Sold me a terrible car. Only lasted 2 HOURS found out the timing chain was getting stretched and…read moreother issues when I took it to a mechanic. The car was too good to be true.

They will engage in financial gymnastics in order to get you into the car you choose-- but it's not…read morealways possible to fulfill your dreams and these guys do a good job of managing expectations as well as filling needs. In the end we couldn't make a deal because my husband and I have very different car wants.

Great service the attendant was professional band courteous, they took me right in, and didn't have…read moreto wait long.

The service and work was great. The only surprise was they charge you the 3% merchant fe.read more

We have purchased two vans from Used Car Superstore of Lisle. We have been satisfied with a good…read moredeal and good condition vans. We purchased Vans 9 yrs ago and 3 yrs ago. When we purchased the 2nd van we had a few hiccups which were taken car of fairly quickly. We did have to ask several times but in the end we were satisfied with the results. We have never had any problem with the van, only requires normal maintenance. We would give them an opportunity to earn our business again.

This review is for Vinfast electric vehicle sales…read more After multiple email with sales man "Joseph Albright" I went in during a working day for a test drive. They have a promotion going on for Vinfast SF8 model for $199, $0 down. When I sit with Joseph he says it's actually $4600 down to get the promotion. I asked for break down which he did not agree to at first but on insisting it he gave me the break down. Attaching it here. It has some made up line items that does not make sense. Joseph gave me the slip and left. He did not even sit down to discuss the options nor explained what those line items mean. Disappointed.

Came here to look at a Jeep that I found online. Bill Kay has several dealerships in the suburbs…read more I've never been to one before, so this was a fresh experience and review. We parked by the Jeep in the lot, and it looked well enough to test drive. The sales guy, Paul, greeted us, and I agreed to come inside to talk test driving. Several employees and managers are smokers. They were outside, but I'd recommend not hanging outside smoking in front of customers. Remember, first impressions can be everything. Paul was friendly and not pushy. I thought the negotiations went smoothly. The dealership does charge $2,xxx on top of the vehicle price for "reconditioning." I didn't really hassle on that knowing markets tough, and dealers do spend money prepping their cars. That seemed high, though, for what they did to it. The finance phase of the purchase was fine. They seemed a little inexperienced because they kept throwing "well, our customers typically get this add-on" and some scare tactics like "you never know if you'll need repairs that can get really expensive." Once you calculate the cost of the warranties (because they only show you monthly payments), the warranty is well over $5,000. I'll pass. Overall, it was a quick 2-3 hours. That's relatively short from my experience. Like I said, Paul was very nice. I just don't recommend the smoking around customers. 4/5 stars.

We visited this dealership to test drive a used vehicle that was advertised on Cars.com. The staff…read morewas friendly and welcoming, and the test drive went well. We genuinely liked the car and told them we were interested in purchasing it if the terms were fair. When pricing was discussed, we were quoted a purchase price higher than the price listed on Cars.com. In addition, the trade-in offer was significantly lower than the Kelley Blue Book value, and a mandatory $3,200 protection package was added to the deal. We explained that we would consider moving forward if the $3,200 add-on could be removed. While the trade-in value was slightly improved, the dealership stated that the protection package could not be removed and did not match the original Cars.com price. Ultimately, we decided to walk away. While we were disappointed, as we expected to purchase the vehicle we test drove, we were not comfortable paying $3,200 more than anticipated.

In a world full of shady business practices Adnan and the team at Carbox really stand out. Get this…read more- I got into an accident during the test drive. Adnan was able to sort everything out on the spot with the police and everyone involved. They were able to recondition both vehicles like nothing ever happend. We bought the car and were in and out of the dealership within 3 hours (including the accident scene). Other dealerships will waste your entire day. Despite the accident, no stress or pressure from anyone at any point in the process. They have a great variety of inventory and their own service department and body shop. We are very happy with the vehicle we purchased. Highly recommend working with Adnan at Carbox - wouldn't buy a vehicle from anyone else.

Purchased a Hyundai Elantra which had to be taken back after only a few days due to leaks in the…read morebearings. The dealer indicated they don't test drive the cars or regularly inspect. They "fixed" the issue in a run down shed with a makeshift lift. After another 200 miles, the Engine Light came on and after having it looked at by an independent shop, the vehicle needed a new engine. CarBox told me I shouldn't rely on the diagnoses of the Certified Hyundai Dealer and Repair shop I took it to as they "just want my money". Stay far away from this dealer. The owner is a wolf in sheep's clothing.

Despite the level of service, I'm so disappointed to see the lack of masks here. If folks are…read morewearing them, they're only covering their mouths. I had to ask politely ask a salesman to put his on when he approached me and he was clearly agitated. He then went to his colleague to talk to him and the desk and they both pulled their masks down. For being an essential business, I'm pretty disappointed and will probably go to another Chevy next time I need service or help.

Loved shopping for my new car here. Easy, smooth process…read more Joshua was very personable, and kind. I am bringing my mom here to shop for her car next week. I will definitely continue to be a loyal customer here!!

I am currently dealing with Bridgecrest regarding a vehicle repossession, and the lack of…read moretransparency and communication has been extremely concerning. My first payment was less than three weeks late and was later brought current. The delay occurred because the vehicle was unusable due to a serious mechanical issue covered under warranty, which left me without the car for weeks and required me to pay for a rental. Bridgecrest was notified of the situation. When purchasing the vehicle, I was told by the dealership that it had never been in an accident. However, when the vehicle was inspected by a mechanic due to the mechanical failure, I was advised that there were clear signs of prior accident damage, including aftermarket parts, visible welding, and rust in the engine compartment -- issues that should have been apparent during inspection. Despite the payment being cured and the vehicle being under active warranty repair, the vehicle was repossessed. Since then, I have repeatedly requested a written reinstatement or redemption amount and clarification of my options, but Bridgecrest has not provided clear information in writing and has gone silent for extended periods. While a formal complaint with the Consumer Financial Protection Bureau is pending, I received electronic notice that my access to the vehicle was revoked and that the vehicle was moved from its storage location, without any clear notice of sale or disposition being provided. This situation has left me without transportation despite my efforts to resolve the matter in good faith. I strongly encourage anyone considering financing to carefully review how disputes, repossessions, and vehicles with mechanical or prior damage issues are handled.

Horrible place to buy a car, I went there in need of a car drover 50 miles to this place because…read morethey promised I was approved and when I got there I had to wait 2 hours for a sales person because there was two working and when I was helped I was shown the car and numbers the sales lady asked me if I was going to do Turo I said no she said 3 more times I said no all times then after showing me numbers she asked again and I jokingly said who know you asked so many times maybe after I pay it off then she walked away and manager walked up and told me they could not sell the car to some one who does turo and I explained I was joking and that I don't have a Tito account and they made me leave and wasted all of my time

I purchased a vehicle from Ultimo Motors East, and my experience has been extremely concerning. The…read moredealership sold me a car that was unsafe, illegally modified, previously damaged, and misrepresented at the time of sale. At the time of sale, they assured me no modifications were done to this car. I am a nurse, and I worked tirelessly for over two and a half years to be able to afford this car. It was meant to be a reward for my dedication and hard work -- instead, it has become a stressful and costly ordeal caused entirely by this dealership's negligence and dishonesty. The vehicle was fully covered under factory warranty when I purchased it. However, after taking it to the manufacturer, I was informed that the exhaust system had been illegally modified prior to sale -- it had been cut and reassembled in multiple sections, was missing the factory resonators, and lacked the proper mounting clips and supports. Because of these unauthorized modifications, the manufacturer voided my factory warranty coverage on affected components. Selling or offering for sale a vehicle with an altered exhaust system that increases noise or fails to meet factory safety and emissions standards is illegal under Illinois Vehicle Code 625 ILCS 5/12-602. This law prohibits the sale or operation of any vehicle equipped with a modified or defective exhaust system that amplifies noise or allows exhaust leaks. I later discovered the car had also been in a previous accident that was never disclosed and did not appear on the Carfax report. Dealers are required under Illinois Vehicle Code 625 ILCS 5/5-401.2 and the Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505/2) to disclose known accident or damage history. Failing to do so constitutes consumer fraud and a clear violation of state law. When I brought these issues to Ultimo Motors' attention, they refused accountability and falsely claimed the vehicle was "functioning as intended by the manufacturer." In reality, it was sold in unsafe and noncompliant condition, with illegal modifications and undisclosed damage that directly caused my factory warranty to be voided. This dealership's conduct is unethical, deceptive, and unlawful. I strongly caution anyone considering buying from Ultimo Motors East: do not rely on their statements or a Carfax report. Buyer beware -- your safety, warranty, and hard-earned money are at serious risk.

I called about a car for sale and the salesman had an attitude about answering questions about the…read morecar. I tried asking again about the history of the car and he shut me down and would not answer any questions. I then asked who was the owner of the business and he hung up on me. Speaks volumes on how they treat customers and conduct business. Thank you for proving to me how poorly you conduct business and I should never purchase any vehicles from you. How do you stay in business when you either allow your staff to talk rudely to customers or if you are the owner are rude yourself? How obtuse.