Haggerty is the place to go! Dario was a patient and amazing salesperson, helped us to find the…read moreright Bronco Sport, with absolutely no pressure to buy. Super kind, knowledgeable and honest guy. Their manager gave us a great deal on our trade-in and the final price, and the finance guy, Tom, was a hoot! Tom actually explained the warranty options and did NOT push the more expensive Ford warranty. It truly was a transparent deal. As a fun full-circle moment, my grandfather bought an Oldsmobile from Jack Haggerty Oldsmobile back in the early 1980s. More than 40 years later, our family is buying from the Haggerty family again--and we couldn't have had a better experience. I highly recommend Haggerty Ford and will be using them again in the future. It was well worth the drive from the city!

Dave and John were able to get my liftgate fixed on my Lincoln…read more Great job! Thanks. I have come to expect Haggerty Ford to get repairs done on a timely basis.

Cruz went above and beyond with his service when I went to finance a Mitsubishi eclipse. I would…read morerecommend this dealership to family and friends :-)

Great People to work with! Cruz & Jared are super helpfull. They answered all my questions.read more

Mike was great from start to finish of my car buying experience. I was from out of state and he…read moremade out seem like I was right there in the dealership with him. Always in contact sending text and emails, sending videos and pics of the car. When I got to the dealership to pick up my Corvette he made me and my son feel right at home. The used car manager, sorry I don't remember your name!, Phil the finance manager were also great. I would definitely recommend using this dealership. Could've been a better experience!!! Thanks again Mike!!!

We brought our truck to them to have an issue fixed and the first time service was wonderful. I…read morewanted to purchase a new vehicle from them but they did not have the car I was looking for. So I ended up purchasing elsewhere even though this dealership was going to be my new go to for service and another car down the road. Our new "used" car with a full warranty is making a small sealing noise by the window and I called the dealership to see if they could fix it since I felt more comfortable here after an uncomfortable terrifying experience at another dealership. The service employee on the phone was rude, cut me off on the phone and was extremely disrespectful! I came in the next day to show the video of the issue and to talk to them about the coverage. They won't touch it unless they charge me a diagnostic fee of nearly $200 (even though I'm told by two other dealerships it's covered under the warranty). They said someone else touched it and it's bad craftsman ship now, it was one seal replaced...? He kept telling me to take it elsewhere. Extremely rude, disrespectful, and even if they personally won't touch it - learn to talk to your customers with respect!!!! Our family has done business with them, we are long term friends with some of the employees, and our family has been in Glen Ellyn for over 100 years... looking for a reliable dealership - ONE of the reasons I went with a CHEVY vehicle! I won't be returning to this location!

Purchased through the Costco auto buying program. Sales process was accommodating, smooth, and…read moreefficient. Helped me make the buying decision with the most benefit, and they offered me a fair trade-in value. Could not be more pleased with the sales team and the entire process!

I am on my 2nd QX80. It will be my last. This dealership is terrible to work with and INFINITI…read morecorporation is no better. My QX80 is a 2024 with 13,000 miles so still under warranty. Discovered a piece of the rear passenger seatbelt missing. Absolutely no idea how it happened. There are only 2 of us and rarely use the back seat, so it could have been purchased that way. We live 2 hours from a dealership and they refused to look at the photos I sent via email to evaluate if the part was under warranty. So we made an appointment. When we went to the appointment they took pictures of the seatbelts, exactly the same as I took and said we'll evaluate and get back to you. Then I receive an email from them saying to reschedule my appointment because I did not show. It took 5 days and a phone call every day to finally get them to say NO it's not covered under warranty. Pretty sad that a safety issue like a seatbelt is not covered under warranty. We asked them to price it for us if we paid ourselves and is was DOUBLE what we had priced at our local Nissan dealer to fix in case it wasn't covered under warranty. For a luxury brand this has been a unfortunate experience for them to lose a customer and for us to go through.

I purchased my first BMW x3 from Bill Jacob's BMW in Naperville last week and so far I am blown…read moreaway by the ease, the attentiveness, and the general service of all of the staff at this wonderful dealership. I have grown up going to car dealerships with my father for the second half of my 49 years on this planet and I feel like I know a good dealership when I see one. From the moment I walked into the dealership and was introduced to Michael Fontana, I felt a sense of security in my mind and in my heart as I went through the entire purchasing process with this fine gentleman. He made my car purchasing experience seamless along with the other staff at Bill Jacobs. I hope I do not sound overly dramatic, but I felt compelled to write an outstanding review so that others know what a fine dealership this is. It is extremely difficult to find a good combination of respect and excellent customer service these days especially in a car buying environment. I will certainly be telling everyone I know about Bill Jacobs...truly a class act! Thank you!!

This was our second time purchasing a car from Bill Jacobs BMW, and once again they exceeded every…read moreexpectation!! My parents recently bought a car, and the experience from start to finish was absolutely outstanding! A huge thank you to Stefan, who was truly exceptional!! He was knowledgeable, patient, honest, and genuinely cared about making sure my parents found the perfect car at the best price!! At no point did we feel pressured! His professionalism, kindness, and attention to detail made the entire process smooth, stress-free, and truly enjoyable.!! It's very rare to find a dealership with this level of integrity and customer service! After two incredible experiences, we wouldn't think of going anywhere else. If you're looking for a dealership that truly puts its customers first, ask for Stefan. He'll make sure you're taken care of. Highly recommend! A huge shout out to Khalil as well!! He was there every step of the way!!

I bought a Cadillac 2018 XTS from them and the service was excellent. They responded very quickly…read moreand I was able to close the deal the next day and pick up the car.. I would highly recommend them as they were not your typical dealer. Shannon and Jaxon were my 2 contacts

Very friendly, fair prices, great sales associates. They went out of their way to help me surprise…read moremy wife. Ask for Dave Heeg. He's the best!

No integrity, beyond dishonest at all. Like what Devon reviewed, they are the average worst dealers…read moreyou used to see 0 stars. Last second they confirmed that you are the first one who has priority to make a decision, a second later they told you a deal is done, money is coming from someone else. Was that the God who told someone your bank account to wire the money? What a joke.

This dealership is why most dealers get a bad name. The dealership model is pretty simple. Customer…read morefinds a car they want to buy, call to confirm it's there. Customer and salesperson agree to price and the deal is done. Well, not me. I'm prepared to buy the car and waiting on the documents so I can send the funds and I never get a reply and find out on the site the car is sold after I'm actively pursuing the car and saying I'll buy it just tell me how to pay.

HWe had a great experience at Fair Oaks Ford working with Gio (used car manager) and Alex. Both…read morewere extremely patient, knowledgeable, and easy to work with. They took the time to answer all of our questions without any pressure, and we really appreciated how fair and honest they were throughout the process. It made what can sometimes be a stressful experience feel smooth and comfortable. Highly recommend asking for Gio and Alex if you're shopping

Had my Bronco in for a rather complex warranty repair…read more Received the vehicle back with an 8" scratch on the hood (I was able to buff it out) that the worker definitely knew he made. Not a huge deal, but worth mentioning to the service manager when they emailed me looking for feedback. No reply came back. Fast forward 24 hours and I notice oil all over my garage floor. The vehicle had been driven several hundred miles in the meantime and lost a significant amount of oil due to a lack of oil pan gasket. Much of the oil was coating the back of the vehicle, so it was losing it quite fast on the highway. Sent another email with pictures to the manager that emailed me first. No reply ever came. Couple more emails. No reply. The final repair seems correct, but now I will always have to wonder if this engine is going to last after the dealer failed me and caused a low oil condition. Ford's solution was to offer free oil changes. That is insufficient.