I purchased a 2021 Audi Q5 from this dealership based on the advertised features and condition of…read morethe vehicle, specifically including Apple CarPlay, Bluetooth connectivity, navigation/online functionality, and a properly functioning Audi MMI system. Shortly after purchase, I discovered the vehicle has significant electronic and infotainment issues that were either undisclosed or not properly inspected before sale. Issues identified include: * Apple CarPlay does not work at all * Bluetooth/device pairing is nonfunctional or unreliable * Navigation and online services cannot connect * SiriusXM song/title display continuously blinks on and off * The MMI system repeatedly displays "No data connection could be established" errors * The vehicle appears unable to properly establish network/service connectivity * System resets/factory resets fail with "The system could not reset" errors * The vehicle still appears tied to a previous user account ("Amy Forster has remote access rights"), indicating the system may not have been properly cleared/reset before sale * Multiple warning/error messages appear relating to online services and connectivity * Audi dealership evaluation indicated missing hardware/components related to connectivity/MMI functionality I specifically took the vehicle to Audi for evaluation because the dealership initially suggested the issue was minor and "probably just a switch." Audi advised that the system appears to be missing required components/chips necessary for proper connectivity functionality and estimated repairs could exceed several thousand dollars. When I contacted the dealership and asked to speak with a manager, the situation was downplayed despite the seriousness and extent of the issues. I was then scheduled for an appointment at Addison Auto Clinic on Tuesday at 8:30 AM -- notably after the dealership's stated 10-day warranty/guarantee period. This timing is extremely concerning and gives the appearance of intentionally delaying inspection until after the limited guarantee expires. Additionally, I was never offered an extended warranty at the time of purchase, despite the dealership now suggesting these costly electronic failures are my responsibility. Had these issues been disclosed beforehand, or had I been informed that major components may be missing or malfunctioning, I would not have proceeded with the purchase under these terms. This vehicle was advertised and sold with features that are currently unusable. The system also should have been fully cleared/reset prior to resale. The fact that another individual still appears associated with remote access rights raises further concerns regarding the dealership's inspection, preparation, and disclosure practices. At this point, I am requesting: * Immediate resolution and repair at the dealership's expense OR * Reimbursement/compensation for necessary repairs OR * An appropriate remedy under consumer protection laws for a materially misrepresented vehicle sale I have documented the issues with photos/videos showing: * Connectivity failures * Failed system reset attempts * Warning/error messages * Nonfunctional online services * Prior account still linked to vehicle * Ongoing infotainment malfunctioning Selling a vehicle advertised with features that are unusable or potentially missing required hardware is misleading and unacceptable. I am preserving all documentation for submission to consumer protection agencies, BBB, Yelp/Google reviews, and any further legal or regulatory action if necessary.

Let me start with. Do not go to this business if your looking for a deal. Read their reviews on…read moreYelp and the BBB. Someone I know was very disrespected there and that is no way to treat a female or anyone. Very disrespectful staff and they are not able to answer questions about their own dealership that make sense.​

I recently traded in my car and had an excellent experience thanks to Saul Soto. I was very…read moreparticular about what I wanted, and Saul went above and beyond to make it happen. Throughout the process, he made me feel heard, valued, and confident in my decision. Sometimes, as sales professionals, we forget that helping someone feel good about the decision they're making is far more important than simply making the biggest sale. Saul truly understands that, and it shows in the way he treats his customers. His dedication, patience, and genuine care made all the difference, and I am incredibly grateful for his assistance. Thank you, Saul, for such outstanding service. ¡Que Dios te bendiga y te dé mucha suerte en el futuro! You deserve all the success that comes your way.

Horrible experience…read more I went online looking at a new 2026 Nissan Armada SV. The MSRP was listed at $65,465, but the dealership advertised it for $57,285 after discounts. That price immediately caught my attention. A salesperson named Karina called me and was very polite and professional. She explained that the advertised price included a dealer discount and a $3,500 rebate, and she specifically told me there were no hidden rebates and that anyone could qualify for that price. I then asked for the out-the-door price. Surprisingly, I was told they do not provide that information over the phone because it is the owner's policy. When I asked why, I was told I would need to come into the dealership to get the total price. This made no sense to me. Taxes go to the state, license fees are standard, and there is usually a documentation fee. I simply wanted to know what I would actually be paying before making a trip to the dealership. When I was told the owner would not allow anyone to provide an out-the-door price over the phone, I responded that the owner should look out the window and keep babysitting the inventory. She said to shop other Nissan dealers. In today's market, customers expect transparency, and refusing to provide basic pricing information only drives buyers elsewhere.

Was there to refinance and Ryan Sitter the Finance Director worked with me. He explained everything…read morein great detail and did his best to get me the best deal possible. I highly recommend this dealership to anyone.

In addition to my terrible service experience, a few months into owning this $35k used jeep... with…read morepurchase of extended warranty, Definitely things that they didn't tell me were wrong before signing-passenger mirror does not work... they refused to fix... As if it just broke 60 days into the purchase... And the steel rod that holds the hood up is completely freaking missing... I would avoid this place like the black plague

Good talk on the phone and helpful with my situation. Would…read moreencourage me to visit in person if I have the need.

Bought a gently used 2016 Corvette Z-51 from D&M Motorsports online:…read more http://www.dmautosales.com/2016-chevrolet-corvette-stingray-z51-coupe-c-1372.htm Mike, Kevin, and their team were extremely professional and helpful throughout the entire purchase. They even handled the enclosed trailer shipping from Illinois to my home in Las Vegas, NV. Highly recommend these guys if you are looking to purchase a high quality used car online!

Really disappointed with DuPage Jeep. When I bought my vehicle, they pushed the "Tires for Life"…read moreincentive, but conveniently never explained that you supposedly have to service the Jeep with them continuously for it to actually be honored. I even asked someone in the service department about it and was specifically told I could have the vehicle serviced anywhere I wanted. Now suddenly they're refusing to honor the incentive because I didn't service it there the whole time -- even though I've had the Jeep serviced at another certified Jeep dealer. What's even worse is that this requirement was never included in any of the other contract paperwork I signed when buying the vehicle. Honestly, it feels like this was done on purpose so they'd have an excuse not to cover the tires later. This feels like a complete bait and switch. If this requirement was so important, why wasn't it clearly explained or clearly documented from the beginning? The whole thing feels misleading and shady. I'll never buy another vehicle from DuPage Jeep again, and I definitely wouldn't recommend anyone else buy one from them either.

We arrived to purchase a new Jeep Grand Cherokee and trade in our previous car. This new car was a…read moredemo but sold as new so we were getting a couple thousand off the price. We drove the car and tested it everything went okay until we purchased the car and AFTER we bought it they told us that the lady driving our car had taken it home already. Absolutely unexpected and absurd. They claimed we had to return another day to pick up our vehicle they had said that when we pick up it up it will perfectly detailed and cleaned up for us. When we arrived it was a complete disaster. We had to wait about two hours for our car to be ready. So we sat around and waited while the frantically tried to clean the car. When it was finally ready the car was absolutely disgusting and not cleaned at all with scratches on the outside everywhere indicating they just wiped the salt off of the car and didn't even clean it. After we complained they told us to just take it home and schedule another appointment to get it detailed again. When we got home the car was leaking oil everywhere in our garage and on our driveway causing us a horrible disaster at home. We then had to drive 40 minutes all the way there to drop off the car again a couple of days later and then had to drive back to the dealership again to pick up our car. During this we received a loaner Jeep Wrangler which went fine. After it was finished again we had to drive 40 minutes back to get the car. When we arrived again the car looked almost worse than when we got it. The car was still scraped up and disgusting inside with an absolutely foul smell. The workers tried to make excuses and told us "this is what happens when you get a demo car" The manager Ken quickly got aggressive with us and yelled that we could squash the deal. We discussed this option and decided to go with it. After that it seemed like they were not expecting us to accept the offer because they then admitted that they already sold our old car. We decided to just take cash for our car and squash the deal with the new car and go home. They also did not let us take our license plates either insisting that they need to be discarded. After paying for a tint that we don't get to enjoy, Having to take numerous trips there and back. And dealing with rude staff and a mess at home this entire situation was a complete headache. This was one of the worst situations me and my family have ever dealt with and we are disgusted and flabbergasted with this dealership. They are planning on selling this Jeep as brand new agin so beware. THIS PLACE DOES NOT DESERVE MONEY,BUSINESS, OR TIME.

Joe from parts is who you want. Good guy, direct and honest for any of your part needs.read more

We brought our truck to them to have an issue fixed and the first time service was wonderful. I…read morewanted to purchase a new vehicle from them but they did not have the car I was looking for. So I ended up purchasing elsewhere even though this dealership was going to be my new go to for service and another car down the road. Our new "used" car with a full warranty is making a small sealing noise by the window and I called the dealership to see if they could fix it since I felt more comfortable here after an uncomfortable terrifying experience at another dealership. The service employee on the phone was rude, cut me off on the phone and was extremely disrespectful! I came in the next day to show the video of the issue and to talk to them about the coverage. They won't touch it unless they charge me a diagnostic fee of nearly $200 (even though I'm told by two other dealerships it's covered under the warranty). They said someone else touched it and it's bad craftsman ship now, it was one seal replaced...? He kept telling me to take it elsewhere. Extremely rude, disrespectful, and even if they personally won't touch it - learn to talk to your customers with respect!!!! Our family has done business with them, we are long term friends with some of the employees, and our family has been in Glen Ellyn for over 100 years... looking for a reliable dealership - ONE of the reasons I went with a CHEVY vehicle! I won't be returning to this location!

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Bought a car here in january. Had autopay through banking error payment wasn't made. My mistake not…read morechecking to confirm payment. When they called it came up as spam. I don't answer spam. They never left a message. Took our car after 1 week. Called to make payment and towing fees to get my car back. They said no they are keeping the car. What the f***. So now I'm out my downpayment and just put 4 new tires on it they won't pay for. Don't go here¡!!!!!!! They will screw you any way they can.

I had the car for 2 days and while driving the caliper came off and I lost brakes. I have to pay…read morefor a tow. Watch out y'all could've got someone killed

Just wanted to share my experience with Sunrise. I was looking for a base model Silverado and…read morecomparing Dodge, Chevy, and Ford. I had a particular budget in mind, and they agreed to my price via email. I showed up at the dealership and in less than 90 minutes, I drove out with my new 2021 Silverado Custom with a ton more features than I expected! Thanks! Go see Nick Mazzeffi! Photo of Sunrise Chevrolet - Glendale Heights, IL, United States

Manager called and he was very polite, I had good conversation with him, he acknowledged that the…read moremistake was made with my bill. He apologized for the mistake and said that the lady I delt with was new, you should have come to me or talked to the supervisor. Which I didn't do because I was very pissed. He said to come back, and I'll reimburse your money, or I'll give you 3 oil changes free. I'll go there for 3 free oil changes. First experience was bad no but worst with them, but now I can say they realize their mistake and made me go back there as a friend.