Amazing, seamless, painless and fabulous first experience at Ray Chevrolet! Stopped in on a whim Friday evening just to get a feel for what is out there. Drove home a few hours later as a proud and happy new owner of a VW Tiguan! (Which ironically was the car I wanted in the back of my mind and they just happened to have one! Fate?) I can't express enough how great everyone was and how perfectly everything unfolded. Major kudos to Pete Becker for his assistance. Definitely not your usual expectation of a "sales guy". Personable, funny, down to earth and honestly, was the deciding factor in me making the purchase. He didn't make me feel pressured and made sure I was truly happy with everything before sealing the deal. He was also super kind to my daughter that was with and made her feel like she was included in the experience. Pete is great at what he does and I personally and highly recommend him if you're looking to buy your next vehicle. Again, great experience every step of the way! Thank you Ray Chevrolet for having what I wanted and having such amazing, caring employees! 5 star service, hands down! Edit to update: don't be lied to like I was regarding a hard credit pull. I paid in full, no loan requested and was told they would not do a hard pull on my (perfect) credit. 30 days later, the letters come in the mail they DID do a hard pull. Ridiculous. read more

Ray Chevrolet - VW Tiguan SE - Car Dealers Near Me - Fox Lake, Illinois

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Bull crap! I was such a loyal customer for 20 years . We bought 4 cars from Ray Never thought they would sell us a junk!! Never again will we go there!! If your 60 or over go somewhere else these people only care about making the money! All the stories ever told about the used cars sells men are true! Especially at Ray Chevrolet!! read more

Ruperto is definitely the man to go too! We will definitely continue to make the drive out to purchase from this dealership. We thank our salesman immensely for the process as this was our first time experiencing our big purchase as newlyweds. Thank you Ruperto and Ray Chevrolet for taking care of my family! read more

Ray Chevrolet - 2025 Chevrolet Traverse Z71 - Car Dealers Near Me - Fox Lake, Illinois

sales team and sales management failed to make our buying experience positive. 7:30 appt with everything we were told we needed and sat there til 9pm making sure all of their policy's they were ok with working around on the phone, were in place after they knew they had the car sold. read more

used chevy we bought broke 20 miles after we drove it from rays---1 coil 6 new spark plugs $650.00, brought it back to dealer sales manager said bring it back here and lets see what is going on with it service person said he talked to the sales manager, manager said I bought it as is, they are not giving me any refund on the service, when I first talked to some one on the phone the first time before we even came in to look at cars I asked do you give a three month warranty, I know some dealer do, He said we do not sell cars that will break down right after a perchance Boy They Got Me !!! read more

Dont buy a EV here, they are not up to speed with the federal tax credit filing requirements. Ultimately was misled by the inept staff at this location and it cost me this year. read more

Ed was great to work with, bought a new car from them the entire experience went well. All the staff was friendly and professional! Would highly recommend. read more

if integrity is important to you as it is to me do not do business with Ray Chevrolet. I put a deposit on a truck May 12. At 9:30 at night June 2 which is the last day of their financial before the new promotions come out. I got a phone call from Arnold the manager wanting to complete financing. I told him it was not appropriate to try to push that late. Last month it was 0% financing this is 2.9% financing plus, I also lost $2000 Chevrolet incentives.So the truck was finally delivered to Chevrolet this is not Ray Chevrolet's lot. This is the lot where they transfer all of to the different dealerships. And at that lot the tires were stolen that is not Ray Chevrolet's fault but what is their fault is lyingto me when they knew full well what was going on with the truck. I asked Arnold the manager what was going on and he told me he had no idea when he 100 what was going onhe has no integrity. As far as the salesman goes Hugo in a month and a half. I never once spoke with him. I would call this dealership and they would hang up on me or they would tell me they were going to call back and never did this happened at least 10times probably more without a doubt the most unprofessional car dealership I have ever had the displeasure of dealing with. They have no integrity in my eyes are no better than a used car lot buyer beware. I gave them a deposit May 12 it is June 27 and I told them today to refund my money. I have purchased a truck elsewhere. I have also filed a complaint with Chevrolet. Not that it will do much good. read more

I took my truck here last week to get an oil change. Normally I go to my mechanic but I needed one done and it was just closer and more convenient for me to come here. The oil change took two hours & I called to ask if they were backed up past an hour when I scheduled and the front desk told me no. They did not charge me for my oil change which was really nice considering the time I spent there. However they did tell me that my truck had over 5300 dollars worth of repairs that needed "immediate attention". I was upset because the last thing anyone wants is to dump money into your car when you least expect it. I took it to my mechanic that is trustworthy and has done great, honest work for my family for over 10 years. My Mechanic called me today after looking over the list of everything the dealership said was wrong with my truck and there was not one issue. Everything ray chevy said was dishonest and trying to get me to pay and purchase parts that didn't need replacing. I would never recommend doing service to your vehicle based on only this dealerships recommendation. I am a woman but I know when a man is being dishonest. I feel like they tried to take advantage and profit off of the fact that I was a woman and "wouldn't know any better". read more

We have been buying chevy for over 30 years from Ray. The service like anything can be great or even bad at times. But for the past 20 years it's been great. Everyone in service is great Luis in service is always 110% or better. It's almost time to trade in our Chevy Traverse. We'll be going back to Ray chevy. And My wonderful wife is getting rid of her 2022 Mercedes We'll be at Ray soon Thank you Ray read more

my name is Ruben Armenta. I've been a Chevrolet customer for years but lately customer service really bad. I had a really bad experience with JESSICA Manager which she needs to learn better how to talk to people and today November 7. I did it online oil change appointment and I got a phone call from April saying sorry we cannot do your oil change to 7 AM. We can do it at 12:30 PM, which I think it's annoying that they have a website where you can do an appointment but they gotta call you back to say oops we can do it a lot of business up there where I can go, but someone needs to know how customer service really sucks and ray Chevrolet maybe they need to change management so they can do better job read more

never trade your vehicle in at this location! thieves and scammers. Will give you a deal and then 2 weeks later change that deal with only 10 miles added to the mileage. I will never go there to buy a car, or trade a car. I would not send my worst enemy there. Actually terrible. read more

Anyone that goes to this dump of a dealership should beware! This place is operating with the same old 1980s car scams. First off they let there brand new cars sit in filthy muddy lots, and they low balled me on my trade to such a point it was embarrassing to even the sales guy. This place is a amateur circus and the dealership itself is old and out of date. Would never go there again and waste my time ! read more

It was a great experience working with Ed! It was time to step up to a larger car as I was having my second kid ( decided it was time days before delivery lol) was able to get my suv the day before giving birth Ed communicated the whole time and made us feel like a priority which is rare. we love our new ride! read more

During last visit to Ray Chevrolet in Fox Lake, IL to have my oil changed, the mechanic stripped a bolt and now it appears I need an oil pan. That is expensive (almost $1,000) and I should not have to pay for it since it was the negligence of Ray Chevrolet employee that stripped the bolt. Furthermore, Ray Chevrolet is the only place that has completed my oil changes since I bought my car. I should not have to pay for a new oil pan, they are the ones broke it. read more

brought my tahoe in with a small coolant leak in the rear vehicle heater. well they charged me over $600 to fix it, but instead plugged it off and now I have no rear heat. Brought it back a second time because the brake lights stopped working, they called and asked to replace the fuel injector wiring. So now I am out over $1800 still have not heat, and they can't tell me why the brake lights don't work. I WILL NEVER BUY A CAR, TAKE A CAR FOR SERVICE OR RECOMMEND THIS CRAPPY DEALERSHIP TO ANYONE. Worst part was they texted me to say my tahoe was ready, when they didn't finish the requested repairs. read more

I was sold a lemon. It's a 3 year old car that's been in the shop the last year for SAMES CODES. They won't do anything but try to get me to buy an upgrade. They put the wrong oil in during a routine oil change and since then I am struggling. I'm a single grandmother that is working to support my grandchild after the death of her dad. And I bought a NEW CAR to AVOID exactly THIS. read more

Customer service in the service department is amazing Louie the service writer really cares and honestly it's refreshing to have someone always follow up with you even after the work is done. Love the texting option they offer to stay in touch read more

I had been looking for a '22 Trail Boss everywhere here in Texas but the prices are insane! I finally did nationwide search and found these guys. I first spoke with Oliver and he gave me a great deal, he handed me over to Justin W. and he kept in contact with me at all times! From all the way down here in Texas I really thank you all for the help and purchase of this truck. Only bad thing about it is that I can't drive in and get my truck maintenance there. If I'd buy another truck I'll definitely go there again. read more

I purchased a 2010 Dodge Ram about a month ago, and the truck is running great I'm happy with the service they provided me and thankful for my man Ed for helping me find the best car for my needs. If you need a car find a Ed here he will take great care of you. read more

Ray Chevrolet - Ram 1500 5.7 hemi - Car Dealers Near Me - Fox Lake, Illinois

After buying a 2015 Chrysler 200, a few days later I noticed the brakes squeaking significantly. I made an appointment to go back so a technician could look at it. They told me to take it to the Chrysler side. When I pulled up they had no record of my appointment in the system. Then they had to call over to the Chevy side and figure out what was going on. Finally after waiting 20 minutes they told me to take it to the Chevy side because they sold me the car. After waiting an hour the technician and manager came out and told me the brakes were 100% fine and nearly new. Fast forward 6 months later. The brakes never stopped squeaking and I finally had enough and took it for a full inspection at a very reliable repair shop. After the inspection I was shown pictures of the front rotors and pads. The front rotors were completely warped and the pads were also nearly 90% worn. I drove the car a total of 3,000 miles. After calling and speaking to the manager he insisted that the rotors were most likely warped because of the driving and the same with the pads and took no responsibility for neglecting to actually have a technician take care of the issue when I brought it back the first time. I'd be very cautious of buying a car from them and I would definitely have an inspected by a third party before doing so. read more

I have purchased A LOT of cars in my lifetime, forking over a ton of money and spending hours at a dealership is never a fun time. However GUILLERMO is AMAZING!! Not only does he have a fantastic personality, he is honest, and made the buying process actually fun, even with wearing a stupid face-masks the whole time. He's knowledgeable, has great people skills, got me a great deal on a car, put up with my 1st world problem demands and he smells good! So winner winner chicken dinner!! If you go to Rays for sure see Guillermo! And for Ray.. you should give this man a bonus!! its people like him that make your dealership awesome sauce! read more

Updated review.... George Z did give us a quick and easy experience on the DAY we purchased our truck... and THEN we drove off the lot... This dealership has the ABSOLUTE WORST CUSTOMER SERVICE post-purchase that we've ever had in our lives. The minute we drove off the lot a part broke in the truck, no one cares. Our sales rep barely follows up with our texts (then don't have the phone number on your card!), the sales manager won't call back, the finance team won't call back to give us info on our loan nor answer our questions, etc etc etc. We spoke with EIGHT different people yesterday with NO RESOLVE!! No call backs, no NOTHING! We're disgusted that they sucked us in with a quick purchase because we didn't have a good experience at Anthony GMC... and now we're stuck with a truck that's falling apart and no willing to help us. HEY OLIVER, STILL WAITING FOR YOU TO CALL US BACK FROM YESTERDAY!!! read more

I'm amazed this dealership is still around. Years back we discovered they were the typical bait and switch outfit that lists a car online for one price, then gets you in the door and gives you a new, inflated price. Plus, their location and lots are down right dangerous. A few months back, I was selling my used car. I received a few offers from local dealerships, and Ray Chevy was HOUNDING me to come in. I was in the area, so I dropped my car off at the appt time I made with them to be checked. First off, they had my appointment time AFTER the service center was closed, so I'd have to come back AGAIN to have the car inspected in more detail, but they assured me they could give an estimate. Annoying, but whatever. I come back an hour later, and they essentially offer me pennies for my car- with a laundry list of things they'd 'need to fix'. Was my car in the greatest of shape? No- but in todays hot used car market, it was worth at least DOUBLE what they offered. To prove that, I went to another dealership across the border, who paid me just that. This place is scummy, scammy, and employs weasels. It is everything you would expect the typical car dealership to be, so at least they are consistent in that respect. Go somewhere else. read more

I recently decided to order a new blazer from Ray Chevy in Fox Lake, IL site unseen. I worked with Gabe Crump on the order and trade in. He was very professional. He talked me through the different options and colors and I placed the order. I had to take a trip from northern Wisconsin to IL this week so called Gabe to see if they had any on the lot I could test drive. They had a new blazer RS. I ordered a blazer premier. I took time to stop at the dealership and Gabe took the time to walk me through all of the features of the blazer. I didn't realize it would have all the different options from stereo to a 360 view camera and so on. I was thrilled with my order. I asked to make one slight change to add a sunroof. Even though the order was already placed, the dealership took care of adding it to the order. Now I just have to wait for it to come in. read more

My salesmen Will and Arnold were very helpful through the whole process and weren't pushy at all. I feel like I got a good deal on my Silverado. Only negative is that there isn't a lot of privacy when talking with the salesmen. read more

Ray Chevrolet - Car Dealers Near Me - Fox Lake, Illinois

I came here to get puddle lights put into my truck. I spent a few hundred on parts an labor only to find out the symbol that projects onto the ground is backwards. When I called and told this to the Maintance staff I was told I might need to pay to have it redone. Sorry won't be back. read more

I am kind of disappointed with some employees at this location. With covid they should be wearing a mask I was there getting some service and I saw three employees working on customers cars without masks on. Walking around without them on also. I didn't want to be inside there. They should Have on their mask. read more

George Z. Was great!!!!! But their finance guys are sharks and don't return calls after you have bought a car. I have a great credit rating, but because it was late and I was tired I only asked what my payment was and didn't realize till the next day I got a 5.64 rate. Carmax offered a 2.9 rate. Finance guy never even told me the rate. My own fault for not going over contract more carefully. Beware. read more

My Grandmother bought a vehicle from them and they lied about everything. What they told her was completely different then on the contract. The rushed her to sign it and took advantage of her with hidden fees and marked up prices. This "new" equinox had 4,000 miles on it, sold to her 1500$ above msrp and added $200 to the gap insurance then what was told and a $3600 protection plan. They refuse to return her call, I filed a complaint with the attorney general. I work in the car business as well and this kind of dealer makes us all look bad. STAY AWAY DO NOT BUY FROM THIS DEALER. read more

Don't trust these guys. I bought a car from Ray in 2019 and tried to sell a car to them this year. Both times they were deceptive and dishonest. Plenty of other dealers nearby that are more worthy of your business. read more

NO WAY NEVER AGAIN_Loan sharks have better rates, the bait and switch game is insane. The CFPB and the FTC really need to find out what is going on in this place!!! I am still shaking my head.....from all that i experienced! I guess in the middle of a pandemic and car sales are slow....its ok to really take advantage of people.... Very Sad!! read more

After visiting 6 dealerships with my daughter looking for a quality used car and having terrible experiences, Ray Chevrolet was a refreshing change! A friend had told me they were different, no hidden fees or gimmicks and they were right! Alex had the car we went to see pulled up and running when we arrived. He provided the car fax and inspection report on the car. He supplied the trade in value of the old car and struck a deal with us with no back and forth we had been through at other dealerships. Ray Jr and Alex were so pleasant to do business with and I recommend them to anyone who wants a no hassle, honest experience. read more

The Sales department are evil snakes. The service department is outstanding only because of the young lady that ran the dept. (or at least the service desk) I've never had such a lousy experience in a sales dept. The guy that we talked to, I won't mention his name, took advantage of my Mother when she went to buy a car there. I had moved out of state for work and had a company car issued so I left my brand new Pontiac Gran Prix here. My Mother had a leased car, and decided to buy instead of lease again. I told her to take my car and use it to help her on her new car. I bought my car for $18,500 it only had about 8200 miles on it. It was a program car. Originally tagged at $28,900. This snake offered her $12K and there was still a loan to cover. For about $14K. He told her he was doing her a huge favor in giving her the $12K and was going to do her an amazing deal on her new shiny Malibu program car. He soaked her. She ended up with a $320 a month bill, he added the $2K still owed on my loan and jacked up the price of her MUCH cheaper Malibu to over $19K plus finance charges. If course they tell little old ladies that it's the best deal anywhere and only good if she bought TODAY! By the time anyone in our family found out what she did, it was too late. She'd done the deal and signed the paperwork. NEVER buy from them! read more

I had a horrible experience here! After entering my trucks info in kelly blue book Ray Chevrolet contacted me interested in a possible purchase. Ill start by saying the people i emailed and talked to on the phone were extremely helpful and friendly. I went in and met with a delightful sales person named Tim and knowing this was my first time selling a car he was patient answering my questions and talked me through it all. I was feeling very positive up to this point. Heres where it all went wrong. Tim brings the manager (I believe his name was Jim) over. He approached us with a gruff manner and immediately tells me before inspection that a car this age is going to have issues and would i be willing to take less than the kelly blue book offer of 9,955. because it may have mechanical issues. I said of course but didnt want to take less than 9k and asked can we discuss it after you actually inspect the car. I was honest and said i just had brakes done and was informed i needed struts...but thats all i knew of. I was told, "look i just want to know if you would be willing to take less before we spend an hour of our time inspecting it for nothing" i told him i totally understood and that i wasnt sure of any other work needed to be done...that they were the professionals to pls inspect and then let me know. Tim made me comfortable in the waiting room and i sat for a long time. Finally, Tim tells me there is over 3k in work that needs to be done but is very nice about it. I asked for a list because i couldnt believe it i was shocked. He brings the manager back and the manager starts listing all these things...motor mounts, engine leak, radiator, trans leak, brakes,... i said whoaaa can i please see a list of the work? He says no.. honestly there was so much wrong i didnt have them finish i pulled it... and i said so we are looking a 6k? He said i honestly wouldnt take your car for 6k. I said thank you and left. The happy ending is that i went straight to carmax in kenosha and after they did a full inspection and put my car on the machines...they gave me 11k for my truck even though kelly blue book offered 9,955. They said struts...like i told them and radiator. So if your looking to sell skip Ray Chevrolet and head to carmax!!!! read more

Ray Chevrolet - Car Dealers Near Me - Fox Lake, Illinois

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I have dealt with quite a few car dealerships and ray Chevrolet in fox lake was the best dealership I've been to. I was looking for a car but my budget and credit wasn't the best. I ended up driving away with a 2011 camaro!! The sales man Austin pequeno worked with me until we found something I could afford and absolutely loved. I really suggest if you are looking for a car you go to rays. I'd ask for Austin. You won't regret it. Who knows you may be the next one to drive away in your dream car! I'm not sure if Austin will see this but if you do, I wanted to say thank you very much for helping me get this car! Its beautiful! read more

Ray Chevrolet - My new camaro - Car Dealers Near Me - Fox Lake, Illinois

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Don't know about the buy side But if you want to sell, they are way off the page and the used car manager is a pompous jerk! Go to CarMax if you want to sell Fair price, quick and painless read more

My husband and I purchased our car from Ray, we were very happy. We would take the car in for regular pit stops and oil changes as needed. During one oil change the service guy said there was an oil leak that needed to be repaired, no big deal, we had the work done. After a couple days we noticed the car was now hemorrhaging oil. When we took the car back in the service guy said, that the seal was not properly placed and this was why oil was going everywhere. He said it was their fault and they would take care of it. Which they did. Fixed the problem, and cleaned up the oil mess. We were very thankful Ray took care of the problem and admitted it was their fault. After that incident we had the battery replaced as well as tires. We also had some work done to our daughter's car. (Which after that work, her car door wouldn't close all the way. She took it to a local mechanic, not Ray, and he fixed it for her. There was a screw missing from the door) Last December I took my vehicle in for a routine oil change and tire rotation. I was told in addition to the oil change my car needed front brakes, the throttle body needed cleaning and my car had a coolant leak. The "service consultant" asked if I notice the car leaking fluid, I told him no, I hadn't noticed anything. Well car repairs are never convenient, my oil change a week before Christmas was an unexpected $933 but when your car needs work... And the guy was so nice to say "Merry Christmas" Well while I was driving my car home, I noticed the my car squealing when I would break, there seems to be a thump and now there's no heat on my legs. A few days days go by and still no lower heat, there's a real thump with the front tire, the squealing is embarrassing, now my car is definitely leaking some fluid, and my car is so loud. My husband and I are thinking maybe it's time to take Ray up on all those offers they send us to trade in and upgrade our car. So now a couple weeks go by, I'm driving my son to school and my car seems very sketchy. I call Ray talk with Liz I explain my car was recently there and had some work done and now I'm scared to drive my car because some things are definitely wrong now. She says to bring it in. While driving from Grant HS to Ray Chevrolet my check engine light comes on. Well the "service consultant" gives me a loaner car and says he'll call. This was at 7:30 in the morning, he called after 4:00. So they checked my breaks, he said, the squeaking (they were SQUEALING)breaks is due to an "excessive metal content in the pads" that would be warranty work, no problem. The check engine light is on because I need to have the catalytic converter replaced. Oh and my car has a coolant leak. I told the guy (which this is the same man that serviced my car about 3 weeks ago) you just fixed a coolant leak right before Christmas. He said, "oh-uh hang on... oh yes I see that here. Umm that will be warranty work as well." He tells me the repairs this time will be between $1,000 and $1,200 he's not positive yet. Oh "Happy New Year!" So when my husband and I go to pick up the car it was $1,000 he was able to save us a little money, (thanks so much!) and that coolant issue turned out to just be a nipple. No big deal he says. (But was that the issue in December that cost us $400?) And they don't hear anything as far as the car being loud now and there's no thumping noise with the tire. They say it sounds fine. But just to be safe they rotated my tires back to the original position. Gee thanks! So we get our car back, it still doesn't seem quite right. And two days later my check engine light is back on! Well now I'm NOT taking it back to Ray because in less than a month we've spent almost $2,000 to get it repaired, it's right after the holidays and who can afford that right now. So this time we take it over to Merlin, and after about 20 minutes of them having our car, they call back tell us the issue, something with the exhaust, fix the car and we got it back within a couple hours. My car is so quite it sounds like it's supposed to sound! And it runs great now! So now it's August, this past weekend I'm driving my car home from work, and the car starts to overheat. We take the car over to Merlin, they check it out and say it's the oddest thing, your car is leaking fluid because you have cracked NIPPLE! Well when we picked up the car they said it looked as though that nipple had been glued together and just put back on. Imagine that! So moral of the story, if you want your car to run well and last a long time don't take it to Ray Chevrolet in Fox Lake! Go to Merlin instead they're quick, thorough, decent hard working mechanics! They're in the business to fix cars! Those guys aren't going to try to rob you blind by doing a crap job! I'm not sure I can say that about Ray, because in my opinion, either just don't care about the work they do or they're just that incompetent. Which is truly an unfortunate way to operate a business. read more

Ray Chevrolet did it again. Real prices and decent folks. They sold me another car. This is the fourth time I have bought a vehicle from salesman Hugo. Besides the great price - these people are very patient and understanding. My wife used to hate the whole auto buying process, but one place she will not give me a hard time to go to is Ray Chevrolet. She always has a good experience there. Thank you Hugo and thank you Oliver (sales manager) for being patient with us. read more

The WORST CUSTOMER SERVICE...Brutal place. They're never honest here. Had a pickup appointment for my new car that the salesman Jeremy said would take 20 minutes....it took three hours. 45 minute first oil change appointment? 2.5 hours. My salesman also agreed at purchase to give me my car with a full tank of gas, but it was only a quarter full. He promised a complimentary gas card to make up for it....two months later, I'm still waiting.. Lastly, I bought a pre-owned car the previous owner had only three months. I realized quickly it had a foul smell that wouldn't go away. After dealing with it a few weeks, finally realized it came from a spilled liquid of some kind in the spare tire holder, in the bottom of the tailgate. Had to throw out the carpet insert between the tire and bottom holder, as this liquid seeped in there and had a terrible smell. How this didn't get noticed while the dealer had the car, or during the detailing before my pickup is beyond me. It's a dealer in an inconvenient location and very poor customer service that isn't honest and upfront. Wouldn't recommend to people, they don't value the customer. read more