I am currently dealing with Bridgecrest regarding a vehicle repossession, and the lack of transparency and communication has been extremely concerning. My first payment was less than three weeks late and was later brought current. The delay occurred because the vehicle was unusable due to a serious mechanical issue covered under warranty, which left me without the car for weeks and required me to pay for a rental. Bridgecrest was notified of the situation. When purchasing the vehicle, I was told by the dealership that it had never been in an accident. However, when the vehicle was inspected by a mechanic due to the mechanical failure, I was advised that there were clear signs of prior accident damage, including aftermarket parts, visible welding, and rust in the engine compartment -- issues that should have been apparent during inspection. Despite the payment being cured and the vehicle being under active warranty repair, the vehicle was repossessed. Since then, I have repeatedly requested a written reinstatement or redemption amount and clarification of my options, but Bridgecrest has not provided clear information in writing and has gone silent for extended periods. While a formal complaint with the Consumer Financial Protection Bureau is pending, I received electronic notice that my access to the vehicle was revoked and that the vehicle was moved from its storage location, without any clear notice of sale or disposition being provided. This situation has left me without transportation despite my efforts to resolve the matter in good faith. I strongly encourage anyone considering financing to carefully review how disputes, repossessions, and vehicles with mechanical or prior damage issues are handled. read more

Horrible place to buy a car, I went there in need of a car drover 50 miles to this place because they promised I was approved and when I got there I had to wait 2 hours for a sales person because there was two working and when I was helped I was shown the car and numbers the sales lady asked me if I was going to do Turo I said no she said 3 more times I said no all times then after showing me numbers she asked again and I jokingly said who know you asked so many times maybe after I pay it off then she walked away and manager walked up and told me they could not sell the car to some one who does turo and I explained I was joking and that I don't have a Tito account and they made me leave and wasted all of my time read more

Stay away , they don't check there card and have know idea what there selling . My buddy bought a car and seemed ok but drive longer brake were grinding well took to a warranty place and rotors were all garbage . Then told change rotors not bad pads . I don't any place do brake job and put new rotors and new pads . It's a safety issues . Stay away !! read more

Don't be fooled, DriveTime Car Sales is a terrible company that will sell you a used vehicle for 25k and it will break down in 4 months. https://www.instagram.com/drivetime?igsh=NDNsdTVka3NqNDlp https://www.facebook.com/share/18BV8RKctg/?mibextid=LQQJ4d read more

Salesmen did nothing wrong he's professional Place itself wasted my time when the whole time they lied to me on the phone about the minimum down payments to Fiance a car test drove and picked the car I want signed papers just him to tell me he needs 15,000 upfront wasted 4 hours for nothing thank you read more

Very good customer service. Would recommend if you're looking to purchase a vehicle. Try them out. Doesn't have lots of cars but they do have a variety. read more

What can I say about drive time... well, the location was very clean, staff was very friendly, I love that they had a wide variety of vehicles to choose from... most importantly, our sales person Anthony was just amazing!! So patient and very knowledgeable, friendly and just fun! I know the interest is high and the payments are high but when everyone else tells you no, drive time will have your back! This is my little sister's first car and we had a great experience! We had to put down a pretty penny for the car that she wanted but she got a 2020 Altima and she loves it! We Love you guys! From me and my little sister Treasure!! Thank you so much for everything!!! read more

DriveTime - Used Car Dealers Near Me - Lombard, Illinois

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Too many bad reviews! Just stay away and consider CarMax somewhere where you will get a reliable car and good miles

Tell you what ever you wanna hear and don't care about your situation at all I talked to one person and then when I called nobody knows my information I tell them what about the preapproval that's only for a Kia Rio that's what he told me but they're sending me pictures of Honda, Civics and Ford Explorers read more

This place is a joke! Spent my whole day fuckin around with these people and their ridiculous demands. Cannot believe the bullshit you need to prove you own your own business. Not to mention the filthy music lyrics playing loudly throughout the store. Tried getting the info they needed from the bank but couldn't hear a damn thing anyone was saying. DO NOT waste your time with these fools. read more

I believe these reviews a lot more than I believe the ones on their website which are all mostly 5 stars. I purchased a vehicle from this place in February of 2023. It looked good and drove good for the test drive. One month later the transmission started to fail. Later noticed cracks in the windshield. Had it looked at and was told that the windshield was replaced at some point and it was put on wrong. No seal around the driver side. Was also just told that there is an issue with the sunroof that is causing water to leak into car and soak passenger side floor. What a crock! Should've known something about this place when my sales person wrote her on review for Google! read more

I purchased a 2015 Hyundai Sonata from this dealership in May of this year. I've had nothing but issues with this car since I bought it. I had to purchase batteries and brakes in less than a month. A new set of tires and multiple other issues. The over priced Silver Rock warranty covers absolutely nothing. They pretty much sold me a lemon because I recently discovered the car has major engine defects that I've been in contact with Hyundai USA to fix. I almost got into a crash because the headlights went out while I was driving through a snow storm. Hello.... NHTSA?!!! This has been the most disappointing vehicle purchase I've ever made in my life and Hyundai is a rip off, I will never purchase this brand again. BTW my car is still not running properly and I'm several thousands in the hole and trying to get out of it. It's disgusting... talk about regrets. read more

everyone has really bad comments but i had a very good experience. i got my car and i have GARBAGE credit. entire staff was super friendly and helpful. you are ridiculously overpaying for a car but if you dont have good credit and are wanting a reliable car, you kinda have no choice. i see everyone saying their car broke down 6m-2yrs after they got it. cars suck, things break and need to be replaced. and the way you drive can cause major issues too. i used to drive like a maniac and my cars always had expensive issues that were MY fault. my payments are expensive as hell, and i am prepared to pay for things breaking, because thats life. i LOVE the car i bought and had an amazing experience! read more

do not come here. worse experience ever we bought a 2016 chevy impala limited addition april 24th they say but the paper work says 25th. they sold us a used card that was a lemon which caused alot emotional distress. the car was wag tailing and it is not staying straight and the steering colum is broke it has to much play we finally got ahold of drive time so we can get it fixed then they took forver to apppore it after that we took it to the mechanic they referred for them to have it try and fix it for it still to be wag tailing and to much play we spoke to drive time and they wouldn't help us or give us another car nor a refund or a car of equal value which it hasn't been 30days. they sending us in circles won't help all they want to do is kill time let the days expire so please be aware stay from this place they will play you read more

Other friends of mine including me have purchased cars because they suck you in with all their unbelievable stories how all their cars are in great shape work fine haven't been through multiple drivers already. We had to go through literally 4 cars that broke down, and had engine problems. Major problems that were beyond costly. Within 2 weeks I had to return multiple cars. Read the fine print. The fancier more expensive car that lures you in by looks and advanced technology are usually the ones that will break down within 2weeks to a year. If they would offer you a lifetime warranty and pay for any problems that you had nothing to do with because they convinced you to buy a faulty car they barely knew anything about, then yes this would be a great business. Unfortunately that's not the case. Read the find print before your tricked into paying for a vehicle that doesn't even work and you're stuck paying for the cost because they purposely give you a small window of time to return, fix or refund the garbage they tricked you to purchase. always get some kinda legit carfax what that's cars been through. and how many people! obviously they returned it or sold it back for a good reason. read more

I bought a car two years ago. 2019 Hyundai Elantra. Exactly 2 years later and there goes the entire engine. On top of that The warrant just expired. now I'm stuck with a broke down car and a car note. i should've took the red flag when they sold me a Volkswagen 2019 I took it home that day and the next day it didn't start that's how I ended up with my Elantra. With all that being said DONT BUY FROM DRIVETIME. THEY ONLY SELL YOU LIMES read more

Don't buy your vehicle from this place. Not worth the money or hassle at all. Dom sold me a 2017 Chevy equinox without disclosing the vehicle has horrible brakes. After the first week of having this car I had to pay $200 for a wheel alignment on top of $1200 in brakes. Firestone said the rear were metal on metal. That's a safety hazard. DO NOT BUY CAR FROM THIS PLACE read more

I came in three months ago, explained my whole situation. I explained that I have 1000$ down payment, and that I work commission, I was told I needed a co sign because I was still new and the job was new. I explained how I didn't have a co sign and it was just me. He said that's fine come back in 3 months and bring paystubs. I came back in three months and I'm told I need a co-sign, and that they couldn't help me out since it was commission. I made it very clear I didn't have a co-sign and I wouldn't be able to put 5000$ down and I was told it was okay. read more

I was looking to trade in my old car after hanging onto it for almost 13 years, and I was terrified of the whole process because I'd never done it before. I tried to do all my research before coming in, and applied online first to make sure I'd be approved. Paul and Jason were both super helpful, and even got the car I wanted delivered from a different dealership the same day, which was more than I was expecting. I'm a complete car-buying amateur so I can't really say what I think about all the numbers, or whether or not I really got a good deal on my vehicle... I'm sure that could be debated forever. But I can say without a doubt that the process was as painless as possible, and I felt like I was in good hands the entire time. read more

I would give a 0 if i could atleast for the location in Marietta Ga not gonna out anyone particularly but the company was extremely shady we were in a situation were we had no car to get there and drove their in a taxi we would have came in car but our car was completely totaled we couldn't when we got there they acted like they would take care of us but jabbed us in the back we took the car with small amount of choice we took the terrible deal with a horrible loan company they over charged the heck out of the vehicle we had wasnt luxury or anything wasnt brand new had miles on it an small little Hyundai economy car we just needed to get back and forth from the jobs and driving the kids to school for awhile we had an outrageous loan and was completely taken advantage of by this company a shame but by the grace of GOD we have received a better loan but they wil trap uou in their loan company having you pay ridiculously high prices for an normal economy car in our situation the car would still have money to pay on it if we didnt get out of that loan it was terrible the car is over a 100,000 miles and still makes it but has it issues and the loan would still be extraordinary such a shame there are companies that take advantage of Normal struggling families like this but sadly this here is a truth read more

Kayce Rush, Drivetime Lombard. Worst customer service ever. My daughter who makes great money and had a down payment kept getting the run around. Bank statements, check stubs, check deposits! All good.... several months ago we stopped in and they informed her to come back in 2 months to show more work history and actual work check deposits. Well today after several months she stopped in and got the run around even after being approved online. This place sux or maybe it's just Kayce. Maybe cause my daughter makes more money than her at 19 years old. Lol! read more

I've been a customer since 2015 when I purchased my first car. It was a Ford Edge that ended up needing over $2100.00 in repairs. The PTU was faulty or damaged and of course not covered by warranty. Although the engine, which also needed to be replaced, was. The car was in the shop for over 2 weeks because of delays with the engine. Finally, the air conditioning broke down and I traded in the car for my current nightmare, a 2013 Hyundai. The car was great until the beginning of the year when I noticed the brakes seem to be slipping. The inspection found that the rotors on the car were incredibly rusted and couldn't be resurfaced and needed to be replaced. Total $1209.67 and of course, not covered by the warranty. Last month I took the car in for the annual emissions and when I was told the car couldn't be tested I knew I had once again gone down a rabbit hole. Of course, about a week late that check engine light popped on now giving mechanics P0447 and P0455 codes. I was told that a valve essential to the emission system needed to be replaced. My mechanic has been calling for the part and has been unable to find it. So once again my car has sat in a shop as it is illegal for me to drive it, and I am unsure if my warranty covers the rental. Frankly, I don't even want to call. It is incredibly frustrating and there is nothing to be done. read more

This place is awesome.. My first time buying a car and they gave me many option and we're honest. Please ask for Arthur he is so patient and kind.. He knows exactly what he's doing and helps you decide.. read more

DriveTime - Used Car Dealers Near Me - Lombard, Illinois

they are great at working with you to get a car however, in less than 30 days my car that was purchased 10/21 had broke down, they did everything in their power not to take responsibility and fix my car, they did not want to honor the 30 day warranty pushed me off to the repair company be careful dealing with them tgey wil fuck you over in the end because hey they got theirs when the bank approved your loan so they dont give a flying fuck after they contract has been signed read more

this company is a fraud, they sell you a warrnty from silver rock that does not pay for anything at all, your stuck holding the bag! they just want your money don't buy from them there other company is called bridgecrest they only sell autos that are junk! read more

I bought a car last April from Drive time got the warranty and my car had a extended warranty item from Toyota, my torque converter broke 6 months later and when I called Silver Rock to fix it they would only give 750 for A 2000 dollar job and I have to pay 100 deductible. This warranty is a scam never get it. And I will not buy another car from Drive Time. read more

I had the worst experience there . They wouldn't even finding some way to finance me even when I showed past pay stubs to indicate income .

I have been back in fourth with a sales rep there for the past few days. Told her my situation and only had a trade in to put down on a vehicle. I didn't want to waste anyone's tome. Been told to come here by numerous friends due to a good experience and working with people in a bind. Only to find out I needed a minimum $3000 down. Thanks but no thanks, glad I didn't waste my time here. read more

Predatory lender disguised as a car dealer. Save your money. Don't pay 10 grand more for a 12k car.

I went on drive time online and looked over a few cars, found the one I wanted and could not purchase the car I wanted! Went to the dealership and was told I had to get a Ford Fiesta 2011 because it has been on there lot the longest! Second pile on bullshit they spilled on me, they told me I only had to put $600 down and I can get what I want!!! A lie! They wanted more money down on a car that had more miles then the car they tossed on me! Had the car for two and a half months now and the transmission went out followed by aa few other problems! Only good thing is I have a warranty... had to pay $100 for problems I am not responsible for! Total lost 2800 read more

I was in the market for a used car this past April, and despite the inane commercials from DriveTime, I decided to look into getting a car from them. I went to the website, found the car of my dreams (or so I thought) and decided to visit this location. The website suggested that I pre-qualify for a car with DriveTime. I submitted the necessary information, and immediately received two emails stating that I was approved for a car with DriveTime worth $35,000. I was ecstatic, as the car I wanted was less than $15K. I then received an email from a staff member of the Lombard Drive Time location, stating that I should call them to set up an appointment. So I called right away and told the salesman the exact car that I wanted to see (my dream car was located at a different location than the Lombard location). The salesman pushed me to make an appointment, totally disregarding my request for the car at the other location. So I went ahead and made an appointment with him for later in the week, but still asked him how I was going to be able to see the car I wanted if I would be meeting him in Lombard yet the car was in Schaumburg? He informed me that "he would work something out". That didn't sound very convincing to me, but being that I was at work, I let it go. Later that evening, I received an email from a totally different staff member at the Lombard location asking to set up an appointment. I thought it was rather odd, especially as I had already made an appointment. Not long after that, I received a phone call from yet another staff member at the Lombard location asking to set up an appointment. I informed them that I had set up an appointment and that they should really learn to discuss these things with each other. The day before my appointment, I called DriveTime and asked to speak to the salesman I had an appointment with. I asked him if he was going to have someone drive the car I was interested in from the Schaumburg location over to the Lombard location in time for my appointment. He told me, "Well, we have to see what you get approved for first. Then we'll talk about cars. But you can feel free to take a look around our lot and see if you like anything here." I couldn't believe it. I told him that I had already given my information via DriveTime's website and was told via email that I had been pre-approved. I told him that I felt that he was pretty much saying anything to get me to come to the Lombard location and waste my time. I understand that buying a car requires financing, etc. but what was the point of being "preapproved" if it doesn't really count for anything? And why have me waste my time looking at cars at the Lombard lot if the car I want is only at the Schaumburg location? I told the salesman to cancel my appointment and that I would not be doing business with DriveTime. Not even 12 hours later, I kept receiving phone calls from DriveTime. I let the calls go to voicemail. Each message was a different salesman/saleswoman trying to set up an appointment with me! I couldn't believe it Finally, around 5:30pm, I received a 1-888 call. I answered it, and it was supposedly the Corporate office of DriveTime (at least, that's what the woman on the other end of the line said). She stated that she wanted to know how my car buying experience was with DriveTime. I couldn't believe it! So I started to tell her how unhappy I was with my experience, and after the third sentence, she angrily interrupted me and said, "So did you buy a car or not?!" I was floored. I told her, "Hell no, and I'll make sure no one I know buys a car with DriveTime either!" I kid you not, I received another email and phone call from a staff member at DriveTime requesting an appointment with me. I replied to the email informing them to cease and desist with their unprofessional and gonzo sales tactics. That was the only way to get them to stop emailing me and calling me 50-11 times a day. Now I cringe every time I see one of their stupid commercials, thinking of my horrible experience with them. If you enjoy wasting your time and being tortured by ringing phones nonstop and excessive emails, feel free to contact DriveTime. I'm sure they'll appreciate the business, because they damn sure won't be getting it from me. read more

I went to Drive Time on three separate occasions. On the first two occasions I walked the lot and looked at potential vehicles that I might be interested in test driving. Neither of these times did anyone come out side to see if I had questions and or needed assistance. On the third occasion I went inside and was asked to sign in. There was supposedly one person in front of me. After about 30 minutes the person who signed me in stated he wanted me to fill out more paper work to speed up the process (paper work about credit). I stated I didn't know if I wanted to purchase from them or not. I just wanted to test drive a couple of their vehicles first. He said okay and walked away. After about 2 hours someone walked over and said it would be my turn next. After another 20 minutes a man walked over (Max) and said he would be my sales associate. During those 20 minutes I had watched who I didn't know was going to be my sales man walk outside and start to clean cars in the service bay. I told him I wanted to test drive three cars he said well we need to fill out some paper work and I said no I would not I am not filling out a credit application and not knowing if any of these vehicles are ones I truly want. He cut us off and walked outside, talked to someone came back in and took stock numbers. He came back took us outside and walked us to the first car and said I can't let you drive them but I can open them and show them to you. I proceeded to explain that that was unacceptable and told the sales man I was leaving. Max proceeded to continue to talk to the person I was with and he went inside to get the sales manager. The sales manager came out (name unknown) and was rude telling me what I had to do then stating that this was "preference" to fill out a whole credit application and then see what I could afford or not afford. While I do understand where they are coming from you why have a customer fall in love with a car they can not afford they didn't no convey their "preference" until after we had been sitting there for over 2 hours. Then when they finally decided to let us test drive 2 of the cars the sales man Max was unable to give me any attention eh was to busy on Facebook on his phone. When I asked about brakes on the cars (they both seemed to be in need) He proceeded to state that they do not have a shop so the brakes are done before they get them. the first car the brakes were grinding so I am not sure how they were done before they got there. This was the worse customer service experience I had. The sales manager was inappropriate and rude, the sales staff was not attentive and I would NEVER recommend anyone to go there and purchase a vehicle. read more

This would not have been the first place on my list of places to buy a car from if I had good credit, but I don't so it was on the top of my list. I went in thinking the sales people would be pushy, not at all they gave us time to look over the cars and see what we liked and didn't like. When we did find one we wanted it was not the most expensive they didn't try to push us into something newer or bigger. Joanna showed us only the cars we wanted to see. I walked in at about 11am and drove out in my new car at about 1:30 I was surprised how quickly they were able to get everything done even with my terrible credit. I didn't feel like they rushed me through. Awesome people there and I would recommend anyone that has credit issues see them see what they can do for you. Thanks Joanna and Michael for making my first car buying experience as simple and fun as it was! read more

DO NOT BUY FROM DRIVETIME/BRIDGE CREST...... I bought my car with not so great credit about 15 months ago, I felt lucky to get a car I liked and though the financing was high I was hoping to refinance after 18 months. I also purchased the gap insurance for $795, if the car became a total loss the full amount of the loan is covered even if fair market value is below what you owe. I thought this was a blessing since there is over a $4000 difference from what the insurance paid and what I owed on the car. WRONG! After the bimbo that totaled my car by blowing through a stop sign, the insurance sent the check to bridge crest within the week but DriveTime won't even think about financing me for another car until the gap amount is taken care of. Just guess how long they say this can take to get the $4000 gap amount off my loan.....4 to 6 WEEKS! Not kidding. Of course I don't plan to go back there ever but having an amount like that outstanding on my credit doesn't help me elsewhere either. They certainly had no problem financing me for the extra $795. Going to call my attorney to see if taking that long to close out my account is even legal. SCAM! read more

I was in the market of looking for a car. I stopped by Drive time sometime in February. My credit is not all that so I didn't have a lot of choices. I started working with Sean Tate. His customer service is phenomenal. He asked what I wanted, what was my budget, and how much I had down. He worked non stop until he put me in my vehicle in mid March. I just want to tell the world that Sean Tate is the man if you ever stop by Drive time. Customer Service is excellent!! read more

So for months this place has been calling and emailing me to come in. Originally I had decided to go through my credit union that suggested I go to Enterprise. I waited and ended up going into DriveTime because I had been "approved " online with only 1400 down. I should've known it was bs because when I went back online the 1400 went to close to 1800. I went in anyway with my credit score of 654 and my income of over 50,000 a year only to be told that I needed to put down 11,000 on a 2014 car that was only 16,000 dollars. Talk about highway robbery! I was in total shock! I walked out and contacted the customer relations department not because I was upset but to get an understanding. The guy that I spoke with said he would look into the situation and call me back that day. I never heard from him. I decided to call again and got a nasty rep on the phone who basically told me to kiss her ass. I remained professional and decided to kick off my complaint this way before I took it further just to let people know that DriveTime is not for anyone and don't believe a word they say. They prey on people with not so great credit and the cars aren't that reliable. I went to the Lombard location and dealt with Paul. A guy that I'm sure doesn't make many sells and needed the commission because shortly after I got in my car and left he called trying to convince me to come back in. Hilarious! read more

probably the worst place to get a car from. was told over the phone by some woman named kacy that i wouldn't need a co signer. when i went in to see if i qualify for a car they told me i needed a down payment of $4,000 and also a co signer. than i meant with a woman named joanna. while gathering up my payment information she refused my ssi because it had my mothers name on it. seriously? i was sitting there waiting on my appraisal to come back for my car that i was trading in. and not once did she tell me what my car was worth. all she wanted was a deposit of $4,000. and than told me she'll call in 3 days to see if i am still gonna try to get a car and ends up calling me today. i would never get a car from these people. please don't waste you time. read more

I had a straight up awesome experience at Drivetime in Lombard!!!!!! First of all, my sales consultant Aija was excellent! She was very nice and professional. She provided me with all the information that I needed and was quite attentive to my concerns. The sales manager, Kayce, also did a wonderful job. They both made my experience so painless, It didn't seem like I was buying a car. Thank You Guys for everything! read more

I will never get a car from drive time ever again!!!! I only had this car for less than five months. Before I could get the car off the lot problems begun with my bumper. Second was my check Service engine light. Third my tail light was out. Then last not least my heat heat went out. It took for that to happen for them to even look at my car. So when I took my car in parts where missing off my car which they fix okay cool not even two days later my tail light and reverse light go call the warranty company which they said they don't cover drive time customer relations wouldn't even pay for Nissan to even look at my car which they told me to take my car to Nissan so not only will I be investing more money into this car which the car is not worth it but this car will continue to have electrical problems. Of course drivetime and there warranty company dose not think that it is a safety issue which it is! I guess they want me to drive around and get tickets! Don't get me wrong the sales people have nothing to do with what's going on they were great. Let's be real drivetime as a whole have me junk car that they knew it would not work!!! So i say this to say do not I repeat do don't get a car from drivetime you will be very sorry you did!!! And now they want me to pay for a car I haven't had in weeks this crazy! read more

This place was awful. Even with an appointment, I had to wait almost 45 minutes to be serviced. I watched as salesmen walked around aimlessly for the entire time. The car would have been nice but I'm all about first impressions and the service I received really sucked. read more