Had a great experience! Jorge my sales guy was super nice and thorough and made buying a car the easiest yet. Diego helped me with getting gap insurance added so it didn't break the bank. The manager (Eric? For got his name :( ) He was very accommodating as well. Highly recommend! Thanks Again! read more

D'Arcy Buick GMC - Car Dealers Near Me - Joliet, Illinois

They told me it would take 2 hours to do a diagnostic on my car at almost 200$ a hour, they call me 2 hours in and say they need another 3 hours and another 600 dollars to finish the diagnostic... read more

This dealership is amazing. Luke has been working with me for the last four years and has helped me facilitate roughly 20+ vehicle sales. Has sold me and all my family. If you want somebody in the automotive business, Luke is your guy. Every single experience has been amazing in regards to Luke. read more

Yesterday I went to get my free oil change at D'Arcy Buick. The service man (Kyle) told me that in 3000 miles I would need a new filter would I like to do that now? I said sure. 1 and 1/2 hours later I went up to the service counter asking why an oil change was taking so long? They contacted Kyle who said he was finishing up the paperwork. They then told me I owed $234.00. For a free oil change and a filter? They said no - the air conditioner also need a new filter. I told them them they had the wrong invoice. Kyle then came over and said the air conditioner filter had to also be changed. My car only had 11,000 miles on it (this was my second free oil change). I hope it was worth it for Kyle getting $234.00 out of me for the oil filter I thought I was paying for because I will never set foot in D'Arcy Motors again. When I leased my vehicle back in December I was a victim of Bait/Switch and I called them out on it and they gave me a check to rectify the situation plus the 2nd free oil change. Now the service department pretty much did the same thing with the oil change. Foo l me once - shame on you - fool me twice - shame on me,. I HAVE LEARNED BY LESSON,. read more

I had been a DArcy GMC customer since I bought my truck there in December, 2019. During those years the Service Department was responsive, courteous and professional. They seemed like they valued their customers. In May 2025, I made an appointment because I was interested in getting a new car. I made an appointment to view and test drive the GMC Hummer. In contrast to their Service Organization the Sales Department seemed truly apathetic and had no interest in customer service. When my wife and I arrived we asked for the manager by name as we were requested. He remained seated behind the front counter and motioned to another sales rep to essentially hand us off. Which is okay but not even a courtesy of a hello to a long term current customer. The Sales Rep appeared as if we were interrupting his day and could only answer a couple of basic questions. Did not have most answers about the vehicle. We asked for a test drive so we could just try it out ourselves and we liked the Hummer ev. When we got back, I shared the things I would be looking for in vehicle options. I did not hear back from the Sales Rep. A few days later, I called and asked the Sales Rep to follow up and also said I would consider 2026 models if they could not find a vehicle with the options I wanted. Surprisingly, I never heard from DArcy again. Instead, I started doing my own search on the GMC website and found a variety of different options. I happened to call Marquardt GMC in Barrington. Yes, they are almost an hour away. During the one phone call, the Sales Rep was professional, courteous, knowledgeable about all the questions I raised to him. I made an appointment with Marquardt GMC and we were greeted as we approached the entrance. Needless to say, we bought a new vehicle and drove home in it that day. Now, a word about Marquardt GMC. They are a smaller operation and around for about 75 years. They pride themselves on honesty, integrity and putting their customers first. The people were phenomenal and they addressed every area of concern and talked us through many things we needed to consider. They were thoughtful and gracious and I thank God for steering us to them. Please know I would highly recommend Marquardt GMC. I am a customer of theirs for life. I will not do business with DArcy nor could I ever recommend them to anyone. I k ow it's a long review and as a result I hope you shop wisely. read more

Got a good deal on a new 2024 Buick encore GX. Great customer service and no haggling.

Their service stinks don't go there, drought my truck there now four times and they still can't find the problem. This time I took to them they were supposed to have a truck so I can work but they did not like they sa read more

Spent over 95 minutes there, after making an appointment two weeks in advance, to get handed a $165 bill (after a "$20 discount" yet) for an oil change and two new wiper blades. If you're good with spending double the usual amount of time this service takes anywhere else and paying well over double what any other place charges, knock yourself out. Very nice people and very nice shop, but the price and the wait time for this very routine, basic service was an outrage. They can be fully confident they will never see me again, either for service or to purchase another vehicle. read more

Awesome crew there in Darcy Herman was great and Luke is incredible l am on my 5 vehicle that bought from them so far

We just bought a GMC Sierra from D'Arcy Buick GMC. Herman was our sales person and he was great. We were in and out quickly (online application) and got the price and payment that we wanted. It was a great experience and I would recommend them to friends. read more

No one ever wakes up and says, I love car dealers. However, this dealership led by Nick is different! They provide a world class experience and will make things possible. Highly recommend this dealership to anyone! Thank you for the amazing service! Ray read more

Well I'm an old lady on a pension. The first thing I did this AM is to tear off any sign of D'Arcy OFF MY CAR! Yes right away they start the handshakes, smiles... FAMILY?? Ha ha ha ha... I see all the reviews of stupid people who fell for it. Right away Mike Rizzoti starts yelling at me that my trade-in is not sellable....but it's worth at least 2500 in the blue book. Then they played with numbers and stole at least 2K from me. They make a point to screw everyone out of least 2K. Yeah...great place to get screwed, because that's what the boys love to do. So now I only have 18,000 saved for the rest of my life. Yeah... I'm stupid. Then they all smile and laugh and act like they are a GOOD???? dealership, because they rape their customers. Now I'll have a good cry. One guy was nice...Matt. Is that his job? 1 read more

A car dealership like any other. Make sure you get everything in writing because they'll promise things and never deliver. Car buying 101. I wanted so badly to think this place was decent but they're the same as anywhere else. At least my car wasn't a lemon. The only reason they don't get one star is because their salesman Rob is a rock star and a decent human being. I'm getting my vehicle independently checked to make sure they actually did the work they said they would. Never buying from a dealership again. read more

I want in for service, I explained very clearly what was wrong and to drive my truck for at least a hour to feel the problem I was having with the braking system. They did nothing of the kind and preceded to just put it on a rack and just look at my rotors and brake pads and fluid....I told them many times it doesn't happen right away, but they came up with rotors had pitting on the back side of the rotors and fluid needed flushing. After paying over a thousand dollars I took it home which is less than a half hour to take a nap because I work nights, and on the way to work over a hour away, it still having the same problems...humm what should happen I'm asking??? read more

i chose darcy for an auto repair, thinking that a business that was owned by the mayor of joliet would be reliable and fix my car in one visit. long story short, 5 visit, $3,000. charged, still getting suspension error light. rather then finding a defective part, they started just changing parts in the suspension system (at my expense and time). bottom line. darcy buick can not diagnose a suspension problem! they change parts, hoping to stumble in the defective part! i would have loved to have found a reliable repair shop, but this is not it! i can not recommend them, at all. your better off taking your chances at, harry's corner auto repais and smoke shop! read more

We have bought many cars at Darcy but the customer service has declined over the years. Emilio in service is condescending. And all be wants to do is make it more difficult for people to use their services. For example, today my husband brought his car in and has an active full extended warranty that we bought thru Darcy but Emilio called my husband (after he got home) saying it wasn't active. First of all isn't that something he should validate before letting the customer leave? After much back and forth we proved it was active... but then Emilio went out of his way to say what wasn't covered and acted gleeful about it. He Hides behind ma'am and sir but he's condescending and rude. Someone needs to send him back to customer service training. It's unfortunate because we have been happy with service from Luke and Jim but Emilio is making me reconsider doing any business with Darcy. read more

I went into the dealer looking for one specific truck. I personally don't enjoy shopping for vehicles seeing that i have such little free time after work... Carlos understood me when i said that and made everything cut clean and to the point. Very happy with my purchase and Carlos being professional. read more

Had a very bad experience, very poor service, I went in to my vehicle detailed left my car all day when the seats dried this is what was left, very disappointed! Won't be back! No one has contacted me! Not satisfied! read more

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Recall work: I had received a notice from GM to fix a potential problem with my steering. I took into Darcy and they performed the recall work. Upon leaving my vehicle was pulling to one side of the road. This was not the case before I brought it in. They offered to look at it again another day. I waited for the inspection. 1 hour later they said it was still off but they could not do anything else. Beware of recall work! You might get something covered under the recall but they might break something else. read more

I was at local gas station when someone driving a D'Arcy Buick with dealer plates pulled in. In entering station he was wobbling and clearly intoxicated as could not even put debit card in machine. I got a partial plate, called D'Arcy and spoke with GM. I was told without full plate there is nothing he can do and the customer is responsible. Way to go D'Arcy on caring about a Good Samaritan calling and helping protect your image and others , while the response was less than caring. I will never purchase a vehicle from you!! read more

The service on my car was great. I have not experienced any issues with my car after being serviced. However, twice in a row, I've had the same person provide, in my opinion, poor customer service. I've not been asked for my name upon arrival (they know who I am once paperwork was completed), not ask what I need, not ask for my ID (what if someone else had my car?!), or not even walk me through what was completed on my car. I've asked on both visits for my personal information to be corrected and I get told "next time you visit update your info." It seemed to bother this person to go to a computer and update my information, but whatever is easiest for them I guess. My visits were not customized or personalized for my needs and I did not appreciate this person's work method. I felt like a number on their big screen tv in their waiting room and not a person. My car had better customer service than its actual owner. Priorities. read more

This is the last time I'll take my vehicles to this establishment! This place is a rip off! There's always extra charges and they always do a half job. They don't perform all the checks they only fill out the form as if they did. My tires take 75psi they wrote tires checked all 32psi. They refuse to wash my truck, claiming they're wash is sensitive. The worst thing, at least in the top, I've been charged $150 to put a grille cover on because the engine light (2020) came on. I hope the excessive fees and the expansion don't lead to greater excessive fees for the other customers sake. The service and neglect from such a highly esteemed establishment is disappointing to say the least. I won't be returning, referring, or likely buying from GM all together. read more

Bought 4 new vehicles here. Good people, never had an issue with them. Biggest selection of vehicles in the area. They won't be undersold. Also come here for all my service as well. Joe Jackovich is a great sales guy to buy from there. read more

I recently leased a new pickup from D'Arcy GMC. It is the first new vehicle I have ever had and I had a wonderful experience with D'Arcy's straff. I worked with Mitch pretty exclusively. He was able to find a great vehicle that fit into the price point I gave him. We shopped around and it was nice to see that Mitch and his finance crew were less than everyone else we looked at. Not to mention, I hadn't haggled at all and they beat everyone else!! I was amazed! Also, I had to temporarily postpone signing the lease paperwork and they were understanding and didn't apply an ounce of pressure on me to "close the sale". I will work with Mitch and D'Arcy moving forward without a doubt. Thanks again guys! Love the Truck!! read more

My experience working with D'arcy was a bit of a roller coaster, but ultimately it worked out nicely and I felt like they worked hard to satisfy me. I wouldn't hesitate to recommend them to someone. If you're interested in a GMC or Buick, it's worth the drive. After my beloved Crown Vic finally bit the dust after a loving 9-year relationship, I was in the market for a new used vehicle. As if buying a new car weren't enough of a strain, I am also thisclose to having our second child and wanted to make sure we had a vehicle before he arrived. Car shopping pregnant is bad enough, car shopping with a newborn and a 4-year-old? *shudder* I looked broadly around the Evanston area for a car in our price range that offered enough space for a family of 4 with low mileage. Shopped around a bit, and after enough research and browsing I settled on a particular model that sounded like a good fit. After honing in on this, I was able to find a certified pre-owned Buick in the model I wanted at D'arcy that was lower priced than any other dealer within 50 miles. I made an appointment to come out and look at it. Since my car is not running right now, this meant that I had to take public transportation from Evanston to Joliet, about a 2-hour adventure by train. This really wasn't the worst, but was at minimum time-consuming. I expected to be driving a car back so was okay with the hassle. When I arrived at the dealership, I asked to speak with the salesperson I had chatted with over the phone to make my appointment. She wasn't in, and apparently neither was the car I came to see. I was shocked. They had apparently sold it the day before and no on let me know. This was aggravating, to say the least. Another salesperson, Jesus, offered to see if they had anything else available for me. I'm already there and it would be another hour before I can get on a train, so I figure I might as well see what they have. Jesus looked through everything they had, gave me several options, but nothing was really hitting that sweet spot that I came in expecting. I was in no mood to be flexible or really very forgiving. Over the course of this process, he came to learn that I had come down by train and had really gone out of my way to come see this car. At this point he went at talked to Oscar (the GM?) and came back and said they had found a car just like the one I had come to see. Basically, they found a car that fit the specs of the car I had come to look at almost exactly from the manufacturer and offered to buy it and sell it to me for the price of the other one. They also said they would certify it for me, detail it, etc. They gave me a brand new fully-fueled car in the model I was interested in to drive home and keep until mine was ready, free of charge. This was, by the way, probably the only time in my life I will drive a brand new vehicle off the lot, this was a fun/nerve wracking experience all on its own. lol They were as good as their word. They had the replacement vehicle in by the next business day, detailed, inspected, and certified it so that I got just as good as a deal as I had come in expecting initially. Throughout the process they apologized about the mistake of not letting me know about the previous car being purchased, but I think what matters is that when I came to pick up the car Jesus told me that they put the word out across the dealership that they needed to double check the morning of an appointment whether the car was still in stock. I thought this showed good follow-through beyond just apologizing and making it up to me personally by trying to make sure this kind of thing didn't happen for other customers in the future. So while this wasn't maybe the fairy tale version of car buying, I got the car I wanted at a fair price without ever feeling like they were trying to rip me off or scam me. Jesus and Oscar both went above and beyond to make sure I was satisfied and taken care of every step of the way, and made up for the initial mistake to my satisfaction. I'm really happy with the new car, and so is everyone else in the family. My 4-year-old said this car is better "because it is cool." Thanks for turning it around, D'arcy Buick! read more

Saturday i went to Darcy automotive in Joliet . I told Matthew ""the salesman "" i was on a budget so i needed a car for under $15.000 for my wife by Monday June 6th for work and told them that .. He seemed awesome! i found 2 that would work ,but i wanted my wife to drive them both first. So i came back the next week because they were closed on Sunday and Monday. We took a Buick rogue for a test drive and my wife didn't like it, it was a little to small. So we decided we would buy the Hyundai Veracruz instead. But they couldn't get it to start and it was getting late in the day. They told us they were bringing it into the shop and would be ready the next day. Surprise it wasnt ready the next day , theSOLD IT TO SOMEONE ELSE without even as much as a phone call to me . Wasted 4 days of my life , and forced me to buy something i reall y didnt want from someone else so my wife could make it to work . .. I WILL CONTINUE TO TELL 2 PEOPLE AND THEY WILL TELL 2 PEOPLE AND SO ON AND SO ON. Thanks for the run around . read more

WARNING!!! (I HAD SERVICE DONE ON MY VEHICLE AT D'Acy Buick GMC on Essington Rd, Joliet, IL) This is a "WARNING" to ALL Single Women and also to those that will need service work done on your car. Make sure you bring some car fragrance spray with you when you go to the D'Arcy Buick GMC on Essington Rd in Joliet, IL to get car repair, because it is either the mechanics OR when they wash your car that they actually "FART REALLY BAD" in your vehicle which leaves a "VERY BAD SMELL" in your vehicle that last a long time! If you do not believe me, "GO AND TRY FOR YOURSELF"! If you decide to go and get car service, bring some car fragrance spray, "TRUST ME"!!! P.S. From me they get a very BAD review and would get a better review if they were only professional... read more

Will never visit again. Went to see car that was on their website, features listed online were not really features on the car. The manager tried to tell me that remote start really starting the car remotely, but since the car did not have a key and was push button, that was what remote start was, pushing the button (even though it listed push button start also as a feature). All done while laughing about it. Then told me price was $1000 more that what was listed on it. They will try to bait and switch you, treat you like you are an idiot, then jack up the price to see what they can get away with. Just an awful experience, stay away!!!!!!! read more

Leased my first Buick from this dealership 3 years ago and had a great experience. Went back to look into next vehicle and it was awful. Worked with 3 different people and they all were the typical salesmen. Even after the initial car I was looking at was sold, they kept presenting me with another vehicle. After comparing the photos of 3 vehicles located, found they were all the same care. I questioned how was it each car was photographed in the exact same location (background fencing, angle of front tires, tar patch in pavement). Told they looked similar because the cars were all the same color. When bad service crosses over to being insulting of my intelligence, that's where I end it. read more

I bought a new 2010 GMC Terrain in Dec 2009. Sales reps were ok. Financing office was ok. Service department is OUTSTANDING. They almost have to be as they are servicing defective products sold by GM. Emilio, Jim, Frank, among others have been great over the years. They offer online scheduling, Saturday service, complimentary hot and cold drinks while you wait, rental service. I took away 2 stars because the product they sell is defective. Service is amazing. GM is 1 star. read more

Can't recommend this place. They can't follow a work order. Bought a car in 10 times to have heating fixed and its still not working. Authorized replacement if rotors while car was in for service and somehow that work didn't get done along with at least one other item on the work order. Seems they can't read. Too bad. Had I hopes but follow though isn't their thing here read more

We purchased a GMC Terrain in 2012. Since then, we've had to have the timing chain (belt) replaced and major engine repair, with a handful of smaller problems fixed. To add the insult to be injury, after our last service issue we get a call from Tiffany, your Upgrade Specialist. Her sales pitch was, and I quote 'when I seen your service history for the Terrain and see that it had a lot of issues . . . I focus on upgrading our customers . . . ' Do you honestly think that we would consider purchasing another GMC when we've had nothing but trouble with this one? This Terrain was the first GMC we've purchased, and it is definitely going to be our last. Brian & Susan (not Sean) Hooey read more

Just bought a truck from Darcy GMC from phill Gomez great guy , l the general manager Luke outstanding two people you want to ask for when you go there I haven't bought a car here in years because they moved far away from where I lived. I'm so happy that I took the ride to go out there great place I promise you that read more

Came in to buy a pre-owned truck. I was told that I was approved for financing for X amount of months then when it was time to sign for the paperwork I was only approved for much less time then I was told before by the sales manager. Then when it was time to talk about my trade in I asked can you do a little better on price he rudely said no it will only save you a couple bucks per month. To a college kid every dollar saved helps out. On top of that they called us Indiana people. If it wasn't for them having the truck I was looking for I wouldn't have done business here. I'd suggest going some where else. To top it off we were about to drive away without any temporary plates. Had to go back inside find our sales man and wait another 15 minutes. In all fairness they did apologize afterwards read more

I was a little surprised that I would be giving a 5 star review to a car dealership, but I was really impressed. I brought my car in for a recall fix and ended up trading in my wife's car for a minivan. They managed to quell my self loathing for buying a minivan enough to make a deal. I was pretty relaxed and not too worried about leaving without my pant and one of my arms. Mike Friscia was the salesman helping me out and did a great job. While he was putting together the paperwork I double checked his numbers and they were right on. I didn't get a steal but I didn't get hosed. He also didn't try and up sell me on any super fancy model that I didn't want. I told him what my range was and he listened. It was a very smooth transaction. Don't get me wrong, it still took forever, but it was at least 2 hours less than the last time I bought a car. The next day we found about 3 things wrong with the car and I went back and told Mike about it. They fixed everything on the car in a fairly timely manner and gave me a rental car. There was no hassle at all, which I appreciate. And they service department was on top of it too, they called and gave me an update nearly every day. I will definitely come here first when I'm looking for my midlife crisis, I mean next car. While I really have nothing bad to say my 2 year old did mention that it would have been better if they had cookies in the waiting room. But she did enjoy the hot chocolate. read more

My family has bought cars from D'Arcy for decades. We were treated like royalty from the moment we stepped in the door. The professionalism is second to none, and the atmosphere is electric. We left feeling like we were part of the family. Amazing people, amazing service. Ask for Marky Schultz the next time you go in. A+++++. We are lifetime customers. read more

The was the second worst car buying experience I've had in my 53 years. I have purchased and sold dozens of vehicles in my lifetime and have done so all over the United States. I traveled over two hours one way to this dealership to look at a 2016 GMC Sierra Denali and was really concerned by the push to get a sales contract, the lack of negotiation, and the outright dishonesty. The sales manager, Julio, used aggressive tactics - he was abrupt, pushed to get to a sale, and refused to negotiate at all on price. The finance manager, Rob, was aggressive and he was also dishonest in the finance and warranty discussions. Rob quoted me an interest rate 2% above where it should have been and lied to my face when I questioned it. He also told me the vehicle had no warranty and attempted to sell me a $4000 extended warranty even though this vehicle came with a Certified GM powertrain and bumper-to-bumper warranty. The only positive in the whole experience was my salesman, Jorge - he was knowledgeable and very pleasant. UPDATE: The General Manager of the dealership, Tom, did contact me directly to discuss my experience. He was apologetic and listened to my concerns. He went the extra step by compensating me for my gas. I appreciate that Tom reached out so quickly and he appeared to be very sincere. I was ready to purchase this vehicle and lost the opportunity to do so because I was concerned by the dishonesty in the finance discussions. I continue to be concerned by the level of dishonestly that was displayed. read more

I'm updating my review to 5 stars :) got a check in offer for $5 off service. Cheaper oil change. Thanks D'Arcy

I'm updating my review after my car was finally detailed properly. When I arrived to pick up my car I was greeted by General Manager Michael Kastrati who brought me into his office and apologized for my awful experience. Michael made me feel like every customer who buys from D'arcy should feel, he was so kind and genuinely apologetic. Michael's customer service should be the same exact service of each D'arcy employe, I will highly recommend my family and friends to shop D'arcy and suggest that they personally ask for Michael, Tom or Scott Kastrati they are the true definition and expectation of a family business! read more

Phenomenal associates and made sure that I got the best car for me and helped ensure I got the best financing, even if it wasn't through their own financing department. Highly recommend this dealer or any of D'Arcy's dealers. read more