hi went to the dealer after my E 350 turbo diesel crapped out on me on the highway had it towed there so I was at the mercy of this company on Friday night the car was dropped off and I spoke to the staff there they said that the car would be ready to drive the next day 12 o'clock in the afternoon come I did not hear anything from this company or the status of my vehicle so I called ask a few questions about what it was going to cost they had no idea other than a speculation $700 I was never informed truly of the price of the vehicle before the repair or presented with options I picked up the vehicle after calling a second time at 5 p.m. Still not hearing from this company directly without calling to my surprise when I picked up the vehicle my bill was $1000 I asked them to save the old parts for proof that it was repaired these items were not given to me to this point I do not believe they changed anything in the vehicle I think my fuel was gel and they left it in the shop overnight to warm up in the morning I'm sure it started fine without the actual parts return to me for inspection this is all I can assume why would they not provide me with the parts when I asked for them all I can say I own 10 commercial vehicles and I will not be bringing them there ever again thank you. I think homemade standard of professionalism when you're doing a thousand dollars worth of work on a persons vehicle just to change A fuel regulator $100 there must be a little more justification other than some very brief verbiage on a bill and a number next to it they charged me $54 for taking a pressure tester on my overflow tank I'm not an idiot I know what it takes to fix a vehicle today I went and had this same truck yeah quoted from other companies and it was half of what they charged me believe me I understand you have to make money but the flat out rip me off is definitely unprofessional Thanks for treating me like a valued customer lol I guess I'll take my almost 20,000 dollars worth of car repairs and service a year somewhere else. I own 10 commercial vehicles as well as for personal vehicles Thanks read more

Well, let me start by saying I do not enjoy buying cars. I have not bought a car in years and was not looking forward to it. When my wife and I first arrived to Buss Ford, which was the first place we decided to visit, I was apprehensive. I was expecting a hassle and a fight. When I first met Ben Parada he was very nice and the one thing that I appreciated about Ben is he did not try to "sell" me a car. The first thing he asked was what brought us into Buss Ford and what were we interested in. He listened as my wife and I explained our sutuation and what we were looking for. Ben took notes on everything we were saying as we answered more of the qurstions he had for us. It became more and more clear to me as we sat there, Ben was interested in helping us get a car that was right for us, within a price range (and pament) we were cumfortable with, and making sure we were satisfied than just selling a car. At no time did I feel pressure to buy a car from him. When we left that first day I felt very comfortable with the whole experience. Ben was both professional and courteous. We ended up only going to one more dealer that day (a Mazda dealer), but I pretty much decided we were going to stick with Ben after our meeting. It would be approximately 30 days before everything was finalized and during the whole time Ben was great in helping us look for the right car while we got our ducks in a row. When he found the car that had everything we needed and wanted, it also ended up being at a lower payment, which was the cherry on top. We ended up buying a 2014 Ford Fusion Titanium (Deep Impact Blue with all the bells and whistles). :) My wife has decided when we are ready to buy her car we will be back to trade in our Mazda CX-9 for a Ford Explorer and Ben will be our goto guy. Thanks Ben for helping us and making the whole experience enjoyable. Mark & Joy Covalt read more

I only rated Buss Ford 5 Stars because 10 Stars was not an option. After hearing horror stories from many people about dealership experiences, I was a little nervous at first. After reading reviews, Hunter seemed like the guy to go to, and he sure is. A pressure free car buying experience was what I read about, and absolutely what I got. Gary was also fantastic to deal with! They made an event many fear or dread into something I enjoyed. It made driving my brand new 2015 Fusion home just that much better! Not once did I feel anything was hidden or That I wasn't getting the absolute best deal possible. Drew, the manager, makes time for every customer and will come thank you personally and introduce himself. It's the little things that make good things that much better. I am a lifelong McHenry County resident and support local business whenever possible. How many business owners go that extra mile to make you feel at ease? It adds that personal touch and family feel which is always appreciated. They took the time at the end of it all to walk me through the dealership into the service department explaining where I go for what and who I will talk to about my vehicle if I ever need and service work. I was shown the quick lane where I can bring my vehicle for oil changes and routine maintenance. Chris and Rob were the men at the counter, and they both have the same positive and honest attitude that I've gotten from everyone at Buss. I have found the only place I ever need to go for all of my car buying and servicing needs and I couldn't be happier! Thank you Buss Ford, you have certainly gained a lifelong customer! read more

Let me start my review by saying my Dad is in hospice and dying. The people at Quick Lane Tire & Auto Repair do not know this. I have been traveling back and forth between Chicago and McHenry Hospital since August 2nd to visit my Dad at the hospital nearby. Today, I leave the hospital and discover that my tire was flat. Roadside service comes and discovers that I have a nail in my tire. I go to Quick Lane to have my tire repaired. They said they would be able to start working on it in 30 minutes. I waited a while then they came to tell me my car is ready. I asked how much and was told (paraphrasing) "Nothing. We took care of it and you are good to go." I don't know if they did that because they saw a frazzled middle-aged woman who was on the verge of tears or saw all the hospital stickers I keep leaving on my dashboard because I forget to throw them away or they are just the most amazing people in the world, but holy crap, I have to say thank you so very much for that little bright ray of sunshine in an otherwise really crappy day in a really crappy week. read more

A few months ago, I leased a 2014 Ford Escape from here. Before that, I used the service center for maintenance on my older vehicle. Buss Ford has always treated me with exceptional service, and this experience was no different. The salesman I worked with was Hunter, and he paid a lot of attention to my vehicle and budget needs, then found an option that met both of these. I did not walk in the door considering a lease, but for the miles I drive and what I wanted to pay, it was definitely the best option. After I bought the Escape, Hunter spent a lot of time going through the vehicle and setting up the bluetooth system. I just got a new phone recently, and Hunter set that one up too. I know that I can always call on him for any questions I may have, and I wouldn't expect this kind of personalized service anywhere else. If you plan on looking for a car in the near future, do yourself a favor and go see Hunter at Buss Ford! read more

Ask for BEN PARADA! After owning over 20 cars and having loads of awful experiences, I can genuinely say this was THE best experience I've ever had at a dealership. These are honest and genuine people. You will be WELL informed about the process and not feel like a SINGLE thing is hidden from you. I will ONLY buy my future cars for my family moving forward from here. Ben isn't a "salesman". He's a resource. Knowledgeable about every kind of vehicle on the lot. Dave who I believe is the Finance Manager, was extremely thoughtful and made sure I knew exactly what was going on throughout my process. The happiness of the employee's working there must come down from the top and this shows through how they treat the people walking in the door. Keep it up. You will change the stereotype people have about buying a car from a dealership. Great customer service. Outstanding dealership! read more

I was welcomed immediately upon walking in the door at Buss Ford and was told a salesperson would be right out. We were greeted by Ben Parada and he led us to his desk. I told him what car I was there to test drive and after looking at the papers he saw it had subframe damage and he was right up front about it telling me "you do not want to buy this car". I told him what my ideal car would have and he pulled up a couple options to check out. Ben was very friendly, informative, and the best part, he was not pushy at all. No pressure to buy a certain car or spend more than I wanted. It felt like buying a car from an old family friend. The whole process was simple and fairly stress free. The entire experience I had at Buss Ford and with the staff was great and I would highly recommend purchasing your next vehicle here! read more

My husband and I typically hate having to deal with car dealerships. But our recent experience with Buss Ford was beyond our expectations. From the moment we walked through the front door, where we greeted with a warm welcome and "assigned" a sales person, through our actual purchase, we felt comfortable, and no sales pressure. Our salesman, Connor Robinson, was very knowledgable and very informative. While we really liked the car we test drove, we couldn't live with the color. Connor employed the help of Dave Wickenkamp, the Sales Manager, to help locate a vehicle with everything we wanted. Within a day Dave researched about a dozen cars and took the time to go over each one with us. We couldn't be happier with our new purchase, and I believe we will only deal with Buss Ford in the future. Thanks Buss Ford! read more

I have to give a HUGE shout out to Buss Ford and all who are employed there. My car was totaled two weeks ago, never having to go through the red tape of insurance companies I was told four days ago my car was a total loss ( the car was only 2 years old). I called Buss Ford and talked to David Wickencamp (David sold me my car before) I explained my situation and what car I was looking for. In less than 24 hours I received a call to come pick up my new car. I think I was in and out within 30 minutes (this included signing all the paperwork and getting my new car set up my phone and any bells and whistles. I can't tell you what a relief it was and that everyone there is just the BEST! Hopefully I will never have to go through this again but if I do I know I will always be well taken care of. TMD read more

I have purchased many cars over the years and I have to say that purchasing a used car from Buss Ford was unlike any I have ever had. I was greeted kindly right as I walked in the door. I knew which car I wanted to look at from their website and after the test drive I was shown the sheet that showed all that was repaired and what still needed to be addressed on that car. After that all the cars I wanted to look at, I was shown the same information so I could make a better decision as to what I wanted to buy. The salesman Brandon was very knowledgeable and made the purchase of my used car easy and hassle free. I will go there from now on when I am in the market for another new or used car. No other dealership even comes close to this dealer. Thank you for a great car and experience. read more

My husband and I worked with Jake who helped us with purchasing our used Jeep Grand Cherokee this evening. We worked with him right up until the office was closing for the night and also for the work week as tomorrow is Sunday and Monday is a Holiday. That being said, we did not feel any pressure from him to "hurry up" or rush into a decision. He was very patient with us, courteous, and professional. Even though the vehicle we purchased was not a Ford, he was straightforward with us, and answered all of our questions upfront with honesty. I never once got the typical "salesmen" vibe from him at all. He definitely earned our trust! He also had a great sense of humor! Just a really wonderful experience after having had some mixed experiences at other car dealerships. Kudos! A++ read more

I had the most wonderful experience when I purchased my new vehicle from Joe Walker. He actually made the buying experience pleasant! He did not have the exact vehicle with options I wanted, but took the time to locate one for me exactly the way I wanted it. He gave me a great price that I felt good about, and took the time to explain all of the vehicle features with me. I felt that the whole process was professional, comfortable and painless! The showroom and service area are clean and all of the employees that I spoke with were very pleasant. Joe Walker is especially friendly and cares about his clients and their needs, respectful of their budget, and goes out of his way to make sure the vehicle you buy is exactly the one you want. I would recommend him to everyone!! read more

I am new to the area We moved here from central Illinois in 2013. My son has lived here about Twenty years he knows his way around . We needed to purchase a second car . I ask him where to go he said Buss Ford . So I went there hooked up with his sales person Jake W. I purchased a used car ,took It home Friday drove it Saturday and Sunday it wouldn't start. I took it back Monday and they stepped up and replaced the alternator and battery . That was great. This happened late 2016 so I wanted to trade in March 2017 .So I am now a proud owner of a new 2017 Ford Explorer. It was a great experience from Jake in sales and Drew Buss interacting with us .Also I can't leave out Ivan the finance Manager .They all made us feel at home at Buss Ford .Love our new Ford read more

Chris Larsen is a great guy! If you ever want a no Hassel car buying experience go see him! We spoke on the phone first and I really liked talking to him, he was very friendly and personable. I explained what I was looking for and he said if he doesn't have it he will do whatever it took to find it. Chris came thru! The Buss Bosses both came in the office to introduce themselves to us. Very professional and everyone there seemed to really like what they were doing! After we purchased our Ford Edge ( Burgandy velvet) beautiful vehicle... Chris called and emailed us to see if we were enjoying it and to ask if there were any questions he could answer and to Thank us for our business!! Great experience and perfect place to buy a car!!! read more

My husband and I went looking for a truck for our son as a gift. I didn't know much about what my husband wanted or should I say what he knew our son would like. Let's just say I'm not the car/truck person. I know how to put gas in and that's all I need to know. Anyways we had the best salesman Jeff. He was didn't just talk to my husband about the truck. He talked with both of us. Asking me questions and also telling me about what was what on the truck. Now will I remember all the info he told me? Let's just say no. Overall Jeff was great, very friendly and helpful. I just need to get my husband to take me back to I can a new car now. I would definitely recommend going into Buss Ford and seeing Jeff Hawkinson read more

We have always worked with another local Ford dealer in the past but with the inventory, friendly and not forceful atmosphere, we chose to deal with BUSS Ford in McHenry, Il. Thank You Buss Ford, for the BEST looking Ford F150 on the road today. With the Help of Chris Larson, We found a Blue Jean blue, F150 Limited, on the lot that is just beautiful. Chris helped us through the buying process and answered all our questions, and then with help from Drew Buss we reached a win-win deal. I look forward to working with Buss Ford for any of my future service and car deals. I would recommend the Buss Ford Dealership and Chris Larson as a salesman, for your next car or truck purchase. read more

Purchased a 2006 used Jeep Grand Cherokee from Buss Ford. The dealership ran a diagnostic report on the vehicle prior to my purchase which gave me a piece of mind. The few maintenance items that came up in the diagnostic report were repaired by Buss Ford before taking possession of the vehicle. Our sales rep Jake went above and beyond to give us a great deal as well as keep us up to date on the repair status of the vehicle while it was being fixed. He even got us a rental vehicle to use while the Cherokee was being fixed. Buss followed through on everything they said they would. If you want to deal with a high integrity dealership, I would highly recommend Buss Ford. read more

My review of my October 2015 car purchase is long overdue. I worked with both Drew Buss and Joe Walker. These men helped me feel very at ease with my first solo car purchase. All of my questions were answered and finding the right fit for me was of no trouble. I felt no pressure and was given the tools to make the best decisions. I couldn't be more pleased with the service and warranty work that has been done. Joe Has ALWAYS followed through on any of the concerns or questions that I have had. I love my previously owned Lincoln MkX..I highly recommend Buss Ford and the team of salesman and Joe Walker for and car buying needs. read more

Great overall! Customer Service is their focus. Sales team is great- Ken Grogan is excellent. I have bought three vehicles from them and will definetly be buying my next from them as well. The service department is reasonable and they always do their best to get you in and out as quickly as possible. I have found that buying parts from them is also sometimes less expensive than using the local autoparts stores. I am a huge Ford fan so nice to have a local dealership that understand brand loyalty. Drew Buss stands behind his team. I recommend Buss to anyone looking to purchase or get repairs made. read more