Love the oil changes at home but calling in to talk to someone is a challenge. Had people hang up…read moreon me because they don't know where to send the call This is ford, I'd expect better

Service center is terrible. I do not know where to begin. Calls unanswered, no return call to…read moreschedule a repair. Dropped off a coupon for the diagnostics- somehow that was lost, got charged full price. Was told vehicle would be dropped back off before I got out of work-wife had to leave early because they were HOURS behind. The Hawk out in Carol Stream is just as bad; we tried this location hoping for better. Just go to Hopkins in Elgin- helpful, polite, answers their phone!! Actually has parts IN STOCK so repairs can get done. Do yourself a favor- avoid HAWK.

Bob made it really easy and simple to buy a car! He was friendly and did not pressure me to buy the…read morecar the same day. I would highly recommend going here for your first car purchase!

Sales people dont seem like the typical sharks the industry is flooded with. I highly recommend…read morethem if you want a Toyota and why would you not!

Hands down the best sales experience I've ever had. I inquired online (11/03) and within minutes…read morethey "CALLED" ask me some simple questions on how I wanted to buy. I received an amazing deal on a 2021 Atlas R Line in less than 30min from Adnan and Chris their GSM. Fast forward to today my wife and I drove in our 2018 Tiguan and drove with our new Atlas! Thank you Adnan and Chris for the exceptional customer service. And Michael M. Their business manager was very helpful in offering us some extra protection and extended warranty on our new car. Also this place was spotless!!!!!!!!!!!! Super clean and they had sanitizers everywhere.

I recently purchased two 26 Tiguans. The purchase process was great. Unfortunately the sales…read moreperson left shortly after the purchases. I had sold the dealership a Ram truck and was told at the time I would have my check within a couple days. Fast forward nearly a month and still no check. Somehow the dealership can sell the vehicle I sold them in @ a week's time but can't pay me what is owed because they are waiting on paperwork. They somehow are worried that I can come back and claim the truck is still mine or there might be a title issue. Even though I'm sure a title check was completed and payoff was confirmed. But none of those issues hindered them from immediately selling the vehicle. The best part is no one returns phone calls. I went into the dealership two days ago and of course the manger was not in. I was told "Someone will call you back today." Three days later no call back. They will happily take your money. Don't expect any follow up from them afterwords.

I had a great experience at this dealership thanks to Yuliana Hernandez. She was professional,…read moretransparent, and never made me feel pressured. She explained everything clearly and made the entire process easy.

Purchasing a car is great! Service, absolutely horrible, I made an appointment to have my car…read morelooked at. I was in contact with someone via email that confirmed everything and even mentioned the waiting room. I arrived for my appointment and the tech came out and said "you can't wait, we might not even get to the car until Monday". Not once was anything mentioned about this. I called the manager who stated well that's not the case and it might take up to 48 hours to fix it, which I understand. 48 hours to fix and 48 hours to even look at it are two completely different things. I'd avoid this dealership just because of the service department.

I bought a Cadillac 2018 XTS from them and the service was excellent. They responded very quickly…read moreand I was able to close the deal the next day and pick up the car.. I would highly recommend them as they were not your typical dealer. Shannon and Jaxon were my 2 contacts

Very friendly, fair prices, great sales associates. They went out of their way to help me surprise…read moremy wife. Ask for Dave Heeg. He's the best!

I wish I could. give more starts to this review…read more I Had the best experience in my live here at Hawks Nissan In St Charles let me say Chris Palmer is the best he's there to work with you and get you in the car you want he's just a great guy and a gentleman I purchased a 2024 Nissan kicks and I love it and the finance manager is great Everything went so smoothly Michael Mc Mann Once again Thank you Chris plamer

I purchased a vehicle from this dealer which upsold me warranties for my vehicle. I am now having…read moreissues with the vehicle, and I would like to use the extended warranty. After reviewing the paperwork, they provided no information for the warranty company, but had no problem charging me the $2,800. After attempting to contact the finance manager Tod Craft whom sold me the warranty, I received no answer back to multiple emails and also had my email blocked. I attempted to contact the service department for help, but didn't receive a response from them either. Seems like this dealer doesn't provide any customer service after getting your money. I will never be a customer at this dealer again, which doesn't seem to be a concern to the business anyway.

Made an appointment for some warranty work. Got there only to find they didn't have the parts…read more Took care of it a few weeks later I've had prior issues with them doing work I had not approved and trying to over sell. Repair things that didn't need to be repaired. Go someplace else

Shoppers BEEARE I leased a second car and the second time they lye to customers about the free…read morepayments so NEW CAR customer please be careful get everything in writing she sales people here do NOT keep their words they suck you to buying or lessening and they do not come through with their word I keep coming back to talk to the managers and also for selling a Vehicle with a recall. The manager told me he could not help it well we will see with the consumer report what they can help us with Agh they sold us a defected car. The car had a recall and the entire inside is chewed up. I came here for an oil change and rotation they never even bother to do it. The manager sat down pointing his finger at my face that they were going to do it again and they never changed the oil. I told him that hood was never even open