I cannot say enough nice things about my experience at Packey Webb. I have always believed the staff make the business. In this case, Charles Franz was our sales consultant, and he was outstanding. He is what made the experience wonderful and my perception of the dealership so high. Charles was welcoming, professional, knowledgeable, respected my time, and provided an overall great experience. He was transparent and honest. I could not have asked for a better person or salesman. No high pressure. Facts. Fair. Friendly. This was the experience that buying a car should be. I want to personally say "Thank You Charles! You were wonderful." I pray you continue to be great at what you do and that your manager appreciates the standard you set and the quality of service you provide. If you are in need of a car, stop in and see Charles Franz. If he can help get you in the car you want, he will. Sincerely grateful and many thanks, read more

Ordering a car through Packey Webb was seamless and their service department is helpful. I ran into a challenge with receiving delivery on an accessory through their parts department. Ultimately, a resolution was reached after discussions between Ford Accessories, the dealership, and communication on their policies. When I raised my concern on overall experience with dealership management, I was met with rather tense conversation which soured my perception of the dealership. I was disappointment in how I was approached by their General Manager and a member of the Webb family. I'm sure many will be just fine going with Packey Webb, but my business for service, parts, and future cars will be going to a different dealer. read more

7 months later they still hadn't resolved the issue or offered a refund/exchange. An investigator with the Secretary of State police was been working with us and discovered that the car came from somewhere in Indiana and they were still trying to locate the title. They also discovered that the car's odometer had been changed from over 100k miles down to 40k. They are scam artists and they've even been avoiding calls from the secretary of state police. read more

Jack helped me order my Bronco in 2023 and the process was so smooth! They coordinated all the aftermarket touches I wanted before I even took possession. The service department has been great each time I've been in and have even helped me through a difficult insurance claim. I trust them 100% with my baby! read more

We purchased a used vehicle from here in October of 2024. The vehicle had fresh undercoating and the salesman had the vehicle put on a lift so that she could look at the undercarriage, but had it high enough that she was not able to see all of the rust and the damage to parts on the vehicle. Jump forward to August of 2025 and the vehicle going to another dealership for repairs and they pointed out all of the issues with the rust on the vehicle. it's really just a giant rust bucket. I feel they took advantage of a woman on this sale. read more

I purchased a 2019 Ford escape. It was a year old and had 14,000 miles on it. Since then, I moved up to Elgin. The service area is clean and airy. The service manager is knowledgeable, and polite, and I've had nothing but good come out of their service department. In fact, my sister who lives not far from me purchase a Ford escape hybrid from a dealership up here in Elgin and has gotten poor service and now she drives down to paki Webb read more

We purchased a used car here recently, and while the salesperson was great (Liam), they had no idea how to provide the correct paperwork for us to submit for out of state registration. The owner actually said "We don't sell insurance here" Ya think? All we were asking for was the paperwork to register the car - the RTA. This had them confounded for DAYS. But on to the real issue- the car was delivered to my son at college and the very next day the car was misfiring. We called Packey Webb, spoke to Jack, and he stated "well, there is no warranty, the car is not new". After owning it one day. We wanted to return it because we didn't want to buy a car with a preexisting issue, but he refused. By law, he was within his rights, I am aware. But to stick somone with a car that could have a grave issue is terrible. We brought it to an Audi dealer in Indiana, they replaced some parts, charged us $800, and Packey Webb did pay for that after many phone calls, but the car is still having the issue, and now we are stuck with it. Don't buy a car here, they will not stand behind their product. read more

February 20, 2025 I make the appointment to buy the bronco OUTER BANKS I check with the salesman Misael Take the test drive and requested the flex payment they take long time to answer every question I asked my trade has negative equity and I try to work with no down payment. but I was expecting to request some money down they didn't say how much I need to make a deal just take a long time to say that will call me a soon they have the answer by Ford. well this never happened I didn't receive any call from salesman or manager. read more

I bought a used Chrysler Pacifica from Packey Webb and had nothing but problems from the time I drive off the lot. These issues were not disclosed. Jack Webb was cooperative at first and promised to fix the multiple issues but were unable to fix some of the problems. They finally had me bring it to Napleton Chrysler and they were able to fix the issues after 11 trips to Packey Webb. Now Jack Webb is refusing to pay. Stay away from this dealership at all costs. I should have done more research before buying from them and trusting their service department. Don't make the same mistake. read more

I found the exact car I was looking (a 2025 Mustang Mach-E) on Ford's website. It was supposed to be shipping soon to Packey Webb. So I reached out through the website and got a phone call back immediately. I ordered the new car from them over the phone. The salesman, Adam Reszka, was very friendly and helpful. The process was easy and straightforward. We filled out paperwork and put down a deposit. Unfortunately, there was a delay in getting the car shipped from Texas, and we found the exact same model already in stock at another dealer. Despite having invested time with us, Adam was a gentleman about the situation and cheerfully refunded our deposit. I wouldn't hesitate to go back to him in the future. read more

Do not buy a used vehicle from these liars!! A year ago, I bought a Ford E-350 passenger van for 25K. I bought it for my family of 8 so we could go places together as a family. I specifically asked about rust on the body of the van, and they said there was no more than usual, and no rust on the body. They lied through their teeth! A year later, all along the bottom of my family van, is rust showing through. All Packey Webb did was paint over it and then lie about it. They also installed a trailer hitch and never installed the wires for lights (brake lights/turn signals)! It was completely useless to have the hitch, because its illegal to pull a trailer without signal lights! They also installed a backup camera, and they installed it with the camera facing the ground. So thats useless too! They are a bunch of crappy liars at Packey Webb! Never buy a used vehicle from them! read more

Pushy sales who tried to insult me after failed attempts of pushing sale on me and wasting my time. I came here to see if they would honor the price I found on "redacted car value website", however after spending about 2-3 hours of my time, they kept jumping around way too high in price to try and get me to just say ok. I knew the exact car, trim, package and price however they failed to budge maybe $100 after about 5 "talks" with the sales manager. After about the 3rd attempt the salesman tried insulting me on why I wanted to do things the way I did. On the 4th time he tried giving me a lesson on savings which was all wrong. And finally after I think they actually jumped up in price I just left. I ended up getting everything I wanted at another dealer not too far away for exact price I wanted. Update: they reported my post and had it removed. Posted again without a website name. read more

If you're looking for a dishonest sales experience, you found your place. Advertised on their website is packys price This price is achieved by stacking Ford rebates. This is an illegal practice as you can only qualify for one Ford rebate per purchase. If you go on their site MSRP is the price of the vehicle purchase price is Baloney. read more

Do not go there ! They sold me "no accidents" car They gave me the AutoCheck to prove it,but the Carfax shows that car has 2 Accidents When i was trying to talk with managers Chris and Matt they asked me to go away I got the turbo failure right after i left the dealership and they kept my car more than 2 weeks on service so i don't have a way to return the vehicle My car literally broke every week now It's absolutely fraud,avoid this dealership. read more

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We used Packy Webb consistently and didn't have issues until our Explorer needed something past routine maintenance. There was a front rattle on our Explorer that was noticeable. I took it in twice and was assured everything was fine. I decided to move on from the car due to mileage and the rattle, took my Explorer to them a week after the last "it's fine" appt for trade in and they diagnosed ball joint and suspension issues after a 10 min trade in review. I traded in and bought from a completely different dealer and have no regrets about my additional distance to drive to the dealer. Packy Webb is a completely unethical organization. Steer clear. read more

One star only because zero isn't an option Sergio Salazar and his boss, Chris Schuman are the stereotypical lying used car salesman. They agreed to a price on the phone and wanted 1k more once I drove all the way to their dealership. Totally dishonest crooks that give the entire industry a bad reputation. Take your money elsewhere and don't go here. read more

very sad service, from bob to the manager. i have been waiting on the manager for service to call me back for weeks. can't be trusted.

On October 19, 2024, my wife and I went to Packey Webb to look at a vehicle that they had advertised on line. We walked to the door and two gentlemen that work there were standing at a desk just looking at us. We proceeded to the lot in search of the vehicle. It's customary for salespersons to greet the person at the door or at the lot. We found the car on our own. A very nice looking car. After ten minutes of inspecting the car and still no assistance, we decided that they didn't need our business. My wife decided that she would tell the staff how disrespectful they were toward us. After reading these reviews, I now understand that Packey Webb business of selling cars does not include customer service. read more

DONT I'll leave it at that. Auction cars warning - buyer beware. Water pump leaking when I got home literally I shit you not. Fuel pump cracked stunk like gas for days in the car. Now timing chain went. Fuck this place. read more

I came here looking for some help on getting me in a car with a lower payment. Matt Csakai spent 2 days trying to help me out. Unfortunately my situation is pretty unique, so my goal was not meant. Regardless of that, if you go to Packey Webb and want to work with the nicest salesman ever, ask for Matt C. Thanks Matt! - Michael M. read more

Packey Webb Ford changed my car buying experience! The entire Webb family made my new Bronco purchase even that more memorable! I will be back for future purchases. read more

If you value your privacy, stay away. If you'd like to be repeatedly spammed and not be able to effectively opt-out, these are your folks! Several months ago, I was contacted by Ford to replace the airbag on my son's Mustang (I briefly insured it, and they tracked me down for the recall). Ford gave me the option to send someone to my home and do it in my driveway - and since my son is 1500 miles away, active duty Army, and his car was uninsured and not up to date on license plates, I chose that option. Ford chose Packey Webb to perform the service. I have no complaints with Packey Webb's technician - he was professional, on-time, finished the job very fast, and didn't leave any mess behind. To be clear - no problems with that aspect of this situation. BUT - Packey Webb then decided that since I had factory recall service done - that I'd want to receive their sales spam. I was able to opt out of that successfully (I think - I haven't received another spam yet), but I am *very unhappy* that they decided to use my email address for a purpose other than the recall servicing. They were contracted by Ford - not my me - to perform recall work on my son's car. I've never set foot in their dealership. Based on my experience with them, I never will. Now - after I already thought that I opted out of future emails - the "service your car" emails have started. I opted out of that (again) once I received the first one a few days ago (Packey Webb - Why didn't you respect my original opt-out, after deciding to spam me the first time?). I got another servicing spam email today, which is what prompted me to write this review to warn everyone about what you can expect if this dealer gets a whiff of your email address. When you unsubscribe, it says please wait 10 days for it to take effect. Really? You get to spam me for 10 more days? And you also get to spam me if this is "servicing" vs. "sales"? It's really a shame that we don't have computer systems that are capable of connecting to each other in a fashion that doesn't take 10 days advance notice. Oh wait - we do. They are everywhere. But the CAN-SPAM act allows spammers a maximum of 10 days to remove you from their lists, and in the interim, they can continue to send you spam. https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business I've tried to avoid foul language here and just be factual - but F these guys. Do they care about your privacy and using your contact info for reasons other than you provided it? Nope. MORE SALES!!! read more

Purchased a used vehicle from Packey Webb Ford. My sales person was Jack Webb. Reached agreement on price on the phone. Put deposit down via credit card. Next day he calls and says the car need two tires and engine hood struts. They need to increase the price to cover the repairs would that break the deal. I agreed to the additional costs. I pick up the car and expect that the work is completed. I take it home and a few weeks later, the hood struts fail. I check and they're ORIGINAL. I then check all four tires - they have the identical manufacture date. Two of the tires were never replaced! Well I was taken! I hope this helps others. In my opinion, Packey Webb, and especially Jack Webb, are not people you want to do business with. Not very ethical in my opinion. read more

Avoid at all cost By far the most shady dealership I've ever been to. Was told by them if I didn't buy the car the day I went to go see it, that they would raise the price of the car. I also recorded the whole conversation if anybody is interested on how shady this dealership is. They also in writing promised to fix the issues with the car which they had the car for over two weeks and they only fixed 1 of the 4 items and played dumb when I went to pick up my car. After two weeks of doing nothing with the car they told me to take the car home and they order the parts. Driving home on the highway the cars started shaken viciously which was caused due to the fact they didn't balance the tires. Avoid this place at all cost. read more

I had a very poor experience with this dealership. I put a deposit down on a 2023 Bronco Sport that was in transit. I was very clear with my salesman, that I was on a tight timeline and needed the vehicle before I had to move (a few weeks after the vehicle was scheduled to arrive at the dealer). After the estimated arrival time came and went I called asking for an update. They told me the vehicle was delayed and that it would be another week. After that week came and went I called again and was told the vehicle was further delayed another week. After the vehicle STILL did not arrive by the third projected arrival time I expressed my concern about receiving the vehicle before I had to move. When I told the dealership I couldn't wait any longer they REFUSED to refund the deposit. They claimed the delay was not in foreseeable despite also telling me at this point that transportation delays are common. I know dealerships cannot control when cars come in. However Packey Webb Ford withheld information and did not seem to care at all for my needs as a customer. They never once called me first to notify me of delays. They explained the delays as a result of common transportation logistic difficulties. But at the outset never warned me of these "foreseeable" delays. I felt like just a number for their bottom line rather than a valued customer. read more

Claimed the vehicle was inspected and serviced - wet moldy air filter and misfires: I bought a used 2016 Ford Transit with 107k miles on it. At the time of purchased, the salesman assured me that the vehicle had been checked and serviced - fluids had been changed. Less than a week after the van was purchased, the check engine light came on. Because I live over an hour and a half away from the dealer, I took it to my local Ford dealer who discovered the engine compartment was leaking water into the air filter compartment, over the engine, and wiring harness. It was at that point, we discovered the air filter was wet and moldy less than a week after purchase and no rain since. How can they say that it was inspected without noticing a wet, moldy air filter? Turns out the water leak is a common problem in Transits 2016-2019 and there is a TSB out about the issue. The first engine light was a bad sensor related to water in the engine, and now it is registering misfires in 3 cylinders with a flashing engine light. I've already dumped over $1500 into this vehicle and driven it less than 500 miles since it was purchased over 3 months ago. I explained these issues to Packey Webb used car manager and service manager. I asked them to fix the issues, and I was willing to pay their costs so they would not even be out any money. The best they could do was offer me a discount if I paid to have it towed there. So after knowingly selling me a lemon vehicle, they still want to make profit on doing the repairs for it. After I challenged them on this, the used car manager started to yell at me over the phone saying that businesses are supposed to make profit. I then left a message on the owner's voicemail and received no response in over 2 weeks. I would not recommend this business to anyone. Take your business elsewhere, because they clearly have no real concern for their customers. read more

The reason I am giving this place 5 stars is only because of Nick in the service department. He is wonderful!!! Very helpful and accommodating! He is a very big asset to this company!! My husband and myself will keep coming back here because of him!! read more

As you can see by their piss poor reviews this place is owned and operated by scumbags.. Absolutely would not recommend buying here. Bought a used, supposedly prechecked vehicle from these clowns. Less than 200 miles in the transmission blew out. Called to see if they would help out with repairs. Was given a song and dance from the salesperson and the sales manager for about 2 weeks. Eventually was told that the owners decided not to do anything because the vehicle was sold as is. This car was never properly inspected or "prechecked" BUYER BEWARE!!! Or better yet shop elsewhere! read more

Apparently masks are optional for everyone here. Employees and customers allowed to be maskless. Trapped here in well below freezing weather waiting on a recall repair. Be warned... And yes, I did voice my concern to no avail. read more

I stopped in Packey Webb Ford for an oil change. They are not my regular dealer. While here I was told that there is a recall on my car that would take a half day to do. I didn't have time to wait. I made an appointment with my regular dealer for the recall. I noticed an oil smell and mentioned it to my dealer when I brought the car in. They discovered the oil cap was not put back on after the oil change. I called Packey Webb and Loren Gordner told me to, "pay for the repairs, bring me the receipt and we will cut you a check." Came here to get the check and was told that Loren is "in a meeting" and he will not be out for 3 hours. The men in the service department told me that I will get the check "in the mail in a couple of weeks." I am here to be reimbursed for maintenance negligence. Completely, totally frustrated. I will never come here again and recommend that you don't either. read more

Packey Webb Ford - Copy of my receipt brought here in good faith - Car Dealers Near Me - Downers Grove, Illinois

Thanks to Eric M for helping me on my first ever "F-150 custom order". With his help I was able to get exactly what I was looking for, navigate the buying process and walk away with a great experience to share with others. So if your looking to buy be sure to stop in to Packey Webb Ford in Downers Grove and ask for him! read more

Fast service. They don't play around or mess around going back and forth. They give you a number. You buy the car. Done deal. It's straight forward and no game playing. If you want a great deal on a car with an answer asap. This is your place. read more

I purchased my used vehicle (2008 fully loaded GM/Saturn Aura XR) from Packey Webb Ford on 3/20/12. After having the car for two days (in which both were raining), I noticed my golf clubs were completely wet in the trunk. I was upset and took the car back to Packey Webb to show them how much water leaked in the trunk when water was poured over the back window. I asked about a trade in and was told because water leaks are not covered by the manufacturer's warranty they could not return the vehicle or give me what I paid toward another vehicle. I believe Packey Webb Ford knowingly sold me a vehicle that had been in an unreported accident and/or salvaged or repaired to appear like new. The car was sold to me in pristine condition with no signs of mold or mildew. The interior carpet and trunk lining were both flawlessly new. When I removed part of the trunk lining to pinpoint the leak, and poured a milk gallon jug filled with water over the back window, about a cup of water filtered down into the truck. If this had been going on for the first four years / 39,000 miles the car had been on the road, the trunk lining would not look and smell like new. Right then is when this letter should have been submitted, but Mike in service was kind enough to say he would have the vehicle repaired. During this time I was also dealing with Packey Webb about getting a key fob for the car which was included in the sale but had to be ordered and programmed by a GM service shop. Luckily, I had not traded in my old car because the new one was at the dealership for over a week and a half before the key fob was functional and I was told the leak had been fixed. When I went to pick it up and poured some water on the back window to see for myself if it was repaired, more water than ever poured directly into the trunk. Mike apologized and kept the car a few more days to have the window repair company come out again. Two weeks after purchasing my new car, I returned to pick it up and once again tested the window for the leak. Nothing poured into the trunk this time so I assumed the leak had been fixed. I figured that the squish to the carpet would dry out. It never did. After a month of driving the car, it began to smell of mildew. I removed the back seat to discover that the material underneath was completely soaked, as well as the carpet in the rear floorboards. The car was taken directly to the auto glass shop that Packey uses and had diverted the leak, and this time they actually sealed what was a "frame leak". I have spent the time since this last repair constantly drying what I thought was water remaining from the rear frame leak. As I made my way removing trim and carpeting to dry it out, I noticed my efforts were futile because water is also dripping down from behind the firewall onto the passenger side floor. I again asked Packey Webb for some kind of resolution to what they had to have known something about, this time offered 20% off parts and service. This car leaks like a sieve from more than one location. How could Packey Webb not have known this? After fifty years in business, I believe Packey Webb knows what cars are coming on to the lots. If they were duped into acquiring the car just like I was, that means they have as much car purchasing knowledge as myself (a first time dealership car buyer, ignorant enough to by a used GM car from a Ford dealership in the state of Illinois); or they knowingly sold me a car that has been through a chop shop and presented in pristine condition. Regardless of who knew and who did not, I feel I should be able to have the car repaired free of charge (like I thought it was April). This letter was sent to all Webbs that have an email online. Still waiting on a response. read more

Packey Webb Ford - Car Dealers Near Me - Downers Grove, Illinois

I tried to set up an oil change and and after being transferred to the service then back to the receptionist twice and put on hold and hung up on twice after being on hold for 12 minutes each time not sure if I want them working on my Truck. Guess I'll be looking at A New Dodge this fall read more

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Do not go here, there service dept will lie to you about your repair. They think all of there customers are lying about any complaints you may have ! read more

If you're looking for a car during the pandemic just be warned that hardly any of the employees wear masks or keep their distance. Also, I'm not confident that the car we test drove was disinfected but I could be wrong. Just bring your mask, wipes, sanitizer, and try not to go in the building if possible. Nice people, just not careful enough. read more

I bought my car here and had a fine experience, so I decided to bring my boyfriend in to look for a car. He previously lived in the city and was moving to the burbs, so he hadn't owned one in a while. We get to Packey Webb and Mike G approached us with a very "are-you-gonna-buy-a-car-or-not" attitude. As my boyfriend was moving fairly quickly, we were also in a rush to purchase so we brushed the attitude off. We discussed some options, and Mike was set on running a credit check. My boyfriend (who is of Mexican heritage) handed him the paper with his SS # on it. Mike proceeded to hold out the paper and say "If I run this, I'm not going to find anything weird, right? This is YOUR social security number? You're not trying to use someone else's or anything?" He was insinuating that my boyfriend was undocumented and committing identity fraud, which was both a horrible stereotype and humiliating for my boyfriend. My boyfriend responded with "What? No!" Because he was taken so off guard, to which Mike replied "I have a lot of people with similar backgrounds coming in here and trying to pull that stuff," which was absolutely rude and discriminatory. After the credit check was done, and my boyfriend had calmed me down because I was fuming, Mike insisted he "only" could get a used Focus/Fiesta, that's all he "could let him purchase." We left that day, found another Ford dealership, and purchased a beautiful, new 2017 Fusion with no issue. I tried reaching out to the manager of Packey Webb but got no response, so clearly they don't value customer experiences. I'd stick with Willowbrook. read more

Unfortunately as always customer service in service department is lacking on good service. My husband is waiting for a part for 3 months, service is not doing anything to expedite the order. He was asked to call ford directly to get the part. Make sure to not use Ken Snyder as your service advisor! read more

I called in the morning and made an offer on Ford Explorer Platinum with Ernie. He stated "the car is yours, I will get it pulled up and ready for you. When will you be down?". I was driving from Southern WI. So with that comment, one would assume the car is on hold and it's mine. On my 2 hour trip down, I received a call stating that someone else is looking at the vehicle but that they are also looking at 2 others... WTH?? I was upset and said Ernie we talked and said I would be down to purchase the vehicle. "Oh in IL we can't put hold on vehicles without a buyers purchase form signed"..!?!?! He said it is not sold and they are leaning toward another vehicle. We got down there and as we are in the car inspecting it and getting excited to purchase it, he came out and said they bought it. This is very poor customer service why would you not explain to a buyer that the car can only be held if a buyer purchase form has been signed, when you know your customer/client has a 2 hour drive? Not after you have someone there purchasing it. I'm so disappointed and frustrated with this place. I would not recommend them at all. read more

This place is terrible from the top down. From management to sales to service. Lies from the beginning and terrible customer service. My vehicle had a factory accessory that packey Webb's service department said it was aftermarket. I took it to another ford dealer who fixed it under warranty because it was a factory part. The management and sales don't keep their word. Wish I would have purchased from a more honest and reputable ford dealer. read more