This dealer is amazing Andre and Michael all worked with us to give us the best deal. We love our…read morefirst electric car. The team is so down to earth we truly came away with some friends.

Buyer Beware: Deceptive Pricing and Classic Dealership Games…read moreWe drove two hours from Wisconsin to inspect an advertised pre-owned truck at Advantage Chevrolet of Bolingbrook. After calling ahead, the dealership explicitly assured us the vehicle would be prepped and ready for a test drive upon our arrival. Roughly 40 minutes before we arrived, a salesman named Raul Rosales called to inform us the truck was actually off-site at a detail shop. Because we were already over an hour into the trip, we agreed to go with Raul to the detail shop to inspect it. The truck had only 12,000 miles and appeared to be in great shape. To save time, we decided to head back to the dealership to work through the numbers while waiting for the truck to be brought back. That is when the experience devolved into a masterclass in classic dealership runarounds. We gave Raul an initial price we were willing to pay, initiating a tedious cycle of endless back-and-forth waiting. When he returned saying they could meet our price, I noticed a forced "protection plan" added to the breakdown. I insisted it be removed, so off he went. When he returned, I spotted a separate $900 detailing fee. When I pushed back on that, he returned stating they reduced the fee, but they had quietly raised the baseline vehicle price--resulting in a net price increase of roughly $500 over what we had originally agreed upon. Exhausted from the long drive and over an hour and a half of dealer games, we reluctantly accepted the adjusted figure just to move things along, and Raul left to set up the final documents. Looking back, I deeply regret accepting that price--a detailing fee should never have been tacked onto an advertised price in the first place. We then waited another 30 to 40 minutes for the truck to return from the detail shop so we could finally test drive it. While the vehicle drove well, completing the purchase took another half hour, including a requirement to unlock our TransUnion credit report even though we were paying in full by check. Finally, we met with finance manager Tim Hosek to sign. What followed was a heavy pitch for extended warranties, followed by a rushed signing process where the final figures were glossed over completely without a transparent line-item breakdown. The following day, I thoroughly audited the paperwork. To my dismay, I discovered we were charged $1,928 above our agreed-upon price, along with an extra $275 artificially added to the licensing fees. I have attempted to call Tim and dealership management to resolve this discrepancy, but they refuse to return my calls. I have now filed a formal complaint with the Illinois Attorney General Consumer Complaint Portal and the Better Business Bureau. If you're financing through this dealership, double-check every single line item before you sign. Their primary strategy is steering your attention toward the monthly payment figure while quietly padding the back end with hidden dealer fees, mandatory "protection plans," and shell-game price increases. Because interest rates and loan terms can easily disguise hundreds--or even thousands--of dollars in tacked-on costs, make sure you demand a itemized, line-by-line total cash price breakdown. Do not sign or rely on verbal promises until every single fee matches what you explicitly agreed to pay.

Good guys and decent deals…read more I bought a car recently from Gerald and I couldn't be happier. They're in Joliet and I'm closer to Chicago, so it took me over an hour to get to them. I found the car I wanted on Autotrader first and before even driving down to look at it I had extensive conversations with Ray and Fred to work out all the details. Once we agreed on price and everything I drove down for the test drive and drove off with it. They're a small dealership so you aren't going to be amazed by some fancy office, but at least you feel like they are treating you right.

I had an absolutely wonderful experience Gerald Auto in Joliet. From the moment I arrived, everyone…read moretreated me like family. The staff was friendly, honest, and genuinely cared about helping me find the right car. The whole process was smooth, stress-free, and actually enjoyable. I truly felt valued as a customer, and I appreciate the extra time and attention they gave me. If you're looking for a great car and want to work with people who really look out for you, this is the place to go. Highly recommend! Rita McMullen

I saw a listing for one of their cars on Ebay and reached out to the dealership for a potential…read moretrade-in. I was trying to do this from out-of-state so I wasn't sure how the logistics would work. The service from the very beginning was top notch. Doug got me a fair value for my trade-in, arranged for the pick-up of my vehicle and the delivery of my dream car. I wasn't buying the most expensive car on their lot by any means, yet Doug treated me first class from start to finish - excellent communication, very personable, couldn't ask for better service. I would recommend them to anybody in-state or out-of-state! I will definitely plan a trip to check out their amazing showroom.

This place doesn't answer nor return calls. It's a business but they use a VoIP phone service…read moreinstead of a real phone line. I've memorized their voicemail message and that I'm supposed to press two for service. Scope out a businesses maintenance department before you deal with sales, it'll give you a hint of how they really are. I had this experience with the last car I bought as a preceived cash buyer at another dealer.

Just bought a gently used CX-30 here and I can't say enough good things about working with…read moreMyles..super knowledgeable about the cars and not pushy at all. Just gives facts and lets the cars speak for themselves. We spent most of the day here going back and forth between two different models and we never felt rushed or pressured. Very grateful for our experience here!

This review is for the REPAIR CENTER only. They are an awesome team, they have kept all of our…read moreMazdas running smoothly! The actual car dealership leaves much to be desired though. Having owned & leased 3 Mazdas from this dealership when it was CJ Wilson, we hoped that Napleton would have sold us the 4th Mazda with the same excellent salesmanship but all they cared about was getting the most money out of us that they could. We ended up buying our current Mazda from a different Mazda dealership but we continue to get it serviced at Countryside because they are wonderful!

Bought a brand new vehicle there yesterday. In my 55 years, this was the easiest car buying…read moreexperience I've ever had. I felt their pricing was fair so there was no haggling and no pressure for the extended warranty. Steve was great and was very attentive to what I wanted.

Highly Recommend the Team at Mazda of Orland Park!…read more I had a great experience purchasing my new Mazda. John, Marta, and Eric were incredibly friendly, helpful, and professional throughout the entire deal. They treated me like part of the Mazda family and made sure everything was in tip-top condition with my vehicle before I left. John took the time to ensure I fully understood all the features and options on my new car. Because of this outstanding service, I will continue to purchase my vehicles from this dealership. Thank you for the exceptional experience!

Great place to buy and service your cars. We have purchased 10 vehicles from Pugi - now Castle…read more We have had wonderful experiences throughout the many years. A major part of their success and why we keep purchasing from Castle is their service department run by Chris Jones. Chris and his team are very friendly and professional. They don't oversell or overcharge. Definitely a place to buy cars and have them take care of them.

On Thursday, 6/11/26, I stopped by Castle Hyundai in Downers Grove, Illinois in the evening. I…read morelooked at a 2017 Subaru Outback, and saw that it had a considerable sized dent on the passenger left door, the front bumper had a large crack in it at the front driver's side, and the bumper was also not properly connecting to the driver's side headlight and front left ¼ panel. I met a salesman by the name of John Pauly, and also the General Sales Manager Mike Nemeth. After negotiations (including running a Car History Report, and included running my credit), we come to an agreement that the car would be repaired (bumper and dent in door), and that if the service department didn't come back with any other issues, that the car would be sold to me for $14,400 plus fees, and that they would give me a trade in for my vehicle of $3,250 (I have the original paperwork given to me by Mike Nemeth showing the selling price and trade in price for my car. It also lists the date of this report and the sales person's name). I then took the car for a drive, and when John and I both heard some grinding noises coming from the front end of the car, both sides. I told him to have the car checked out by his service department, and to let me know what was wrong with the car. As he and Mike had agreed to, that provided they fix what was wrong with the car, I would still purchase it for the same agreed amount. On Friday, 6/12/26, John called me at around 10am, and said that they were about to give the car to the service department, and wanted to know if I was serious about the terms that we had discussed. I said yes, provided that the car checked out with service department with no other issues, and that they fix the car as we had discussed. Later in the day, John texted me back stating that the car didn't pass service inspection., and that they were going to wholesale the car to an auction. About an hour after John had texted me, I texted him back, and asked what exactly they had found wrong with the car. He texted back stating that they didn't tell him what was wrong, but that it was not worth keeping it due to too much being wrong with it. This in itself is hard to believe that the sales person does not know what is wrong with a car that he was supposed to sell. So I had my doubts that he was telling me the truth. On Tuesday, 6/16/26, still in the need of a car, and also wanting to see if the car was actually off of the lot, I took a drive back down to Castle Hyundai. Sitting at the front right side of the lot, with the front bumper crack having been fixed, but still not properly connected to the headlight and ¼ panel, and still having the same large dent in the right passenger door, was the car that allegedly was to be wholesaled at an auction. (see attached pictures). On Friday, 6/19/26, I called the dealership and spoke with a sales person by the name of Andy, and asked about the car. He said the exact car that I was referring to and that it was for sale. I told him that I had stopped by earlier in the week and saw that it had a dent in the car door. I asked him if there was anything else wrong with the car, and he said "No." Later this same afternoon, I went back to check the text messages from John Pauly, and he had erased the texts that he had sent to me stating that they were going to wholesale the car and send it to auction, as well as the one where he said that he was not told by the service department what was wrong with the car. I have proof that 6 texts were sent to and from John Pauly on Saturday, 6/12/26, from my cellular phone account. Currently only 2 texts are showing in our conversation, in my Messages App, from this date, and those 2 texts are only ones that I sent to John. None of John's replies are listed anymore. Apparently, he decided to delete them in order to cover his tracks and hide what he told me. And the car sales people wonder why used car sales people get such a bad rap. The disappointing thing is that John didn't do a thing when we met in person without his boss, Mike, the General Sales Manager, knowing about it. So it only makes sense that John was getting direction from Mike as to what to do. So apparently the lies and deception not only are at ground level, but also at upper management. Most people might simply let this go, but I feel that other people should be aware of the character of this business. Apparently, they will do and say anything to make a dollar ... including not honoring their word and verbal agreement. On 6/24/26, I sent an email to their corporate office to their district manager (initials AD). As of today's date (6/30/26), no response has been received. The silence speaks volumes.