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Downers Grove, IL

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Chicago Auto Place

1.8 (140 reviews)
Closed • 9:00 am - 7:00 pm

Services - Chicago Auto Place

Auto loan

Car buyers

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This dealership is very inconvenient. They sell faulty cars at full price that they don't ever bother checking for issues or detailing before selling.

Range Rover Evoque

April 4 th So far the car is okay. I have only had it a week even though I purchased I and paid for delivery March 16th and was told it could be delivered. That was unfortunately not true. They could not get it delivered. I had to drive five hours to pick it up, and the communication is not good at all. I had to keep calling back to find out what was going on.And finally, they told me they could not get it delivered. They put a half a tank of gas in the vehicle.Knowing I was driving home five hours.Who does that l o l. The salesman offered ( I didn't ask) to check into getting me an extra key fob. I knew when he offered It wouldn't happen, and I was correct. Even after I told him the cover, they put on the key fob, they gave me only held the key fob together.It was coming apart when I took the cover off. I have since ordered my own replacement.I guess they couldn't spare the seventy dollars.I wasn't asking them to have it programmed. In my opinion, it may be an okay dealership. If you go in and talk face-to-face But trying to communicate any other way is not a good idea.I learned my lesson. I even received a phone call asking me if I was still interested in the vehicle.After I had completely financed and was ready for delivery and a video of a totally different car walk around after I had purchased mine I was definitely getting nervous before I was able to pick my vehicle up.

Eugen V.

I tried finance a car with Chicago Auto Place, they asked a 500$ advance so they can start working on my finance. Unfortunately i haven't been approved for finance, i asked them to refund me my 500$ witch they told me is refundable, even in the recipe i got is written that this money are refundable. I transfer them the money on 30-Oct-2019 now it's already 03-Dec-2019 and haven't received money and they don't even answer my question when they will send money. Please ignore this Dealer Ship , they are Scam. Don't believe them and don't transfer them this 500$.

Silvia C.

They sold my son a lemon. DO NOT TRUST THEM!!! They sold us a car that needs a new motor!! started making clanking noises when we got it to TX. 5/8 pistons are shot.. they don't return phone calls. Jack is the name of our sales person!

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6 months ago

Took them over 30 days to pay off the vehicle I traded in. I had to continue paying the note.

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1 year ago

Ricky is the best!! Highly recommend! Honest- helpful and came through for us! Appreciate you Ricky!!

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Review Highlights - Chicago Auto Place

“First and foremost I would like to give thanks to Reeve Wallis for helping me to get my first car!”

Mentioned in 2 reviews

Read more highlights

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Bill Kay Buick GMC - One of the tires - the other one looked identical.

Bill Kay Buick GMC

(138 reviews)

I was searching for a used vehicle for my daughter. Bill Kay Buick GMC had one that fit my…read morecriteria. I dealt with Herb, very pleasant and wasn't high pressure. Answered all my questions, I had concerns about some cosmetic damage. Herb said they could do some work on those and brought in the sales manager Terry. Terry looked over the damage and set expectations on repairs, which was acceptable. Purchased the vehicle with a written promise from dealership to work on cosmetic damage. Brought the car back and a different manager Seville went over the car with me making note of the damaged to be repaired. They exceeded expectations. Very happy with my experience. My only negative experience was with the cashier. Even my two girls said she wasnt very pleasant. Maybe we caught her on a bad day.

My experience with Bill Kay GMC was extremely disappointing and frustrating…read more On May 4, 2026, my family visited the dealership around 6:00 PM looking for a specific vehicle. We explained exactly what we wanted and needed. Although they did not have the vehicle in stock, the sales team assured us they could locate a comparable vehicle from another dealership. We agreed on pricing, and while we were initially prepared to leave and continue shopping elsewhere, we were repeatedly encouraged to stay because they were confident they could secure the vehicle for us. Because we urgently needed a vehicle by the next day, May 5, we relied on their assurances. We agreed not to pursue other dealerships and placed a $500 deposit to move forward with the purchase. The following day, around 4:00 PM, our salesperson sent a text message stating there was a "logistics delay" and that the vehicle would be available the next day. The explanation seemed unusual, so I contacted the dealership directly. That's when I was informed that they actually did not have a vehicle available for us at all and there was nothing they could do. Needless to say, I was extremely upset. The issue wasn't just that the vehicle fell through--it was the way the situation was handled. We were given assurances that caused us to stop shopping elsewhere, only to be informed at the last minute that no vehicle was available. Better communication and transparency could have prevented a great deal of stress and inconvenience. As a parent, I was suddenly left scrambling without reliable transportation and worried about how I would get my children to school the next day. The dealership left us completely stranded. Fortunately, we immediately went to Riverfront GMC, where we found an even better version of the same make and model for over $1,000 less than the price we had agreed to at Bill KGMC. Based on this experience, I will not return to Bill Kay GMC and cannot recommend them to others. The lack of communication, accountability, and follow-through demonstrated a serious lack of integrity. Buyers should proceed with caution and make sure they have firm confirmation before relying on any promises made. I will also add, in November of 2025 we purchased form Bill Kay Nissan in DG and they were amazing! We already know we will go back there when we need our next car.

Packey Webb Ford

Packey Webb Ford

(233 reviews)

Fantastic 2nd car I have bought here in 1 year, 3rd overall…read more Purchased a 2001 Porsche Boxster in 2011. No issues, great deal, fast transaction. Bought a new 2024 Ford Bronco Sport Heritage for a great price as it was "you pay what we pay" Ford employee pricing plus a great Packey Webb discount. I came looking at a used 2023 and got new 2024 for the same money. MSRP $ 36,790 I paid $ 35,195 including tax, tip, license, etc. Yesterday I come in for an oil change and then traded in the Bronco Sport (with 5,015 miles on it) for the car I originally wanted but the price was over $ 10,000 more than the Bronco Sport. I got a 2024 Escape PHEV with premium trim ($ 48,775 MSRP) for $ 5,000 and my Sport! It only has 388 miles on it. It was a NY original purchase that quickly got repossessed and Packey Webb bought it at auction. Great car, fantastic price.

Buyer beware. My car received its first oil change. When they washed my car they used a rag or…read moresomething without soap and water and scratched it and got something yellow on it. Looks horrible. I reached out to Ryan the service manager right away and received no response. In addition to that, I thought my car had been in an accident as it was done before 1 or 1:30. it was going to take them an hour to return and called 30 min after the drop off time asking if it was in an accident and then i received a new time. It took two hours to get back. Had they not confirmed it was being delivered right away i would have picked it up as opposed to waiting two hours before having a heart attach with a car that has 4k miles on it and is trashed BEWARE of this dealership. I have never had someone scratch my paint and received a car back like. this

Castle Mazda Downers Grove

Castle Mazda Downers Grove

(136 reviews)

Best. Car Buying Experience. EVER! Jesse helped us buy a used 2018 CX-5 at a time when there are…read morevery few cars available. He was super informative, without being pushy, which I loved. (We'd been to competitors who didn't even acknowledge us looking on their lot). Before we drove the car off the lot, Jesse took the extra time to make sure we could get our phones connected to the car for safe driving, and he walked through all of the details of the cars features. I've never had a salesman do that with a used car, so it was unexpected and greatly appreciated. They also detailed the car before we took it home and it looks BRAND NEW. Thanks a million to Jesse and Pugi Mazda. We are super excited about our "new" used car. Zoom zoom!

Very disappointing and misleading sales experience…read more I called in the morning specifically to verify the advertised price. Sal assured me over the phone and in writing that there would not be any surprise add ons and that the dealership was transparent about pricing. I was even sent a link showing a final price of roughly $23,500 out the door. Based on that, I was happy to make the drive because I thought I'd found a dealership that was straightforward and genuinely interested in earning my business. Arrived, no one greeted me but came across Linus, my salesman. He took me to the car, explained the features when I asked. When we go back inside, they show me the numbers and they ADDED $6,000 of markup. $2.5k for a certification despite it not being advertised as a certified vehicle, $2.5k for some other package, and $995 for a LoJack. So what started at ~$23.5k turned to an out the door exceeding $30,000. How can we go from a sales price of $21,099 to the final price over $30,000? I understand that the dealership considers these products "optional." That's not really the point. The issue is that I specifically asked about surprise add-ons and was told the pricing would be transparent. If I had been told upfront, "The advertised price is $X, but when you come in we're going to offer you another $6,000 in optional products," I could have made an informed decision before spending my time coming to the dealership. This experience left a very bad impression. If you are shopping here, get the complete OTD price in writing before you make the trip and make sure you understand exactly what is and isn't included. Don't waste your time if they're not willing to honor your time.

Castle Hyundai Downers Grove

Castle Hyundai Downers Grove

(296 reviews)

Great place to buy and service your cars. We have purchased 10 vehicles from Pugi - now Castle…read more We have had wonderful experiences throughout the many years. A major part of their success and why we keep purchasing from Castle is their service department run by Chris Jones. Chris and his team are very friendly and professional. They don't oversell or overcharge. Definitely a place to buy cars and have them take care of them.

On Thursday, 6/11/26, I stopped by Castle Hyundai in Downers Grove, Illinois in the evening. I…read morelooked at a 2017 Subaru Outback, and saw that it had a considerable sized dent on the passenger left door, the front bumper had a large crack in it at the front driver's side, and the bumper was also not properly connecting to the driver's side headlight and front left ¼ panel. I met a salesman by the name of John Pauly, and also the General Sales Manager Mike Nemeth. After negotiations (including running a Car History Report, and included running my credit), we come to an agreement that the car would be repaired (bumper and dent in door), and that if the service department didn't come back with any other issues, that the car would be sold to me for $14,400 plus fees, and that they would give me a trade in for my vehicle of $3,250 (I have the original paperwork given to me by Mike Nemeth showing the selling price and trade in price for my car. It also lists the date of this report and the sales person's name). I then took the car for a drive, and when John and I both heard some grinding noises coming from the front end of the car, both sides. I told him to have the car checked out by his service department, and to let me know what was wrong with the car. As he and Mike had agreed to, that provided they fix what was wrong with the car, I would still purchase it for the same agreed amount. On Friday, 6/12/26, John called me at around 10am, and said that they were about to give the car to the service department, and wanted to know if I was serious about the terms that we had discussed. I said yes, provided that the car checked out with service department with no other issues, and that they fix the car as we had discussed. Later in the day, John texted me back stating that the car didn't pass service inspection., and that they were going to wholesale the car to an auction. About an hour after John had texted me, I texted him back, and asked what exactly they had found wrong with the car. He texted back stating that they didn't tell him what was wrong, but that it was not worth keeping it due to too much being wrong with it. This in itself is hard to believe that the sales person does not know what is wrong with a car that he was supposed to sell. So I had my doubts that he was telling me the truth. On Tuesday, 6/16/26, still in the need of a car, and also wanting to see if the car was actually off of the lot, I took a drive back down to Castle Hyundai. Sitting at the front right side of the lot, with the front bumper crack having been fixed, but still not properly connected to the headlight and ¼ panel, and still having the same large dent in the right passenger door, was the car that allegedly was to be wholesaled at an auction. (see attached pictures). On Friday, 6/19/26, I called the dealership and spoke with a sales person by the name of Andy, and asked about the car. He said the exact car that I was referring to and that it was for sale. I told him that I had stopped by earlier in the week and saw that it had a dent in the car door. I asked him if there was anything else wrong with the car, and he said "No." Later this same afternoon, I went back to check the text messages from John Pauly, and he had erased the texts that he had sent to me stating that they were going to wholesale the car and send it to auction, as well as the one where he said that he was not told by the service department what was wrong with the car. I have proof that 6 texts were sent to and from John Pauly on Saturday, 6/12/26, from my cellular phone account. Currently only 2 texts are showing in our conversation, in my Messages App, from this date, and those 2 texts are only ones that I sent to John. None of John's replies are listed anymore. Apparently, he decided to delete them in order to cover his tracks and hide what he told me. And the car sales people wonder why used car sales people get such a bad rap. The disappointing thing is that John didn't do a thing when we met in person without his boss, Mike, the General Sales Manager, knowing about it. So it only makes sense that John was getting direction from Mike as to what to do. So apparently the lies and deception not only are at ground level, but also at upper management. Most people might simply let this go, but I feel that other people should be aware of the character of this business. Apparently, they will do and say anything to make a dollar ... including not honoring their word and verbal agreement. On 6/24/26, I sent an email to their corporate office to their district manager (initials AD). As of today's date (6/30/26), no response has been received. The silence speaks volumes.

Bill Kay Chevrolet - I bought this car that day at a different dealership.

Bill Kay Chevrolet

(163 reviews)

I went to the dealership today for an oil change and tire rotation. The service advisor, Jaime, was…read morevery pleasant and helpful. She quoted me a finish time, and it was done early. I was in and out with limited time spent in the customer waiting area. Pleasant experience. I will definitely be back to have my car serviced here in the future.

If you're looking for a dealership that can make buying a $55,000 vehicle unnecessarily difficult,…read moreyou've found it. I inquired Friday morning about a GMC Yukon and asked one simple question: Is it certified, and if not, can it be certified? Instead of an answer, I received generic responses about the "team reviewing my inquiry." Nobody ever actually answered the question. I followed up again, and still got nothing useful. Other dealerships I've contacted managed to answer the exact same question promptly, so apparently that's too much to ask here. Saturday morning, I was prepared to drive an hour to see the Yukon, so I called first to confirm a few details. That's when I learned the vehicle wasn't even at the dealership--it was being used as a demo by management. So let me get this straight: I expressed serious interest in a $55,000 vehicle on Friday, spent the day trying to get basic information, planned to drive an hour to see it Saturday, and meanwhile management decided to take the vehicle away from the lot. Poor communication, generic non-answers, no urgency, no consideration for the customer's time, and apparently no coordination between the internet team, sales, and management. This was all before I even bought the vehicle. If this is how they treat a potential $55,000 customer, I have no interest in finding out what the service looks like after they already have my money. There are plenty of dealerships that understand customers have options. This won't be one of mine.

Chicago Auto Place - autoloanproviders - Updated October 2026

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