LISTEN CLOSELY! Do not buy a car from this place. My Car broke down 13 days after I got it.

I had an absolutely wonderful experience Gerald Auto in Joliet. From the moment I arrived, everyone treated me like family. The staff was friendly, honest, and genuinely cared about helping me find the right car. The whole process was smooth, stress-free, and actually enjoyable. I truly felt valued as a customer, and I appreciate the extra time and attention they gave me. If you're looking for a great car and want to work with people who really look out for you, this is the place to go. Highly recommend! Rita McMullen read more

They sold my family member a car with low tire tread and worn brake linings. Despite reaching out to the dealership multiple times over the course of a month, they performed rushed quality checks and repeatedly claimed there were no issues. Unfortunately, this neglect led to an accident with a young child in the car which was caused directly by the very problems we had raised such as the worn tires and brakes. Even after the accident, the dealership failed to take responsibility for those issues. Instead, they only offered a discount on repairing the resulting damage, without addressing or replacing the actual causes of the crash. I strongly do not recommend purchasing a vehicle from this dealership. A quick look through the reviews shows that this isn't an isolated incident. It's extremely disappointing that after buying the car, my family had to spend thousands of dollars just to make it safe. read more

I bought a used 2010 Chevy Malibu from Herb at Gerald auto and less than a month of having the car it started failing on me on the highway. The brakes and gas became unresponsive and everything in the car slowly started shutting off. I was barely able to make it to the shoulder safely. On my dash popped up a service esc message. I called the dealership crying and they told me to bring it in, the mechanic there looked at it for about five minutes and clearly he only cleared the codes on the car and checked and topped off my oil which he said was the issue later on I came to check my car and seen then didn't even remove the oil stick it. They sent me on my way only for the same thing to happen two days later except now the car didn't move at all. I had the car towed home and told them of the issues and demanded they take the car back. After a lot of hassling they finally agreed to send a tow to pick the car up and sent me a check for my down payment. Buying my first car from them turned out to be a horrible experience and I learned that they were a careless dealership with horribly trained staff members and mechanics. Do NOT buy a car from them. read more

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the stigma of car dealerships is not lost on me, I've been through the ringer with car salesmen and have a lot of friends in the industry. I popped in to Geralds with no intention of purchasing a car, just exploring my options at any dealers where I was at after little to no luck with buying from a private seller. my first visit here, I will say, the salesman who assisted me and allowed me to test drive the car never so much as introduced himself. But, I liked the car and it was a good ish fit. On my way out, the owner caught me outside and introduced himself, offered to let me just drive it back to my boyfriends to get his expert opinion and told me he's running a small, reputable business with nothing to hide. That stayed with me. I hit a few more places, but that Subaru and encounter stood out. I reached out via their website with a few questions and Raul was quick to answer my questions and lend a hand. I returned the following day to take it for another drive with my partner in tow. We voiced a few concerns and he was quick to assist. I can't speak for the lenders they use, as I was able to move my funds around and show up with cash to complete the sale, but it was all handled promptly and professionally by Raul. I am very happy with my purchase thus far, he followed up and immediately sent me the carfax that I requested to check recent tire rotations and oil change records. I absolutely recommend Geralds, thus far a way different experience than any other car buying I've ever experienced. read more

DO NOT PURCHASE A VEHICLE FROM THIS PLACE I would give no stars if I could. I drove from Indianapolis to Joliet to purchase a 2015 Buick Regal and was told everything was in great condition. However, half way back to Indianapolis, I noticed the brakes were rubbing. When I reached out to the sales manager, Raul, about the brake issue, he said he would try to reach out to the dealership's owner to see if he would cover the cost to fix them. I never heard anything back from Raul about fixing the brakes. The following week, I noticed oil in my driveway, so I took the car to my mechanic. Turns out, there is a hole in the valve cover gasket that had been covered with RTV sealant, and because of the cover up, the oil pump and one of the cams were damaged. I sent an email to Raul with pictures and my mechanic's write up of the issue and cost to repair - $1900, and his response was to bring the car back to them so their mechanic could look at it. I informed Raul that the car would not make it back to Joliet since it was leaking oil like a sieve, the car was inoperable as the top of the engine had to be taken off to diagnose the issue, and the car was leaking oil to the point where I had to put in 2 quarts of oil a day. Once again, his response of me paying to have it towed back to them was not helpful, nor was it good customer service, as I was already out the money I had to pay to have the issue diagnosed. So basically, Gerald Auto lied about the condition of the car and knowingly sold me a car that is not safe to drive (bad brakes) and is not actually in good working condition since there is a major oil leak from a hole in a valve cover gasket, which in turn ruined the oil pump and one of the cams. Gerald Auto is the typical car dealership full of employees who are nothing more than a bunch of shysters. read more

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Good guys and decent deals. I bought a car recently from Gerald and I couldn't be happier. They're in Joliet and I'm closer to Chicago, so it took me over an hour to get to them. I found the car I wanted on Autotrader first and before even driving down to look at it I had extensive conversations with Ray and Fred to work out all the details. Once we agreed on price and everything I drove down for the test drive and drove off with it. They're a small dealership so you aren't going to be amazed by some fancy office, but at least you feel like they are treating you right. read more

A couple of months ago I went to Gerald as a first time car buyer and was told to go to Ray in which I did, I fell in love with this beautiful all black impala and ray helped me though it all and made sure I understood everything, talked me through everything and wala first car was bought, then my mom went and bought a car from them with the help from Ray again and she loved everything about it, recently I was in a car accident leaving my car totaled due to someone else running a red light crashing into me, so after a month or so of saving I went back with all papers saying the car was paid off and Ray Morales and Raul helped me so much to be able to leave with a car I wanted and made it so easy on me and even waiting for all the paper work they made sure me and my father were comfortable and made conversation, I definitely love going in there because these guys are just awesome at what they do and always make sure to help and make sure you leave happy, they try to get to know you a little in the mean time to know how to help you, I highly recommend this dealership same with Ray and Raul to help out because they know exactly what they are doing and how to help. When ever I hear a friend or family mention they are in the market to buy a new car I always recommend Gerald because even I will continue to go back and continue to buy cars from them same with my parents! I mean I left with these two beautiful cars, the black impala being the first one I purchased and the the silver charger being the one I bought just a few days ago. I've never had problems which makes it better. But definitely recommend Gerald to everyone because you will not leave unhappy, they for-sure go above and beyond to help you leave with the car you want and make sure your completely taken care of read more

Gerald Auto Sales - Auto Repair Near Me - Joliet, Illinois

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Absolutely awful. They ran my credit 5 times without me knowing: they told me it would only be once. Then they harassed me trying everything to get me to purchase from them to the point of almost following me out the door. If I could give them 0 stars I would. read more

Great experience love our 2017 Dodge Journey. Process was smooth and fair negotiations were not pressured, no bait n switch tactics or other shady stuff. Honest,fair and down to earth. Definitely have their moral compasses on. Hit a couple speed bumps but overall a great experience! Thanks for helping us out! read more

Gerald Auto Sales - My awesome vehicle! Thx guys! - Auto Repair Near Me - Joliet, Illinois

Good Luck if you're shopping here for a reliable used car. I purchased a car from this location, and I haven't had my car 3 months, and I'm riddled with an expensive repair that I wouldn't be the least bit shocked to find out they knew would be coming. I've purchased used cars before, but haven't experienced one breaking down on me within a matter of months after I purchase/financed it. Huge mistake! I wouldn't recommend anyone that I know purchase a used vehicle from this dealer. read more

This place is awesome, I came out to look at a few of the suv's and drove out in a 2007 Escalade that Gerald & Jose helped to get me financed for. I purchased the Escalade for a awesome price ad got a great financing rate with low payments. It has been a year since I made the purchase and with that being said, they also have a great shop and good mechanics. When I took my truck to get some service done to it, I needed a oil change, air filter, air bag light sensor just minor things. It only took a couple hours before they called me and said it was all done and got me a great deal on parts. They where nice enough to wash my truck after the work was done. They are very friendly and I can positively say tjI will be back and do more business with them soon. Thank you Gerald & Jose. read more

Gerald Auto Sales - John was the one that worked on my truck, thanks John you did and great job. - Auto Repair Near Me - Joliet, Illinois

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I purchased a 2012 Dodge Durango with the help from salesman Herb Brooks, even though Herb is a Green bay Packers fan!! Overall the transaction was very satisfying :). Thanks Herb! P.s. sorry Herb but you lose 1 star for NOT being a bears fan! ;) read more

Gerald Auto Sales - Auto Repair Near Me - Joliet, Illinois

We had a great experience buying from Gerald Auto. Buying was easy and stress free, every body was very professional and helpful, they gave us all the information and answered all our questions we brought a trade in vehicle and we received a good trade in deal. The same day that we came in we walked out with our Ford Escape. This is the second vehicle that we buy from Gerald, and we are planning to come back, I would recommend Gerald Auto read more

Gerald Auto Sales - Auto Repair Near Me - Joliet, Illinois

My husband and I have been in the market for a extended cab truck for a while and we are very happy we chose Gerald Auto. The whole experience was easy and did not take all day like we expected. Herb was our salesman and he was very helpful. After the purchase, we needed something very minor taken care of and my husband had left a message for Herb, he called us back right away and took care of our situation. We had to bring the truck in for a quick replacement the next day and the service department was great and friendly. Since my husband had to work, I had to bring my kids with me and the entire team was very friendly during our fast wait in the lobby. We will definitely recommend Gerald to our family and friends. Thank you Gerald, Brian and Angela! read more

Raul was great to work with! He never pressured us and was able to get us in and out! First time leaving a car dealership and didn't feel like I was taken advantage of. Thank you thank you! read more

We would like to Thank Jordan for helping us get our new Truck. He did everything he could to get us that Truck.Everyone is very nice there.Make sure everything works on the truck including the a/c. Check your windows too. Thanks again from Judd and Linda Wilsterman read more

This was my first time purchasing a "new" car for me, and it was by far one of the best experiences I could have imagined, thanks to Ray Morales. I would highly recommend Ray and Gerald Auto Sales to anyone looking to buy a new car. I love my 2015 Chrysler 200, and I feel that I legitimately received a fair and honest deal. Ray is the type of guy who makes you feel comfortable with the whole experience from beginning to end. Very down to earth folks who work there. Overall very happy with my purchase! read more

I was in the market looking for an SUV for a decent price & that could work with my credit . That's when I went to Gerald Auto Sales & Raul ( my salesman) worked with me to get my truck . I felt like I was in good hands & I felt comfortable. I ended up purchasing a used SUV that was in excellent condition . The service here is great , they are effective & efficient.Definitely a returning customer. read more

Gerald Auto Sales - Auto Repair Near Me - Joliet, Illinois

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Good guys, easy to work with, came through with everything promised.Quick painless sales process. I would recommend to a friend. Mike G. read more

DO NOT BUY FROM HERE!!! My wife and I bought an 08 GMC Acadia with 60,000 miles and fully loaded. We've had nothing but problems with it. We decided to trade it and dealers won't take it because it's a Canadian car! They will only give us about 25% of what it's worth! Most if not ALL their cars here are Canadian! We're now screwed! read more

I came here looking for a used car. I was helped by the salesperson Raul Munoz. Raul was very helpful and he told me all about the car history and every thing about the car. He let me test drive it and put no pressure on me like other salesmen I have dealt with in the past And also made the financing very easy. I highly recommend Gerald Auto Sales. When you come here ask for Raul, he will take care of you. read more

I've purchased 8 vehicles from Don Bartuch (Sales Manager) over the last 15 years at places he's worked prior to Gerald and 3 from Gerald. Don has been very accommodating and I can't see myself getting a vehicle from anyone else. There has never been any pressure and you won't find a more pleasant person to work with. Since he's been at Gerald, I've been more impressed with his abilities to respond to my needs. All their staff seems friendly and professional too. If they don't have what you're looking for, odds are pretty good he will find it for you, and pretty quick too! The first time I met Don, I was looking for a 2001-3 Hyundai Santa Fe (I just thought it was a nice vehicle for the money), Don didn't have any, so he pointed me in the direction of a fully loaded 2003 Envoy that was in my price range. I was quite pleased he was able to get me into a vehicle like that for the same money. The vehicle had 10,000 more miles than requested, but it was a great find and serviced my needs for over 8 years without a problem. Don knows vehicles and people... I'm a little picky about these things and Don has always found me a vehicle in excellent condition, with numbers that work. I just got a new 2016 Ford Edge! I didn't know that vehicle from a hole in the ground, but I do now and I love it... Super comfortable!!! Thanks Don! See you when I need my next car, truck or van! read more

Yvette Bailey is awesome!!!! Great customer service, friendly, detail oriented and very helpful. I highly recommend. The prices cannot be beat! read more

Jose at Gerald Auto helped my husband and I purchase a Jeep and the experience was refreshingly positive! He was extremely professional and friendly which made buying a car super easy. I would recommend this small business to anyone who is looking for a great deal with friendly, expedient, and diverse service! I love my new car! read more

WTH???!!!! First of all, I'm still trying to wrap my mind around my experience. From walking around the lot looking at cars to having this "Family Guy Quagmire" character salesman trying his best to sell a car....to the guy making a big deal to point out how the dealership uses BIBLE SCRIPTURES on their advertising board.........like that's supposed to be a holy grail comfort signal to sign my life away....to being offered to look at a crappy car....I wouldn't even buy a car from the Pope, especially if he worked at Gerald's. Soooo yea...I had enough and walked away from the mega church car dealership. I can't count on hand how many times I tried not to laugh at Quagmire's cousin's sales tactics that he tried to use. The devil is a lie! LMAO!!! read more

I had such a great experience at Gerald Auto Sales.. Raul Munoz was my sales rep and he went above and beyond to make my first big adult purchase a rememberable one! I purchased a 2008 Mazda 3s I was so nervous not to be approved but he did everything he could till I was approved for the car of my dreams. Raul even went to the extent to drive me my brand new car and drop it off at my work since I lived no where near the shop and he new how excited I was! I've recommended friends and family to Gerald Auto and they too have bought cars with a rememberable experience. Highly recommend. read more

The team at Gerald's is AMAZING. We have purchased 7 cars from them and use them for our mechanical needs too. They are very accommodating and professional. I love the personal touches-- like warming up the car and making sure our radios are not crazy when you get in. They are the best. Don't pass up an opportunity to work with them. You'll be sorry if you do!!!! read more

I was referred to Gerald Auto Sales by my friend Kendra who recently purchased a car from there.She told me how great the customer service was and how they worked with her to get her into a car she wanted. Kendra misspoke the customer service at Gerald Auto Sales is outstanding ! Very warm and welcoming environment. I felt I was being catered to and my needs were heard. I owe it to Gerald for making it possible I am extremely proud to announce that I am an owner of a 2014 Ford Fusion ! I am a firm believer in God working in mysterious ways and this car is the blessing I've been praying for ! I highly recommend Gerald Auto Sales to anyone who wants a reliable/quality car for a good price . read more

My husband and I had a wonderful experience here! The process was quick, easy and painless. We all know that buying a car can be such a headache but it wasn't. I was pleasantly surprised. I had to go to the Chrysler dealer down the street for them to give me a piece of the key fob that was missing and Gerald cut me a check right away for what we paid. I would definitely recommend giving them a shot. We worked with Herb - so helpful! read more

Thanks to staff, mechanics, and our sales man himself Gerald Auto Sales of Joliet made shoping for a vehicle easy. It took me over 4 years to find the right car, wishing I would have came here sooner. With alot of patience from our sales man, all my questions answer from the mechanic him self on my "now" vehical I was looking at ( in which you don't get that at any dealer) I am above and beyond happy with my choice. It felt as if they took me in as family, and would have not put in a better vehical then they would one of their own. Thank you Gerald Auto Sales for helping where other dealer ships couldn't. We will deffenitly be back, and I always refer this place to all my friends, actually I just did today! read more

Raul was great! Showed me a couple of different options, but ultimately I knew my options would be slim due to my price point and wanting an SUV. He answered all questions I had and made sure to follow up with me a week later to make sure things were going good. Definitely made my first car buying experience a positive one! read more

BUYER BEWARE, check the whole car out , and check it out again , car i purchased was p.o.s , developed problems almost immediatly after purchasing , and the warranty they included was worse , refused to repair .THANKS GERALD FOR LETTING ME PUT MY INFANT , TODDLER AND 2 OTHER KIDS IN A UNROAD WORTHY VEHICLE then trying to charge me to fix your junk with the refund of the crap warranty service , but still charging me for the warranty on the total sale of the vehicle read more

I saw an ad for a 2009 Saturn Vue XR that Gerald Auto Sales had on carsforsale.com. We went to go take a look at the car and was helped by Zach. We purchased the car on our second visit and could'nt be happier with the way we were treated by Zach and Gerald Auto. Great price, great service especially working with Yvette on our new plates. I would not hesitate to go back when I'm ready for another car. read more

This is my first time buying a car with Gerald's and it was absolutely the easiest thing. They worked with me, worked with my rate, and got me the best deal they could. Raul was wonderful - I didn't feel like he was trying to sell me something that wouldn't work for me. And Shane went to bat to get me the best rate he could. I wish I had come here first and saved myself the trouble of looking elsewhere! read more

I am beyond livid with this place and Raul specifically. I explicitly said I just wanted to drive several cars to see what I might like and the only payment questions I had were prefaced with "hypothetically". I NEVER gave written or even verbal permission to have my credit run even once and I now have 6 inquiries on my credit report because of him. And after trying to call one of the credit unions directly to dispute the inquiry, I was told that Gerald said they have a signed credit application from me which is just not true. I didn't sign anything or even fill anything out. Raul should be ashamed of himself for his atrocious behavior today. I will never buy a car from you or refer anyone to you. In fact I will tell people not to shop here. And if I could give less than one star I would. read more

do not purchase a car from them! they will lie and not honor their work, but they will take your money!