I Came to this dealership for service on my new Colorado. They corrected a recall and also performed a TSB to correct a transmission issue. Bob H was very knowledgeable and professional, thank you so much for making sure my truck got fixed right. Erin was excellent as well. Top notch work performed just as they said. My Truck came back working perfect and they took good care of it while they had. They even had a shuttle to drive me home and pick me up later in the day to bring me back to pick up my vehicle, Awesome! I'm pretty picky about the quality of work done and I could tell the technicians here work on your vehicle like it was their own. I'm also a DIY regular maintenance kind of guy but think I will be bringing my truck here for maintenance service now, because I trust them to do it right. I will without a doubt when the time comes again, be shopping here for a next vehicle purchase. So glad I found these guys! read more

Best Chevy Dealer in the Midwest Sales person James is absolutely amazing my new truck was ready to go when I arrived. The app was working. The was no haggling over the price. Finance guy Josh is top notch was able to work through all the paperwork in no time. While we were finishing everything Ryan the GM stopped by to make sure everything was great. I was in and out in less than 1 hour. read more

Bob Jass Chevrolet - 23 Chevy Suburban - Car Dealers Near Me - Elburn, Illinois

We would like to give a shout out to the ROCKSTAR, Joe Howland, at Bob Jass Chevy in Elburn! Joe went above and beyond to find us the truck of our dreams! Joe was extremely informative and had great communication skills with phone calls and texting us! He took into account every option that we wanted for our vehicle and had the truck shipped into us! He had compassion and professionalism that we truly admire in a car dealer! He took into account our needs and wants and listened to us and we appreciate that! We highly recommend Joe if you want to find your dream car and to work with an honorable person! read more

Bob Jass Chevrolet - Our Dream Truck! - Car Dealers Near Me - Elburn, Illinois

I dropped my 23 Colorado off to Bob Jas on 9/27/24 for an oil change and tire rotation and a safety recall.... 3 weeks latter they still have my truck and dont know how to fix it or any idea of when I will get it back. I'm given the run around everyday that they haven't heard back from chevy engineers to resolve the problem. Avoid this place at all cost they will mess up your vehicle. read more

I bought an SUV from Bob Jass Chevrolet. Steve Lawrence is the best. I never once felt pressured. He was very educational, helpful, easygoing, and patient. I would highly recommend Bob Jass Chevrolet. If something goes wrong, they go out of their way to make it right. Bob in the service department also does amazing work. Thank you for making my car buying experience amazing. read more

Joe Howland listened to my needs, he had me test drive the 2024 Chevrolet Trax. He took the time to add my Chevrolet app. to my phone and time to explain everything about the car. Everything went very smoothly and everyone was very friendly. I highly recommend Joe and Bob Jess Chevrolet read more

Honest, kind, people who take their time and answer all of your questions and make sure that you are comfortable with your car whether it's a new car or a car that you are picking up from the service department. James even spent extra time setting up the MyChevy app. read more

Sold us a water damaged car - took it back within 30 days and was assured the vehicle was just needing a program update. Solved issue for 10 days and then started again. Pleaded and begged dealership to take back vehicle after it had shut off completely 3 times on myself and my wife while doing 30 mph with our 5 year old son. They proceeded to say we will find you another like vehicle. It's been 4 months without a car that is sitting in their parking lot, they won't take car back, they won't trade car for another like vehicle, they are stating they can't and won't take a loss when myself and family have been at a loss now since the day we pulled it off the lot. They have advised us to follow through with an attourney. We just wanted things to be made right. I would never recommend anyone to go to this dealership. They will screw you over and assure it stays that way. read more

My car recently died. I have always been loyal to the Chevy brand. I went into our local dealership after doing some research online. I wanted to purchase a Chevy Trax. Anyhow, I had done the credit application on line prior to coming into the store. Much of my income is tips so hard to prove. The salesman James said nope, we won't help you. He refused to allow me to test drive. Said nobody would be albe to get me in a car, they work with all the same lenders. Kinda funny that later the same day I went to a Chevy dealership in Dekalb and I was told no problem. I get my new car on Saturday. My advice, don't waste your time at Bob Jass they don't have your best intrest in mind. They just aren't worth your time, money or energy. I was highly disappointed. read more

Just a quality and customer centric chevy dealer. i went to 4 dealers around the St Charles area looking for a blk/blk suburban with certain features. the search was long and frustrating (with one dealer in naperville telling me they had the vehicle to only find out they didn't when i arrived). Anyway, Joe Howland at Bob Jass was straight forward and knew his Chevy config. and marketplace. He explained that a LT with RST (and other options we were looking for) was most likely would be 2nd row captain seats. Why couldn't others tell me this without getting to drive an hour to the showroom to only tell me they don't or couldn't find one in the national dealer database? Anyway we eventually ordered a 2019 suburban to our spec and got the price we wanted. Customer excellence for once. read more

One of the worst experiences I've ever had dealing with car repair. Had to take it in two times to fix one issues and while being repaired, one of their mechanics split a line and fluid spilled all over my drive way. I got a healthy $100 off discount for the inconvenience. Save your money and time and go somewhere else. Not worth it. read more

Bruce at Bob Jass is fabulous. I came in to buy a family car and he listened to all my needs. He was so available and helpful. Such an awesome experience. My husband was not even involved because Bruce was so honest and helpful. Would never buy from another place. Thanks to all for being so awesome but especially to Bruce for being a salesman that listens!!! read more

I took my Silverado into Bob Jass Chevy and was helped out by Erin Cinto with my service. Every time I go into this service department, Erin and Bob Horrell show exactly what is meant by customer service. They, along with Steve Dobbs, are why I will continue to do my service and vehicle business with them and no where else! read more

Great place to do business with. There are no price games. No added dealer options. No games. You can still negotiate the price, but they don't add a bunch of bull to the bottom line to make there money back up. Very straight forward to deal with. The service department is great. I have Dan Kastor work on my vehicles there. I have one that is out of warranty and I still bring it there. They have very competitive parts and labor costs. read more

Bob Jass Chevy is truly a rare find! I have bought two cars from Bob Jass in the last 2 years and both experiences were fantastic! I can't help but feel like I bought the cars from a family member. This dealership is based on integrity and honesty. Being 50+ years old, I have had plenty of purchase experiences - NONE better than at Bob Jass Chevy! I will certainly purchase my next car from Bob Jass Chevy! Thank you to Steve Dobbs and Ryan Easter, with an extra load of appreciation to the Service Department for putting the finishing touches on our new car! read more

Thanks Bruce for wasting our time! We noticed an ad for a vehicle advertised on the Internet and drove over. the dealership was closed but the repair area was still working on vehicles. We could not find the advertised car and inquired at the repair shop. the mentioned they often posted cars they did not have to drive traffic and it was not unusual. As a result of this information the next day we called the dealership and spoke to Bob and he assured us they had the car on the lot (it was assumed one of the salesmen drove it home the previous night). We immediately left and drove the 40 minutes to the dealership only to find out they did not have the car on the lot. They claimed they had the car and sold it the previous day and ol' Bruce did not check their inventory when we called; then heimmediately tried the bait and switch maneuver. Please...sorry Bruce but as all three of our family members will not be doing business with Bob Jass Chevrolet. You wasted 80 minutes of my time when I could have been testing autos that actually existed. read more

My boyfriend's key fob went kaput. I called here. A. They had the specific one in stock. B. There wasn't a 60-100 charge to program the 78 dollar damn thing like other dealers in the area. C. Everyone we dealt with was nice. D. We didn't have to wait for forever & a day. read more

I took my old Cavalier to the service department today because my service engine light was on. The service advisor was very nice and scanned my engine code for free. He advised me on what needed to be repaired. Excellent customer service, I will definitely return to Bob Jass Chevy. read more

I recently bought a used Honda Pilot from this dealership and Steve was my salesperson. He was very nice and helpful. It didn't come with a manual, but he ordered me one online and is mailing it to me. I highly recommend Bob Jass Chevrolet and you can't go wrong with Steve as your salesperson! Bob Jass was very nice as well! read more

Bob Jass Chevrolet never disappoints. Their service is second to none. Always friendly, reliable and dependable. And they'll pick you up and/or take you home. read more

First, our sales man was extremely friendly. The negative review of the place does not really pertain to him. After finding a car we liked, my husband and I applied for financing. This is the 3rd gm we have gotten, so we are pretty familiar with the typical procedures. This was a Wednesday around roughly 4-5pm. We were told the banks were closed and so we would need to wait until the next day to have our info reviewed. Odd, but seemed reasonable. Then we were told that our info would not be processed the next day either, as the man who does the finances is off that day...sooo, do they not sell any cars on Thursdays?? (Better make sure to not go on that day of the week!) Then, finally on Friday we call...and are told to call back late in the afternoon. Ok, a bit of a hassle, but I still have some patience. We call, and the only answer we received was "still working on it, call back Monday". We have a couple thousand cash in hand as well as a trade in, that we were putting down, so we weren't looking for games! We feel as if our money isn't wanted here. And hey, if I'm paying thousands of dollars, I want to be treated with respect. Needless to say, we went to a different dealer and got approved in about 30 mins. So we will be looking at cars there this weekend. Also the cars at bob jass are VERY over priced. A 35k car there was 29k at another Chevy dealer down the street. Won't be back. Unfortunate too, as my husband works across the street, so we, as well as his company, would have been steady repeat customers. read more

This was the best car buying experience. First they gave me a good price on the trade and then they gave me a good price on the new car. Steve made sure that once we bought the car that he walked us through the complete setup on the car. Steve and Kristen took get care of us and I would recomond buying from them. read more

I would recommend this car dealership to anyone who wants a low key approach to buying a car. They don't put the screws to you and have fantastic service. read more

I purchased my first car from Bob Jass Chevrolet in 2007 and had wonderful first experience. Over the years, if I had to return for oil changes or service, the staff were amazingly welcoming and friendly- unlike other dealerships in the area that I have been to where the staff acts like they are doing you a favor by helping you. When it was time to purchase my next vehicle, I knew there was only one place where I wanted to go. The sales team went above and beyond for me, especially Steve (the salesman I mainly worked with). I knew the car that I wanted going in, and there was no pressure from any of the sales team to purchase anything more than what my budget allowed. Steve spent a great deal of time locating the vehicle that I wanted, which they then had delivered directly to the dealership for me. I absolutely love my new car! Overall, this was a fabulous experience, and I will continue to refer all my friends and family to this dealership for their vehicle purchases. read more

gOOD afternoon. this is about the fact I went on line and just was checking out suv chev. that's all I was doing. A lady name Emily has called my home many times I told her I love bob jass but I wsn't ready to buy and when I was I would go to the place of business and talk with a salesperson. But Emily has call and call anc call. If she continues to call me then if I do decided to buy I will go to a different dealers. yours truly Sandra Vella. read more

Had an emergency and they took care of me right away. Great service from Bob and Erin. Strongly recommend.

I did not buy my car at this dealership because they did not have the car I wanted in stock (I would have loved to) but I do have my car serviced here and I have not had any issues at all. They are very friendly and I would recommend them to anyone in the area. read more

I made an appointment at this dealership for the first time for our truck. They had better availability for when we needed to bring it in and they are closer to our house than the one we usually go to. I dropped it off and they were so polite and curtious. I then said that I needed a ride home if possible and they got someone to give me a ride so that I wouldn't have to call a cab or walk. They called a few hours later and told me that they completed the work that we had brought it in for and then some. They found an update that needed to be done as well as two minor recalls that we had no idea about. I asked how much we owed and the guy on the phone said it was all covered! That was amazing news! They really went above and beyond and this is the first time that this has happened at a dealership since we bought the truck! When the guy finished explaining all that was completed he asked if I'd like someone to come pick me up. That was really nice. They did not have to do that. I let my husband know about what happened and he was floored. Said that from now on we are going to take our vehicle to Bob Jass in Elburn. It's nice to go to a dealership in our small town and get 5 star treatment! Thanks for everything! The service advisor I spoke with was Bob. read more