Best car purchasing experience I've ever had. I drove over an hour to look at a particular used car they had on the lot, very reasonably priced and one of the cheaper cars they had. I felt like I was treated like royalty. Negotiations were fair and straightforward. Rick went above and beyond to make what could be a stressful experience into one that was truly enjoyable. And the friendly parrot in the showroom was just icing on the cake. Kudos to Ric and the entire Glencoe mini team. read more

MINI of Glencoe - Auto Parts & Supplies Near Me - Glencoe, Illinois

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Poor communication with the service dept. They do not listen to what you want, they sell you things you do not need, they try to pass off optional services as Mini required service for profit regardless of whether your car would receive any benefit from the pricey service. They never offer a loaner car. You either wait or they will drop you off somewhere. Their prices are the highest in Chicago. They have birds that attack people. read more

Justin Rodrigues, Service Advisor has been AMAZING in helping me to determine repair issues I had from doing business with other Mini repair shops. He was able to determine exactly what was wrong with my 2015 Min Countryman and supplied a loaner, very generously working with my schedule. I am totally appreciative all of the effort he put in to helping me! Thank you, Justin! read more

My contact, unfortunately, was Jeremy Johnson....nice, but of NO help.....and, I had to argue with him to get a refund on the second repair charge which was a repeat of the first charge only, twice as much money!!! When I complained further, he commented, that, he had been "very generous " with the refund.....but, I should never have been charged for that second repair. I drove home after the first repair and, the same warning light came on before I even got home!! Jeremy had no authority or power to make things right, so, your suggestion to contact him is simply ridiculous!! In Feb., I had your dealership check the tires and wheels (repairs and replacement covered by insurance at that time!) and, they told me there were no issues....which was not true, so, now, I am looking at big extra expense for another mistake by your dealership and technicians!! Beyond frustrating AND expensive.. I specifically, made an appointment to have the wheels and tires checked while the insurance was still in place. When this warning light came on, then, the dealership told me I needed $3500 worth of wheels.....which was certainly an issue in Feb., but, again, your people totally missed it!! If you put the car up on the rack, how could it be missed?? Took my car to my previous mechanic and concurred, that, indeed, wheels were damaged and, that should have been recognized when I requested the inspection.....this is a customer service nightmare!!!! read more

Really nice sales guys ... Ric and Joe. Super helpful. They rode with me while I took the Mini for a spin. Super cute car but a smidge too low for me. read more

This place is an absolute joke. Actually made our car worse off and had the audacity to ask us for for more money to fix their mistake. Avoid at all costs if you can. Terrible on every level. read more

I was told by Justin I would be getting a call from the manager to get some card details regarding a comped Uber as my vehicle was repaired for a thermostat. Upon arrival, my car was still not blowing any hot air. They kept the car an additional day and a lady at the cashiers desk told me herself that she could not order me an Uber, and they could comp me. Never once did I request this on my own and thought it was nice. I had ran my car for 25 minutes (in their parking lot!) upon arrival and the thermostat was still not working to heat my car up. I noticed right after my paper work also only reflected 5 miles added to the car when it was actually well over 50. Not my first time getting a repair on one of my vehicles, and this particular issue did not require 50+ miles to be added. They disguised this additional mileage as "standard" and said they fixed it on their end, but I am yet to receive a copy of that as well. The repair done does not require the car to be driven much after repair as this was not a brake or suspension related issue. I understand running the car for my particular issue, but this whole situation was very odd as I own other vehicles and this issue has never happened to me in regard to mileage. Why make a promise to a customer and then ignore them after, too? Really odd business practices. I did go ahead and file a report to the FTC because although nothing can be done to remediate the mileage, this particular dealership needs to be investigated for incorrect paperwork reflection and shady practices. Push a lot of simple maintenance on you, too. No greeters and no one approached me once when I picked up the vehicle, as well. Took a while for me to realize the cashier was not talking to a customer, but a coworker. I'd recommend visiting another MINI in the Chicagoland area. read more

MINI of Glencoe - Never responded or called me regarding the matter. - Auto Parts & Supplies Near Me - Glencoe, Illinois

The waiting area for service is the best mini service waiting area I have seen. During non Covid times there was a complimentary omelette station. There are complimentary snacks and coffee/tea/ice cream. They also have a separate room with a children's size table. There are also electrical plugins and space to work from a laptop. I've always had a great experience getting my mini serviced at this location! read more

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These guys are always pushing the limits on so-called necessary repairs. Four years ago they said my exhaust system needed replacing, which was weird because it wasn't noisy at all. I declined then and they never brought it up again since -- was it all a scam? Now they claim I caused a chip in the windshield of a loaner car, which I never saw, and tacked another $100 onto my $2800 repair bill. I've now spent upwards of $15,000 with them over the years. This his how they treat their loyal customers? They don't even wash your car after servicing it. Skimming for dollars seems to be their business model. read more

Warning. Do not go inside this building. They have two untrained parrots in the show room. I was there this morning getting my car washed. While I was making a cup of coffee, one of the birds attacked me... flew across the room, landed on my head and shoulders, and dug its claws in. I had my back to the bird and never saw it coming until it was on me. An employee came and removed the bird. I continued and the bird attacked me a second time not 30 sec later. I yelled and they ran over again to remove the bird.I have a torn shirt and scratches on my shoulders as a result. Unsure if bird scratches are dangerous or carry disease. I'm surprised they are allowed to have wild birds indoors. Stay away or at least do not go inside. read more

I purchased my new Mini at the Glencoe location last week. I called ahead to see what the current procedure would be and if it was necessary to make an appointment. Not necessary but recommended and the friendly sales associated welcomed me with exactly the car I described on the phone. The entire transaction was smooth, friendly and very professional. I was especially delighted about the sales process not being pushy and being at any point oversold. Drove off the lot a few hours later and I love my new car. read more

MINI of Glencoe - Great new Car - Auto Parts & Supplies Near Me - Glencoe, Illinois

Update. Was supposed to get called Tuesday about the car. Nothing. To make matters worse the car is still not ready even though they said it would be ready today. Friday. The absolute lack of consideration and not being able to communicate is ridiculous. To be honest you should just take your car somewhere else! read more

Have been having my wife's mini serviced there since Knaus Mini closed! Very happy with the service department and the quality of the work ! This is her 3rd mini cooper and when she is ready for number four we'll purchase it there! read more

Living in the city, with a small garage spot and hardly parking options, I knew I was in the market for a subcompact car. After going to 3 VW dealers looking at a Golf, 2 Honda Dealers looking at a Fit, I was exhausted and decided to put out ONE more call into Glencoe Mini (they had GREAT Google reviews!) I live in the city, so getting up to Glencoe wasn't easy without a car, so I called and was put through to Michael McGuire, fast. I gave him all of the details, communicated mostly through efficient texts and got the starting numbers I needed to keep moving to a baseline. I drove up to the dealer after getting a couple quotes from competitors and met Michael. We definitely vibed quickly, and he was certain he could meet me in my budget and get me into a Mini I loved. I had a smaller budget, and they only had a few cars that fit.. they didn't end up being the right one for me. After my test drive, I pulled back into the lot and I saw one out of the corner of my eye that I WISH I had, but knew I couldn't afford. Ultimately, and after some luck, Michael managed to get that exact car in my hands, and I knew I was a LUCKY gal having the option to drive this car everyday.  Ultimately, the whole process was exhausting, but after walking into the PRISTINE dealership, meeting Michael and being myself in a car that couldn't represent me more, I wish I would've started here in the first place.  THANK YOU Michael and team for making my first "city car" come true. Cheers to Walter White! read more

MINI of Glencoe - Auto Parts & Supplies Near Me - Glencoe, Illinois

1) We loved working with Michael, he's a great and honest guy. Led us in the right direction without being the least bit pushy or "salesy." Everyone at the dealership was nice and their Covid safety guidelines were in place. 2) We love our mini! There's nothing else that compares to it out there! 3) We HIGHLY recommend buying from MINI of Glencoe, don't go anywhere else for your MINI! read more

MINI of Glencoe - Auto Parts & Supplies Near Me - Glencoe, Illinois

Since my 2007 Mini Cooper is higher maintenance than me, I find myself at a Mini dealer every 1,000 miles or so (monthly) to add a quart of oil. Of course I could do this myself, but I like to buy the specific oil and have a professional deal with it. The free coffee and muffins and nice waiting area are an added perk. I wouldn't normally review a dealership, but Fields has met my expectations since they took over Mini in the North Shore. I had gone to Knauz many times and they took care of me so well that I was actually devastated when I heard of the change two weeks before it happened. I don't think anyone from Knauz came over since I didn't recognize anyone, but there are Mini experts and the others are clearly actively learning. read more

WARNING: Took my car in to get an oil change and fix a couple other engine problems. Got the car back after a few days because a part needed to be ordered in. When I picked up the car there was a scratch on the side of the car and a MASSIVE crack across the top of the windshield, left to right. I immediately brought it to their attention and this was the response I received: "Well it probably happened in the car wash and you're going to have to pay an extra $471 to fix it." Are you kidding me?!?!? Furthermore, I never even received a courtesy call from them telling me what to expect or even an apology. They didn't have the common sense or courage to do so. I expected so much more from a Mini Dealership when working on my Mini. Take your car elsewhere! Since they are set up in Glencoe, they couldn't care less because they think everyone there is rich as can be and so will charge you left and right and not give a damn if damage was caused by them. WORTHLESS PEOPLE read more

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We ordered and purchased an electric Mini Cooper - our first experience with Mini or electric cars. We worked with Ryan, who was extremely helpful through the entire process, from testing the car to placing the order to completing the transaction. We received regular updates on the progress of the car, which was delivered well ahead of schedule - it was truly a customer experience designed to delight! When we picked up the car and completed the transaction, we also worked with Alex on the finance team, who was great about explaining everything and providing a low pressure experience - he was great to work with! We were so happy with our experience and highly recommend this dealership! read more

The service was absolutely fantastic and the cashier, Hiba was so sweet and was able to check me out very quickly!

Stay away from the service department. Did allegedly a brake fluid flush to my car, but never removed the wheels, never opened the bleeding valves... On top of that try to upsell me on brake pads and rotors change (2x $680) and a fuel system clean-up ($200). What a rip-off. read more

I purchased my first car from Fields Auto. They were super helpful and made the process very easy and pleasant for me. Years later, I m still enjoying and loving my Mini convertible. I came back to the team to ask for assistant with some documentation for my vehicle. Iracema Huerta is so helpful and helped resolve this puzzle I had tried to deal with for months. I would recommend anyone to purchase their vehicle with them. They definitely treat the customers more than just a transaction. 5 star experience and beyond. read more

Not sure why the bad reviews. I've had this service group work on my Mini for 5 years, sone major work, some minor. They are incredibly organized, polite, give you a video demonstrating any work they are recommending and even pick up and drop off your car. I'm spoiled... will never go anywhere else. read more

Ok you all, so you know I like to give you the low low on the real deal. So, I was assisting a friend in finding her retirement toy, a Mazda Miata. If you know me at all you know I like shopping cars, negotiating and making a good deal. So we've been at this thing for awhile now starting online and local. We expanded our search and ended our search at Fields Mini of Glencoe North Shore. I spoke to Michael while my friend was test driving at another location. He confirmed the vehicle advertised on Car Gurus was available and he stated he would be present at the time of our arrival. We arrived and he was immediately there to greet us. He quickly, took our ID and information and invited us to drive. At every step he gave us room to look, talk and review. We sat and talked business, personal, socially and patiently. This was really a no pressure purchase. Michael is sociable and professional and his supervisor Alex Skouras is equally as professional as the staffer he works aside. Their team approach was clear and there were no obvious indicators of power and authority, in fact, throughout, the shift of power was always with us, the shopper/buyer. We drove over an hour to get to this location to prospect this vehicle. We stayed over night to complete the transaction, and we did so because of our own oversight. Who leaves without a check book??? But the Mini staff was super patient with us. We got a room at a local hotel and stopped at a local bank in the morning to get certified funds. When we arrived in the morning we finished our deal out working with Molly Barasa who too was professional, knowledgeable and gracious. There is nothing I would change about this experience including the fun of the rainstorms making this more of an adventure. Thanks Fields Mini of Glencoe, we appreciate you. For an exceptional car buying experience, go to Fields Mini of Glencoe. read more

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I did not have a good experience with the service department. Communication was lacking and they kept my car for four days. At first, they were very good about telling me what was wrong with my car and how much it would cost, but actually fixing it was a whole different story. I called, they would promise it the next day. After another 36 hours I called again. Still not ready. Finally, we said we'd just pick it up done or not. Then, "magically" it was finished! When I did pick it up and paid my $4,000 bill, the check out person was very rude. She gave me my receipt and turned her back to me. I had to ask, "Where is my car?" She answered, "Through that door behind you." Mind you, that door was small and was across the showroom. How was I to know where to go? I will never go to this dealership again. I will never buy a MINI again which says a lot because we owned four MINIs at one time!! Clearly we WERE big fans! read more

a week ago I just purchased my Mini S 2 door hardtop from Mini of Glencoe North Shore. This is my second time owning a Mini Cooper. My first purchase in Madison got me hooked on Mini's. This time I had dwindled it down to two different Mini's at two different dealerships..and..the Reason I purchased from Mini of Glenco instead of the other Mini at the other dealership..wasn't due to pricing..It was Absolutely based on the salesperson. The other dealership did Not provide the "Mini" customer service that I had been accustomed to. Ric Tryce at Mini of Glencoe did!! He was amazing..made me feel welcomed back to being a Mini customer..and provided extremely fair pricing!! We communicated by phone and email due to coronavirus circumstances..when I arrived today to pay and sign for my Mini it was Flawless..all the paperwork ready do to their awesome financial advisory as he was off today and prepared everything in advance yesterday for me. Talk about Teamwork!! Nothing but great things to say about Mini of Glencoe!! read more

Ric is an incredibly positive, helpful, and knowledgeable salesman at MINI of Glencoe! I have nothing but positive things to say about every one of my experiences with this dealership. Destiny does a great job of explaining warranty and the financing process. I definitely recommend this location. It put a good taste in my mouth for the brand and experience of MINIs as a whole! read more

I'm on my 4th Mini. Needless to say I love the car and have a lot of experience getting it serviced. I was going to Mini Chicago until it closed. Now I get my car serviced here at the Glencoe dealership. I can't say enough about Jimmy and Justin. To say that they go above and beyond for me is an understatement. I work 12-14 hours a day. Trying to schedule my car to get serviced or picked up for service isn't an easy task. However, Jimmy and Justin do everything they can to accommodate me. They treat me with the utmost respect. I acknowledge that getting your car serviced at a dealer is much more expensive than going somewhere else. But the fact that I choose to come back here says it all. I'm always contacted and informed of what repairs need to be done right away or what can wait until later. I'm given options. All my questions are answered. I've waited there while my car was being taken care of. I see how busy the people in the service dept are every day. The flow of customers and phone calls are endless. I know that if my call isn't returned right away it's because they're busy. But despite that, they always get back to me within 24 hours. All of that is what exceptional customer service is. My job is stressful and everyday life is more stressful these days. Justin and Jimmy take the time and make the effort to make things easier and I truly appreciate that! read more

Not a great experience. I was trying to lease my second Mini, and I'm not saying that they were trying to pull one over on me, but they did gave me three different lease payments for the same car, same specs, in 3 days. When I asked them to explain why these monthly payments are all different, I really didn't get a straight answer. Something like, "It's real complicated how the taxes are in Illinois." They are totally calculating the taxes wrong and I showed them on the Edmunds lease calculator website. I showed them another example on another website and any web search you do will show that a $34K pre-tax car should not have $3880 in taxes. You are only paying sales tax on the leased portion of the car. Then you pay a monthly lease tax. The taxes should have been $1550 and about $45/month in lease tax. Again, I asked them to explain. No real answer. The math doesn't lie. I would be very careful and check the math before leasing or buying. I was disappointed and eventually, when I called them on it, they just ignored me. read more

Took my car here for an oil change and received a call back that the latch to the hood broke while they were opening it and it would take $700 in new parts and labor to repair. I asked why they thought the fact that they broke the car was my responsibility, but they didn't see it the same way (part was worn, etc.) Had a mechanic buddy of mine then take a look at the hood and he was able to fix it without any new parts. Definitely won't be bringing my car back to this dealership for repair. read more

Michael McGuire, our salesman at Mini of Glencoe was excellent and highly recommended! He showed us the Mini with the features and colors we were looking for and after our test drive we were sold! We drove our Mini home the same day and the following week the dealer added the optional racing stripes to the hood of our Mini Clubman, looks terrific and I think it even goes faster too... Thank you Michael for your expertise and making our purchase a great experience. Richard Rambo read more

Buyer beware -- just turned in my 2nd and LAST Mini from these folks. Check other options 1st, 2nd and 3rd -- and may god have mercy of your experience here -- because these guys WON'T! Suck time! read more

I only wish I had bought my mini here, but they weren't open at the time. Now, I go to them for service. They're pleasant to work with, quick, and very responsive. Justin Rodriquez is my go to. Customer service is strong here. read more

What a great experience from the service department. Our Countyman needed a pretty big repair and Justin and the service team delivered perfectly. Amazing communication. Thanks Mini of Glencoe!!!! read more

Previous experience with them was great. They recently converted to a MINI dealership but they still advertised saying that they serviced INFINITI cars. I made an appointment online and came in only to find out that you had to call to make an appointment and that they didn't have any INFINITI tecs available. Wasted my morning and time off of work just to come here. Seems like common sense to leave a message on your website to call to make an appointment for INFINITI cars rather than allowing people to book appointments. read more

I wouldn't recommend this dealership I would recommend Bill Jacobs Mini in Aurora over them and that's coming from someone who just had to pay 3000$ for a repair. They don't get back to you with updates on your car and I felt like because I sounded like a kid they could get one over me. read more

Most, if not all of us dread the idea of having to deal with pushy salespeople. However, my salesperson at Mini of Glencoe, Michael McGuire, was an exception and exceptional. Michael was courteous, kind and nothing less than a first rate professional. Even before I met him in person we spoke on the phone and he couldn't have been easier to talk to. When I got to the dealership the next day and met Michael in person we took a test drive where he took the time to inform me about all the cool features in my Mini. Michael knows Mini's inside and out like no one else. When we returned to the dealership we walked around the car to inspect it for damage, scratches, etc and the car was immaculate with the exception of scratches on the plastic wheel well trim which Michael immediately offered to see if he could have repaired. He had the piece replaced with a new piece of trim. The entire experience from my initial conversation to test drive to delivery was a truly pleasant experience. So, if you are in the market for a Mini Cooper (they are great cars) then I suggest you head straight to Mini of Glencoe and ask for Michael McGuire. read more

I came to MINI of Glencoe after purchasing my first MINI Hardtop at MINI of Chicago. I worked with Michael McGuire who was super nice and friendly - a down to earth guy. He helped me find what I was looking for (a Clubman now that I have twins) and he helped me find a really great deal, too! The whole process was really easy and he even helped me transfer some of my accessories from my old car at no cost. Awesome experience! read more

It was my first time buying a car and I have to say Michael McGuire and the team at Mini of Glencoe made the experience seamless. I was under no pressure to buy a car. After I did my research and decided on the car I wanted, the paperwork process was fast and I was out the door just in time for lunch. If you are looking to buy your next Mini, check out Mini of Glencoe and ask for Michael. I will definitely be back there for my next purchase! read more

If you care about not being "nickeled and dimed" for anything and everything they could possibly justify to charge you for "service," then DO NOT have your Mini serviced at Mini of Glencoe. And the "Service" Manager's vain attempts at justifying excessive charges for simple tasks that should instead be a free dealer courtesy, was presented as unapologetic hubris which borders on a lack of integrity. (example: charging me $150 to tell me my key fob does not work because the receiver in the mirror is not picking up the transmission from the fob, ...and then telling me it will cost $800 to fix/replace it). Never again. read more

Justin managed the service for my Mini Cooper S, and went above and beyond to make sure it was quick and easy. By far the most pleasant experience I've had with a dealer. Also dealt with Ralph, who was very friendly and hospitable, and John, who performed the inspection and was knowledgeable. read more