I recently traded in my car and had an excellent experience thanks to Saul Soto. I was very…read moreparticular about what I wanted, and Saul went above and beyond to make it happen. Throughout the process, he made me feel heard, valued, and confident in my decision. Sometimes, as sales professionals, we forget that helping someone feel good about the decision they're making is far more important than simply making the biggest sale. Saul truly understands that, and it shows in the way he treats his customers. His dedication, patience, and genuine care made all the difference, and I am incredibly grateful for his assistance. Thank you, Saul, for such outstanding service. ¡Que Dios te bendiga y te dé mucha suerte en el futuro! You deserve all the success that comes your way.

Horrible experience…read more I went online looking at a new 2026 Nissan Armada SV. The MSRP was listed at $65,465, but the dealership advertised it for $57,285 after discounts. That price immediately caught my attention. A salesperson named Karina called me and was very polite and professional. She explained that the advertised price included a dealer discount and a $3,500 rebate, and she specifically told me there were no hidden rebates and that anyone could qualify for that price. I then asked for the out-the-door price. Surprisingly, I was told they do not provide that information over the phone because it is the owner's policy. When I asked why, I was told I would need to come into the dealership to get the total price. This made no sense to me. Taxes go to the state, license fees are standard, and there is usually a documentation fee. I simply wanted to know what I would actually be paying before making a trip to the dealership. When I was told the owner would not allow anyone to provide an out-the-door price over the phone, I responded that the owner should look out the window and keep babysitting the inventory. She said to shop other Nissan dealers. In today's market, customers expect transparency, and refusing to provide basic pricing information only drives buyers elsewhere.

Was there to refinance and Ryan Sitter the Finance Director worked with me. He explained everything…read morein great detail and did his best to get me the best deal possible. I highly recommend this dealership to anyone.

In addition to my terrible service experience, a few months into owning this $35k used jeep... with…read morepurchase of extended warranty, Definitely things that they didn't tell me were wrong before signing-passenger mirror does not work... they refused to fix... As if it just broke 60 days into the purchase... And the steel rod that holds the hood up is completely freaking missing... I would avoid this place like the black plague

Good talk on the phone and helpful with my situation. Would…read moreencourage me to visit in person if I have the need.

Bought a gently used 2016 Corvette Z-51 from D&M Motorsports online:…read more http://www.dmautosales.com/2016-chevrolet-corvette-stingray-z51-coupe-c-1372.htm Mike, Kevin, and their team were extremely professional and helpful throughout the entire purchase. They even handled the enclosed trailer shipping from Illinois to my home in Las Vegas, NV. Highly recommend these guys if you are looking to purchase a high quality used car online!

Really disappointed with DuPage Jeep. When I bought my vehicle, they pushed the "Tires for Life"…read moreincentive, but conveniently never explained that you supposedly have to service the Jeep with them continuously for it to actually be honored. I even asked someone in the service department about it and was specifically told I could have the vehicle serviced anywhere I wanted. Now suddenly they're refusing to honor the incentive because I didn't service it there the whole time -- even though I've had the Jeep serviced at another certified Jeep dealer. What's even worse is that this requirement was never included in any of the other contract paperwork I signed when buying the vehicle. Honestly, it feels like this was done on purpose so they'd have an excuse not to cover the tires later. This feels like a complete bait and switch. If this requirement was so important, why wasn't it clearly explained or clearly documented from the beginning? The whole thing feels misleading and shady. I'll never buy another vehicle from DuPage Jeep again, and I definitely wouldn't recommend anyone else buy one from them either.

We arrived to purchase a new Jeep Grand Cherokee and trade in our previous car. This new car was a…read moredemo but sold as new so we were getting a couple thousand off the price. We drove the car and tested it everything went okay until we purchased the car and AFTER we bought it they told us that the lady driving our car had taken it home already. Absolutely unexpected and absurd. They claimed we had to return another day to pick up our vehicle they had said that when we pick up it up it will perfectly detailed and cleaned up for us. When we arrived it was a complete disaster. We had to wait about two hours for our car to be ready. So we sat around and waited while the frantically tried to clean the car. When it was finally ready the car was absolutely disgusting and not cleaned at all with scratches on the outside everywhere indicating they just wiped the salt off of the car and didn't even clean it. After we complained they told us to just take it home and schedule another appointment to get it detailed again. When we got home the car was leaking oil everywhere in our garage and on our driveway causing us a horrible disaster at home. We then had to drive 40 minutes all the way there to drop off the car again a couple of days later and then had to drive back to the dealership again to pick up our car. During this we received a loaner Jeep Wrangler which went fine. After it was finished again we had to drive 40 minutes back to get the car. When we arrived again the car looked almost worse than when we got it. The car was still scraped up and disgusting inside with an absolutely foul smell. The workers tried to make excuses and told us "this is what happens when you get a demo car" The manager Ken quickly got aggressive with us and yelled that we could squash the deal. We discussed this option and decided to go with it. After that it seemed like they were not expecting us to accept the offer because they then admitted that they already sold our old car. We decided to just take cash for our car and squash the deal with the new car and go home. They also did not let us take our license plates either insisting that they need to be discarded. After paying for a tint that we don't get to enjoy, Having to take numerous trips there and back. And dealing with rude staff and a mess at home this entire situation was a complete headache. This was one of the worst situations me and my family have ever dealt with and we are disgusted and flabbergasted with this dealership. They are planning on selling this Jeep as brand new agin so beware. THIS PLACE DOES NOT DESERVE MONEY,BUSINESS, OR TIME.

Mike was great from start to finish of my car buying experience. I was from out of state and he…read moremade out seem like I was right there in the dealership with him. Always in contact sending text and emails, sending videos and pics of the car. When I got to the dealership to pick up my Corvette he made me and my son feel right at home. The used car manager, sorry I don't remember your name!, Phil the finance manager were also great. I would definitely recommend using this dealership. Could've been a better experience!!! Thanks again Mike!!!

We brought our truck to them to have an issue fixed and the first time service was wonderful. I…read morewanted to purchase a new vehicle from them but they did not have the car I was looking for. So I ended up purchasing elsewhere even though this dealership was going to be my new go to for service and another car down the road. Our new "used" car with a full warranty is making a small sealing noise by the window and I called the dealership to see if they could fix it since I felt more comfortable here after an uncomfortable terrifying experience at another dealership. The service employee on the phone was rude, cut me off on the phone and was extremely disrespectful! I came in the next day to show the video of the issue and to talk to them about the coverage. They won't touch it unless they charge me a diagnostic fee of nearly $200 (even though I'm told by two other dealerships it's covered under the warranty). They said someone else touched it and it's bad craftsman ship now, it was one seal replaced...? He kept telling me to take it elsewhere. Extremely rude, disrespectful, and even if they personally won't touch it - learn to talk to your customers with respect!!!! Our family has done business with them, we are long term friends with some of the employees, and our family has been in Glen Ellyn for over 100 years... looking for a reliable dealership - ONE of the reasons I went with a CHEVY vehicle! I won't be returning to this location!

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Bought a car here in january. Had autopay through banking error payment wasn't made. My mistake not…read morechecking to confirm payment. When they called it came up as spam. I don't answer spam. They never left a message. Took our car after 1 week. Called to make payment and towing fees to get my car back. They said no they are keeping the car. What the f***. So now I'm out my downpayment and just put 4 new tires on it they won't pay for. Don't go here¡!!!!!!! They will screw you any way they can.

I had the car for 2 days and while driving the caliper came off and I lost brakes. I have to pay…read morefor a tow. Watch out y'all could've got someone killed