Ricky provided me great service in selecting my brand new Audi S5!…read moreHighly recommend Ricky and greatly appreciated his low pressure approach and patience

My first and only experience resulted in paying for a 2025 premium vehicle protection plan only to…read morefind out it does not cover the maintenance as outlined in the contract. I strongly recommend you have a lawyer review all and any paperwork from Audi Naperville/Napleton.

Just bought a car today and it could not have gone better. Literally the best car purchase…read moreexperience ever. Alfonso was our salesman, simply off the charts. I can not recommend him enough, he did every single thing he said he would. Last mention would be Mo in the finance department, as smooth as they come. Bottom line, Fair Oaks is awesome and Alfonso is the best!

Just tried to call in for a CARFAX of all things for an old vehicle we purchased back in 2005 and…read morethe GSM gave me the run around on how he didn't "feel comfortable" and proceeded to call me a liar and down played everything I said. After I asked to speak with his director he then told me none of them were in which I know is BS because I'm an active advisor and I know someone from management is always present. Thankfully I was able to call Joe Rizza Ford in Tinley Park and they were able to provide me with what I was looking for... STAY AWAY FROM THIS PLACE and watch out for that LYING POS crooked GSM.

If you are looking for a fancy building and a beautifully appointed lot you are not going to find…read moreit here. However, if you are looking for a car that has been gone over top to bottom and bumper to bumper for safety and reliability at a fair price then this is your place. They even stated there are many car brands they do not dewl with as they are not reliable enough to put their name on. Our daughter was looking for a small, safe, reliable car for her first car. They gave her a good deal and treated her very fairly even including a 6 month warranty. We found the car online and sent a message to which they responded in a timely manner so we had some basic information to decide if we wanted to make the hour long drive to give it a closer look. When we arrived they allowed us to test drive it and did not pressure us in any way. They were very casual and easy to work with.

Went there to buy a car. Had a good experience. The salesperson his name was Brandon. He gave me a…read moregood deal on a car. I'm very satisfied which I always am satisfied when I go there. I bought several cars from them they work with you. See Brandon when you go there if anybody decides to buy a car

Had a great experience! Jorge my sales guy was super nice and thorough and made buying a car the…read moreeasiest yet. Diego helped me with getting gap insurance added so it didn't break the bank. The manager (Eric? For got his name :( ) He was very accommodating as well. Highly recommend! Thanks Again!

They told me it would take 2 hours to do a diagnostic on my car at almost 200$ a hour, they call me…read more2 hours in and say they need another 3 hours and another 600 dollars to finish the diagnostic...

Great customer service. From start to finish, a great experience. This is our second car from this…read moredealership, and both times our Sales Consultant Mike Beck provided us with great no-nonsense service. What more can you ask for...a great automobile AND great customer service! Highly recommend Toyota of Naperville!

To begin, I bought this car brand new at Toyota of Elgin, but every time I go in for a simple…read moreservice, they give me a dozen things it does not need and make it imperative that I have them done asap plus do not check for what I want done. And, the service check takes forever (think 2 hours on a Saturday): 1. New tires (I went elsewhere for half the price, but that place told me i had at least another year on the old ones, so I was switching them out early) $2500 at Toyota ($1130 for four locally, better brand, original equipment). 2. Brakes: they did not check them even though they said they would. Instead tried to sell me a front caliper cleaning $117, rear caliper $117 nope. What I did need was the supposedly free brake check that they "forgot" to do. At local shop, told I have 80% wear left. Free check. 3. Rodent Deterrent -$303 nope don't need that. I use bait boxes in garage. 4. A/C Heater Cleaning $205 nope, don't need that 5. Fuel Induction Clean $299 nope, don't need that 6. Wheel Alignment $159 nope, don't need that 7. PCV Valve Replacement $142 huh? 8. Brake Fluid Exchange $267 yes, local shop said I could use that but they charge $140 9. New rim (it's a large scratch, who cares) $994 So, I came in for a brake check that they forgot to do, windshield wipers, and a tire check, and they wanted to charge me $4143, but I got out for $77 for the wipers and what they termed a "basic car check" that does not include checking brake pads. Who can afford this larceny? And, how can a "basic car check" not include the size of the brake pad remaining? My car has 35K miles on it now (it had 33467 at the time of the Toyota basic car heck). Guess where I'm not going back to today, now that my car keeps saying I need the oil changed? And, how do I need the oil changed when it's only been 2000 miles. I'm guessing that's because it's been 6 months. So okay, that's fine, I had it done locally for $95.00 and $38 to rotate my almost brand new tires. At least Pinnacle will do the brake check for FREE. Note that terribly damaged (not) rim in the photo on back tire. If you buy a Toyota, do not have it serviced at Toyota of Naperville, unless you like throwing cash out the window.

Just bought (after considerable research) a 2007 2nd Gen Prius there. Oswego Motors is a nice…read morechange of "walking the walk" vs. "talking the talk". "Oswego Motors writes "'providing high-quality used cars with low mileage and great CarFax reports" - true, the 2007 Prius had 75K miles on it. The Carfax was long on non-maint. BS and short on actual services, but that's not something under Chad's control. "and we include a powerhouse warranty that covers the motor for 3 years and an additional 100,000 miles." - also true. I was trying to turn it down because other dealers wanted $2-$3k for a warranty, and Chad very patiently explained that this one does not have an extra fee. "What sets us apart is our upfront one-price system, which ensures that you get a fair deal without any haggling or hidden fees." also true - and not what I was getting from other dealers with additional fees for everything (used car inspection fee, warranty fee, etc.) Car averaged 54.2 mpg on the way home, OBDII checks showed NO errors or faults of any kind. Exactly the kind of car any father wants his daughter driving. :)

Cruz went above and beyond with his service when I went to finance a Mitsubishi eclipse. I would…read morerecommend this dealership to family and friends :-)

BEST service and honesty I have ever experienced with a mechanic shop! After having significant…read moredamage done to my vehicle at another shop when attempting to get an oil change done, Christian Brothers Automotive was caring and compassionate from the beginning. They were quick to assess the damage done and take pictures in order to document all that was wrong. When the owner of the other shop refused to take responsibility for the damages, Christian Brothers Automotive helped me to reach out to the owner and even offered for the other shop owner to view my car under their watchful eye! When that did not work and I was still deciding how to move forward, Christian Brothers Automotive offered to keep my car at their shop and every single night they locked the car inside their shop to ensure its safety. They continued to check in on my progress with no pressure to make any decisions and also continued to offer advice and assistance. This was above and beyond anything I expected. After my car sitting at Christian Brothers Automotive for 3 entire weeks, I finally made some progress with being able to figure out how to get the owner of the old shop to take some responsibility. While the matter is still being figured out, Christian Brothers Automotive fixed my car and even checked in a week later to ensure I was happy with the car and that it was running well. I have nothing but positive feedback for this amazing company and fantastic location! The location owner Paul clearly cares about maintaining an honest business in which individuals feel they are able to learn about what is going on with their cars and make informed decisions. And his service manager Joe is compassionate and provides assistance without even being asked. Finally, the mechanic Tony who fixed my car was informative and very efficient. Overall, the entire staff was a pleasure to work with and I felt very comfortable with their entire store! I hope more people use them for their car needs because I want them to stay in business a very very long time!

I went to get a radiator hose replaced on one side. They said the other hose need to be replaced as…read morewell. I refused. They wanted to flush and seal and replace other item that was not requested and very much not necessary. I denied . Asked if my suspension was OK for upcoming trip. Got home there was no coolant in my reservoir !!! I would have driven around, thinking my car had extra fluid in the reservoir and did not. I put in a half a gallon of coolant that I happen to have at the house. Not to mention, I paid for two jugs of coolant. They did not mention the previous quote for work that I needed done on my engine at all. Everything else was fine, so they said. The courtesy ride was not offered with me until after I dropped my car off, and that was if they had time. This was my fourth time at this shop and I was really happy with them and how thorough they checked out my car. This time I felt like it was under a different management and the care previously was no longer. I put my faith and trust in your shop. While in another state visiting, I took my car to my brother, who is a licensed mechanic, and found two engine gasket leaks, and some issues with my suspension.

If I could give more than 5 stars I would! I had a great experience with the entire staff…read more Everyone was friendly and professional. Alex, my salesperson, was kind and helpful throughout the entire process. The finance team was great! Super helpful and VERY straightforward! I recommend Hawk to everyone, you will not be disappointed!

I have been a loyal customer of this dealership for over two years and have purchased vehicles here…read morebefore, so this experience was incredibly disappointing. I came in on Friday to explore possibly trading in my current vehicle and see what deals were available. I want to specifically recognize Argenis, who was amazing throughout the process. He was patient, helpful, and took the time to answer all of my questions thoroughly. His customer service was excellent and is the reason I stayed as long as I did. Unfortunately, my experience changed completely when it came time to discuss numbers and I was introduced to the service manager, Jose. When I asked questions, he was dismissive and, at one point, literally waved me off with the pen in his hand. As a returning customer who has spent money with this dealership and remained loyal for years, I found this behavior disrespectful and unprofessional. The moment I was made to feel like my questions and concerns didn't matter, all respect was lost and I decided I was done. No customer--especially a loyal, repeat customer--should be treated as though they're an inconvenience for asking questions about a major financial decision. I sincerely appreciate Argenis and the excellent service he provided, but my interaction with Jose left such a negative impression that I will seriously reconsider doing business with this dealership in the future.