Great service the attendant was professional band courteous, they took me right in, and didn't have…read moreto wait long.

Had a product recall completed. Service reps were courteous and helpful. Work was done to my…read moresatisfaction.

I've been with Bill Kay Buick for a while I bought my car here my service is done here and any…read moreissues they I have are always taking care of . The service department is great David is great my service to my car is always handled quickly and efficiently

If there was a rating lower that one they'd deserve it! The service department led me on on a…read moredefective GMC supplied bed cover for my truck. It catastrophically failed, had a warranty, but neither the Bill Kay, GMC, nor the manufacturer honored the warranty. In fact, they told me to be patient, they'd take care of me, until the warranty expired! I'm considering purchasing a mother car, but it won't be at Bill Kay!

I bought a 2018 BMW Alpina B6 (the 600HP/200 MPH "family car")…read more Luis, the sales rep, was outstanding - as was Jack, the GM and their former finance manager. Luis immediately took a video of the car and sent it to me. Jack made sure the deal took place as agreed upon. They also arranged enclosed shipping. Jeanette, the office manager, was also very good on follow-up after I contacted her. The car was excellent in every respect upon arrival. Note that this would have been a five star rating if documents had been handled a little more quickly. Full payment was electronically transferred on January 16th, but title wasn't mailed until February 17th. Due to weather, I didn't actually receive it until February 23rd. I had to do a lot of explaining to avoid the late registration penalty at Arizona DOT. Nevertheless, I would have no reluctance to do business again with this company. I'm already feeling the urge for a slightly used Alpina B8 in a couple of years...

We were interested in buying a black 2022 Mercedes. The car sat there for 8 months so we asked for…read moreit to be inspected. The price was decreased a couple times during the 8 months. Last listed price was $34,888 and we agreed to $33,400 per manager, John. The next day the price was increased to $37,800 and the salesperson, Bobby is not returning our calls. I would check the price history and car history before buying from this dealership.

I cannot say enough nice things about my experience at Packey Webb. I have always believed the…read morestaff make the business. In this case, Charles Franz was our sales consultant, and he was outstanding. He is what made the experience wonderful and my perception of the dealership so high. Charles was welcoming, professional, knowledgeable, respected my time, and provided an overall great experience. He was transparent and honest. I could not have asked for a better person or salesman. No high pressure. Facts. Fair. Friendly. This was the experience that buying a car should be. I want to personally say "Thank You Charles! You were wonderful." I pray you continue to be great at what you do and that your manager appreciates the standard you set and the quality of service you provide. If you are in need of a car, stop in and see Charles Franz. If he can help get you in the car you want, he will. Sincerely grateful and many thanks,

Ordering a car through Packey Webb was seamless and their service department is helpful…read more I ran into a challenge with receiving delivery on an accessory through their parts department. Ultimately, a resolution was reached after discussions between Ford Accessories, the dealership, and communication on their policies. When I raised my concern on overall experience with dealership management, I was met with rather tense conversation which soured my perception of the dealership. I was disappointment in how I was approached by their General Manager and a member of the Webb family. I'm sure many will be just fine going with Packey Webb, but my business for service, parts, and future cars will be going to a different dealer.

This is where to take your Mazda for service. Michael, the Service Manager and Jason are genuinely…read moregood people who want your return business. I took my 2024 CX-30 with less than 25k miles to Napleton in Countryside due to a service engine light. They told me I had water in the gas and needed $2200 new injectors. I called BS. They had no evidence other than a WATER bottle filled with gas they shook in front of me to their claim of 'bad gas'. So, I took it over to Castle Mazda at Downer's Grove and told Michael the story. He asked about codes and I gave him what I had. He asked why they cleared codes at the last place without making repairs, which I could not answer. So - he took it in for few days to run some checks - nothing came up. No charge, thanks for coming in - let us know if it comes on again. A few weeks later the light came on again and we took it back to Michael and team at Castle. He gave us a loaner vehicle and took the car in to test. For a few days they could not find the exact issue but they kept diagnosing, keeping us updated. Then, they discovered a pinhole leak in the intake manifold. They replaced the manifold and voila - car is running perfect again. All covered under warranty as I'd expect. These folks know how to do analytical troubleshooting and they run a straight-up shop. I won't service my Mazdas anywhere else.

OMG what a train wreck of a dealership…read more Salesperson takes a while to come over and then doesn't tell his name. Odd We tell him precisely the car seen on the website that we want and he says he'll check as that color has been in high demand. LMAO, it's been on your lot over 100 days friend. Ask for out the door price to drive away today. Person disappears and returns with numbers. We spot new 2k charge for paint protection. HUH? They say "Oh we put that on all our cars." Yeah well it's not on the web and not on the window, so that's illegal. Is this a scene from Fargo? Nope, we get up and leave rather than waste more time. Yikes!

The service department at Castle is outstanding; I have always selected Jordan Hernandez to be our…read moreservice advisor for every appointment as has always provided above and beyond service for our Hyundai. Whenever we encountered an issue with our vehicle, he was honest and transparent about the fix and cost, as well as sending invoices to Hyundai to cover anything under warranty. Servicing your vehicle can be a daunting task, but it has been a stress-free experience with Jordan over the years. Thank you and happy holidays! Best, Charlie

Terrible customer service. I have a 2025 Huyundai Santa Fe. Love the car, but the Service…read moredepartment at Castle is rude. From every guy behind the desk to the cashier. Their time estimates are never close, and they stopped courtesy drives within 10 miles and now only do 5. They don't smile, they ignore you, and their tone is as if you are bothering them by bringing your car in with an appointment for service. This is nothing like the experience I had as a Toyota owner.

I went to test drive a vehicle at Star Motor Sales had for sale. When I arrived and seen the car, I…read moreabsolutely fell in love with that vehicle. Everything was going well until I wanted to test drive it. I was told by sales rep Alex that I had to show them in my mobile banking account app that I had enough money for the car or let them run a credit check before I can test drive the vehicle. I told him that i've test drove a few cars and this was a first, he said this is something that they normally do. At that point I knew that I wasn't going to purchase that car. Me being who I am. I provided the mobile banking app to show him that I could afford the car. I proceeded to test drive and it drove pretty good except for some mix matched tires, which gave it a rugged ride. Once we return, I told him that I'll think about it and let him know. I don't want to think too much into this, but a part of me felt like they felt as if my credit was not good enough or I couldn't afford this car. If that's the case, this is very sad and unprofessional. This is for anyone that's going to go and test drive a vehicle at Star motor sales, if they do not do the same to any other customers, that says a lot about this business..

sales person literally sat in the back of the car knowing the back window was broken. This was not…read moresomething that we noticed, until we got home and we're checking out all the functionalities of the truck....and it was our fault that we didn't check it. But that's dirty work. When you're selling a vehicle to a KID her mom is there, at least be a little bit, honest about it. Also we asked them if they checked that all the blinkers, headlights and all that stuff worked, they said they did and we took their word for it. Driver side reverse light is out. Not a big deal because we can fix it but again that coupled with the broken back window slider just makes them look like dirty sales people. Do not take anyone here for a vehicle purchase. You can't trust them they are not honest.

Came here to look at a Jeep that I found online. Bill Kay has several dealerships in the suburbs…read more I've never been to one before, so this was a fresh experience and review. We parked by the Jeep in the lot, and it looked well enough to test drive. The sales guy, Paul, greeted us, and I agreed to come inside to talk test driving. Several employees and managers are smokers. They were outside, but I'd recommend not hanging outside smoking in front of customers. Remember, first impressions can be everything. Paul was friendly and not pushy. I thought the negotiations went smoothly. The dealership does charge $2,xxx on top of the vehicle price for "reconditioning." I didn't really hassle on that knowing markets tough, and dealers do spend money prepping their cars. That seemed high, though, for what they did to it. The finance phase of the purchase was fine. They seemed a little inexperienced because they kept throwing "well, our customers typically get this add-on" and some scare tactics like "you never know if you'll need repairs that can get really expensive." Once you calculate the cost of the warranties (because they only show you monthly payments), the warranty is well over $5,000. I'll pass. Overall, it was a quick 2-3 hours. That's relatively short from my experience. Like I said, Paul was very nice. I just don't recommend the smoking around customers. 4/5 stars.

We visited this dealership to test drive a used vehicle that was advertised on Cars.com. The staff…read morewas friendly and welcoming, and the test drive went well. We genuinely liked the car and told them we were interested in purchasing it if the terms were fair. When pricing was discussed, we were quoted a purchase price higher than the price listed on Cars.com. In addition, the trade-in offer was significantly lower than the Kelley Blue Book value, and a mandatory $3,200 protection package was added to the deal. We explained that we would consider moving forward if the $3,200 add-on could be removed. While the trade-in value was slightly improved, the dealership stated that the protection package could not be removed and did not match the original Cars.com price. Ultimately, we decided to walk away. While we were disappointed, as we expected to purchase the vehicle we test drove, we were not comfortable paying $3,200 more than anticipated.

I've been looking for Tesla Model 3 for over 3 months. They…read moreresponded quick and was able to get the car even before it got listed!! Professional and friendly, definitely coming back, thanks guys.

Great service, fair prices, and honest staff made my used car buying experience smooth and easy too.read more

Frank did make good on the condition my car was left in after service. They did an awesome job on…read morethe cleanup and really put a shine to the car. They even removed all the bug splat on the front which I wasn't expecting. One star off because I'm still not a fan of all the added disposal fees. Next time I'll bring my checkbook to avoid the 3% Cc surcharge.

Bait and switch, the salesman lost his temper on me for asking what an additional $4,000 for "theft…read moredeterrent, and paint coating". So you're left to negotiate back to the asking price online. Cold and snowy January evening I leave the lot and have to drive immediately into a gas station, they released the car with 1/4 a tank of gas and 4 low tires. -terrible customer service. Would not recommend.