Jake is amazing! My first car buying experience, 5 years ago, was miserable. I was a 19 year old girl who had no idea what she was doing, and that was surely taken advantage of (extremely high interest rate, paid much more than the car was worth, drove off the lot with an empty gas tank and bald tires- and I had no idea anything was wrong). So, I walked in the doors of Buss Ford last week with great caution. I was so scared that history would repeat itself. I was incredibly wrong! Buss Ford treated me like one of their own, like my opinion mattered. They had MY best interest in mind, which is nearly impossible to find these days. Drew and Dave initially helped me. I was very picky and set on what I wanted. They took my wants and needs into consideration and began our search. They took the time to research the BEST options for me, asking me what I liked or didn't like. We compared multiple models- used, new, base model, bells and whistles. We looked at so many different Ford Fusions- I couldn't believe how different one could be from another! Then Jake stepped in and assisted me in physically looking at my dream car- I have been looking at this car for nearly two years now. He explained every part of the car- he went through all the buttons and touch screen things, cool features, etc for me. I am surprised he didn't lose patience with me- I know I can be a lot to handle! Finally, we made the sale. I received so many incentives and 0% interest... I felt like it was too good to be true! I definitely got my "bang" for my "buck". Even my dad couldn't believe how lucky I was! After the sale was made, I figured that would be the end of my contact with Jake, my salesman. NOPE! He has answered every single question I have sent him since that day, very promptly. He is so helpful! We got remote start installed, ordered custom weather mats, and much more. Plus my first oil change is free! He even assisted me days later on connecting my bluetooth and learning the manual/automatic shifter. He went above and beyond anything I could have ever expected. I highly recommend this dealership to all of my friends, family, and neighbors. GO TO BUSS FORD. AND ASK FOR JAKE! read more

Well, I have to tell you I've been doing business with the Buss family for over 40 years. I recently bought an F450 limited edition for myself, and this last weekend, I purchased a Ford Explorer Platinum for my wife. Drew and Skip handled the deal for me with the nice employee Discount that Ford is offering. I wouldn't shop anywhere other than Buss Ford, where they make all customers feel like they're part of the Buss family. Over the years, I have dealt with Ed Buss, Steve Buss, and Drew Buss. All my purchases were extremely honest, and none of those cheap issues that most sales associates do at other dealerships to make a buck. Everything between their Sales, Service department and even their Oil change facility is top-notch in my book. I would highly recommend Buss Ford Lincoln for any of your issues between Sales and Service. their family stands behind ford products. read more

Each employee at this dealership has impressed me with their professionalism and they are so friendly. Don't you want to know more? If I have a question and my favorite salesman Chris isn't available I can count on Seth from the sales department to jump in. He's always easy going and knowledgeable. Cheryl the gatekeeper at the front desk always makes me feel like I'm visiting her home when I'm in for an oil change as I work on my laptop in the front entrance area of the dealership. I like the sunlight in that space . She is always on top of things as this dealership gets a lot of calls and walk in traffic. This week there was a recall for a small part in my car and Buss Ford Lincoln had their tech come to our home in a great mobile unit fully loaded with equipment. Dustin the mechanic also performed an inspection of my entire car as a part of the visit. I don't live in the immediate dealership area, I am about a 40 minute drive from their location. I think this is a great service they provide. This shows me they are looking out for their clients needs and their busy schedules. I always refer people to this dealership. You can only be successful in business if the entire team buys into the management's business plan of great customer service and skilled technicians. read more

Buss Ford Lincoln - Car Dealers Near Me - McHenry, Illinois

When we called to get my oil change the lady was super nice on the phone. Today we pulled into service and was told to go over to quick lube it is not in service. We walk over to quick lube and the guy was not friendly. Where I purchased my truck, they were awesome, not here. Then I tried to explain that I need a front license plate holder, and he told me to walk to parts, he walked halfway there and pointed. (my mother and I are both handicap) no consideration to that. We walk to parts they said if my truck was a few years older they could help but the bracket I have for the middle of the truck is all they can do. Check Amazon or somewhere nothing we can do. We went back to quick lube, signed the paperwork flew thru it, said sign. We did, then left. As I was eating I get this video of who knows what, some tech mumble brakes look good, tires look good, engine area looks good, then no recommendations to be completed or upsold. then about 15 min later I get a call your truck is ready. I did talk to manager, she asked if I get a survey please give a good score, if you could not give a good score, please let me know, I am the manager and I would like to fix or address any issues. I told her I was unhappy, and I probably will never return not only to service, but that included sales for a new truck or car also if this run around is how your dealership is. She apologized, offered to figure something out if I wanted to wait. Well, I did not want to wait, she should have figured something out and called me later in the day and said if I have time soon please make an appointment and we can get that done for you. (but NO call happened, customer service is not important at this dealership) I really hate to leave this review, but this left as they say a bad taste in my mouth as a new resident that moved 10 minuets away from your dealership. Needless to say, I will be going to a farther dealership from now on for my FORD sales and service needs. read more

If you are looking for an amazing service department look no further buss has an amazing service team John Jilly and the mechanic Noah are amazing they both have earned a gold star for all they do I have never had a bad experience using them for 4 yrs because of their expertise and Noah's dedication and high knowledge of ford products my ford transit runs flawlessly and have never been broke down when performing the oil changes Noah's dedication to the customer is above and beyond read more

Service Advisor does not communicate. I brought my car in for a warranty repair on Friday 9/6. . No word from advisor regarding status until 4:00 via at text that the car would not be ready until Monday 9/9. On 9/9 I texted the advisor asking for a reply and confirmation that I did not want the cabin filter repair hinges replaced as he texted me the dash need to be pulled. I called at noon and was told the car would be ready by close of business. When asked what that meant he told me 5:00. At 4:00 PM I was at the dealership only to find my car dashboard, seats and all electronics were on the floor. The advisor was going to call me later in the day to tell me it was delayed. He could not and would not give specifics as to the nature of the repair and time to resolve. THIS DEALERSHIP SERVICE DEPARTMENT SUCKS !!!! Advisor is Derrick, service manager came out to talk but could not explain poor communications. Pictures are from 9/9 they claim the car will be ready 9/10 maybe. read more

Buss Ford Lincoln - Car Dealers Near Me - McHenry, Illinois

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Just purchased a electric Mustang. Our Sales person was top notch (Joe Walker). But as a first time Ford buyer and EV buyer, I was dissatisfied to hear that they were charging $10k OVER. MSRP. They "negotiated" it down to $6k over and we really wanted the car and didn't have the time to order and wait as the car buying process is now played. While I completely understand the low supply and high demand, but paying additional monies in light of the headlines from Ford talking about dealer gouging, left us with a bad taste in our mouth. I addressed my concerns with the Sales Manger to his indifference. I am taking my concerns up with Ford directly and hope to have them assist in getting some of that mark up returned. read more

Dishonest more dishonest! They say they are paying your car off but they are putting the payment behind. They think we are idiots. Don't buy from these people! read more

If there is anyone looking for a new or used car, please think twice about doing business with Buss Ford. Buss Ford had my new Ford F150 pick-up truck, under warranty in for service for one year. Skip Warren my sales rep and Drew Buss "The Owner" at Buss Ford gave me a loaner car during the service. After eight months of having the loaner, I was out running errands in McHenry. I was stopped by McHenry Police indicating that the loaner car given to me by Buss Ford, was reported stolen off their lot by Drew Buss (Buss Ford Owner) who initially gave me the loaner at the time. Funny how I was forgotten by the owner! Can you imagine being faced with Auto Theft by the man who loaned the car out? So my friends, do yourself a favor and avoid Buss Ford at all costs! read more

As far as sales go, we have had a 5 star experience. We decided to order a hybrid explorer. Chris was very informative during the ordering and waiting process. We are looking forward to our first service next week. read more

I called about using the Quick service lanes and Wesley took my call. He was very polite and totally understood my need for a battery for my car. He told me to stop on in, he would take care of me. He met me at the door when I arrived. He promptly got a new battery installed for me. He clearly described what was done and was very clear about pricing! Excellent service! Two thumbs up from me. Thanks Wesley, you were excellent. And you got me in and out, the Quick service lanes are a plus. read more

Great place to service vehicle. Very good team. John the leader of the blue team is very professional and helpful. Thanks for the expedited service. read more

Save your self the trouble and stay away. Kent in the service department is the worst person I have ever worked with. Doesn't ever return calls, no updates on my car, doesn't write up warranty service tickets correctly. You can stand in front of him and wait forever for him to even acknowledge your presence. Extremely arrogant and rude, he should find an different occupation where he would be hidden in a back room with zero customer interactions. read more

If looking for a Ford/Lincoln product, my wife and I both highly recommend going to Buss Ford. Last weekend, my wife and I just purchased our 2nd new vehicle in 14 months from Tony at Buss and could not be more pleased with both experiences. Working with Tony (sales associate) was as easy as it gets. He's a good listener and told us what we needed to know. He also gave us suggestions that saved us thousands of dollars in options. We did not feel pressured at any time through the process. Upon the closing of the purchase, they had all documentation in order in advance. No more did we have to take up a whole day at the dealership. With other dealerships in the area, you can expect a significant amount of time- but not Buss. These guys are rock stars. Thank you Tony, Brandon and Drew!!!! BTW- there service department is extremely attentive- even on just an oil change read more

I had an opportunity to experience sales and service at Buss after the purchase of a used vehicle. After driving said vehicle for 3 days, a couple issues came up. I contacted my sales contact, and I was scheduled for a service visit. I visited on a Friday, I anticipated 1-2 hours. I was there until 2, ended up leaving with a loaner. The most aggravating part, was the entire service group went to lunch at the same time. So, while they ate, I continued to wait while my car sat with nothing happening. I picked up my car Monday night! All in all, Buss took care of this customer. In hindsight, they took care of me very well and stepped up to fix the issues, read more

I talked to a salesman the other day at Buss Ford and they told me they did not do markups on their Broncos. Today I drove there from Wisconsin and they marked up the Bronco I was interested in by $20,000. I know Ford does not condone this and has penalized some dealerships. I will be contacting Ford asap. read more

After a terrible and comical experience at a more local dealership, I start communication with this place about a vehicle. Six emails later we agreed to a very fair price. It was that easy. Some dealerships get bad reps and those are earned, and I see there's even been some here. I spent probably 20-30 hours figuring out what I wanted and what I could get it for - and that's what happened. read more

Husband brought his work van here. Took forever to get it fixed, all the quarters were gone from his pile of change, a new box of work gloves missing, steering wheel and door panel was left filthy, cab smelled strongly of oil, and they went into the back of the van when all the repairs involved had no need to be in the back of the van with expensive tools and parts. I wouldn't be surprised if he finds some other things missing as well. Hated the quality and service was poor. read more

Went to Buss ford yesterday for a problem on my 2019 Expedition and was told they can't or won't help because I bought it some place else. He told me to go back to that ford dealer bought it at , well I guess I will take all my business elsewhere. Don't go there it is not the first time I was treated poorly. read more

First off, I have to say I agree with other reviews that talked about Jake as a salesperson - he was great. This review is for the service department. I purchased a 2015 Fusion with 24k miles. At 41k check engine light comes on - misfire on multiple cylinders. They "fixed" it by replacing manifold intake and returned it on a Tuesday. By Sunday the check engine light was back on and car back at the dealership. They then "removed dust from spark plugs" and returned. Now the car is running rough and stalling. Why is the car worse now than it was before? This is basically a brand new car and I should NOT be having these kinds of issues. After I finally get them to fix my car I will not be going back to this dealer for service again read more

Wrote up an order to purchase a Ford Maverick back in 12/16/2021 (after 2 visits to work out the sale agreement) then I waited, and waited, and waited, and waited, etc. Went in today, almost June of 2022. As my salesman fumbles through file folders, papers, the computer, etc. he can't find the order that I have the paperwork for. He goes to talk to the manager and I wait again, they eventually come back and say "we can't find the order". I should have known from a prior experience when it took them 3 days to fix a simple brake line leak that going there would be a fiasco. Oh, and don't be surprised if you shop and see cars with a "Market Adjustment" added to the sticker price. Just bite a pillow and take it in the .... if you insist on buying a car from them. read more

Ford parts don't last!!! Had timing chain, cam phazors, valve rocker arms etc..paid $3000 replaced in F150 supercrew - OEM parts only lasted 32,000 miles (almost exactly) then had to replace exactly every part again $3500 this time. Complained to Buss Ford - nothing they could/would do, they told me to call Ford Customer Service. I did, twice, the first time they said they'd get back to me, the second they said nothing they could do - go back to the dealership. Ford doesn't stand behind the parts they make!!! I have owned F150's for over 25 years, even had 2 in driveway most of the time,have really stood by them. Not anymore - I will not own another Ford vehicle. PARTS LIKE THESE SHOULD LAST MORE THAN 32,000 MILES!!!!!! read more

After a lengthy search for my ideal pickup, when I was finally ready to seriously look...I submitted a request for quote on Fords corporate website. I simultaneously applied for credit on their website and my credit scored excellent...consequently I was contacted by many local dealerships. Of all the contacts I received, Chris Larson was the most responsive, non pushy, and knowledgeable of all. My experience was very pleasant, and couldn't be happier with the process. It took a few visits...and giving other dealers the chance to best the price...in the end I reached a price with Chris I could live with and walk away satisfied. I'll be real honest, I did check out the this dealers profile and reviews on yelp...to say I was a little hesitant based on some older reviews would be accurate. I can say I was pleasantly surprised by the whole experience and can confidently say I would recommend at least giving them a shot in your search for a vehicle. read more

Made an appointment for 745 am. Got there and was told it would be 3 hours before they can look at it. Was not going to wait for three hours, then with attitude guy said well we didn't know you were going to wait. What part of appointment are you guys not getting? Quicklane guys are nice , service department is a lot full of themselves. Went to victor ford and was out in an hour and a half. Probably won't be back. read more

The car repair center was designed with women in mind - need I say more! 1) Great waiting room with TV and current magazines. 2) Clean, clean, clean restroom. 3) Car-guys that don't talk down to you yet explain the problems/solutions well. 4) The owner drives you to work when they are working on your car. 5) Your car is returned in a timely and clean manner. 6) The costs are explained clearly. 7) They are honest and fair. 8) There's free candy in the "quick-lane" waiting room. Enough said? read more

This was a letter I wrote the dealer about my experience back in 2007. I sent it to the then owner, the service manager, and ford. Only ford sent a canned response. I've since bought 4 more fords (both work and personal) not from these guys..... I recently moved to Mchenry and own a 2002 F250 6.8L 4x4 pickup truck. On September 7th 2007, I brought my truck in for an oil change and for the service department to diagnose and fix a noise. I described the noise as being a real "tinny" metal on metal contact which only happens between 1750 and 2000 RPMs. The noise almost sounds like a loose heat shield. Cy and I touched base the following week. I asked Cy to fix the noise. He believed it was a heat shield. . I stopped in to pickup my truck, but had to wait for a tech to get back from the hospital to finish up my paperwork. After paying the cashier, I found that my truck's battery would not start it. Cy and a mechanic jump started my truck. The next day, I heard the "tinny" noise again, and called Cy, who told me to bring it back in. I began researching this problem both online and with local truck owners. I mentioned to Cy, that it may be the bell housing inspection cover. Cy called me at the end of the day, informing me that the tech could not duplicate the noise. I again mentioned the inspection cover, but he assured me it was tight. We agreed that I would come in the following morning and test drive the truck with the tech. Jason and I drove the truck for about 10 minutes and I was able to produce the noise. I told Jason about the cover. Later that day, another service writer called (cy was out) and told me that they "think" I may have a cracked flex plate and wanted to know if they could drop the transmission. I believe this was a 3+hr job. I asked the service writer what I had originally paid for if the "tinny noise" still wasn't fixed. He said that the tech defiantly fixed some other noises. I came in, picked up my truck, and paid for 1/2 hr of diagnosis which I believe to be wrong. After talking with techs at other local dealerships, other f250 owners, and utilizing online resources, I was pretty sure that this inspection plate was the root of my "tinny noise" I confirmed my suspicions this afternoon. While the bolts were tight, this cover is a very light gauge sheet metal that I could easily move with my finger. (Please see attached pictures) I removed it and proceeded to drive my truck. The noise is gone. I plan to either fabricate a cover made of heavier material, or make a gasket for the cover to prevent metal on metal contact. I'm frustrated with the fact that I paid for incorrect diagnoses as well as incorrect solutions. I'm also frustrated that I told both the service writer and a tech what I thought the problem was, yet neither listened... I sure am glad I did not pay your dealership to drop my transmission. I realize I'm not a high volume customer, but my truck will need service again and sooner or later, I will need a new truck, it's just a shame that I will not be going to my local ford dealer. read more

First of all, a public thank you to Jake. One month ago, I sold my car for scrap metal. I currently live in Louisiana, but my parents back home in Illinois insisted I held off on purchasing a car until I saw "their guy" at Buss Ford the next time I visited. I had reservations on waiting, but if they trusted someone enough to purchase a car through and it'd redeem the boredom of driving it down I-55 to the Gulf of Mexico, I was down. The car buying process: I browsed cars on the dealership website, and Googled independent websites to get a gist of what the feedback was for each make/model/year I saw in my price range. When I arrived, Jake showed me everything I obnoxiously wanted to test drive, and one point he PHYSICALLY RAN to the opposite end of the lot in the 97-degree August heat IN DRESS PANTS to find the Chevy Impala that I was mildly-interested-in-but-ultimately-just-wanted-to-look-at-it-in-case-it-was-special. I was deeply appreciative to Jake's commitment. Some cars on the lot exceeded my expectations from the website description (one I inevitably purchased), and others honestly disappointed me due to previous owner neglect. I quickly appreciated why my parents wanted me to go through Jake; he gave me incredibly straightforward answers to the cars I was test-driving, and he stressed his goal was to simply match me with whatever car made me feel most comfortable. Easy as that, I never felt pressured to browse anything out of my range and got honest feedback on each car. Anyway, after my dad drilled Jake with hundreds of tangential questions at the table, I walked away with a 2005 Volvo S40. Every time I see it from a distance, it makes my heart jump. A car is something you gradually build an emotional connection with, you know? You trust your car to take you down highways to explore new frontiers, to keep people you love safe while building memories with them, and to get away from the agonies of routine. And you SHOULD buy a car from someone that you trust HALF as much as you'll trust the car itself, and I couldn't be happier with what Jake directed me toward. If this is laying it on thick, so what? Buying a car is a major, stressful purchase, and my car makes me happy. A few minor squabbles: 1) Jake said the sound system was great. Then why did I lose the Cubs broadcast on 780AM somewhere around Champaign? 2) Jake claimed Buss Ford takes the time to deep clean every car on the lot, but after driving it down to Louisiana, my Volvo hood was covered in bugs. 3) There's a spider that keeps building a web on my driver-side mirror. Ultimately, because of these things I'd give my experience a 4.85. However, I can't give fractions so I'll round up 5 to 5/5. Thank you for helping me find an affordable car I love. read more

This is a review from my wife: "I had a horrible experience! The salesman was very rude and harsh with me. There was a potential issue with the car but when discussing price we were told that it would be $500 less if we fixed it ourself vs having them look at it. If we had them look at the issue it would be $500 more. When I questioned why we would have to pay more to "see" if there even was something wrong, after being told how all of the used vehicles were thoroughly inspected and had no issues he became angry with me and said he would just have the price go back up to full price if I didn't like the offer! I was in tears crying! There is no reason I should have been made to cry when buying a car! The only reason I didn't walk out was because my husband liked the car and I didn't want to have him to lose out on the car he wanted because of a mean sales person! Bullying people, even customers should not be allowed! We were there to spend over $17,000 and should have had a better experience. The financing was surprisingly a great experience." read more

I will start with purchasing my 2015 Jeep Wrangler in July 2018, on this day everyone was quite kind. Upon my 2nd oil change it was pointed out to me that the rear differential fluid was black and had metal fragments. Still under warranty I called Buss and spoke to Rob who assured me that that was not possible. It was like talking to my ex husband! I called to talk to Jake who sold me my Jeep and asked that I never was connected to Rob again. I brought it in for Rob to personally check it. Alas, I was not a stupid woman yet I received NO apology. I scheduled a time to bring it in. I go in on Monday 2/19 only to be treated as if I was clueless to the service department, once again ALL arrogant men who told me to go to quick lane. Brandon is my saving grace, he was kind and helpful. Isaac not so much, when I picked up my Jeep and asked him about the repair and what could have caused that to happen he responded with " Well it's probably because they are designed to drive in the desert". This answer is off the charts as beyond ridiculous and totally worthless to me. Isaac also said, "Next time this service is on you", really? I left realizing that there were not any men there worth talking to. I also have a bad back and Multiple Sclerosis to deal with and I walk with difficulty as I am in quite a lot of pain that I push through every single day. NOT Way to represent my hometown Buss Ford-NOT. Brandon you are a shining example of how everyone gets treated, irregardless of their disabilities. Thank you for your service. read more

I drive a hybrid of course. I bought it here. The Sales associates were very helpful and didn't make me feel pressured. My dad was with me, but they actually payed attention to me, and not him lol & it was not because they wanted to sleep with me, because they are married, lol This place is great. They will negotiate with you, and remember you every time you come back for service. Three Cheers for Buss Ford! read more

They don't stand behind their product. Paid for upgraded paint on new car and now that it is delaminating from the primer right after 3 years, they say they won't fix it. Defective paint job-no accountability-horrible. read more

Needed a recall done on my car called in for service scheduled needed a ride back to work thinking they had a shuttle service they don't they only cover a 5 mile radius I work in Woodstock a 15-20 minute ride down the road. Ended up taking an Uber back to work they called me at 230 saying the recall couldn't be done because they didn't have the parts. I've never had a problem with any other dealership driving 15-20 minutes down the road to work or home, then to call me at 230 saying you didn't have parts ? Shouldn't this have been taken care of before I even brought the car in..... I will not bring my car back for service here. I will take my business somewhere else. read more

Horrible customer service in the Service Department. Choose another dealer before you bring you car here.

I arrived at the service garage and no one came to help me as I sat out there for 25 minutes while the people at the desk sat there and just started.. Took 3 hours of waiting just to have my belt replaced. My door won't shut when it's cold, so I have to bunji cord it shut, and they said they could not look at it during my appointment, I would have to schedule a different appointment, very unsafe. Then, they did not even give me an estimate for how much my brakes were going to cost for my next appointment!!!! Moral of the story, I am NOT going back here. read more

Update the car i felt like we were so blessed to get has now need an entire fuel line replacement! We noticed it was leaking gas and suddenly threw a check engine light. Mond u the entire bottom was covered in some sort of coating as to cover up the problem. Lights in the interior need replacement. No spare key. Went to get a spare at Ace and it will cost me $80 for a new one! All before first car payment is even due! Feel very deceived as you can tell from my previous review we were very grateful and felt very pleased with the service. Duped. Like i said all before the first payment was due!! read more

I visited to have a 2005 F150 5.4 V8 Sparkplug change at 58k with an oil change total bill was 470.00 with tax not a problem. But I expect as a courtesy a dealership to wash a serviced vehicle. Nope. Nothing exceptional and ever since the job had been done I smelled raw fuel coming into the cabin, this can happen when you do not tighten the sparkplugs well enough and can even be ejected with not being checked. I brought it back to have them check their work. they did that for free but got me for a transflush(not needed) but ok I thought they could redeem themselves on the car wash thing, so I asked if they will wash it "yeah, yeah" Jason the service writer said. So I return to pick up my Ford from a Ford dealership and just like the first time I pay my bill and the cashier points to where she thinks the car is and I am supposed to walk around the building lost to find my unwashed car. Now defeated, I get into my truck and go to adjust the steering wheel back to where it was and the lever comes off in my hand. *&%$! Everyone from service had already gone home at this point so there was no need to ruin anyone elses day. But this made me think to why I had to return in the first place, it was because of something THEY did wrong. And I don't like that feeling of being something you see on dateline of someone creating reasons for you to return to a service department. Instead every service departments plan should be to deliver on great service, make it a knowledgeable experience, let your clients know what to expect and maybe even educate them on why this or any service could help. Get a clue Buss Ford. I plan to bring my next service needs to Wickstom Ford. read more

This place to me is a joke. Ive never in my life heard someone tell me that for a $5000 car it will last about 6 months, but if I want a car to last longer i need to step up to an $8-$10,000 car. I have dealt with cars my whole life and never bought a car over $5000. The only one that didnt last several years was a $500 car that I bought with a rod knock that I was fully aware of. Please dont act like people are stupid and insult peoples intelligence by spitting out complete and utter lies. Your $5000 cars may be garbage but not everyones are. Thank you read more

Steer clear from the "Quick" Lane at this location. I have used the Quick Lane franchise at other dealerships and have not had a problem. However, this location is horrible. My husband and I repeatedly wait over an hour for our cars to have standard grease and oil changes. On the last occasion I was there, I had my one year-old child with me and saw that my car was finished so I went in to pay. One of the workers was typing on the computer so I patiently waited for 2-3 minutes before he even acknowledged me. He then stated that he would be with me in a moment and then proceeded to go on the other side of the window and reprimand a worker for an error made. I then had to stand there continuing to wait for another five minutes while he talked about the individual that made the mistake behind his back to another worker. All of this occurred in front of me and other customers. To say that this was unprofessional would be an understatement. Not only was it extremely rude, but very inconsiderate of me waiting with a small child. Finally he came inside and helped me check out. Of course, there was no apology for me waiting for so long. Needless to say, I don't think that we will be going back. I find this incredibly unfortunate because the dealership is wonderful, but this group for your routine maintenance is absolutely horrendous. ***I would like to update my review to reflect that Mr. Buss and the manager of the Quick Lane did reach out to me to discuss my bad experiences at the dealership. The phone conversation I had with Mr. Buss went well. He listened to my concerns, was apologetic, and thanked me for the feedback. I will be returning to see if our conversation leads to any changes in the Quick Lane department. I am eager to see if the professionalism of the staff improves.*** read more

I hate to give bad reviews and I really wanted to like this dealership since I've had good experiences with the Buss family but my personal experience with this dealer was less than phenomenal. We purchased a 2012 Rogue in July which was in service for almost 2 months straight before I even got to take the vehicle off the lot. They sold us the Rogue before the inspection was ever done on the vehicle and told me to wait on getting the transmission replaced. When I finally got to take the car home, there were still unresolved issues; for example, I told the service guys that my heat shield was loose and brought the car back 4 different times in 1 day before they finally clamped it without trying to tell me something else was causing the sound. I called Friday to set up a service appointment and never received a call back, since the car was still experiencing issues and with Buss not taking anything I said seriously, we got rid of the car and purchased from a different dealer. The dealer we purchased from also had another Rogue but they would not even show us the vehicle as it didn't pass the inspection which they did PRIOR to letting us view the vehicle. Issac in the sales department was great to work with but I have never felt so looked down upon or disregarded as female than I've experienced at this dealership. read more

Took my Ford F350 for a QuickLane service last week. My Avg. MPG dropped from an average of 15.8 to 12.1. Same truck, same type of driving. Service Dept. recommends 'giving it a week or so' to see what happens. read more