My husband and I purchased a used 2010 F150 from JAC in late April. We looked the truck over thoroughly, did notice an issue with the muffler which we convinced them to fix the day we purchased it. I say this because when we asked for them to fix the muffler, Omar specifically said "we have a new mechanic and I'm not really sure he knows what he's doing so it might be a while". This detail will be relevant to this story. We took it to a trusted mechanic a few days later to have it looked over right away, and the mechanic ran the codes and noted issues with the engine. Our mechanic quoted $4000 to fix the issue. We were horrified as we had just purchased the truck and immediately contacted JAC. Since it was within 2 weeks of the purchase, they agreed to look at it for us. We let them know exactly what our mechanic noted. They took the truck in and "fixed" the issue which they claimed to be a timing belt. That was not what our mechanic noticed but we picked it up anyways, hoping that the problem was fixed. We purchased this truck to pretty much solely be our tow vehicle for our small camper. We took a trip on Memorial Day weekend and as we were pulling into our campsite, the truck started shuddering and felt like it was going to stall out. This continued for the rest of the trip and as soon as we got home, we took it back out to JAC for them to actually fix. They worked on it again and did supposedly fix what our mechanic noted to be the issue. However, just a few weeks later, we were driving to Wyoming on a 2 week cross country camping trip. Day 1 of our trip, the truck started shuddering again not even a few hours down the road. We immediately called JAC on a Saturday and Juan suggested that we take it in to get looked at (again). Juan suggested that "maybe the parts they put in it were failing". Awesome. We were in a pretty rough situation with our camper in the middle of nowhere and just did our best to try and make it to the closest Ford dealer.
Our truck broke down completely in the middle of South Dakota and had to be towed along with our camper to a Ford dealer on a Saturday evening. The mechanics at this dealership looked at it, ran the codes and were getting the same codes as before. Their opinion was that it needed a total engine replacement and quoted an astronomical amount to fix the vehicle. Our hands were tied (literally) and we were basically stranded with our camper and had no ability to get home (no truck rentals, etc). We were forced to trade in the truck that we had JUST bought and in doing so (because of the engine), lost $8000 on our trade in. Worst case scenario.
When I called JAC to speak with Omar (the owner) and let him know what happened, he basically said that he wouldn't do anything to help rectify the situation and that he had no responsibility to what had happened. He will likely say that he did what he was told to do and that he fixed it. Obviously untrue or we wouldn't have broken down to the point of needing a tow. He will also say we "should have brought the truck back to him" instead of trading it in. We would have LOVED to do that. Unfortunately thanks to them, we didn't have that option. So to summarize a very long, very frustrating, very expensive experience with this place...they sold us a truck at a price that they had no business asking for either knowing that the engine was bad or (even worse) not checking out the vehicle before selling it to us with a bad engine. They then had multiple opportunities to fix it and did not. Then when the worst case happened, Omar's response was in short, "not my problem". DO NOT BUY FROM HERE. DO NOT LET THE REVIEWS FOOL YOU LIKE WE DID. Terrible business with defective vehicles and incompetent mechanics. read more
