I had to return my car back to Buss Ford for a minor service issue today. Wesley and his team got…read morethe problem taken care of in no time and I was back on my way home. Thank you for the excellent service!

I've been hesitant to write a review for Buss Ford because I wanted to make sure my experiences…read moreweren't just isolated incidents. Unfortunately, after multiple visits, I feel comfortable saying the issues have been consistent enough to share. I've brought my pickup truck here several times for warranty and recall work. One of my biggest frustrations involved warranty repairs they claimed would not be covered and attempted to charge me regular mechanic rates for. I declined the work, took the truck to another local repair shop, and they were able to complete the repair under warranty without an issue. I also had recall work completed here where the actual issue was technically fixed, but the quality of the work was disappointing. Ever since the repair, grease comes out around the window frame every time I roll the window up or down. It's frustrating to have new problems after bringing a vehicle in for service. I genuinely wish I could leave a better review because they are a longtime community business, but based on my experiences, I would not recommend buying a vehicle here or using their service department.

I love the Kia managers Jordan and Alex my firstborn child is going to be named Alex middle named…read moreJordan. I have never felt so helped at a dealership before and I will never be going back to any other Kia dealership ever. If they didn't find me I think I would've gone to another Kia dealership and had a horrible experience. I absolutely love my forte and I don't think I would be able to live without my car and every single time I go for service. The snacks are galore so delicious. I felt so helped and so appreciated when I went there and I felt like I was really scene.

Jose Soloranzo was extremely helpful! Made the process fast. And very upfront which I appreciate.read more

This was the best car buying experience I ever had. Nick and…read morehis team were so professional and polite to us the entire time. The price was fair and we didn't get the usual dealer B.S. I would highly recommend Auto Villa if you are looking to by a car without all the added frustrations. Nick will take good care of you. -Eric and Jenni

Stay away. The promise to make things right and lie and do not. when I test drove it I told them…read moreseveral times something was wring with the alignment they told me they would make it right. I had to call several times took t back and they lied to my face they fixed it. they couldn't align it because the suspension is junk. Slteschrf out several more times they ignore you.

I strongly advise avoiding this dealership at all costs. My experience was nothing short of…read moreappalling. They seem to have little to no understanding of customer satisfaction and appear to thrive on selling cars with preexisting issues. When you contact them to address these problems, it becomes clear that their true intent is to profit from your misfortune. They are well-versed in their legal rights and clearly know how to exploit them, walking the fine line of what they can get away with. Promises made during the sale quickly turn out to be empty, leaving you feeling deceived and powerless. The behavior of the individuals I dealt with, specifically H**di and Jo*, was deeply unprofessional and outright disrespectful. Instead of addressing concerns, they resorted to projecting their insecurities onto me as a customer--calling themselves "pieces of sh*t," hanging up mid-conversation, and even handing the phone to other "customers" to insult me. There's also a potential violation of two-party consent laws, as they may have recorded conversations without my knowledge or agreement. They later attempted to use these recordings as a form of intimidation, which is completely unacceptable. (The last statement is alleged, but I do know that they decided to let to me know, mid-conversation, that they are recording our conversation. And you think this is an internal system....it's not. It was done on a personal cell phone). This business epitomizes every negative stereotype about "used car salesmen." If there were a negative star rating, this dealership would deserve it. They prey on customers, overcharge for their products, and deliver some of the worst customer service I have ever encountered. Save yourself the headache, frustration, and financial loss. Take your business elsewhere.

I highly recommend Auto Outpost North. I have purchased 2 cars & love them. I have had no problem…read morewith them & actually traded in the last one for the new one. I worked with the owner, Joe Perlin, who was great. One of the running boards isn't working properly & he is replacing it. If you are in the market for a new vehicle, go look at what he has. They are beautiful cars, reasonably priced.

Love my Subaru it if Is actually the best car I have ever had ever I would buy 1 million more cars…read morefrom Castle just because of the Service 10 out of 10 if I could give 1 million stars I would

Why make an appointment. I waited 3 hours for an oil change and tire rotation with an appointment…read more Don't take appointments if you don't have enough staff. Put a placard on the car that says customer had appointment, not customer waiting. Bring a pillow.

We bought a 97' Civic from Griffon Auto Sales in Lakemoor. The owner, Ray, is friendly and…read morecommunicative, and talked us through a number of options in our price range. We are so happy with the car we ended up with, and also with the helpfulness of the owner and mechanic. Plenty of options under 10,000, and they work with you to find a car that fits your needs.

I had the pleasure to find this business on the way home when leaving, disappointed yet again, from…read moreanother car dealer. I decided to stop by and look at the cars they had for sale, but I had a really tight budget, so hard to work around. Ray, the owner, walked me through a couple of the options they had remotely close to my price range, and one of them was a new acquisition that they had just got in. Ray was honest with me and told me he would not sell me that car before he made sure it was completely safe. He went above and beyond to fix everything that car needed fixed in the least amount of time possible, and even more, and he showed me all the receipts for everything. I cannot say how much I appreciate everything he has done for me. I just got into the country, I work as an intern at a local business, and I really needed a safe car to get around. He gave me an amazing deal and the opportunity to work with my payments, because he understood my situation, and took a huge leap of faith with me. I can't recommend this business enough. Rather you need your car detailed, or you need a new car, make sure you come by his store.

Bought one truck from here, so far so good... However, I…read moredigress... A month ago, my son and I looked at a truck. Seemed to be in good condition (by auto Industry standards = body needs work but FREE FROM MAJOR MECHANICAL ISSUES)... Drove it, liked it and began to look at some things. The only thing we noticed was that there was a pretty good "shake" in the steering and it could have been from a missing stabilizer link. "Oh yeah, we'll have our mechanic look at everything..." May 1, 2019: Came back, looked at the truck again and drove it... "Shake" in the steering was gone an every thing seemed like it would be a good "buy". May 6: Broken rear leaf spring shackle and the fuel lines "are rusted so bad they are hemorrhaging fuel" (master tech at Chevy dealer)... $1700 in repairs... 6 days old... Called them to report what is going on with my son's truck and all I got was: "I wouldn't take any word from any mechanic at any dealership. If you wanna bring it to my guy...". YOUR GUY MISSED A COMPLETELY RUSTED THRU LEAF SPRING SHACKLE AND FUEL LINES THAT ARE LEAKING!!! Prolly best to take ANY car/truck you're thinking of buying from here straight to a rack and have it inspected... No exceptions...

I recently purchased a truck from this dump and that was my first mistake. Actually every single…read moreused car lot in mchenry is a dump in my opinion. But I bought a truck that they said was in great working order and their mechanic said it was all good and a month later it's in the shop with a fried transmission which is a 2000 dollar repair. So if you want my advice do not buy a vehicle from this place or any place in McHenry trust me

Best customer service of any auto dealership I have encountered. I stopped by serendipity on the…read moreway to another dealership to see if they might have a Jeep on the lot that I would consider. They did have a used Jeep that was immaculate and very honestly price. They listened to my opinion about the car with respect and we came to a reasonable price. I never got the "slimy" feeling I have felt at other dealerships-it was interacting with logical, intelligent folks who really cared about your thoughts. Eddie my sales professional was great-not pushy, very intuitive. I will definitely start the next car search here.

Salesman Mike McConnoaughey is a real Gem of a Salesman. Love that Dude! I actually need Mike To…read morefind me a 2021 grand Cherokee Asap Cranberry Red or White limited Hemi please Mike And Low miles 30000 to 40000 tops thankyou8153478892

Nicole and Noah sold me my amazing Subaru outback! I suggest them for any purchase no matter the…read morecar. Even if I wanted a new Toyota I would settle for a used one any day just to work with them and their excellent service

Listen better to customer service issues and history. Problems from 2 years ago are not happening…read morebased on a bumper scrape from 4 months ago. They said the bumper was damaged and they needed to remove it ($480) and then troubleshoot the electrical system for additional unknown cost after that. The car was never in an accident, just side bumper scraped, no damage. Service was horrible, explanations did not make sense. Damaged electronics from a bumper scraped 4 months ago, yet issues have been going on for two years. Terrible...All electronics go through tear bumper? The "no sight" problem was because o may have worn sunglasses really?