My experience with MultiAutos was extremely disappointing and left me questioning the dealership's integrity and attention to customer service.
After agreeing to purchase a vehicle, the price was increased from what was originally discussed without my knowledge.
The dealership also delayed sending the payoff for my trade-in, resulting in me making two additional loan payments that could have been avoided with timely processing. For a dealership that handles vehicle transactions every day, this level of delay is difficult to excuse.
Even more concerning was the condition of the vehicle I purchased. Shortly after taking possession, I discovered it needed all new brakes, new tires, an oil change, and a replacement center console. These are not minor cosmetic issues. They are basic maintenance and reconditioning items that should have been addressed before a vehicle is offered for sale. The car hadn't even been vacuumed or properly detailed prior to delivery.
When customers purchase a vehicle, they reasonably expect honesty, transparency, and a vehicle that has been adequately inspected and prepared. Instead, I was left with unexpected expenses, additional financial obligations, and a vehicle that required immediate attention.
Based on my experience, I would strongly encourage prospective buyers to have any vehicle independently inspected before purchasing and to carefully review every detail of their paperwork before signing. read more