A little over a month ago, I left Elmhurst Toyota a one-star review after a frustrating experience…read more I never expected I'd be coming back to write this review, but I'm genuinely grateful that I am. What happened next completely changed my opinion of the dealership and showed me why Elmhurst Toyota has earned such an outstanding reputation. After calling the dealership twice for an out-the-door price on a 2026 Toyota RAV4 XLE Premium, I was told someone would call me back. Unfortunately, that never happened, and I was ready to take my business elsewhere. The very next day, I received a call from Joe, one of the sales managers. From our first conversation, it was clear that Joe genuinely wanted to make things right. He took the time to understand what had happened, looked into the situation himself, acknowledged that the dealership had made a mistake, and sincerely apologized. That level of accountability is rare, and it immediately changed my perspective. The RAV4 I wanted simply wasn't available anywhere. The exact model, color, and options I wanted couldn't be found. Rather than asking me to settle for something else, Joe got to work. He stayed persistent and ultimately made it possible for me to order the exact vehicle I wanted, something I honestly didn't think was possible. Over the next month, Joe called or texted me regularly with updates, so I never once had to wonder where things stood. He kept every promise he made and completely transformed what had started as a disappointing experience into one that exceeded every expectation. When Joe called to tell me my RAV4 had arrived, much sooner than I expected, I couldn't wait to pick it up. Melissa from Sales made delivery day unforgettable. Before I even arrived, she sent me videos of my new RAV4, making the excitement feel real long before I walked through the doors. When I got there, my car was waiting with a bow on it. This was my very first brand-new car, and you only get that experience once. Melissa made sure it was every bit as special as I had imagined. She was warm, genuine, and incredibly kind. Within minutes, I felt like I had known her for years. She never pressured me into purchasing anything beyond what fit my needs or budget, and she made the entire process feel easy and enjoyable. Then I met Andrés, Product Specialist "Genius". As a fifth-grade teacher, I appreciate great teaching, and Andrés was exceptional. He patiently walked me through every feature of my RAV4, answered every question without making me feel rushed, and even continued helping me after I brought my car home. His patience and kindness turned what could have been overwhelming into something I genuinely enjoyed. Finally, there was Jack in Finance. If you've ever dreaded the finance office at a dealership, Jack will change your expectations. He was friendly, honest, and refreshingly low pressure. He took the time to explain everything clearly and helped me choose what was right for me, not what would simply cost more. Looking back, what stands out most isn't that Elmhurst Toyota corrected a mistake. It's how they chose to correct it. Every person I worked with shared the same professionalism, kindness, and genuine desire to help. That tells me this isn't about one exceptional employee. It's about a dealership whose culture is built around taking care of its customers. Before shopping for my RAV4, I spent a lot of time researching Toyota dealerships, and Elmhurst Toyota consistently came highly recommended. After this experience, I can honestly say they have earned every bit of that reputation. I live in Naperville, and Elmhurst Toyota is not the closest dealership to my home. That no longer matters. I'll gladly make the drive for every service appointment, and when it's time for my next Toyota, I already know where I'll be going. Thank you, Joe, Melissa, Andrés, and Jack. You didn't just earn a five-star review. You earned my trust, my future business, and my sincere gratitude. Thank you for making my first brand-new car an experience I'll never forget.

Been servicing both my Toyotas here for years. I trust this dealership service dept. all the way. I…read moredo all the recommended maintenance required and my cars run flawlessly.

Just bought a gently used CX-30 here and I can't say enough good things about working with…read moreMyles..super knowledgeable about the cars and not pushy at all. Just gives facts and lets the cars speak for themselves. We spent most of the day here going back and forth between two different models and we never felt rushed or pressured. Very grateful for our experience here!

I have always been a loyal customer. My kids have been loyal customers. My parents have been loyal…read morecustomers. However, when I can not bring in my car because I work from 7-4 and they can't accommodate me dropping it off and getting a rental, because they have to diagnose the issue before allowing a rental to go out, and they only do that in the middle of 7-4, it becomes painfully clear that they don't have accommodations for the working class. I can't take off work. I don't have anyone who can take in my car, and even if they could, they would be stranded or have to call an UBER which can get expensive. I am leaving this review not to hate but to hopefully encourage countryside Mazda to put a plan into place to help the working class customers who can't come in between 7-4, and can't take off work. Please have a better system for people like me. This really shook my faith in this dealership, especially since they have always been there for me in the past. I know I am not the only one who has been in this situation. I will have to take a sick day, lose my pay for that day, and put undo stress on my colleagues and supervisors.

Hello, I purchased the 2003 Corvette a few weeks ago and have been completely satisfied. This…read moredealership had a previous negative review and I wanted to give an update. I found this dealership to be completely transparent in everything that they told me about this car. There was a fuel tank issue that involved the fuel tank indicator not being accurate. They told me about this and was told that it might take a week to get the part in. They did get it in and fixed the issue. This car is a gem! I just love it so much. Sam, Luis and Hector were the absolute best! They worked with me on the financing and even put brand new tires on her. She runs great! No issues. Thanks again for all of your help in getting this car. A little patience pays off.

I will tell you above everything, this was the BEST car shopping experience I have ever had. I have…read morebought over 15 cars since 1980. Sam is by far the most attentive and nicest individual I have ever encountered while shopping for a car. Even before I took the 30 mile drive to his dealership I had a 20 min conversation in regards to my concerns an questions I had regarding looking at cars on the internet. I found this dealership through cargurus which I also praise for there ability to find just what you are looking for. Sam was up front about everything i had asked about the 2017 Cadillac ATS Luxury I went to see. He is the most personable by far when dealing with someone in a sales capacity and just great conversation. We talked as if we were friends for decades. Long story long (LOL) he took care of any concerns that I had expressed and went beyond expectations to make sure I was COMPLETELY satisfied and secure in my buying decision. Needless to say this car was a gem (as were all of the other cars in the show room.) I cannot say enough GREAT things about this dealership and all of the employees I dealt with there! Shout out to Niko and Cesar as well! My suggestion to ANYONE that is looking for a used car to stop by Int'l Car Center before you go anywhere else. Props to such a professionally run car place. This place is not your run of the mill car Dealership. So if you're in the market to purchase a used car go see Sam. He will not disappoint. By the way ( I almost forgot) in case you're wondering... Yes, I did purchase this vehicle.

DO YOURSELF A FAVOR AND DO NOT VISIT THIS PLACE!!! The…read moreperson running this place is very dishonorable. I know another person that purchased a car from here and just like the incident with me, his car, warranty and the bank lender, all three were absolute garbage. He is also very petty, look at all the responses on his google page as well, he never seems to take accountability and even here on Yelp, make sure to see under "Not recommended reviews" you will see real reviews from real people. Do not fall for the reviews, most of them look really fake. I hope Yelp does the right thing and does not delete my reviews like others as well.

this place is exactly as name.. lazy chimp. they sold me a…read morecar that broke down the very next week & then tried to blame me for all the issues to the car .. do not buy from here . these are janis dealers

Best. Car Buying Experience. EVER! Jesse helped us buy a used 2018 CX-5 at a time when there are…read morevery few cars available. He was super informative, without being pushy, which I loved. (We'd been to competitors who didn't even acknowledge us looking on their lot). Before we drove the car off the lot, Jesse took the extra time to make sure we could get our phones connected to the car for safe driving, and he walked through all of the details of the cars features. I've never had a salesman do that with a used car, so it was unexpected and greatly appreciated. They also detailed the car before we took it home and it looks BRAND NEW. Thanks a million to Jesse and Pugi Mazda. We are super excited about our "new" used car. Zoom zoom!

Very disappointing and misleading sales experience…read more I called in the morning specifically to verify the advertised price. Sal assured me over the phone and in writing that there would not be any surprise add ons and that the dealership was transparent about pricing. I was even sent a link showing a final price of roughly $23,500 out the door. Based on that, I was happy to make the drive because I thought I'd found a dealership that was straightforward and genuinely interested in earning my business. Arrived, no one greeted me but came across Linus, my salesman. He took me to the car, explained the features when I asked. When we go back inside, they show me the numbers and they ADDED $6,000 of markup. $2.5k for a certification despite it not being advertised as a certified vehicle, $2.5k for some other package, and $995 for a LoJack. So what started at ~$23.5k turned to an out the door exceeding $30,000. How can we go from a sales price of $21,099 to the final price over $30,000? I understand that the dealership considers these products "optional." That's not really the point. The issue is that I specifically asked about surprise add-ons and was told the pricing would be transparent. If I had been told upfront, "The advertised price is $X, but when you come in we're going to offer you another $6,000 in optional products," I could have made an informed decision before spending my time coming to the dealership. This experience left a very bad impression. If you are shopping here, get the complete OTD price in writing before you make the trip and make sure you understand exactly what is and isn't included. Don't waste your time if they're not willing to honor your time.

Update on 5/2/26 came back to this dealership and service…read morearea for service on my Fiat and Xavier was so amazing to help me answer all my questions and he fixed everything that needed fixing. And then Xavier's manager helped me understand more about my gear shifter. Thank you service department for having wonderful hard working and knowledgeable and kind staff. Then I went to the express oil change service station and Adrian assisted me and took great care of my car for the oil change and topped off everything I needed (coolant and windshield wiper fluid is what they top off) and added air to my tires after a long cold winter. Oil change is $135. Free popcorn and hot beverages and water while you wait along w vending machines. And Miss Lovely Erica at the sales department was super nice too! She looks out for customers and has their best interest in mind still after 8 years. She made fresh popcorn for customers to enjoy while waiting for the oil change. Thank you Hawk! The staff make the place and thank you for hiring such dedicated staff. And they play 80s music, the gold standard across the world :) Only thing I would ask ... please update the sofa and chairs at the express oil change service area. I understand it's happening very soon but the sofas are lumpy and cloth which is not easy to clean as it absorbs dust and odors... vinyl cushioned single seaters and love seats would be amazing ... just my personal preference like the ones at airports bc they are durable and easy to clean and don't lose their bounce. Then the high round tables and chairs are fine as they can be cleaned easily but the height to chair ratio is too short for petite people like me and once I sat on the chair I feel like my chin is almost hitting the table so please have taller chairs so people like me can enjoy the table. That's just my 2 cents :)

This was a disappointing experience. After spending more than $900 for window repair and oil…read morechange, I drove the car home and had a flat tire. That same tire had low pressure before, but nothing was flagged during the multi-point inspection? Also, a door handle/lock was malfunctioning (not an issue beforehand) and the car was not washed. When I called (several times), no one answered the phone. When I finally heard back from the service advisor, I was appalled by her tone and attitude. She was defensive, condescending, and rude. I will never be returning here again.

Great service department. Sales go smoothly. I have bought three cars from my salesperson Rita…read moreBarkstrom.

I took my Toyota Tundra truck for a oil change to McGrath Lexus and the mechanic crush my car. The…read moreexplanation was that he didn't realized how long the truck was and crushed inside one of the pillars. The interesting part was that it was crushed at the middle of the car not the end. They offered it to fix it but they not able to give me a vehicle which I can tow. I use the truck to tow trailers and because of this I had to take the truck to South Carolina crashed because I was scheduled to travel with the trailer. After I come back and dropped off the vehicle to be fixed and asked them to give me a bigger vehicle because I had to drive to New York and bring back 3 kid athletes from a training center with their luggages and I needed the room. They give their biggest SUV which unfortunately did not fit all the passengers with the luggages I had to put one of the kid on a airplane to come back to Chicago. I have pictures to show that the vehicle was loaded with luggages until the roof. If I would have my in vehicle we would not have to be buy an extra airplane ticket and put one of the kids on the plane. Unfortunately because the week later I had another trip pulling the trailer I had no choice to do it another time so I can have my truck fixed later. When I told the service manager my inconvenience and asked if he could do me anything to make me feel better for all the inconvenience he said we don't do nothing. I asked him for an extra car wash or he could feel up my gas tank but he rudely said we don't do anything that fix your car. I wish I would call police when the incident happened and report it but I was nice and I can't believe that a dealer like them can't even fill up my gas tank for crushing my truck and put me through a lots of inconvenience which I didn't even mention. I also address the manager that this is my first expensive car I ever owned and we bought this one because the car had no previous crash history. Well also added that meant a lot to us specially that I am a retailer worker and my husband is disabled so we make a lots of sacrifices to own a expensive vehicle. Well I am 50 years old women and I can manage to travel with the truck pulling a 12 foot trailer and their mechanic couldn't make it into the shop. At least the mechanic should apologize and come up with better excuse that didn't know how long is the truck.

Whoever the Parts guy (@ 1:30pm 3/23/26) that was attending the counter... Top notch, friendly…read moreservice. Thanks again.

My sales guy was very nice and helpful but the Manager at the time 5/4/2026 was not a pleasant…read moreperson. I bought a work van from this dealer and about 10miles after leaving with it the check engine light came on. Long story short they said they would fix it and then they never did. I live 3hrs away and they ran me thru hoops. I ended up paying for the repair out of my own pocket. Wouldn't buy anything from them ever again unfortunately. The issue with my vehicle was clearly know and they just cleared the check engine light before putting it on the sales lot.