is fixed, but the process was inconsistent, reactive, and difficult to trust. If you service your car here, document everything and be prepared to advocate for yourself.

    Jaguar Northfield - 2026 Jaguar F-Pace

    Jaguar Northfield

    (13 reviews)

    I took in my Jag for a check engine light knowing it was a warranty covered oxygen sensor. Jeremy…read morewas straightforward, pleasant and upfront about the $290 cost of diagnosis if it was something else. They kept me up-to-date with text messages and the car was ready in 3 hours. Only down side - no loaners provided

    Man, what a horrible experience with the service department. When buying a Jaguar, let's be…read morehonest--a decent service department is what counts. I bought a certified Jaguar (2 yrs old) a few months back, still well under factory warranty. Needless to say, the check engine light has since come on, also a new weird clicking sound, and also the parking sensors had stopped working. So I take the car into this dealership to fix it. [Facepalm] 1) I was told that to fix the parking sensors, despite the car being under factory warranty, I would need to pay $2,000. Um, what? "The parking system" isn't covered by the factory warranty? Cool, I just spent $55K on a car and now I'll drive it for the next X years without the parking assist. 2) They tell me to come in Saturday morning to do the work--but when I get there, the part still hadn't arrived. I'm told "well the parts don't come til 11:30 or 12:30 or so. So..........why send me first thing Saturday morning? Come on folks, get it together--you've literally cost me my day off. 3) Btw the "fix" failed, the car still makes the clicking sound. [Facepalm again.] These aren't Japanese cars folks, they break. And when your Jaguar breaks, save yourselves--you'll need to go someplace else to get em fixed.

    MINI of Glencoe - autopartssupplies - Updated May 2026

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