Thank you, Curtis Fulmer, for explaining to me and showing me the difference between the low battery icon and the security icon on the dashboard. I thought my low battery light was on and flashing whenever I shut off the car. It was the security icon. So, I made an appointment to have it checked. Also, I want to thank CJ, again for helping my wife last month with the software update, this is why we have purchased 4 Honda's from McGrath Honda of St. Charles since 2017 for my family. At McGrath they treat you like family. read more

Very troublesome service experience. Miscommunication abounds -- no contact within days, and I had to initiate, asking "Any updates?". Be aware that when they say, "diagnostic goes towards repair(s)", it does not mean any repair in the diagnostic -- only the one(s) they say. I admit I had forgotten since it was a year since I had been here, but I feel like it's not the customer's responsibility to memorize the policy but for a business to be transparent. Even worse, they did a repair that I never finally approved. I said I "might" use the diagnostic fee toward a second repair, thinking that the diagnostic charge could be applied, but they never corrected my misunderstanding but went ahead anyways; they did the repair without confirmation and without telling me the fee would not be applied until AFTER they did the repair. Extremely disappointing. I spoke to the service manager at length, and they just repeated the policy, without addressing the concerns I raised (lack of communication, not waiting for final approval, not clarifying the policy when I was clearly trying to use the diagnostic). You'd think that if they would try to help customers more. I highly doubt I will ever return here. Very troublesome. read more

Very disappointed in the customer service, not sure if Honda Certified means anything. Purchased a used Honda CR-V with 25000 miles. I have a problem with the tires but I can't seem to get Aldo M. (The sales manager) on the phone to take care of it. I'm told the Honda Certified Inspection said the tires were okay. But their own service department has told me due to serious cupping of the tire(wear from bad alignment) the only way to solve the problem is to replace them. According to my salesperson two new tires were installed but all tires measure out to 4/32 of tread which is a little more then half life. I guess they got their money so return customers are not a priority. Pretty sad. read more

Start to finish it was a wonderful experience. My husband and I both commented on how smooth the entire process was. The whole team did a fantastic job and we could not be happier with our new car. read more

I had a great experience here if you want a great salesman ASK FOR JOHAN!!he's an amazing guy who works fast and efficiently to get you a reliable car read more

McGrath Honda - The car I purchased that night! - Car Dealers Near Me - St. Charles, Illinois

Bought two cars here, get all three serviced here. Friendly staff, quick in and out, free coffee. Good location.

I originally leased a Honda Civic from McGrath Honda in 2024. I then started getting my car serviced there. Erin is the most wonderful, honest, competent service agent I've ever worked with. Today I purchased my 2024 Civic. Erin introduced me to my sales person, Peter. He was amazing: friendly and easy to work with. He had all my information ready when I came in and it was an easy, seamless process. Jack assisted me with financing and was great as well. I highly recommend Erin (service), Peter (sales) and Jack (finance) at McGrath Honda. read more

My husband has been searching for a Civic Type R for a better part of a year. For those who know this car, this is a rare, limited edition vehicle that usually sells really quickly and way over sticker price. He has been back and forth on the purchase and did not want to pull the trigger. When he was about to pull the trigger, the car that he was looking at was gone. When he was doing his recent search, he found that there was a red civic type r at the Mcgrath Honda of St. Charles. We had a free afternoon so we made the 30 minute drive to see what the car was like. Our family never had a red car and when I heard about it, I was a little hesitant, but when I saw the car, I instantly fell in love. So did my 2 year old daughter. She kept going back to the car wanting to sit in it. Jose and Alberto were helping us during the entire process and I cannot recommend them enough. If you are a parent to a toddler, you know that they can be disruptive and they were both very patient and understanding. The dealership even has a kids playroom in the back with a train set and books that my daughter really enjoyed. The entire experience was 5 stars. We never felt pushed or judged. All positive interactions. I haven't been to a dealership that does this, but they ring a bell every time a car is bought and everyone in the dealership cheers. What a happy celebratory moment. P.S. if you look at my list of reviews, you will see that I reviewed Muller Honda a long time ago for my very first car purchase. I swore that I will never buy a honda again, but here I am saying that you should, just go to Mcgrath Honda in St. Charles :) read more

McGrath Honda - Car Dealers Near Me - St. Charles, Illinois

Not sure how these guys got my phone number, since I had only ever been to the Lisle location before. But they called and told me I needed to get a bunch of work done on my car that had already been completed at the Lisle location. A real group of scam artists. read more

This review is specifically for the service department from my most recent interaction. Unfortunately had to follow up and readjust my rating due to lack of communication and transparency. Went in on 8/18/25 due to a nail in my tire. The car was ready on 8/21/25. After a couple weeks I noticed there were some scratches on the inner lip of my wheel with the flat that had been replaced. I took some pictures of the damage and sent it to my advisor, Kevin Reynoso on Tuesday 9/2/25 to review. I was told then on Wednesday 9/3/25 that footage would be reviewed and I'd have an answer by Thursday 9/4/25. I did not get any communication. I reached out on Friday 9/5/25 only to get an automated out of office answer. I received a follow up back from Kevin on Monday 9/8/25 saying I'd have an answer by the following day. I did get receive a response via text on Tuesday 9/9/25, but only saying that my request was denied and that a discount could be applied for fixing the wheel. I immediately called Kevin and requested to speak to his manager, CJ Nemec. He was unavailable, but I was assured he would contact me by the time he was leaving that evening. 7 PM rolls by and nada. Zilch. I reach out again the next day via phone on Wednesday 9/10/25 and hear that CJ is off for the day so I speak with TJ, another service manager and he said he'd have CJ reach out to me the next day on 9/11/25. It's now Friday 9/12/25 and it is still radio silence. This is just flat out poor customer communication! I have zero issues with the claim being denied if the damage was present prior to me dropping off my car for service, but if you have the technology to have footage to review share it with the client to alleviate any doubts! read more

See all

Online they claim one price, and in person another. These guys are as deceptive as it gets. They will lie and try to sell you 'Forms' for thousands of dollars. AVOID unless money and honesty is not important to you. read more

What could you improve? 1.) don't waste folks time when they come in for a quote/ purchase . Take their information quickly and accurately so that we can mutually determine if a deal can be made . 2.) Once all questions have been answered by the applicant make your proposals clear and transparent so that a potential customer can make a decision based on the shared information . 3.). Set a standard on how long the purchasing process should take and demand it of your sales and financial personnel. 4.). Focus on helping customers close their transactions timely I would say the execution on the above points was executed poorly in my experience . Thus 1 star . read more

I made an appointment to look at a car they had listed online. The appointment was made on a Friday to go look at it on Saturday morning. I drove from Glenview to St Charles to find out it was sold Friday. I did not receive a call, text or email to tell me that it was sold. I was absolutely disappointed. read more

I had my faulty audio unit display replaced with brand new one. However after I picked it up and was driving home, I noticed scratch mark on the left corner screen by knobs. I went back to show it to the service advisor and he was not surprised nor really apologizing for their mistakes but told me they will need to order new unit. Again it took 4.5 hours to complete the work and I am glad I did not wait for it and asked for a loaner. Then in 2 days I got a called that new unit is ready to be installed. I called back the same service advisor 3 times and never got a confirmation for time to bring in my car so I just went and dropped it off. And he was there but gave another advisor the job and moved on. Again totally not professional or friendliness of the advisor. He needs to learn to work on customer service skills. Also this is like my 2nd time getting work done on my car, and their mechanic or people working made mistakes or created more issues. I would give 1 or 0 star but since they resolved it I gave it a 2 star. read more

When buying a used car be very careful when being sold the extras by the Business Manager. Get everything the Business Manager promises in writing. Paid $3k for an extended service contract and was told that maintenance at any McGrath Dealership was covered for the duration of the contract. Turns out that wasn't true. The $150 to $200 per year for routine maintenance isn't the end of the world, but the Business Manager did say I wouldn't need to worry about that, a big reason for buying the contract in the first place. Just very disappointing. read more

**Smooth, Stress-Free, and Truly Exceptional!** My wife and I recently purchased a 2025 Honda Odyssey from McGrath Honda of St. Charles, and we couldn't be happier with the experience! David Koliene ("Mitty") was our sales rep, and he was absolutely fantastic from start to finish. Mitty is incredibly knowledgeable, friendly, and down-to-earth. During the test drive, he went above and beyond to walk us through every feature of the van--demonstrating them in detail and making sure we felt completely informed and confident. No rush, no pressure--just a genuine desire to help. When it came time to go over numbers and options, Mitty explained everything clearly and professionally. He listened to what we were looking for, respected our goals, and made the whole process smooth and effortless. If you're in the market for a vehicle, I highly recommend both David and the team at McGrath Honda of St. Charles. They made what's usually a stressful process feel easy and enjoyable. **Thanks again, Mitty--you crushed it!** read more

McGrath Honda - Car Dealers Near Me - St. Charles, Illinois

See all

They Broke a Part During Repair & Returned My Car With an Airbag Light On I brought my 2019 Honda HR-V to McGrath Honda of St. Charles for a fuel pump recall and a Service A oil change. After their inspection, they recommended additional repairs/services, but I only approved the gasket for the spool valve and drive belt replacements. Later, I received a voicemail from Tam stating that "during the normal process of removing the drive belt, the tensioner broke on us." This happened while they were working on my car, yet they told me I needed to pay an extra $522 for the replacement -- even though I'd never had any tensioner issues before. I then received another voicemail from Tam saying they noticed warning lights on the dash while working on the car. Three hours later, he called and explained: the vehicle was in accessory mode when he first wrote me up and they performed a deep battery charge, the battery and alternator were healthy, they test drove the car, and the only light that kept coming back was the SRS/airbag light, relating to seatbelts or airbags. He also made it clear that none of the services I approved "would cause that" and that if I wanted to know why the airbag light was now on, I would have to pay for a diagnostic. After that call, I went to pick up my car -- and sure enough, the airbag/SRS light was on. This light was NOT on when I dropped off my vehicle. In total, I paid about $1,300, and my vehicle was returned to me with an airbag warning light -- a serious safety issue. A part broke during their repair, and I was charged for it, and now I am left with a new problem that wasn't there before. This was an extremely disappointing and unprofessional experience. I will not be returning to this dealership, and I hope sharing my experience helps others avoid similar issues. read more

McGrath Honda - Car Dealers Near Me - St. Charles, Illinois

Took our car to McGrath (2022 Honda CR-V) for battery issues. They didn't let us know that the car was ready. I got there and the person handed me the wrong person's keys and couldn't find mine. Fast forward to today and the last several days, the car is NOT starting again and had to get a jump twice. They didn't do a good job the first time around and now the car won't start and we have to get to doctor's appointments, etc. I would suggest taking your car somewhere else. Negative experience from the point of purchase till now. read more

I chose to buy this car for the Honda reputation. My intention was to invest in an expensive, new car but keep it for a long time. I regret my choice. At McGrath the sales man used very high pressure tactics claiming the deal "was only good for today" False--and bad business. When I went to the finance room the Honda employee made 2 expensive errors, first in the price then in the math. Luckily I read thoroughly and caught both--he claimed he had allergies and the meds made him foggy. Questionable--and poor judgment. I took my Pilot for regular service at the dealership because I wanted the most up to date knowledge on upkeep and the best service, despite the higher price. Come to find there is a known problem with the 2017-2024 Honda Pilot torque converter which can be mitigated by changing transmission fluid every 15000 miles. I reported symptoms of this issue before the expiration of my extended warranty and the service department said they found nothing wrong. If I had done my own research I could have found the source of the transmission shudder. But instead I had my transmission fluids changed at 75000 miles with McGrath Honda and went on my way. I began using a private service tech after I had another (unrelated to transmission, related to a recall notice on the fuel pump) issue with Honda service. When McGrath arranged to give me a loaner vehicle and I sent a copy of my insurance ahead of time they did not bother to check. When I arrived for the service it is then that they tell me they don't accept my insurance company and I found myself stranded with no car for 3 days and no ride. Now at 115000 miles I need a whole new transmission installed and it will cost $5-$6000!!!! And McGrath Honda says there's nothing they can do. read more

I'm very surprised this place is rated so low, but not at the same time - Lol. I get it, car dealerships but goodness I've had a great experience both times I've been here. I got my car brand new from Big Mac and although it took some persuading - I got a fair deal and have been saving a lottttt of money since switching to the Honda fam. This location offers 2 complimentary oil changes if you purchase a brand new vehicle. Erin was who took care of me when I got my first oil change. She is so friendly and kind and seriously.. working on a Saturday with a positive attitude and a smile on her face? GIVE HIS GIRL A FAT RAISE AND BONUS! She was transparent about wait times and showed me around since I decided to wait. The waiting area is huge with lots of places to sit, watch tv and just hang out. They offer bottled water and a ton of coffee options, all complimentary. The entire establishment is very clean, bright and spotless. It's maintained very well and looks brand new. read more

McGrath Honda - Inside the service station waiting area - Car Dealers Near Me - St. Charles, Illinois

See all

My experience was amazing thanks to Jocelyn Ontiveros, I was greeted as soon as I walked in and also had the vehicle ready for me to test drive. Jocelyn was willing to try her best to keep me in my budget, Thanks to her I left with the car of my dreams!! read more

Unfortunate bad experience and will not return. Spent $5000 to repair my 2016 Pilot only for McGrath to make the problem worse. Tried to trade it in on a new Honda and it was like I had never spent the $5000 that week. I am local to the fox valley area so this could have been much more amicable. I bought a different Make/Model in Naperville the next day. I would rate as 0 stars if this site would allow it. read more

They said we would get the clean car tax credit; they knew I was new to buying an electric car. They did not tell me that my lease did not qualify for the credit and that the DEALERSHIP would receive it. I found this out the hard way when I went to file my taxes and did not have the 15400 form to get the credit. Lesson learned on my end, I should know better than to trust a dealership. read more

Had my truck serviced here a week ago. Fantastic service and everyone was definitely on game point. Reason for the two stars is for three people I tried contacting after I returned the loaner vehicle they will lend you. I left my garage door opener inside the car and tried contacting two days later. Left voicemails on all three personnel especially the one that help me David. No call back no response. It's been a week later still nothing. So if your good not leaving anything behind or don't need to contact them after servicing your vehicle you should be ok. Just don't expect to get anything after or even hear back from them except thanks for selecting them to service your vehicle thru email or text! Good luck! read more

We worked with Darek S on purchasing our vehicle and this was the second vehicle and we had a great experience both times. Hes very friendly and knowledgeable and great to work with! read more

I recently purchased a used CR-V and had an outstanding experience. I typically loathe car shopping and the sales pressure that goes along with such a big purchase. I was in the market for an affordable car for my teen daughter. We went in looking for reliability and safety. From start to finish, our sales consultant Danielle was incredibly helpful, professional, and comfortable to work with. She made the entire process easy and stress-free, answering every question with patience and clarity. Her friendly approach and genuine willingness to help really stood out, and I never felt pressured about the sale (what I would consider a rarity in the car shopping). Nate, the general manager, was equally fantastic; he was straightforward, transparent, and truly willing to work with me to ensure I felt confident and satisfied in a car that I was purchasing. Together, they made this one of the best car-buying experiences. My daughter is happy with her new car and so were we! I would highly recommend. read more

3 and a half hours we drove to get here. Quoted us a price out the door over the phone Monday. The price of the car was lowered by 600$ online during the week. Get there this morning. They knew our quote. They knew we were driving 3.5 hours. Sorry, that quote was off by 560$ So even though the car price went down 600$... they wouldn't honor the quote and added as much TO the quote as the price decreased online. Quoted 32,000 out the door. Price went down 600 after that. Drive 3.5 hours and they try to get 32,600 out of us. Nope No way. We don't play that game. Don't go here. There have to be better car places. read more

Night and Day difference. Ever since they moved to the new location it seems they've hired the worst of the worst. Most times with any business you'll scan through the negative reviews and you can just tell who's bitter about something minute or is holding an unnecessary grudge but I've gotta tell you there's not a single negative review I've read that I don't believe. The original McGrath St. Charles was fantastic to visit, we serviced our Accord there and was really happy for years so happy that when they opened a new location we decided to just continue going and in a nutshell, they became the dreaded long wait oh we found this gigantic repair needed outta the blue dealership with pimps for the salesman. The last straw was buying a new Passport. Walked in within seconds and saw the showroom HPD model wife wanted to work out the price and told the guy we'd write a check for the agreed on price that's when I nearly went to jail. Lied about the undercoating, and had to tell the glue-sniffing finance guy 56789,65222k F'n times I'm not interested in what he's selling take the#^@! Money or we'll just go someplace else, I'm serious when I tell you that had not my wife been there I'd be doing laundry in a state prison smiling all the while. Out of nothing more than time we took the new car back for scheduled oil changes that were free up to the 30k mile mark or something like that anyways it never changed horrible service long wait times everybody in the service area looking like they wanted to drink antifreeze to end their misery and you can pick out exactly in the room who's going to have the service tech visit them and tell them they need new rocket booster shims or their Civic will explode but good news is they are in stock on sale just for them 1800 bucks each or some scam garbage. It's like overnight soon as they built that giant turd of a dealership they fired everybody with a soul and decided that they needed to just run a sleaze bag operation to pay the enormous building fees or something but either way, don't visit these guys you'll drive outta there needing a foam pad to sit on from your boom boom getting pounded some way or another. We have since given our new car business and maintenance over to Valley Honda which isn't that much further and is reminiscent of the old McGrath without pimps and friendly honest vehicle sales and service. read more

This was my first time visiting and having purchased a vehicle from McGrath Honda @ St Charles. Great experience working with the Sales Specialist: David Kolodziej. David was knowledgeable in the cars, and shared the pros and cons, and asked us questions to clarify if a hybrid would be benefiting us which depends on the type of driving and traveling we often do. He was careful not to over sell and under deliver. David's approach and friendly demeanor made this purchase as smooth as possible. (As many know, purchasing a car is almost a full day process). The reason we tried this location first was because they had an advertised discount on the CRV. Often times, it is bait. However, David was honoring the discount as long as we showed the internet ad. Reninder: this type of discount was rare (after COVID's mark up). If you're interested in a Honda, I highly recommend you going to this Honda location. Ask for David Kolodziej. He is knowledgeable, helpful and accommodating. David was calm and happy to answer as many questions you might have coming to mind. I am going back soon for some added upgrades. I'll review the service to see how reliable they are on that part. Very happy to work with David. Besides working with David, it was also great to work with Dimitri and especially Mark Conway, the Busness Manager! read more

See all

Great Deal and Awesome Service at McGrath Honda of St. Charles! I don't usually write reviews, but our experience at McGrath Honda of St. Charles was too good not to share. My wife and I were shopping for a Certified Pre-Owned Honda Pilot, and from the moment we walked in, Logan Pauly, our salesman, took great care of us. He showed us all the models we wanted to see and was super patient while we went back and forth trying to decide. He even handled our 10-month-old being a bit fussy like a pro. Logan really knew his stuff when it came to the different trim levels and warranties, which helped a ton with making our decision. The best part, though, was that the price was fair from the start--no games, no pressure. Logan and the manager, Alex, worked with us to find a way to make it fit our budget, and we left feeling like we got a solid deal on a great car. If you're in the market for a vehicle, I'd definitely recommend stopping by McGrath Honda. We'll be back when it's time for our next one, and we'll be telling our friends and family to check them out too! read more

Went there and was nothing but a nightmare. Then they use the toll road with my vehicle and I'm responsible for payment for it since they "bent over backwards for me already" left in voicemail from the sales representative! Will not recommend this dealership or their services to anyone. Please stay clear of this place. I've been treated a lot better at the previous dealerships I've been to and buying process was smooth! read more

We picked an Odyssey online and the sales guy kept trying to upsell us. Then we got to the finance guy and he wanted to negotiate the warranty, which most Honda dealerships don't do because they stand by their brand. Competitive prices online to bait you in and then all sales. read more

Had my Accord in to replace a battery. Found damage to front quarter panel upon returning home. Nate Peterson handed off to "CJ" a service manager to respond. He failed to return my message on three attempts. My wife just purchased a new Acura, I just bought a new Mercedes C300. So many awful experiences here. read more

Service department does not have the best interest of the customer. Instead attempts to upsell you any chance they can get. I would recommend Toyota down the street. read more

We would like to thank Dean Kasson very much for making our car buying experience very easy and quick. We appreciated his attention to detail, courteous manner, knowledge, and professionalism. Cheers! read more

One of the worst dealerships! Do not mention anything about 3% credit card charge. Poor communication! Very unprofessional! Go elsewhere! They will delay service on your car until you have no choice but to settle your car service with them. Untrustworth!!! read more

Came here for an oil change and tire rotation. Charged way too much for routine maintenance, however not abnormal for a car dealership. There's even a 3% surcharge on all credit card payments. Time-wise, service seems inefficient. I waited 3 hours for my CRV to be serviced, only after including the 45 minutes it took for me to get a loaner. At least they are prompt about returning your car, and service is always fulfilled with detailed inspections. Otherwise, the customer service aspect leaves much to be desired. I do not have much to say about the sales experience as I bought my car from a used car lot. Although the staff at the showroom seemed very attentive. read more

I took my Ridgeline in because I thought the trans was slipping. I called Mike who had Dave contact me. We scheduled drop off for diagnosis. Curtiss met me at the door and took my truck. He got me a ride home. It was not the trans. They did numerous maintenance things. I got the call to come pick it up. Reasonably expensive considering what was done. My truck runs like new. I am so much more pleased at today's experience over my last trip there. Whatever changed is for the good. Thanks Mike, Dave, Curtiss and McGrath. Good job. read more

came in and was greeted and helped right away by Andre, was on a time crunch and they managed to get everything done fast and efficient. aswell Ana the sales manager was very kind and helpful throughout the whole process. read more

This place sucks trying to sell me a car that was listed as something. It's not no negotiation no deals nothing but pushy salesman.