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Lombard, IL

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Luxury Car Outlet

4.1 (12 reviews)

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Review Highlights - Luxury Car Outlet

“I recently purchased a 2011 Audi from Brandon and the deal went smooth from start to finish with no issues.”

Mentioned in 6 reviews

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Jerry Haggerty Chevrolet

Jerry Haggerty Chevrolet

(130 reviews)

Bryan Lewis was awesome in helping me throughout the entire buying process. He was prompt in…read moreanswering all my questions and again very helpful the entire time. Highly recommend dealing with him! Thanks again, Jeff M.

We brought our truck to them to have an issue fixed and the first time service was wonderful. I…read morewanted to purchase a new vehicle from them but they did not have the car I was looking for. So I ended up purchasing elsewhere even though this dealership was going to be my new go to for service and another car down the road. Our new "used" car with a full warranty is making a small sealing noise by the window and I called the dealership to see if they could fix it since I felt more comfortable here after an uncomfortable terrifying experience at another dealership. The service employee on the phone was rude, cut me off on the phone and was extremely disrespectful! I came in the next day to show the video of the issue and to talk to them about the coverage. They won't touch it unless they charge me a diagnostic fee of nearly $200 (even though I'm told by two other dealerships it's covered under the warranty). They said someone else touched it and it's bad craftsman ship now, it was one seal replaced...? He kept telling me to take it elsewhere. Extremely rude, disrespectful, and even if they personally won't touch it - learn to talk to your customers with respect!!!! Our family has done business with them, we are long term friends with some of the employees, and our family has been in Glen Ellyn for over 100 years... looking for a reliable dealership - ONE of the reasons I went with a CHEVY vehicle! I won't be returning to this location!

Lombard Toyota - Parts

Lombard Toyota

(280 reviews)

Just purchased a car with Fernanda both her and Jason from finance were incredibly patient and kind…read morethroughout the whole process. My only complaint was when walking up the building there was a group of men whom I assume are sales reps that were smoking right at the entrance one of them even greeted me with the cigarette in hand. They also had some interesting comments towards their colleagues which where quite demeaning. Despite that initial interaction Fernanda was able to remain professional, and honestly she was the only reason I stay and made the purchase.

Missed how poorly they were reviewed here since Google still had good reviews; would have avoided…read morethem had I known. I leased a Tacoma in a trim and color I explicitly did not want on Friday after coming to aggressive terms and the salesperson Luis pulling every heart string about them being local and it being the deal of a lifetime. I relented because the math made sense. Their paperwork is a mix of digital and paper and like typical dealer fashion I spent entirely too long there and was tired and missed that they changed the mileage terms that we had agreed to quietly in hopes I wouldn't notice. Sadly I missed it until I got home and reviewed everything, so now I'll have to pay $1,100 at the lease end in mileage fees on a truck I did not want. I will be reaching out on Monday to speak to the owners to understand if they intend to correct this or take the truck back, but I am saddened that this turned into a typical sleezebag dealer experience.

Packey Webb Ford

Packey Webb Ford

(233 reviews)

Fantastic 2nd car I have bought here in 1 year, 3rd overall…read more Purchased a 2001 Porsche Boxster in 2011. No issues, great deal, fast transaction. Bought a new 2024 Ford Bronco Sport Heritage for a great price as it was "you pay what we pay" Ford employee pricing plus a great Packey Webb discount. I came looking at a used 2023 and got new 2024 for the same money. MSRP $ 36,790 I paid $ 35,195 including tax, tip, license, etc. Yesterday I come in for an oil change and then traded in the Bronco Sport (with 5,015 miles on it) for the car I originally wanted but the price was over $ 10,000 more than the Bronco Sport. I got a 2024 Escape PHEV with premium trim ($ 48,775 MSRP) for $ 5,000 and my Sport! It only has 388 miles on it. It was a NY original purchase that quickly got repossessed and Packey Webb bought it at auction. Great car, fantastic price.

Extremely Disappointing Service and Unprofessional Conduct…read more When I first dropped off my car, my navigation system and CD player were not functioning properly. Unfortunately, the service department failed to accurately document the issues with my vehicle. When I declined the recommended repairs, no one clearly informed me that my navigation and radio would no longer function at all once everything was put back together. Had this been properly explained to me beforehand, I would have been able to make a more informed decision. Additionally, I never authorized anyone to use one of my personal CDs for testing. Now, my CD is stuck inside the player and has not been returned to me. To make matters worse, my vehicle was returned with a dirty, greasy steering wheel and a center console smeared with dirt. This is completely unacceptable and demonstrates a lack of care and respect for a customer's property. My experience with the service staff was equally disappointing. When I picked up my vehicle and raised concerns about the radio no longer turning on, Brenda, the service representative, simply repeated what was written on the service ticket without providing any meaningful explanation or addressing my concerns. Instead of repeating the same information, she should have brought in a technician who could explain the issue in understandable terms or involved a manager to help resolve the situation. I also spoke with the manager, Brian, who refused to issue a full refund and offered me only 50% back. His reasoning was that he still had to pay the technician, despite the fact that the technician failed to provide a satisfactory explanation or demonstrate the level of professionalism I would expect from a dealership service department. I should not be held financially responsible for poor communication, inadequate documentation, and an unsatisfactory customer service experience. Overall, this experience has completely destroyed my confidence in this dealership. Between the lack of transparency regarding my vehicle's condition, the unauthorized use of my personal CD, the condition in which my car was returned, and the refusal to provide a full refund, I cannot consider this an acceptable standard of service. I will not be returning to this dealership. I would rather travel a greater distance to a dealership where I can trust that my vehicle will be handled with care and that the staff will communicate honestly, act professionally, and take responsibility for their work. I strongly encourage management to reevaluate its service procedures, employee training, and approach to customer complaints. Customers deserve transparency, respect, and accountability--not excuses. This experience fell far short of those expectations.

Haggerty Buick GMC

Haggerty Buick GMC

(48 reviews)

My experience began by simply looking at a few showroom vehicles and no intention of purchasing a…read morevehicle. I use Haggerty Buick/GMC for service on my vehicles regularly and that team from Steve the Service Manager to Bill, Niko and others are always great. I met Dan Haggerty while getting an oil change on my vehicle and he was terrific. No pressure, no sales pitch, just answers to some questions and he kept things very easy. I explained what I was potentially looking for and he was able to give me exactly what I wanted! The vehicle, the trade in value on my car, the price I wanted and more. Needless to say, his professionalism, friendly demeanor and willingness to work with me the way I wanted made me want to purchase immediately. Now, I am driving a brand new Buick and loving it. Thanks Dan and the rest of the team. I appreciate you and will continue doing business because of the people there. I will add that the service after purchase continues to be terrific. Tim and the team are always helpful, checking in and offering assistance any chance they get. One of the best dealerships I have ever dealt with.

My 23 Yukon Denali Ultimate Duramax had a P0421 code and the check engine light was on. I spoke…read morewith Bill Iverson over the phone, and he advised me to bring it in. My wife drove it there, and he scanned it upon her arrival. He asked us to bring it back on Monday, where he guaranteed a loaner. He kept his word; my check engine light was covered under warranty, and it was resolved a week later. Bill was courteous, polite, and made the process simple and straightforward. I came in to pick up my truck and was in and out in 10 minutes. They even washed my truck. Thank you Bill!!

Bill Kay Chevrolet - I bought this car that day at a different dealership.

Bill Kay Chevrolet

(162 reviews)

I went to the dealership today for an oil change and tire rotation. The service advisor, Jaime, was…read morevery pleasant and helpful. She quoted me a finish time, and it was done early. I was in and out with limited time spent in the customer waiting area. Pleasant experience. I will definitely be back to have my car serviced here in the future.

If you're looking for a dealership that can make buying a $55,000 vehicle unnecessarily difficult,…read moreyou've found it. I inquired Friday morning about a GMC Yukon and asked one simple question: Is it certified, and if not, can it be certified? Instead of an answer, I received generic responses about the "team reviewing my inquiry." Nobody ever actually answered the question. I followed up again, and still got nothing useful. Other dealerships I've contacted managed to answer the exact same question promptly, so apparently that's too much to ask here. Saturday morning, I was prepared to drive an hour to see the Yukon, so I called first to confirm a few details. That's when I learned the vehicle wasn't even at the dealership--it was being used as a demo by management. So let me get this straight: I expressed serious interest in a $55,000 vehicle on Friday, spent the day trying to get basic information, planned to drive an hour to see it Saturday, and meanwhile management decided to take the vehicle away from the lot. Poor communication, generic non-answers, no urgency, no consideration for the customer's time, and apparently no coordination between the internet team, sales, and management. This was all before I even bought the vehicle. If this is how they treat a potential $55,000 customer, I have no interest in finding out what the service looks like after they already have my money. There are plenty of dealerships that understand customers have options. This won't be one of mine.

Luxury Car Outlet - car_dealers - Updated October 2026

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