Love my Subaru it if Is actually the best car I have ever had ever I would buy 1 million more cars from Castle just because of the Service 10 out of 10 if I could give 1 million stars I would read more

Castle Autoplex McHenry - Car Dealers Near Me - McHenry, Illinois

Why make an appointment. I waited 3 hours for an oil change and tire rotation with an appointment. Don't take appointments if you don't have enough staff. Put a placard on the car that says customer had appointment, not customer waiting. Bring a pillow. read more

This is ridiculous, I been here since 7:40am and it is 12:24 pm. All I got is an oil change & filter and rear brakes and rotors changed. I made an appointment for 7:40 am. I been here almost 6 hours. It is $900 for rear pads, front rotors which I wasn't told, rear rotors but no front pads. They gave me other stuff they say I need to fix, they say it is somewhere over $3000. I say I can't afford that so just do 2 things I need. I was here before for just an oil and filter done with tires rotate and I was there for 3 hours. I thought it would be different since it is early in the morning. Ah no difference. He said the brakes were stuck that is why it took so long but 5 hours to get it unstuck, really? Don't come here guys. My total came out to $1061 just for oil change, tire rotation, rear pads $100, rear rotors $240 they say I needed but they change my front rotors $300, front pads $150 and that was it. Too expensive and the 6 hour wait. The guy said he took off $100 because it took too long. First time okay it took long but second time 6 hours, not okay. You won't have my business again. read more

I made an appointment Thursday for a key reprogrammed on Saturday .I also asked for a call to tell me how much it would cost and how long it would take. Nobody called me but I did get an appointment reminder Friday. Saturday morning I get a text saying I need an earlier appointment to get that done. I called to see if I could get a loaner car and just leave it there since I took the day off work ( unpaid) to go out there since I live 49 miles away. They tell me they can't even do a key reprogram for my car because they aren't a Mitsubishi dealership anymore. When I made the appointment they ask what kinda car and knew I wanted a key reprogram. I was hoping because of new ownership the dealer would improve but it's still the same horrible Gary lang. read more

Disrespect or Military!!! My Son who is Service Active duty in the Marine corps Seen an advertised price for a 2023 BRZ for $28314 With and MSRP of $29615 Stock# S230417 AND ANOTHER ONE Stock number S230307 MSRP $32355 SALE price is $30711. He says he is active Military and they come back and say that those prices are NOT Correct. They wanted to ADD $3000 to the MSRP!!!!! NO Military DISCOUNT? They are Liars and should be BLACK LISTED!!! False Advertising! NO Respect for our Military Veterans! DO NOT BUY FROM THEM!!!! BBB Case Files! Veterans Affairs Complaint Filed!!! read more

Castle Autoplex McHenry - SALE PRICE WITHOUT THE $3000 BS TAX!!! - Car Dealers Near Me - McHenry, Illinois

Avoid this place like the Plague- I bought a car from here and later asked questions about the inspection they so claim to have done as i had some issues that arose and they said they didnt look at anything as the car was low on miles. I was like how can you claim on the carfax report complete inspection done and sell a car that has been "certified" with even looking at the car... Needles to say they didnt stand behind there word and I had to foot the bill of which they claimed was inspected and good. I will never buy another car from Castle again- very shady and dishonest dealership - beware!!! read more

From beginning to end I received the DEAL OF A LIFETIME and it only happened at CASTLE AUTOPLEX !!!! Subaru to be exact ! From Mike ( best GM) to the floor manager (Calvin) I was treated like royalty . This has not happened ever at a car dealership in my 50 years of car buying. They will work with you until you are happy! Every person there from top to bottom went out of their way, above and beyond to get me on the road to see my mom. I walked out of there with a 2024 outback. That is completely beautiful. Thank you so much merry Christmas read more

Castle Autoplex McHenry - My new 2024 Outback! - Car Dealers Near Me - McHenry, Illinois

Bought a new car from George Z, great experience. JR in service went above and beyond getting our old car fixed, allowing us to buy a Subaru. When buying ask for George Z. read more

If I could give no stars that's exactly what I would do. The level of unprofessionalism I have received from this establishment is atrocious. From the minute we walked in we should have walked out. The first car we looked at was dead but we understood lights can be left on.. once jumped the engine light wouldn't go off.. when we told the salesman that we were uncomfortable purchasing a car with an engine light we were given so much kick back.. but we go to another car and take a guess.. ALSO DEAD. That should have been our time to go but my husband and I still purchased a brand new car from this dealership in.. back in May... when we attempted to make our first months payment we couldn't and when we reached out to the loan company to try and pay they told us to wait because we don't have a account just yet. Fast forward to end of July we find our castle never sent our paper work. So not only did our payment not get set up but WE WEREN'T EVEN OFFICIALLY APPROVED! We get that taken care of and move on to August the transmission of the brand new car fails.. I call castle to get in and was given the worst customer service... I was told that I needed to wait until Saturday and there are no loaners because loaners need to be scheduled out and they wouldn't give me one.. mind you we are paying extra for the warranty we were told would cover any maintenance, loaners, etc... i asked to speak with a manger and have not been contacted. I will never do business with this place again and warn others before doing so. My car is being serviced at biggers in Elgin and we are being treated like proper paying customers. read more

I have tried for the last year to get real assistance with my leased 2023 Trailblazer that continues to have major issues with brakes, transmission, acceleration, front technical panel and a few others. The dealership now ignores me; especially as a young widowed mother of two. When Castle did look at; they dented my car. read more

Castle Autoplex McHenry - The dealership even dented my car - Car Dealers Near Me - McHenry, Illinois

Stopped in looking for a new to me SUV. Was met at the door by Johnathan Speaker, who showed me the Tahoe I was inquiring about, and made the entire process and transaction completely effortless! Never have I been to a dealer where they didn't talk down to you like a peasant, or talk you in circles. He was to the point, answered the questions I had, and in no time at all I was driving my new to me SUV home. Can't talk this place, and everyone I came in contact with that day, up, enough! 10/10 would recommend! read more

Castle Autoplex McHenry - Just what I wanted in a used car purchasing experience! - Car Dealers Near Me - McHenry, Illinois

Went for oil change and tire rotation, paid $70+ and found out they forgot the tire rotation and refused to do it when I questioned them and showed my receipt. read more

The old owner had a bad reputation for being less than honorable. Meet the new boss, same as the old boss... Beware - The advertised price my vehicle was not honored. Additionally, there is a $2,000 protection package added to all cars - want it or not. I take care of my vehicles, I don't need cigarette burns covered. The truck which was a no-brainer at $61k, became a challenge at $65k, and then real stretch since it is actually $67k due to the protection package, which was not included in the online price, sticker price, etc... and was another unwelcome surprise. I won't even get into the myriad financing issues. I'm about as honest and honorable as they come, and the result of my dealings with Castle, I am an unhappy customer that regrets his decision, and I will be reminded of this every month for the next 83 months. I'd highly recommend looking at other dealerships in the area, perhaps they can do a dealer trade. After the sale, I received a daily call from some guy named Jake (I have no idea if this is a real person), I responded to him with a detailed list of concerns, I have not heard back from him. I can only guess he was happy with the review. The service department, however seems to be good. read more

Last year we. Received a flyer in the mail from Castle come in just take a. Test drive a receive a $25 gas card.. I did better than that. I purchased a brand new vehicle I was told a lie that day . My gas card would be in the mail that day... Never Ever received it. I even went back there 2 weeks later and asked were the the gift card ?? I was told BS story but was promised again it would come in the mail.. never ever received it.. liars.. and then when I originally went in there with the flyer stating the vehicle shown on the flyer stated a different price then what they were charging me. I was told quite that vehicle on the flyer was not available that vehicle was located in Indiana... Liars. Liars. Con artist read more

It was noted that my review I put through to Kia was poor, however that is not the case overall, and I'm not sure where the discrepancy came from. After talking about a few cars, the general manager Nick was able to intervene and help me find a car within my price range. I was skeptical about a sportage but Nick was able to assist me with our other salesman to find me a good deal that met me where I wanted to be with monthly cost. Though the process was long, I am grateful for the deal I got for my new car- it's a great car too and meets all the safety requirements I wanted. Thank you for assisting in my car leasing process. read more

Horrible customer service. I will never buy a car from them again. Kia automotive manager was rude and raising his voice causing another female customer to go outside to wait. read more

I went in for an oil change today. I asked if they honored competitors coupons and the service manager said not usually. So I asked if he would take this one and he then said they do not take competitors coupons and told me it would be an hour and a half wait. I asked if I could leave my info and come back in then. He said no. I asked if I could make an appointment. He said they do not take appointments for only oil changes. So why have an online appointment calender on their website? He looked bored and as far as Customer Service, I will take my money elsewhere and avoid this place in the future. read more

Walked in without an appointment and was met By Eric at the door. He was very helpful and very accommodating during the whole process. Very attentive to any concerns and questions we had. Overall very friendly. read more

Castle Autoplex McHenry - Car Dealers Near Me - McHenry, Illinois

After doing business with this company for over 10yrs and getting the best of service. Now can barely get a called back let alone any help. They never even try to help . Just no noway !!! So sad I have done alot of business with them and sent them all kinds of business. But I guess time to move on. read more

Great service crew... friendly and very knowledgeable. Taken my Kia Optima in for recall repairs. Loaner was offered and still waiting for final results of our recall. Complimentary car wash is always nice and appreciated. There is always room for improvement such as feeling valued walking in and out the doors. read more

Castle Autoplex McHenry - Castle Mchenry - Car Dealers Near Me - McHenry, Illinois

Castle Kia - Mchenry. Worked with a young salesman Mike L - knowledgeable, personable, polite. Attentive, yet not overbearing like the other salesmen I have met at Castle and other dealerships. He put me at ease because he never seemed impatient with all my questions and concerns. Spent time with me to go over all my options available to me that I had with the limited resources I came with. It's rare to find someone that has not only the skills and knowledge but also patience, politeness and a bit of charisma to boot. Ended up putting my purchase on hold - and while I'm sure he was disappointed - I definetely will go back to him when i am ready. read more

I would not use this dealership for any reason. There service department is extremely poorly organized. Ordered a part for my vehicle and after four months of calling every week they lost my order. I then reordered the part and they lost the additional documentation a second time. Makes me question if they can't run a parts department how does the rest of the dealership function. read more

I have leased my last 3 Kia vehicles here from Bill Ciszon. I highly recommend you go and see him. He has worked out the most amazing and efficient vehicles for me at the BEST prices and always goes above and beyond in meeting my expectation. if you are looking for a new car go and see him, you will never be disappointed! read more

Went to Castle this morning. Had an appointment for a recall on the halogen lites on a Subaru @ 9 am. They told us not sure they were in stock after confirming it a couple of days before by phone and emai. They came back after an hour and said they would order the parts . A complete waste of time. I thought Gary Lang was bad Castle reached a new low. So sorry be bought a car from them. read more

Very pleasant experience from start to finish. The salesman that assisted me, Barkari, was not only welcoming and friendly but extremely helpful and calming throughout the entire process. The manager of this location, Jordan, was very knowledgeable and confident which gave me the reassurance I needed. The entire team here is very precise and on top of any and all needs of their customers. I would highly recommend castle autoplex for anyone buying their first car, or their last! read more

Hands down worst dealership I have ever done business with. I really blame myself for being an out of state customer. The vehicle had more damage than I was originally told by salesman. The car has started problems and wasn't serviced. 2 days after receiving the car I paid $3k for full service and new starter because the car wouldn't start properly. On top of that I have already paid my first car note, it is going on 2 months and my car still isn't registered Because the paperwork was sent to my local DMV not filled out properly. I have been on the phone with the dealership for hours only being transferred from voicemail to voicemail. I will NEVER work with them or refer them to anyone. read more

absolute worst! they told me my sunroof looked like someone tried to break into it. they said I needed a whole new sunroof, which would cost a few grand. I went somewhere else, they said the molding needed to be readjusted, and the sunroof re-programmed. cost me $200. Castle is a SCAM!!! I'll never go back read more

Our car buying experience was fine. But once we left the dealership, they were DONE WITH US!!!We inquired about purchasing an accessory for the car with the salesman who closed the deal...he told us that accessory could NOT be installed in car. As we knew this was not the case, we then inquired with Jordan, the sales manager, took days to get back to us and quoted a price of almost $700+tax to install. We received an email directly from Kia, with the same accessory, install included, for $407.98. Jordan told us that that price was for a NEW custom ordered cars ONLY and that he didn't think he could honor it and would get back...he never called back. We called Elgin Kia and they will be installing it next week. In hindsight, we probably should not have bought the car there. Bottom line-poor customer care and service. read more

Shopping for a new car. Salesperson we had really needs to know his "audience". I was instantly turned off when "Greg" admitted to bullying moms/women in minivans. Then we had to wait a long time because the "manager" needed to talk to us.... When he finally arrived it looked like he just rolled out of bed. These are the exact reasons I hate shopping for cars!!! We did NOT purchase a car here. read more

This is the worst dealership I have ever been to! I brought my car in Monday to get my thermostat fixed since the gauge wasn't working and gave them other issues I was also experiencing. I was there for 6hrs! Then the next morning when I went to use my remote start the car wouldn't turn over(an issue I told them about) and when I finally got it to turn over the temp gauge wasn't working again...literally 14 hrs after they fixed it! I talked with Joe collins and he said he'd reach out yesterday for a available loaner and never got a call back. I work 3rd shift at my job and can't afford to be spending my whole day at the dealer when I need to get sleep. I would never recommend this place to anyone! read more

Steer clear of this place. I made an appointment there for an appraisal after they contacted me in response to the Kelley Blue Book offer I had received, and they indicated they were very interested in the vehicle. I explained that I was in WI and this was for the estate of a family member because I wanted to make sure I brought in all the necessary paperwork. When we got there, it was clear they had no intention of honoring the offer and told us that even though the vehicle was in great shape, they could not pay more than a particular amount (which was 20% lower than the KBB offer). The reason they gave is that the mileage on the vehicle was too low. This did not make any sense so I asked them to explain but they couldn't. I expressed my frustration that they had wasted our time with the bait and switch and we had made special arrangements for the appointment since we were not from the area, but they didn't care. We walked outside and it appeared they were expecting us to come back in, thinking we didn't have another option. We ended up leaving and selling the vehicle to another dealer nearby that took great care of us without an appointment and gave us the KBB price. I'm just so sad that Castle Autoplex would treat people like this who are dealing with the death of a family member. read more