I went to the dealership today for an oil change and tire rotation. The service advisor, Jaime, was very pleasant and helpful. She quoted me a finish time, and it was done early. I was in and out with limited time spent in the customer waiting area. Pleasant experience. I will definitely be back to have my car serviced here in the future. read more

If you're looking for a dealership that can make buying a $55,000 vehicle unnecessarily difficult, you've found it. I inquired Friday morning about a GMC Yukon and asked one simple question: Is it certified, and if not, can it be certified? Instead of an answer, I received generic responses about the "team reviewing my inquiry." Nobody ever actually answered the question. I followed up again, and still got nothing useful. Other dealerships I've contacted managed to answer the exact same question promptly, so apparently that's too much to ask here. Saturday morning, I was prepared to drive an hour to see the Yukon, so I called first to confirm a few details. That's when I learned the vehicle wasn't even at the dealership--it was being used as a demo by management. So let me get this straight: I expressed serious interest in a $55,000 vehicle on Friday, spent the day trying to get basic information, planned to drive an hour to see it Saturday, and meanwhile management decided to take the vehicle away from the lot. Poor communication, generic non-answers, no urgency, no consideration for the customer's time, and apparently no coordination between the internet team, sales, and management. This was all before I even bought the vehicle. If this is how they treat a potential $55,000 customer, I have no interest in finding out what the service looks like after they already have my money. There are plenty of dealerships that understand customers have options. This won't be one of mine. read more

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AWEFUL! Do not recommend this dealership at all. Very deceptive pricing and try to extremely nit pick and low ball your trade in, then try to lock you into an incredibly high interest rate with a bunch of junk tacked onto the purchase price that you probably don't want or need. Unfortunately for me after much back and forth I did decide to purchase the vehicle, with financing provided by this dealership through Ally on August 1st. Fast forward to September 5th and I reach out to both Ally and this dealership wondering where my paperwork is for how to submit my first payment that is due September 15th. Well it turns out, Ally has no record of the purchase or an account for me when searching by SSN or vehicle VIN, dealership initially told me thats odd that the loan was finalized and they received the funding, after much back and forth with Ally I found this to be a lie. Dealership finance manager never calls you back, and come to find out they never even submitted the paperwork to Ally. Calls to sales manager, finance manager, and complaints to BBB and filed complaints to General Motors and Illinois Attorney General, as if this results in late fees or negative impact on my credit rating from their negligence, legal action will be taken. Wish I would have taken the time and looked up reviews of this dealership before purchasing. All though, I find it rather odd that they do not seem to care to call back and try to correct the financing issue, as it has been almost 45 days I have been driving this truck and they have not received the funding for it. Was never told this was a "YOYO" or "SPOT DELIVERY", was told financing was approved. Have a funny feeling that they are going to try to say financing did not go through and come back with another super high interest rate and try to force me to resign paperwork. To bad for them, I know my legal rights and will not resign unless the deal is the same or better, they can take the truck back and refund my down payment and trade in value and I will go elsewhere. read more

AWEFUL!! Do not go here for a used car. Very deceptive practices. Prices are advertised at reasonable then they add about 20% for add ons that aren't worth it or after reading aren't honored. Add price was $21700 after the scam was $28600 for a used Outlander with 60000 miles. JUST GROSS ALL AROUND. read more

We visited this dealership to test drive a used vehicle that was advertised on Cars.com. The staff was friendly and welcoming, and the test drive went well. We genuinely liked the car and told them we were interested in purchasing it if the terms were fair. When pricing was discussed, we were quoted a purchase price higher than the price listed on Cars.com. In addition, the trade-in offer was significantly lower than the Kelley Blue Book value, and a mandatory $3,200 protection package was added to the deal. We explained that we would consider moving forward if the $3,200 add-on could be removed. While the trade-in value was slightly improved, the dealership stated that the protection package could not be removed and did not match the original Cars.com price. Ultimately, we decided to walk away. While we were disappointed, as we expected to purchase the vehicle we test drove, we were not comfortable paying $3,200 more than anticipated. read more

Would rate them ZERO if I could.Worst service department ever.Made an appointment for a 9:30 AM drop off but they did not even look at it until Thursday PM.Worked on truck Friday but did not bother to let me know it was done until I called them Friday at 5 PM .As far as the cost they might as well be wearing a mask because it was definitely highway robbery.I would not recommend Bill Kay Chevy to anybody,even an enemy. Stay away from all Bill Kay dealerships,I had a similar experience at Bill Kay GMC/Buick. read more

I brought my corvette in for an oil change and they up sold me a brake job that cost &1,000. The car had 15,000 miles in it. I should hab Be asked upfront to see the worn out discs. I called and asked them ti save my parts for review and they said they didn't keep the parts. It was a few hours The ripped me off. Shame on me for not asking the service writer to show me before they started. Don't trust them, verify first. read more

Came here to look at a Jeep that I found online. Bill Kay has several dealerships in the suburbs. I've never been to one before, so this was a fresh experience and review. We parked by the Jeep in the lot, and it looked well enough to test drive. The sales guy, Paul, greeted us, and I agreed to come inside to talk test driving. Several employees and managers are smokers. They were outside, but I'd recommend not hanging outside smoking in front of customers. Remember, first impressions can be everything. Paul was friendly and not pushy. I thought the negotiations went smoothly. The dealership does charge $2,xxx on top of the vehicle price for "reconditioning." I didn't really hassle on that knowing markets tough, and dealers do spend money prepping their cars. That seemed high, though, for what they did to it. The finance phase of the purchase was fine. They seemed a little inexperienced because they kept throwing "well, our customers typically get this add-on" and some scare tactics like "you never know if you'll need repairs that can get really expensive." Once you calculate the cost of the warranties (because they only show you monthly payments), the warranty is well over $5,000. I'll pass. Overall, it was a quick 2-3 hours. That's relatively short from my experience. Like I said, Paul was very nice. I just don't recommend the smoking around customers. 4/5 stars. read more

On March 11, 2025 I had a 9:30am appointment with someone named Jason per an email sent by Ryan Baker. I arrived early since I worked a midnight shift the prior night and came straight from work. A guy named Colin Lewin unlocked the doors at 9:00am. He said Jason wasn't there that day and he could help me. I was interested in a 2024 Corvette (vin 1G1YB2D44R5130488) that was advertised at a $9,425.00 discount. It was also advertised as having potential further discounts for a Costco membership and a Camaro loyalty discount for qualified buyers. Colin informed me that I did not qualify for the $3,000 Costco discount because my membership was the Gold Club membership and not the Executive membership. I told him I bought a 2 door CTS-V several years prior and asked if that would qualify me to the Camaro Loyalty discount. He said that unfortunately anyone wanting that discount had to have the specific vehicle currently registered in their name. I also told Colin I worked for a GM supplier and had a discount for that as well. Colin completely ignored the GM Supplier discount even though I had my work ID and was able to provide remittance advice statements for recent pay periods. I asked to see the deal sheet and I declined the offer for a test drive so he would know I was a serious potential customer and not just somebody looking to joyride a car. During the conversation Colin must've sensed that I was slipping off the hook so he brought over the finance guy named Tony. Any time a salesman brings in another salesman is a red flag. You get two salesman ganging up on you and you cannot tie a particular lie to a specific individual and they have deniablity that any lie was ever told. Tony produced a vague and incomplete deal sheet that included a $3,989.00 upcharge for a paint and upholstery protection package, a list price that was $3,500 higher than what was advertised, and the deal sheet did not included the total price for the vehicle. It also included an estimated monthly payment based on how much I was willing to put down. So Tony had all the information available for full disclosure- principal, rate, and time. But he chose not to disclose it. Omission and deceit are key components of his sales strategy. So now Tony is pressing me to see how much he can get out of me for a down payment that day. Tony is a smart guy. He isn't just the finance guy. He is the closer. He does this every day and he's a skillful negotiator who can steer the conversation into a verbal commitment with even the worst of deals. He isn't your friend. He isn't looking out for your best interests. He is a shark and there is blood in the water. People like Tony are best avoided in any situation; especially when buying a car. At the time GM was offering financing at 6.39% for buyers who qualified on this particular vehicle. There are other vehicles that offer better financing but not this one. Nobody buys a Corvette because it makes financial sense. I knew I qualified. My credit score and payment history are flawless. I don't get turned down by potential creditors. I turn them down. My credit is bulletproof like gold plated titanium. Tony informed me that I was approved "within a few tenths of 6.39%." Which is odd because I never allowed him to run my credit and he didn't run it. So he must've used his powers of clairvoyance to get me approved. Needless to say, I did not buy that car. I told them I was going to go check on another car and I'd almost certainly be back the next day or that week to sign the dotted line on the horrible deal they offered me. I knew I was never coming back but what is one more lie right? But Tony and Colin sold a car that day. It just wasn't their car. I went about 20 minutes down the road and spoke to another salesperson at another dealership. I bought a 2024 Corvette 2LT with the z51 performance package. It is virtually identical to the Corvette at Bill Kay except it is black exterior and black interior. The guys down the road at Webb Chevrolet were a pleasure to deal with and did not waste my time. They were upfront and fully transparent at all stages of the deal. Their advertisements were sincere and truthful and not the bait and switch garbage you will find at Bill Kay. I encourage anyone who is serious about buying a car to avoid Bill Kay like the bubonic plague. read more

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FALSE ADVERTISING!! I found a pre-owned car online, around $26K, I called and put $500 down to hold. Drove 40 miles to purchase and the price jumped to $30K with the "conditioning fee" for a car with only 13K miles. Then, the salesman ROGER said I might get $500 for my trade without seeing it. Why would you talk to a potential customer as if they are lying about their car? It's insulting. Bill Kay Chevrolet has had a shady reputation for DECADES, they have definitely earned it! read more

A truly horrid experience. Blake from service was so rude to me and told me he shouldn't even be talking to me because I called instead of my husband (despite me being the person to initially call to schedule the appointment). Then Booe, the director of service, was also rude and refused to handle my issue. I had to call General Motors in an attempt to get things rectified. Booe finally did the right thing but he made the process AWFUL. We ended up paying for a tow unnecessarily after Chevy LIED about the service they could offer. They tried to force us to pay a $200 diagnostic fee that they verbally promised would be waived if we had our vehicle towed to them and the issue was what we called about. There was an extended policy available through Chevy however, the Chevy service team recanted and argued with me nonstop about coverage. After the tow and diagnostic we were told that our vehicle was not under the policy. General Motors told us that Chevy should have told us that prior to the tow and diagnostic but since they're independently owned and operated there was nothing they could do. We ended up paying for a second tow to get our vehicle to someone transparent about the process. These people were incredibly cruel, condescending and either unintelligent or liars. My advice is to get any agreements from them IN WRITING! Blake told me it was my fault that his staff had different information and that it was not their duty to give consistent information, quotes or verbal agreements. read more

I came and test drove a 24 gmc terrain. During the test drive pola told me I had to pay a certification fee that is not included in the price online I usually buy extended warranties so it didn't bother me that much anyway I Liked it so I wanted to see what it really looked like on paper. Pola looked over my paid off 2021 corolla and said it wasn't worth much of anything (keeping in mind carmax offered a verified 12,600 which I ended up really getting later) I still went inside, he asked what my credit was when I mentioned 657 he told me I was a super subprime buyer and I need to look for a 2009-2015 and pray. I was already pre approved at carmax for his same truck a year older, a different color and 10k more miles and a single digit APR but as an experienced buyer with carmax I knew I didn't need to listen to his bullshit anymore snatched my keys and left. He also yelled at me on my way out for wasting his time. Now I have that other truck am happy with my purchase and he blew not one but 2 car deals because my friend decided to upgrade hers after seeing mine so I took her back up to carmax to get hers Should have been nicer but reading the other reviews on here and their copy and paste reply's on google. This is infact how they do business and no they don't give a shit go somewhere else seriously!!!!! read more

I was looking at a 2023 Chevy bolt. They wanted to charge me $2700 for their GM certified rating. I negotiate that down to zero. When I brought the car home I noticed a ding in the windshield. So much for their certification. That's when the problems started. The salesman would not return my phone calls. The manager of used cars would not return my phone call director of the dealership didn't return my phone call. I would never buy a car from them again. read more

I bought a Chevy Kruse from Bill Kay. I've used them for service for 5 years. Last year they said I had an oil leak. I had this checked out with Christian Brothers (who I totally trust) and there was no oil leak. Recently after my oil change at Bill Kay, they said my head gasket was leaking ($2800). Took it to Christian Brothers again and they found no Head Gasket leak. I'm done with Bill Kay. They tried to rip me off once too often read more

Dont waste your time going here. salesman was fine for what they are. however Joe in finance department is a shady guy who after me telling him 4 times i only wanted factory warranty still decided to include it in my purchase. He got me there, thats on me, however he has now refused to email me what i need to cancel the warranty. Will not return any of my now 5 calls read more

The appointment was easy to get, to fit my schedule. The part I needed, a battery, was in stock. My appointment was 7am on a Monday. It's started on time which is shocking for anyone who sets up Monday morning appointments. When I checked in via Yelp, there was a 10% coupon for the services and product I was purchasing. The waiting area was comfortable and they text me the status so I had easy access to "how are we doing?" The invoice was exactly what I was quoted over the phone, less the coupon. I was done in an hour, again what I was quoted when I set up the appointment. Does it get any better than this? Hello new dealership for me! read more

Be careful when buying a certified used car from Bill Kay Chevrolet. I saw a 2024 Corvette with a price listed that was shown as a great deal. When I go to close the deal, they add over $3K to the price to cover the certification. Nowhere in the listing does it state the additional fee. Even when doing the financing calculation, the fee doesn't show up, but title, licensing and taxes shows up. They lower the price to get you into the showroom. Very disappointed with their marketing/sales practices. Will not be going back to them again! read more

Came in Saturday 4/13/24. Test drove a 2023 Mustang GT Premium. Ended up leaving that night to think on it. Texted my sales rep the next morning letting him know I will take it and be there Saturday since it was the only day I could come do paperwork. I was told the vehicle will be help till then since we did agree on numbers. Well I get a text today from my sales rep letting me know that the Used Car Director(whatever that is) apparently sold the vehicle from under me. Even though earlier this morning I texted my sales rep asking if the car had two keys since I was preparing for delivery. Even wasted my tint guys time since I had an appointment right after taking the delivery of said vehicle. I will make sure this does not get taken down, so please do not try and hide my review. :) Will definitely not be doing business here again. read more

Do not go to Bill Kay in Lisle. They play dirty car salesman games and if you're unaware what they are doing, they will rip you off. I went there to buy a certified used car for my daughter. Dealer Certified basically means they have done a 176 point inspection on it and thus they may provide an additional warranty period. Then when we sit down to do the paperwork the first thing the salesman tries to charge me $2,500 because the car is certified... which is ridiculous. When a car is advertised as "Certified" the price in the listing includes the certification. Everything in the listing is included in the price of the car, otherwise it's false advertising. The General Manager tried to smooth things over, but by then it was too late, we left. This is exactly why people dread the car buying experience. They twist things around and if you don't know any better they will rip you off. The listed price of the car, plus title, tax, and transfer, is all you should ever pay for unless you voluntarily request something else (GAPP, warranty, The Protector) during the course of financing. Don't go to Bill Kay. They're still playing dirty car salesman games from 30 years ago. read more

Bought a 2024 Silverado 1500 from Jesus. They were very friendly and were willing to take our discounts and negotiate on price. They were also transparent on financing. A little pushy on the OnStar subscriptions. Overall happy with our buying experience and purchase. read more

Horrible Customer Service. Service department was very rude and not helpful at all. I would not recommend going here.

First thing the manager is not a manager or does have people skills from what CJ and Xavier explain on camera. How are you going to approach someone unprofessional saying I need your type of money(just because he has a nice car and jewelry doesn't mean a prospect buyer doesn't have feelings or is not a human being that wants to be talk in that manor)how about asking general questions trying make the customer feel they belong and you want to take their money. Second thing The manager should be investigated or fired because his actions are not justifiable for firing Xavier. If Xavier followed the rules correctly for being fired he definitely has a lawsuit against the dealership. I definitely would do investigation before something is definitely final.. Third I would never buy a car from this dealership because obviously it not run correctly. Fourth It's 32 gang read more

Had a great experience, Steve... Very helpful to the last detail. He went out of his way to make sure I had the vehicle I had in mind. The financial end of the process was quick and easy plus the Internet team was great with communication. This is my first experience with a Chevy but not my first experience with a Bill Kay dealership. read more

If can give this dealership no stars I would. Did an inquiry online to see what my car was worth and it was nothing but a waste of time. They told me they was giving me an appraisal but never showed me the actual amount they would offer me for my low milage vehicle. Never would tell me the amount they were offering the amount for the vehicle they had on they website that had the price crossed out for and was more worried about running my credit. I did not like how they did business and will not be back nor recommend anyone to this dealership. read more

Xavier was an excellent salesman who showed numerous options before helping a customer decide on a. Whichever and he got a good deal. For him to be rewarded with termination over a minor miscommunication is horrible business. He has been at the dealership over 3 years and has a family to feed during these rough uncertain times. His professionalism should be rewarded and not punished. The manager who terminated him is a newbie and seems a bit disrespectful. 32 read more

The salesperson was knowledgeable about the trucks on the lot and was super nice to us up until we decided to buy one of their vehicles. This is where the venomous snakes attempted to pounce on us. They said that because we were not trading in a vehicle they have to increase the price by 10% above MSRP. This was absurd and I was suddenly treated like they are the only game in town like I have no other choices but to just simply hand over my wallet and pay the penalty for not trading in a vehicle. SURPRISE, KAY! You are NOT the only game in town and we eventually walked into the open arms at Haggerty Chevrolet who actually ended up giving us a very nice offer and below MRSP. You (the customer) would have to be a complete dumb-ass to make a deal at Kays before checking out Haggerty! Do yourself a favor, save your money, walk away from Kays. 10% markup over MSRP. Seriously! Snakes. read more

I received a post card from Bill Kay Chevrolet stating my front passengers side Takata airbag had a recall on it and needed to be replaced in my 2008 Chevy Tahoe LT. After a lengthy mechanics strike, they finally got me in and the replacement was made on September 2nd.  Went in to pick the truck up and as I'm pulling on the road turned the ac on which brought on a terrible noise from the blower motor. So knowing the mechanic was installing the airbag directly over the top of the blower motor thought at the very least they would take it apart and look at it. I've owned Tahoes for over 20 years so know them pretty well but this mechanic first told me that he had only removed 4 screws, installed the new airbag and then put the screws back in. He then first tried to tell me it was my resistor and then said my blower motor had magically come loose (which it had not). I was so ticked over his BS excuses that I walked off telling him and his boss that I would take care of it myself. Opening the covers and removing the blower motor is not something the average person could or would do and takes some time. Once I got it off, low and behold a screw was inside my blower motor (see picture). I'm honestly not sure if all the screws are holding my airbag in or not but I'm certainly not having anymore work done here as these mechanics do not want to take responsibility for their mistakes and would have charged me to fix his error. Instead of striking, they need to be more concerned with their clients needs and stop the blame shifting as most would have paid hundreds of dollars to have them repair an error they committed or in this case cost me a couple hours of my life that I'll never get back. Their carelessness certainly cost them a customer both for mechanical work and any new vehicles I'll be purchasing in the future. read more

Bill Kay Chevrolet - Car Dealers Near Me - Lisle, Illinois

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From the moment I started dealing with Roger in sales I felt like I had the right dealership. We had been shopping at Bredeman Chevrolet for a long time but then they sold their dealership and I wanted a specific car that I couldn't find any inventory and Bill Kay had plenty of options. Roger is a gentleman and a pro. Ask for him if you want the personal touch and amazing service. He continued to follow up with me daily after buying the car for an entire week. read more

I would strongly recommend avoiding doing business with them, as the experience that I had with Billy Kay Chevy cannot be described as anything other than a disappointment. We had worked with Xavier to order a new Equinox LS. When we ordered the car, he had advised us that the order might not be fulfilled until the next model year started being produced. Before both he and I signed a "purchase agreement" for the car, I had asked if the price listed on the agreement was the price I would pay when the car was delivered. He assured me that it would be. Fast forward over 15 weeks when the car was finally able to be picked up, and this "purchase agreement" was not honored. Xavier had backed out of the appointment I had made with him 10 minutes before the start of the meeting, forcing me to work with a salesman I had no interaction with before - Jose. During our conversation with Jose, I was pressured to sign paperwork immediately. I noticed that the price of the car on the paperwork in front of me was higher than the purchase agreement that Xavier and I had signed. Jose told me that the purchase agreement was not actually, in fact, a purchase agreement as labeled, but merely an 'order agreement'. When I brought this up, Jose told me that I can either accept that price or walk away from the car, which he said would let him sell the car to someone else for "three or four thousand above MSRP". He also informed me that he was essentially doing us a favor ever ordering a lowly Equinox LS in the first place, as they don't want to use one of their few allotments on a car like that. I walked away from signing anything that day as the car had still not been delivered. The next day when the car was delivered, Xavier texted me that the car had arrived and asked, and I quote, "are we selling it to someone else or do you still want it", which I found incredibly unprofessional coming from someone who had not been willing to meet with me the previous day. I ultimately bought the car because I would have had to wait another 15 weeks to get a car ordered from another dealership, which is undoubtedly something the sales team knew through their dishonest and borderline predatory business dealings. Through my dealings with the sales team, they demonstrated a failure to communicate or talk straight with me. The initial time estimate for the delivery of the car was 8-10 weeks. At the 10-week mark of waiting, I called Xavier for an update on the delivery time of the vehicle. He told me that it would be "on the longer side of 10 weeks", seemingly unwilling to admit that his initial delivery estimate was way off. I could not recommend dealing with this sales team, and absolutely refuse to do any further business with them. read more

First impressions of this dealership were AMAZING!!! Rachel was so personable and excited to help me, she listened to what I wanted and scheduled my appointment for me. Sales Manager Jose was super welcoming and eager to help me when I arrived. My salesman Tony Hansen, whom I cannot say enough great things about! He was kind, courteous, and especially knowledgeable about the vehicles I wanted to purchase. After bad experiences at other dealerships this one was a breath of fresh air! I had the best experience EVER purchasing a new vehicle as a single woman which can sometimes be an intimidating situation. They listened to what I wanted and helped me tirelessly be within my budget and even lowered my car payment from my previous vehicle which was INCREDIBLE in itself!!! I definitely recommend anyone wanting a great experience to visit Bill Kay Chevrolet!! read more

These guys saved me over $10k!!! I had been dealing with another dealership, Drive Time, for 2 weeks but only the night before learned that my interest rate would be 23.7% and monthly payments would be $380 on a car that was already marked up by $1500. I work near Bill Kay but knew that a traditional dealership wouldn't finance me. However, the terrible terms of the Drive Time offer made me desperate for another option. I called ahead to ask if I should bother coming in to discuss financing a vehicle since I have challenged credit. I was kindly welcomed to come in by Joanne who told me challenged credit is no deal breaker at Bill Kay. She even asked what time I'd be there and gave me the name of a salesperson to ask for. I was anxious to get what I knew would be an embarrassing disappointment over with so I skipped my other plans and arrived 1.5 hours early. I waited about 5 minutes for Jennifer to come to her desk after being paged. She was very pleasant and to my surprise knew of the details I'd shared on the phone once I introduced myself. She was actually expecting me at the later time I'd set up. And even though it wasn't her fault that I was early, she apologized for the delay. Jennifer's dad, John, happens to be on the finance team so she introduced us right away. We chatted briefly about my challenged credit and in detail about my Drive Time offer/experience, but mostly about how to use the financing of a vehicle as a way to rebuild my credit. By the end of my talk with John, I was very encouraged to know the steps people who were previously in my shoes had taken before they returned for consecutive auto purchases with much improved credit. I felt a bit more hopeful by then. I filled out a short loan application and let Jennifer know that I had $500 for a down payment. She didn't laugh or kick me out and her level of enthusiasm didn't change. After that, I test drove 3 cars, two of which I really liked. Then came the unexpected and awesome twist: The part I dreaded will forever be my favorite. I was approved by a top auto finance company at a 10.2% interest rate with payments of $280/mo for a car priced within fair market value. A 3 yr/36,000 mi bumper to bumper warranty was part of the deal. And a crazy bonus is the free car washes Bill Kay gives its customers every Saturday morning. I felt like I'd won the lottery! As if these people hadn't already blown me away, their excellent service didn't end there. I couldn't decide which car I preferred so I was told to drive my top choice of the two for a few days and bring it back if I decided on the other. I fell in love with the car I drove away in and kept it. But Jennifer called me on the day I was to make my decision to be sure I wasn't coming back for the other car before they returned it to inventory. They even offered to keep the car I drove to the dealership in locked in their garage overnight since I came alone. The car buying experience can't get any better than this! John told me that his nickname is 'The Credit Wizard' during our first conversation. I thought he was kidding, but it's true. He didn't submit my information a million lenders and further decrease my credit score (I've since checked my credit report inquiry history). He knew just where to go because he knows his stuff. And the car I chose was the 1/3 that Jennifer selected for me to test drive. She knows her stuff, too. From now on, all my cars will be from Bill Kay Chevrolet! read more

Bill Kay Chevrolet - Thanks, Bill Kay!!! - Car Dealers Near Me - Lisle, Illinois

Buyer be aware, they charge a "lot Fee" -(whatever that means) above the advertised price, we were told they do that with all cars. Here is the problem, Roger the salesperson, never mentioned this and would not have had I not questioned the sales price on the contract was $2000 more than the advertised internet price. He quicky answered oh that is our lot fee, we charge it on all our vehicles, brushed it off as no big deal. That really angered so we walked out -that was an integrity issue -not being upfront and truthful with the customer. No where is this fee mentioned in all our conversations with the sales person, the sales manager -they are not upfront with this!!! The only reason they get 2 stars is because of Joe in finance, when he heard we walked , he called us the next day , offered his apology and said he would waive the fee and could we talk a deal on the vehicle, he saved the sale and reputation of Bill Kay. I would not deal with Roger again , so Joe completed the sale with us. My advice, if you are going to buy from Bill Kay is to ask about the "lot fee" before any discussion on price, and refuse to pay it . read more

I took in our work truck on a Tuesday due to driver side running lights being out. They were hesitant because it has after market safety flashers installed. I very clearly told Blake that if they started digging around and it was something that they were not comfortable or familiar with, that they should close it back up and give me a call, and i would take it to someone who specializes in this type of work, and they could charge me for an hours labor. He called me the next day, Wednesday, telling me that yes, it did seem to be some of the aftermarket wiring that was causing the issue. I advised him i would not be able to pick up the truck the following day, but would be in on Friday to pick up the truck. The next day, Thursday, He calls me, stating that they went back in and removed the module they believe was causing the issue, and wired the truck back to factory wiring, which is NOT what we had discussed at all. When i went to pick up the truck, i was very upset, because now i have to pay someone to undo what they had done, and reinstall the module, which would have been a very quick process had they not gone back in digging around. He then charged me for multiple hours of labor, and would not revise, even though they were charging me for work I SPECIFICALLY ASKED THEM NOT TO DO! I am extremely unhappy with this service department of Bill Kay, and I will not buy, nor bring any of my fleet trucks here ever again. read more

Easiest car purchase ever painless experience jesus was the best made my shopping delightful

Very disappointing, typical dealer games. Vehicle was adverised as "frame off restoration" When the car got here...it was far from that. When I contacted the dealer, they gave they typical excuses, and made reference to a 15 year old frame off restoration. The 15 yr old restoration was never mentioned in their adds, which I still have copies of. In my professional auto experience, as a certified master mechanic for over 32 years, this was never done to this car. Be advised...the "Bill Kay Way" they often refer to is nothing but extra lube......at the time of the sale. Typical car dealer. read more

The service department is not to be trusted. They always have service coupons, this time was for $99 brakes, but of course there are always other costs not mentioned on the coupon. Another time was for a windshield wiper blade coupon. After installation, I was informed the ones I got were more expensive and not covered on the coupon. Why on earth would they put the wrong ones on you ask? I have to believe to make more money and hope I would ignore it (I did not and demanded putting the sale wipers on or changing my cost- they chose the later). It would be wonderful to have a total coupon cost be more accurate, or the purchase of gods be accurate, but it was not meant to be for me on multiple occasions. Beyond that nuisance, last week I had a major issue of being told I needed new front brakes, and of course the rotors couldn't be resurfaced because they were "warped" after 50,000 miles. I took the car for a second opinion elsewhere. It turns out the rotors are not warped, and the break pads still have 40% of life remaining on them. This would have cost me hundreds of dollars for no reason other than for Bill Kay to make hundreds of dollars off of me. I should have known better than to trust Bill Kay when I purchased the car. I opted for an extended warranty in which they charged thousands of dollars more because they entered warranty information for a different make and model that wasn't mine. I believe in second chances, and the good of others. I do not believe Bill Kay should earn either of those thoughts from future customers. Let my stories be a heads up for you to beware of wolves in sheep's clothing. They will eat you alive and smile while doing it! read more

I worked with Paul Peterson and he was very helpful with answering questions. I went back to the dealership hoping to negotiate the price of the vehicle after looking at a few others and that ended up taking close to 3.5 hours. I know they were understaffed on salesmen and Paul was trying to manage multiple potential buyers at once, so I don't fault him. But it was frustrating to just sit and wait around. I didn't understand why others on the sales floor weren't pitching in to help. Paul advocated on my behalf to negotiate the price and value of my trade in so I could buy the car. I really wish the financing part was made more clear to buyers. There needs to be some type of comprehensive sheet that outlines the difference financing options. We left to get cashier's checks feeling really confused with what we needed to bring back to the dealer. Closing on the vehicle once we had the cashier's checks took about another 2.5 hours. It just felt like everything took a long time. I live about an hour and a half away; I think if you live closer to Lisle/Naperville, it would be easier because you could run back and forth without having to commit 4-5 hours. Overall, the people were nice and I appreciate that they worked with me on the price. It just took a long time to get the paperwork done. I'd recommend them to others, but would tell people to be prepared that they get busy and the actual purchasing piece might take a while. read more

Stay away unless you like throwing away your money. I went there to look at a truck and as I was looking it over I noticed that the tail light was cracked but figured I would bring it up later when negotiating a price, after the test drive I opened the hood to look at the engine and the hood would not latch when closing. We go in to discuss the price and the salesman comes back with the same price saying that is their internet price, along with an additional fee of $2495 which he called a reconditioning fee which covers their labor for detailing and replacing the tires along with everything else to get the truck ready to sell. At this point I asked him what did they do to recondition the truck when there was a cracked tail light as well as the hood wouldn't latch. At this point I told him I was done and would go elsewhere. This non negotiating and add on fees are totally BS and everyone should avoid these dealers until they realize they are selling used cars that they have already established their price when they purchased the car. read more

They advertised a car at a price. I contacted them with an offer, they replied it's month end let's make a deal. When I showed, the options described in the add were now extra and the car was a four cylinder instead of the 6 in add. I wouldn't buy a spark plug from this dealer. read more

My husband and I purchased a Chevy Equinox on January 8th from Salesman Paul Degrazia . He was very nice, accommodating, patient and not pushy . We test drove two cars and I was unhappy with the first one so Paul found one that would more suit our needs . We also appreciated working with Jesse in Finance . He made everything painless and fast . Would recommend this dealer . read more