I live in St. Charles, so I was originally going to purchase my Audi A5 from the St. Charles location, however, I was disappointed with how they treated me recently so I took a ride to Audi in Naperville to see what they can offer. I was blown away with the service from the moment I called them. I worked with Joe in the sales department and Joe was exceptional to work with. He answered all of my questions and I did not feel rushed throughout the process. He was also very good at texting me with updates about the specific car I was leaning towards. All of the folks at Audi in Naperville were a pleasure to do business with and they have my business going forward. The gentlemen in the finance department was super friendly and helpful as well. Very happy with giving them my business. read more

Ricky provided me great service in selecting my brand new Audi S5! Highly recommend Ricky and greatly appreciated his low pressure approach and patience read more

Nick was great to work with. He is very knowledgeable and patient when I was deciding on an Audi. I'm very happy with my purchase! Dan was very helpful setting my car up and educating me on everything my Audi is capable of doing. read more

Shout out to Nick, Dan and Kenny for always answering my calls and questions! Great team at Audi in Naperville You guys should get Jason to comeback!!!! read more

Audi Naperville is the only place I'll go moving forward! The overall experience throughout the entire process was red carpet and left me astonished! They even gave me additional credit far above and beyond what anyone would expect! Ask for Scott Woosley when you go there!!! Scott our salesman couldn't have been a more personable guy. Taking his time in getting to know me and building a relationship vs. just looking at me to get a car sale. He took extra care to look for the right Q5 that would meet my needs and insuring this would be a car I would love now and over time. I purchased my car solely on the basis of him and his honesty, integrity, straightforwardness and valuing me as a customer! Jason Byford the General Sales Manager came over to introduce himself to me even before I found my dream car. He is very professional and knows the value of building long time relationships with people! The whole team there understands the value of turning 1 time customers into permanent clients! The finance step often can become a bit difficult, but it was smooth and easy. Kudos to Finance Manager Lucy Read as she was very easy to work with and very organized. This was my very 1st Audi product as I've only driven Land Rover products the last 15+ years. I was really impressed with the craftsmanship, handling and power the Q5 had! Thank you Audi Naperville for my new Q5 S line 45 TFSI quattro Premium Plus!!! read more

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Absolutely the best new car purchase experience ever! Karen, Scott and our salesperson Amy all were amazing. Friendly, professional interaction. No high pressure sales, instead straight forward and direct. Upfront fair pricing and trade in negotiations. It made our 5 hour drive from Ann Arbor, MI worth it. read more

Beware of this business. They tried to charge me $12,600 for repairs to my 2018 Audi Q5 which were a direct result of their flawed sunroof drains. Only after I contacted Audi of America and was informed the repairs were covered under a warranty extension did they assume responsibility to pay for the work. It left a bad taste in my mouth which I would've informed them of had they not insisted I picked my car up at 6:30PM after the entire service department had already gone home. BEWARE. read more

it is another dealership fill by low life sales man with not much effort to work, other than calling people "bro" in their life, a manager who can not make one sentence with out grammar mistake and finance person who graduated from a shady college, avoid this place and buy somewhere else, after all it is 2024 now, don't waste your time. Customer service 0/5 Reliability 0/5 Honesty 0/5 read more

Nicole and Ashley are doing a great job. Ashley is very wonderful very sweet. Very kind. Very nice. I would refer anyone to Ashley. She's definitely the top sales lady I think in my opinion Audi of Napleton Naperville definitely nice very kind and she's very very knowledgeable about any Audi model or use model Nicole is very sweet. She is an Internet sales and she is awesome at what she does. I would refer anyone to those two people because they are great at what they do at Audi Napleton from Noah LaMantia read more

Came in to have my car connected to my app. I was ready with all the paperwork to prove ownership. Walked into the showroom and stood around awkwardly as there is no receptionist. Finally someone came to help me out, I explained I wanted my car connected to the Audi app. They stated I had to bring it back to the dealership I bought it from. Huh!?!? I bought it in California.... That makes no sense. They brushed me off and told me I had to talk to someone else and of course they aren't in. So it was a complete waste of a trip. I called the dealership that I bought it from and they even called out the sales person for being lazy and they could have helped me. In the end, I was able to get it setup virtually from the place I bought it from. Give this experience, for my next Audi.... Not buying from here. read more

I would highly recommend Naperville Audi... The customer service was just absolutely amazing Nick Fograse greeted us and took care of my family and I...Any questions we had he answered them and if he didn't know he asked overall the assistance was just absolutely amazing the people that work there were just so nice..My family and I are looking forward to doing business with them in the near future thanks again for helping my family and I with our New Truck Elaine V read more

Audi Naperville - Our New Family Hauler - Car Dealers Near Me - Naperville, Illinois

Warranty warning! Please do not buy the extended warranty on any used car; they assure you it will be worth it in the finance office, but it is a waste of money. They will take the money and run, and then when something goes wrong that should be covered under the plan, they won't try very hard with the warranty company to help you, the customer. Invest the money that you would put into a warranty in the markets. You will get a better return. read more

The finance manager at this location is a sociopath and should be fired immediately. This man lead me on a 4+ month wild goose chase in getting a refund for a 2k wheel/tire protection product that I never asked for. He initially comes off as very responsive and friendly when he's trying to close the deal but when I came back the next week to sign the cancellation form for the protection (it came with a 30-day money back guarantee), his manners disappeared and the deception and avoidance regarding my refund began. The first lie was that the product provider requires a 90-day processing period to return the money. The 90 days came and went and still no refund. I called the provider, they told me my protection was never even cancelled and that the dealer is responsible for any refunds. I call the finance manager back. I tell him I never received the money. I then tell him some of my personal info needs to be updated so he says I need to wait another 30 days. 30 days came and went, still no check. At this point he stops answering my emails and calls completely. Long story short I had to reach out to 2 of the dealership's general managers with a threat to take legal action against the business before I get back on the phone with him. He calls on a Friday and promises me a check for pickup on Monday. I drive to the dealership on Monday to find out that the check was available as early as Saturday and that he wasn't even expected to be in today. I wait there while the unnotified staff scramble to finally find a check made out to me. Of course it is in the wrong amount! This childishly petty person made me drive through rush hour traffic on a weekday knowing full well I'd be doing this for nothing! In the end I had a general manager get involved who was able to approve and mail out a check in the correct amount in just 2 business days! What a horrible ordeal to put a customer through that spent 60k on a used car here! It's safe to say I will never be returning. read more

This could have been a five-star review if it wasn't for the Illinois 430 ILCS 66/65 signage on the door of the dealership. But more about this later. Four years ago I bought a nice late model Audi A4 Quattro and the closest Audi dealership is Audi Hoffman Estates, after a really bad experience there, which you could read my review on Yelp, I vowed never to return again. I should add that Audi Hoffman Estates holds a 2.5 out of 5 stars on Yelp. Gee, I wonder why?!? A friend with an Audi R8 recommended Continental Audi of Naperville, (now Napleton Audi) and while it's an hour's drive to and from my home, it's well worth it! In the "new normal" of living and working in a pandemic, all the employees were masked, and a few double-masked, but as can be expected, more than a few of the customers weren't masked, a couple sounded extremely demanding, and probably voted for TFG. The service advisors were very cordial, Robyn checked me and another gentleman was able to help me with a little problem I had, and fixed it on the spot. My car was in for an oil change, and while normally for everyone else they would do a car wash, Illinois is one of those states that requires front and rear plates. Since I bought my car in Arizona and never needed a front plate holder, so I have the post in the towing hook slot which looks a little more sporty, but some car washes like to twist license plates and brackets around, so I opted against the wash. The oil change was uneventful, I looked at a $135K Audi E-Tron which looked like it was going 150 mph standing still, with the 85 MPG was nice, but it's not in my budget right now. Robyn advised me about the current health of my A4 and pointed out a few things to watch out for, I thought the brakes might be an issue the way some other drivers (who never drove well before the pandemic, maybe stopped driving for a year or more) drive considerably worse today. So about that Illinois 430 ILCS 66/65 signage? If you're a concealed carry holder and carry a concealed firearm (in Illinois and other states with similar signage), you're prohibited from carrying it on the premises and can be asked to leave if they catch you with 'something'. Anyone that has watched any news in the last 24 months knows crime in Northeast Illinois has been ticking upwards and getting worse, recently in broad daylight, two individuals brandishing firearms robbed Gold Coast Exotic Motor Cars in Downtown Chicago (with families in the dealership) and walked off with some $2 million dollars worth of watches smashed out of a display case. Criminals know when they see the Illinois 430 ILCS 66/65 signage at the door of businesses, it means no law-abiding person is allowed to carry firearms but is an implicit heads up the owners condone others to carry 'whatever' firearm they want to bring into that business as they won't know about it until its too late. Law-abiding citizens and concealed carry holders see those signs and very often outright avoid doing business there, (My car was overdue for the oil change) so I wasn't going to cancel to find another dealer without the signage but the reputation here. If the signage was removed, I would be willing to bet that Napleton Audi would see a noticeable uptick in business and that $135K E-Tron sedan I was drooling over might demand a premium with CCL holders flush with $$$ and just the place to spend it at! I'm more than happy to bump this review to five stars when the signage is gone and remove the last six paragraphs of this review if the signage is removed. read more

Audi Naperville - Front of Napleton Audi -Naperville - Car Dealers Near Me - Naperville, Illinois

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Purchased a car from Naperville Audi this weekend. Simon was a knowledgeable and friendly sales associate who provided an easy and enjoyable experience. Unfortunately the finance associate, Dennis, was offensive and seemingly clueless. In an attempt to hard sell the maintenance packages, he repeated several times that this was "an expensive car and maintenance was a nightmare." Had I not owned Audis before, I would have walked out. He repeatedly called me "darlin," never my name. I am 80.I found it inappropriate. To top it off, he told me the bank had never signed off on the title of my trade-in. The sign off was very clear on the title. The dealership should not subject its customers to the bungling crudeness of this employee, or itself to bad reviews due to him. read more

I had a great experience buying a used Q5 from Naperville Audi. Prompt response from dealer when I inquired about the car. Set-up a test drive and both the people and the car were ready for me when I arrived for the appointment. The car itself was in great condition and matched the on-line description. After a quick and easy conversation about pricing, we came to a deal and I was able to leave with my new vehicle shortly after that. Good buying experience. Good product. read more

Review for the experience we had with the service department . Overall Great interaction with service advisor Kyle and Service manager Ryan to help us get my daughters Audi Q5 repaired. They went above and beyond in dealing with the aftermarket warranty company to assist us in getting our repairs approved. Communication and access was flawless with both team members which are highly recommend if having your car serviced here. Thank you guys read more

We bought a car from Audi Naperville at the beginning of August 2024. It is now October 21, 2024 and we STILL DO NOT HAVE OUR TITLE. We paid $34,000 in cash for a vehicle, without a title. Please be careful working with this group. read more

SHAME ON ALL OF YOU! Called and talked to multiple people including internet sales managers, used car manager who sent me a video and a sales person. I confirmed the car was there and asked additional questions and started my journey to look at the car....1 hour into my drive they call and say BTW we dont finance cars with over 120k miles. TELL PEOPLE THIS UPFRONT! Also, WHY are you trying to sell it on your lot? Its a 20k car! Shame shame, shame! And now we all await their corporate blah blah blah response. I cant wait! read more

I bout a van from them in January 2019.Also I bought a warranty for 5 years or 60,000 miles whatever comes first. The van broke down recently and it is covered under warranty based on the contract. The warranty company know it is covered and they don't want to pay by giving me hard time opening the claim and treated me like crab now I'm fighting with them to open the claim . I have kids and an elderly sick man in the house where I need my van as soon as possible. Audi of Naperville sold me the warranty assuring me it is one of the best warranties but in fact they did not care about me , all they care about money they are making from selling the warranty. I do not recommend this dealer to any one since they lied to me when I trusted them bout the warranty. read more

After a couple hiccups, and after getting to deal with the GM Mike and Tiffany in Finance, I was extremely happy. Mike and Tiffany very helpful as well as Joe, the salesman, that sold me my vehicle. I would recommend Audi Naperville to everyone. read more

Do not shop, or bring your car to this dealership. You're better off paying full price at anther dealership. Sales, service, and management is completely unprofessional. Audi really needs to higher an entire new team at this specific dealership. read more

Had a great experience at Audi Naperville. CK gave us a no pressure experience which we really appreciate. They were attentive and the process of the purchase was smooth. I would recommend CK and the team. read more

We purchased our Audi out of state from this location. The negotiations started off good. There was miscommunication on the delivery fee, but that was rectified. Isaac Stiegler got involved and ironed a few things out, but I don't think he followed through enough, I was still a little apprehensive. The price was better than our local Audi dealer, so we bit the bullet and made the purchase. Then it all went downhill. Arshan Alamigr in Financial Services is worthless. Everything he touched was screwed up. We were told the dealer would take care of everything, including the licensing, titling and taxes. We sent our check and finance info, this went well. They set up the shipping of the vehicle which was over 250 miles away, no issues there. In the end I made four trips to our local DMV, the paperwork they sent to our state licensing office was rejected several times. This maybe a good dealership to purchase locally, but I would not recommend purchasing from out of state. read more

Mitch is the best! I purchased my leased Audi A4 and Mitch was amazing- very knowledgeable, efficient, honest, kind and respectful. I highlighly recommend reaching out to Mitch for your new or preowned needs! read more

You can't beat the customer service that Audi of Naperville. Mitch Massero, Sales, and Dan Loose, General Mgr, gave us. We thought we purchased a 2022 Audi Q5 Sportback with the blind spot indicators and discovered they weren't on the car. Brought the car back and was issued a loaner until they could get us the same car with the indicators which took 5 weeks. All gas tanks were filled up for us, always a smile when they dealt with us, and this dealership and its employees are totally incredible!! The honesty, integrity and top notch service went beyond what this dealership needed to do. We still can't believe how well we were treated, the follow-up by Mitch including coming out to our house to program the car, and the "stand on your head" to get us the car we wanted by Dan Loose. This dealership have left us "breathless"! We would highly recommend this dealership to ANYONE. BTW--this is the 2nd Audi we have purchased from this dealership. Gerry and Ron Gall, Villa Park, Il read more

We were looking for a new Q5 and were greeted by Scott Woolsey right away. He was personable and knowledgeable about The Audi brand. My husband and I had a wonderful experience! read more

My son has a brand new Audi and tried to use the auto park for the first time. The car malfunctioned and would not stop even though my son was stepping on the brakes. He had three passengers in the car with him. The car has a lot of damage and Audi is trying to pretend it is not the fault of the vehicle when clearly the car malfunctioned. This is a serious issue for anyone else trying to use that program in the car. Someone can get hurt. If there was a person behind my son's car they could have been killed. read more

We took our Audi in to Napleton for a safety recall at 9:30am on a Wednesday. We were originally told the work would take "a couple hours" when we made the appointment. When we dropped the car off, we were told it would "take most of the day". When we received no call back, we called in at 4:00pm and were told the repairs weren't even started yet. There were no apologies for not telling us this, for not contacting us all day, etc. They kept our car overnight, saying it would be done by 10:00am or so the next day. At 11:00am the next day, again because no one had called us, we called them, and after waiting on hold forever ("because no one knows anything about your car except your service agent"...), we were told they still need to keep it a few hours longer. The poor service, lack of communication and incompetence will ensure that I never give Napleton Audi of Naperville any business ever again. I still don't have my car back. read more