LISTEN CLOSELY! Do not buy a car from this place. My Car broke down 13 days after I got it.read more

I had an absolutely wonderful experience Gerald Auto in Joliet. From the moment I arrived, everyone…read moretreated me like family. The staff was friendly, honest, and genuinely cared about helping me find the right car. The whole process was smooth, stress-free, and actually enjoyable. I truly felt valued as a customer, and I appreciate the extra time and attention they gave me. If you're looking for a great car and want to work with people who really look out for you, this is the place to go. Highly recommend! Rita McMullen

I've purchased quite a few cars over the years, I always appreciate when I'm able to shop without…read morefeeling pressured. The staff here was very friendly, helpful, and not pushy. We did end up buying a car, and the purchase process was very smooth. No surprise fees tacked on above the sticker price. So far a good experience, I will update if anything changes.

From the owner: With years of experience serving the area, our dealership is dedicated to offering high-quality,…read morepre-owned vehicles to our customers. From the moment you walk through our door, we’re committed to providing you with a great car-buying experience. With our skilled sales staff and financing options, we’ll help you get the vehicle you want, at the great price you deserve. Our goal is for you to be so delighted with your vehicle purchase that you’ll come see us when you need your next car and will happily recommend us to friends and family. Customer referrals are the ultimate compliment. With many vehicle shopping options available, we differentiate ourselves by understanding our local car-buying community and satisfying its needs; helping valued local customers like you, find the vehicle that’s the “right fit”. Feel free to browse our inventory online and check out the Featured Vehicles section on our homepage. If you see a vehicle you like, submit an online quote request, or contact us to schedule a test drive. To learn more about our dealership and how we can help with your next vehicle purchase, please call or stop by in person. We look forward to meeting you.

Julia was so great to work with! She was sweet and professional. When I didn't understand certain…read moreaspects of the paperwork, she patiently explained everything in detail and made adjustments in my benefit. She worked with my budget until we came to an agreement, even though that meant going back to her higher-ups for approval more than a few times. She was knowledgeable about all the cars on the lot and even the engine on the vehicle I chose. I was shocked to hear it was her first week employed there! She could've run that place. A week after purchasing my vehicle, I did have one problem with a wheel bearing and had to have the car towed back to the dealership. Julia stayed with the mechanic for more than TWO HOURS after closing on a Friday night to make sure I was able to get my car the next morning. That's customer service!

I have posted multiple complaints about this place! But I want everyone to know this is not a place…read moreto buy a car! They are cheats! When I left the place the check engine light came on. I took it back because the diagnostic showed it needed a catalytic converter. They said they changed both but refused to give me a order for what was done. I believe they put something in the gas to turn off the check engine light. After two weeks, it went back on! DO NOT SHOP AT THIS PLACE!

My fiancé and I bought a 2003 Chevy S10 from EZ Auto in 2020. It has been a great vehicle to us…read more The whole sales process was very smooth. The associates Jeff, Rich and Ricky made us feel welcomed and at ease with our purchase. The whole staff there is super friendly. Our truck has been so good to us over the now 5 years that we've had it. The loan process was easy to understand and accommodating with regards to our income. We were able to pay off our truck in a timely manner. We have recommended friends to this location because of our experience dealing with EZ. Would definitely recommend them to others!!

A Delightful Dealership with Stellar Staff!…read more Recently bought my SUV from EZ Auto; Pam and Jeff were fantastic to deal with. I'm really glad I was able to support a business that is more than a dealership and part of a community. Look forward to our next dealing. Thanks Guys!

Great place for a new car, great customer service. Daniel Yates is the best. Highly recommend. So…read moreI read the other reviews. Yes my name is Rodriguez, and no I am not Mexican or speak Spanish. And they gave me no problem with getting a van. It's been over a year now since I got my van. And never once been in the shop accept for tire change and oil. So I will stick with my review. HIGHLY RECOMMEND..

Caters to only Hispanic clients... Went There to look at a…read moreHonda element, and was given a less then average reception. Forget about this place. You speak broken English...

Great dealership to deal with. Everyone is so helpful and knowledgeable. Not pushy at all. Will go…read morefar to find the car you want. Great family dealership!

A friend recommended Chignoli to me to sell a car that my wife and I inherited. I had a price in…read moremind and That's what we received. since we were there we looked around at some cars on the lot. we had an idea of what we were looking for and ended up test driving and buying a car. I'm 61 years old and never had a better experience getting a car. We dealt with Greg and Mark and left wondering why can't more dealers be this comfortable when selling, trading, or buying a car! family business with a great reputation. Jim F

I'd like to say Thank you to NEAL In the Service Department!!! He did a Wonderful job taking care…read moreof my family and my Special needs son Vincent , I Brought My wife's Suv in for service and it was in and out in 15 min I was so blown away by the quickness and quality of the vehicle they even had it detailed in that time He runs a tight ship And deserves A raise Thank You!!! -Your loyal VW Customer

This is a service review. For over 2 years I've been getting the run around and lied to. I have a…read more2024 Tiguan. I was getting low oil warnings a few times. Recently it is very often. I was told numerous times it was normal for turbo engines. Come on man. I never had that with other turbo engines and my Tiguan that I had before this one. Finally they said I should do a consumption test. Did that, was told it failed. We were told that they were going to contact Volkswagen for a solution. Then said they were going to order a part that is on back order. We trusted them. Months go by and I called to ask about it. They had no idea what I was talking about. I called Volkswagen they told me to deal with the dealership. I contacted a lemon law lawyer and they told me to get paperwork. I called first and went in. The service clerk that I talked to had no idea what the clerk was talking about. Then came back and said the printer was broken. I saw in her face she was confused. I just recently lost my brother to a quick cancer and his birthday was that weekend so I got upset. I didn't throw a fit because I work in costumer service. They came in and said I didn't do the consumption test. Then they said they ordered the part I needed. Umm ok. I did the first half. My husband did the second half since I was caring for my brother in hospice. Meanwhile the lemon law lawyer joint was telling me none of the paperwork I sent them said anything about repairs. Odd. I'm afraid to drive this vehicle. It can just stop running at any time. I even texted the guy who oversees all of service of all of the Hawk group and he never responded. I researched this had happened with Tiguans since they were produced. I'm still trying to get this straightened out. Guess I'll update but I'll update but I really want to get rid of this car. Tried calling another Volkswagen dealership and they also said they couldn't help me.

I've been needing to get a car for awhile now but was struggling because of bad credit, then I came…read morehere working with the wonderful Mario and was able to get a really good car for a really great deal! HIGHLY RECOMMEND coming here! I didn't even need to go to a dealership because I found something I loved so quick! The staff was very welcoming as well and not pushy what so ever!

Mario helped me out today. I was in a bind for a decent car and other dealers were giving me run…read morearound and kept wanting me to get a newer car I couldn't afford, he made sure I could get something before I even went to the dealership and gave me honest answer for what I could get and I am so grateful. I have a chance to fix my credit faster and come back and get better. I appreciate the realness and honesty from these guys. This is how sales people should be. Highly recommend if you're in a bind

Great group of people ! Everyone was very helpful. I do not trust just anyone with my vehicles. But…read morefinishline cars gets my approval. Everything was gone over with me, even went above and beyond telling me what to look for in the future with my truck. Thank you again Finishline team!

I've been bringing my car to Matt for years now and he is the only mechanic I truly trust to be…read morehonest with me and not try to up sell me on something I don't need like other places would. Whether it's regular maintenance or my car needs to be repaired from getting hit in an accident I always get great service and my car comes out looking great. Matt always goes above and beyond to give us great customer service. I would highly recommend this place to anyone for all car needs!

If your car have issue or need in replace of something, go other places. Not this one. I had to go…read morefew time to get something fixed! Long story short. I went in for oil change, they came back said engine cracked and need in replace of a new one. Lucky I was under warranty. Once they replace a new one, my car have problem ever since! AC didn't work, they forgot to connect it. My car connection with my fob does not work, they said everything is fine. So I fed up because my car is brand new.

One year and a few months I bought a car for my daughter. Dealer said it was a good car volkswagen…read morejetta 2015. I went to them on oil issue and they couldn't find anything and told me to go over to volkswagen. And they said they can't do anything do to took much to take all apart. Ron tripoli ford shorewood is not honest or told us that this car has issues. I financed 60 Mos and not told car stops working and now over 18,000.00 worth of repairs in the engine. Now my daughter has no way to school and work due to them being not honest with us. And look like they never really check the car out at all. All this stuff is broken and I think dealer knew this. I also found out the owner was my friends boyfriend friend who took the car to rin tropili ford dealer joliet/shorewood and the kid said I get rid of this due to all the problems. What do we do know as we still owe on this car.