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Bill Kay Chevrolet

2.3 (158 reviews)
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Services - Bill Kay Chevrolet

Auto maintenance

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Routine automotive maintenance

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Colin seems like a nice enough guy. But he is selling cars the way Tony is telling him to sell cars. And Tony is a shark. He is a closer.

On March 11, 2025 I had a 9:30am appointment with someone named Jason per an email sent by Ryan Baker. I arrived early since I worked a midnight shift the prior night and came straight from work. A guy named Colin Lewin unlocked the doors at 9:00am. He said Jason wasn't there that day and he could help me. I was interested in a 2024 Corvette (vin 1G1YB2D44R5130488) that was advertised at a $9,425.00 discount. It was also advertised as having potential further discounts for a Costco membership and a Camaro loyalty discount for qualified buyers. Colin informed me that I did not qualify for the $3,000 Costco discount because my membership was the Gold Club membership and not the Executive membership. I told him I bought a 2 door CTS-V several years prior and asked if that would qualify me to the Camaro Loyalty discount. He said that unfortunately anyone wanting that discount had to have the specific vehicle currently registered in their name. I also told Colin I worked for a GM supplier and had a discount for that as well. Colin completely ignored the GM Supplier discount even though I had my work ID and was able to provide remittance advice statements for recent pay periods. I asked to see the deal sheet and I declined the offer for a test drive so he would know I was a serious potential customer and not just somebody looking to joyride a car. During the conversation Colin must've sensed that I was slipping off the hook so he brought over the finance guy named Tony. Any time a salesman brings in another salesman is a red flag. You get two salesman ganging up on you and you cannot tie a particular lie to a specific individual and they have deniablity that any lie was ever told. Tony produced a vague and incomplete deal sheet that included a $3,989.00 upcharge for a paint and upholstery protection package, a list price that was $3,500 higher than what was advertised, and the deal sheet did not included the total price for the vehicle. It also included an estimated monthly payment based on how much I was willing to put down. So Tony had all the information available for full disclosure- principal, rate, and time. But he chose not to disclose it. Omission and deceit are key components of his sales strategy. So now Tony is pressing me to see how much he can get out of me for a down payment that day. Tony is a smart guy. He isn't just the finance guy. He is the closer. He does this every day and he's a skillful negotiator who can steer the conversation into a verbal commitment with even the worst of deals. He isn't your friend. He isn't looking out for your best interests. He is a shark and there is blood in the water. People like Tony are best avoided in any situation; especially when buying a car. At the time GM was offering financing at 6.39% for buyers who qualified on this particular vehicle. There are other vehicles that offer better financing but not this one. Nobody buys a Corvette because it makes financial sense. I knew I qualified. My credit score and payment history are flawless. I don't get turned down by potential creditors. I turn them down. My credit is bulletproof like gold plated titanium. Tony informed me that I was approved "within a few tenths of 6.39%." Which is odd because I never allowed him to run my credit and he didn't run it. So he must've used his powers of clairvoyance to get me approved. Needless to say, I did not buy that car. I told them I was going to go check on another car and I'd almost certainly be back the next day or that week to sign the dotted line on the horrible deal they offered me. I knew I was never coming back but what is one more lie right? But Tony and Colin sold a car that day. It just wasn't their car. I went about 20 minutes down the road and spoke to another salesperson at another dealership. I bought a 2024 Corvette 2LT with the z51 performance package. It is virtually identical to the Corvette at Bill Kay except it is black exterior and black interior. The guys down the road at Webb Chevrolet were a pleasure to deal with and did not waste my time. They were upfront and fully transparent at all stages of the deal. Their advertisements were sincere and truthful and not the bait and switch garbage you will find at Bill Kay. I encourage anyone who is serious about buying a car to avoid Bill Kay like the bubonic plague.

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1 year ago

Horrible Customer Service. Service department was very rude and not helpful at all. I would not recommend going here.

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Easiest car purchase ever painless experience jesus was the best made my shopping delightful

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Ask the Community - Bill Kay Chevrolet

Review Highlights - Bill Kay Chevrolet

I've been a Chevrolet buyer for 50 years, since age 17, and Bill Kay Chevy is keeping me that way.

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I cannot say enough nice things about my experience at Packey Webb. I have always believed the…read morestaff make the business. In this case, Charles Franz was our sales consultant, and he was outstanding. He is what made the experience wonderful and my perception of the dealership so high. Charles was welcoming, professional, knowledgeable, respected my time, and provided an overall great experience. He was transparent and honest. I could not have asked for a better person or salesman. No high pressure. Facts. Fair. Friendly. This was the experience that buying a car should be. I want to personally say "Thank You Charles! You were wonderful." I pray you continue to be great at what you do and that your manager appreciates the standard you set and the quality of service you provide. If you are in need of a car, stop in and see Charles Franz. If he can help get you in the car you want, he will. Sincerely grateful and many thanks,

Ordering a car through Packey Webb was seamless and their service department is helpful…read more I ran into a challenge with receiving delivery on an accessory through their parts department. Ultimately, a resolution was reached after discussions between Ford Accessories, the dealership, and communication on their policies. When I raised my concern on overall experience with dealership management, I was met with rather tense conversation which soured my perception of the dealership. I was disappointment in how I was approached by their General Manager and a member of the Webb family. I'm sure many will be just fine going with Packey Webb, but my business for service, parts, and future cars will be going to a different dealer.

Castle Mazda Downers Grove

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This is where to take your Mazda for service. Michael, the Service Manager and Jason are genuinely…read moregood people who want your return business. I took my 2024 CX-30 with less than 25k miles to Napleton in Countryside due to a service engine light. They told me I had water in the gas and needed $2200 new injectors. I called BS. They had no evidence other than a WATER bottle filled with gas they shook in front of me to their claim of 'bad gas'. So, I took it over to Castle Mazda at Downer's Grove and told Michael the story. He asked about codes and I gave him what I had. He asked why they cleared codes at the last place without making repairs, which I could not answer. So - he took it in for few days to run some checks - nothing came up. No charge, thanks for coming in - let us know if it comes on again. A few weeks later the light came on again and we took it back to Michael and team at Castle. He gave us a loaner vehicle and took the car in to test. For a few days they could not find the exact issue but they kept diagnosing, keeping us updated. Then, they discovered a pinhole leak in the intake manifold. They replaced the manifold and voila - car is running perfect again. All covered under warranty as I'd expect. These folks know how to do analytical troubleshooting and they run a straight-up shop. I won't service my Mazdas anywhere else.

OMG what a train wreck of a dealership…read more Salesperson takes a while to come over and then doesn't tell his name. Odd We tell him precisely the car seen on the website that we want and he says he'll check as that color has been in high demand. LMAO, it's been on your lot over 100 days friend. Ask for out the door price to drive away today. Person disappears and returns with numbers. We spot new 2k charge for paint protection. HUH? They say "Oh we put that on all our cars." Yeah well it's not on the web and not on the window, so that's illegal. Is this a scene from Fargo? Nope, we get up and leave rather than waste more time. Yikes!

Star Motor Sales

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I went to test drive a vehicle at Star Motor Sales had for sale. When I arrived and seen the car, I…read moreabsolutely fell in love with that vehicle. Everything was going well until I wanted to test drive it. I was told by sales rep Alex that I had to show them in my mobile banking account app that I had enough money for the car or let them run a credit check before I can test drive the vehicle. I told him that i've test drove a few cars and this was a first, he said this is something that they normally do. At that point I knew that I wasn't going to purchase that car. Me being who I am. I provided the mobile banking app to show him that I could afford the car. I proceeded to test drive and it drove pretty good except for some mix matched tires, which gave it a rugged ride. Once we return, I told him that I'll think about it and let him know. I don't want to think too much into this, but a part of me felt like they felt as if my credit was not good enough or I couldn't afford this car. If that's the case, this is very sad and unprofessional. This is for anyone that's going to go and test drive a vehicle at Star motor sales, if they do not do the same to any other customers, that says a lot about this business..

sales person literally sat in the back of the car knowing the back window was broken. This was not…read moresomething that we noticed, until we got home and we're checking out all the functionalities of the truck....and it was our fault that we didn't check it. But that's dirty work. When you're selling a vehicle to a KID her mom is there, at least be a little bit, honest about it. Also we asked them if they checked that all the blinkers, headlights and all that stuff worked, they said they did and we took their word for it. Driver side reverse light is out. Not a big deal because we can fix it but again that coupled with the broken back window slider just makes them look like dirty sales people. Do not take anyone here for a vehicle purchase. You can't trust them they are not honest.

Bill Kay Chevrolet - car_dealers - Updated May 2026

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