Jake is amazing! My…read morefirst car buying experience, 5 years ago, was miserable. I was a 19 year old girl who had no idea what she was doing, and that was surely taken advantage of (extremely high interest rate, paid much more than the car was worth, drove off the lot with an empty gas tank and bald tires- and I had no idea anything was wrong). So, I walked in the doors of Buss Ford last week with great caution. I was so scared that history would repeat itself. I was incredibly wrong! Buss Ford treated me like one of their own, like my opinion mattered. They had MY best interest in mind, which is nearly impossible to find these days. Drew and Dave initially helped me. I was very picky and set on what I wanted. They took my wants and needs into consideration and began our search. They took the time to research the BEST options for me, asking me what I liked or didn't like. We compared multiple models- used, new, base model, bells and whistles. We looked at so many different Ford Fusions- I couldn't believe how different one could be from another! Then Jake stepped in and assisted me in physically looking at my dream car- I have been looking at this car for nearly two years now. He explained every part of the car- he went through all the buttons and touch screen things, cool features, etc for me. I am surprised he didn't lose patience with me- I know I can be a lot to handle! Finally, we made the sale. I received so many incentives and 0% interest... I felt like it was too good to be true! I definitely got my "bang" for my "buck". Even my dad couldn't believe how lucky I was! After the sale was made, I figured that would be the end of my contact with Jake, my salesman. NOPE! He has answered every single question I have sent him since that day, very promptly. He is so helpful! We got remote start installed, ordered custom weather mats, and much more. Plus my first oil change is free! He even assisted me days later on connecting my bluetooth and learning the manual/automatic shifter. He went above and beyond anything I could have ever expected. I highly recommend this dealership to all of my friends, family, and neighbors. GO TO BUSS FORD. AND ASK FOR JAKE!

I've been hesitant to write a review for Buss Ford because I wanted to make sure my experiences…read moreweren't just isolated incidents. Unfortunately, after multiple visits, I feel comfortable saying the issues have been consistent enough to share. I've brought my pickup truck here several times for warranty and recall work. One of my biggest frustrations involved warranty repairs they claimed would not be covered and attempted to charge me regular mechanic rates for. I declined the work, took the truck to another local repair shop, and they were able to complete the repair under warranty without an issue. I also had recall work completed here where the actual issue was technically fixed, but the quality of the work was disappointing. Ever since the repair, grease comes out around the window frame every time I roll the window up or down. It's frustrating to have new problems after bringing a vehicle in for service. I genuinely wish I could leave a better review because they are a longtime community business, but based on my experiences, I would not recommend buying a vehicle here or using their service department.

"Tell me how much you can afford per month..."…read more I know that scam and you know that scam and I really thought that when my wife and I came into this dealership, we were prepared for all of it and many other tricks. Part of the problem was that our family was down to one car and we needed a replacement ASAP. It's hard to be diligent when you put too much pressure on yourself. We could've stuck with the rental car for another week for a few hundred bucks, to ensure we didn't get robbed a thousand bucks or more. My wife is a really good BS detector and she's not afraid to call it out. She was argued about how there was a lease promotion on the website and the dealership claimed that it only applied if we paid for the LoJack. They made the numbers work, so while it was odd, we didn't dig too deep. For the smart ones out there, you know this already, but for those unaware (like us), take the time to google "Do I need to pay for a dealer pre-installed LoJack?". We were too trusting, as the people we worked with were polite and patient. We liked the salesperson we worked with as he was kind and conversational, but we fell for the scams once we got to the paperwork and the finance person pulled some trickery that I didn't quite comprehend until I had the time to process. We love our Kia and we got it at a price that we feel was roughly in line with other dealerships, sort of. The problem is that we learned some things through this process and we think we could've saved $1000s off of what we ended up with. I wouldn't feel comfortable recommending this dealership to anyone. Maybe if you're smart and savvy and know the game well, but if you're looking for some honest brokers, go somewhere else.

Michael S the salesman was good person to work with. They honored the price as advertised on their…read morewebsite. Was in and out and less than two hour. I recommend this place

terrible management. have been through three trying to get simple items handled from day I bought…read morepickup. now onto new guy and says never was a ticket are you kidding me. never by from and kicker not even registered with Better Business Bureau go figure because they're cheap don't appreciate their customers after you spent 60,000 on a pick up

Really like these guys. They have great trucks and nice salespeople. Will definitely continue…read morebuying from them

I strongly advise avoiding this dealership at all costs. My experience was nothing short of…read moreappalling. They seem to have little to no understanding of customer satisfaction and appear to thrive on selling cars with preexisting issues. When you contact them to address these problems, it becomes clear that their true intent is to profit from your misfortune. They are well-versed in their legal rights and clearly know how to exploit them, walking the fine line of what they can get away with. Promises made during the sale quickly turn out to be empty, leaving you feeling deceived and powerless. The behavior of the individuals I dealt with, specifically H**di and Jo*, was deeply unprofessional and outright disrespectful. Instead of addressing concerns, they resorted to projecting their insecurities onto me as a customer--calling themselves "pieces of sh*t," hanging up mid-conversation, and even handing the phone to other "customers" to insult me. There's also a potential violation of two-party consent laws, as they may have recorded conversations without my knowledge or agreement. They later attempted to use these recordings as a form of intimidation, which is completely unacceptable. (The last statement is alleged, but I do know that they decided to let to me know, mid-conversation, that they are recording our conversation. And you think this is an internal system....it's not. It was done on a personal cell phone). This business epitomizes every negative stereotype about "used car salesmen." If there were a negative star rating, this dealership would deserve it. They prey on customers, overcharge for their products, and deliver some of the worst customer service I have ever encountered. Save yourself the headache, frustration, and financial loss. Take your business elsewhere.

I highly recommend Auto Outpost North. I have purchased 2 cars & love them. I have had no problem…read morewith them & actually traded in the last one for the new one. I worked with the owner, Joe Perlin, who was great. One of the running boards isn't working properly & he is replacing it. If you are in the market for a new vehicle, go look at what he has. They are beautiful cars, reasonably priced.

I made an appointment Thursday for a key reprogrammed on Saturday .I also asked for a call to tell…read moreme how much it would cost and how long it would take. Nobody called me but I did get an appointment reminder Friday. Saturday morning I get a text saying I need an earlier appointment to get that done. I called to see if I could get a loaner car and just leave it there since I took the day off work ( unpaid) to go out there since I live 49 miles away. They tell me they can't even do a key reprogram for my car because they aren't a Mitsubishi dealership anymore. When I made the appointment they ask what kinda car and knew I wanted a key reprogram. I was hoping because of new ownership the dealer would improve but it's still the same horrible Gary lang.

Avoid this place like the Plague- I bought a car from here and later asked questions about the…read moreinspection they so claim to have done as i had some issues that arose and they said they didnt look at anything as the car was low on miles. I was like how can you claim on the carfax report complete inspection done and sell a car that has been "certified" with even looking at the car... Needles to say they didnt stand behind there word and I had to foot the bill of which they claimed was inspected and good. I will never buy another car from Castle again- very shady and dishonest dealership - beware!!!

We bought a 97' Civic from Griffon Auto Sales in Lakemoor. The owner, Ray, is friendly and…read morecommunicative, and talked us through a number of options in our price range. We are so happy with the car we ended up with, and also with the helpfulness of the owner and mechanic. Plenty of options under 10,000, and they work with you to find a car that fits your needs.

I had the pleasure to find this business on the way home when leaving, disappointed yet again, from…read moreanother car dealer. I decided to stop by and look at the cars they had for sale, but I had a really tight budget, so hard to work around. Ray, the owner, walked me through a couple of the options they had remotely close to my price range, and one of them was a new acquisition that they had just got in. Ray was honest with me and told me he would not sell me that car before he made sure it was completely safe. He went above and beyond to fix everything that car needed fixed in the least amount of time possible, and even more, and he showed me all the receipts for everything. I cannot say how much I appreciate everything he has done for me. I just got into the country, I work as an intern at a local business, and I really needed a safe car to get around. He gave me an amazing deal and the opportunity to work with my payments, because he understood my situation, and took a huge leap of faith with me. I can't recommend this business enough. Rather you need your car detailed, or you need a new car, make sure you come by his store.

Bought one truck from here, so far so good... However, I…read moredigress... A month ago, my son and I looked at a truck. Seemed to be in good condition (by auto Industry standards = body needs work but FREE FROM MAJOR MECHANICAL ISSUES)... Drove it, liked it and began to look at some things. The only thing we noticed was that there was a pretty good "shake" in the steering and it could have been from a missing stabilizer link. "Oh yeah, we'll have our mechanic look at everything..." May 1, 2019: Came back, looked at the truck again and drove it... "Shake" in the steering was gone an every thing seemed like it would be a good "buy". May 6: Broken rear leaf spring shackle and the fuel lines "are rusted so bad they are hemorrhaging fuel" (master tech at Chevy dealer)... $1700 in repairs... 6 days old... Called them to report what is going on with my son's truck and all I got was: "I wouldn't take any word from any mechanic at any dealership. If you wanna bring it to my guy...". YOUR GUY MISSED A COMPLETELY RUSTED THRU LEAF SPRING SHACKLE AND FUEL LINES THAT ARE LEAKING!!! Prolly best to take ANY car/truck you're thinking of buying from here straight to a rack and have it inspected... No exceptions...

I recently purchased a truck from this dump and that was my first mistake. Actually every single…read moreused car lot in mchenry is a dump in my opinion. But I bought a truck that they said was in great working order and their mechanic said it was all good and a month later it's in the shop with a fried transmission which is a 2000 dollar repair. So if you want my advice do not buy a vehicle from this place or any place in McHenry trust me

Salesman Mike McConnoaughey is a real Gem of a Salesman. Love that Dude! I actually need Mike To…read morefind me a 2021 grand Cherokee Asap Cranberry Red or White limited Hemi please Mike And Low miles 30000 to 40000 tops thankyou8153478892

Make sure you do your own research on the vehicle you plan to buy from this place. I purchased a…read more2014 grand cherokee, was told it was accident free, still have the email, well stupid me trusted the words of a car dealership. Turns out the jeep was in 2 accidents. They lied. Then multiple trips back to the service department, some of which were to fix what they already worked on. I guess when your mechanic posts on social media, he has a hard time doing his job after his motorbicycle accident, you can expect shabby work. Parts left off, Brackets bent out of the way, on parts that were removed by their so-called mechanic, parts changer at best. Don't trust a word they say.

The team in sales is great and truly cared about the experience I had. They were very helpful in…read moregetting the accessories I needed and showing me cool features on my car. I love my new Crosstrek and highly recommend Nicole and her team.

Listen better to customer service issues and history. Problems from 2 years ago are not happening…read morebased on a bumper scrape from 4 months ago. They said the bumper was damaged and they needed to remove it ($480) and then troubleshoot the electrical system for additional unknown cost after that. The car was never in an accident, just side bumper scraped, no damage. Service was horrible, explanations did not make sense. Damaged electronics from a bumper scraped 4 months ago, yet issues have been going on for two years. Terrible...All electronics go through tear bumper? The "no sight" problem was because o may have worn sunglasses really?