I recently purchased a 2022 Mercedes-Benz CLA 35 from Napleton's Aston Martin Downers Grove, and I…read morecan confidently say this was one of the best car-buying experiences I've ever had. My salesperson, Margaret Puzanowska, was absolutely phenomenal. From the very beginning, she was friendly, knowledgeable, and genuinely cared about making the process smooth and enjoyable. Buying a vehicle out of state initially had me a bit concerned, but Margaret completely put me at ease and made the entire experience fun, fast, and incredibly comfortable. By the end of the process, she truly felt like family, and I will absolutely be looking to purchase future vehicles with her. The finance department also exceeded all expectations. They secured me an exceptional interest rate that blew every other dealership out of the water -- hands down the best financing option I was offered. Napleton's clearly specializes in high-end, clean vehicles, and it shows. The quality and condition of my car were outstanding. To top it all off, my vehicle was delivered right to my doorstep in a covered trailer, fully detailed bumper to bumper. It arrived absolutely spotless. I couldn't be happier with my new car, and I'm proud to say I feel like part of the Napleton's family now. Thank you again, Margaret, for going above and beyond -- this experience was truly first-class.

The worst experience I had!!…read more Me and my friends are looking at the Supra with intention to buy. The initial impression is already bad since we are young and they treated us like dirt even though we are fully disclose that we are on the market looking for a car. We tested drive and everything but at the end we could not agree on the price, which happens. As we are leaving, the GM made hideous remarks at us and asked us to pay him $50 for the test drive and threatening us to not return. He also made remarks about his employee, the salesman that helped us, that he wasted time on us. I have never seen a level of unprofessional and disrespectful from a person before. The way he treated a potential customer and his own employees say a lot about this dealership. I would not recommend this place to anyone and will advise anyone to stay away from this.

brought my 2005 pt cruiser convertible to get small rust spot that got fixed poorly before ..... I…read morewas informed it would be no problem to repair properly. I told them I was in no hurry but they were able to get the car back to me sooner than I expected.when I picked up the car you could not even tell that the spot was ever there , for only painting the area repaired the paint blended perfectly. great work would recommend them.

My sincere recommendation is DO NOT GO TO THIS PLACE, I took my car there for repairs and I was way…read moreover charged and taken advantage off because of my cultural background. I even showed the mechanic the Nissan dealership's manual for labor charges for the parts that needed to be replaced, that was supposed to take less than an hour but I was charged for 2 hours and at the Nissan dealership rate. The people working there are a bunch of crooks and their only work is to rob honest people of their hard earned money. I can't wait until these cheater go out of business. I have reported them to BBB.

Prices were very reasonable and service is beyond expected. Would definitely recommend and use…read moreagain.

I brought my car to Platinum to have the bumper cover replaced. Alex and his team did great work at…read morean affordable price. I was impressed with their level of customer service as they went above and beyond to satisfy me. Car looks great. This is my go to for body work in the future. I highly recommend them without reservation!

Went in to Naperville Italian Autos looking for an Alfa Romeo Quadrafolio. They are hard cars to…read morecome by, and everywhere else I searched previously, the dealers and salesman gave me the run around and didn't want to spend time with me due to my young age and probably assumed I was not buying. When I came to Naperville Alfa both Joe and Francisco helped me beyond expectations. They listened to me when spoke, answered questions and clarified when I was confused. Everyone was very personable and I felt like I was speaking with my family. They were honest about pricing, and very fair with my trade in value of my vehicle and at the end of the day I purchased their Alfa Romeo Quadrafolio right off the showroom floor. The dealership experience was really stress free, and peaceful. I will be back for my service and maintenance. Thanks again and see everyone soon!

I've been looking into selling our lightly-used minivan recently, and I received numerous emails…read moreand texts from Naperville Italian Autos expressing what seemed to be genuine interest in potentially purchasing my vehicle. They reached out to me several times asking if I would please bring the car in for a physical inspection, and after a few weeks of back forth emailing, I thought I would try my luck. So I called the dealership, and no one answered. Eventually I got to a recording giving me the option to leave a voicemail. I should have trusted my instincts at that point (what car dealership literally just doesn't answer their phone?) But I thought maybe it was just a fluke, so I called one more time, and this time they DID answer. We set up an appointment for me to come in, and I even got a confirmation via text. So off I went. When I walked into the dealership there was no one at the front desk. So I'm walking around the place like an idiot trying to see if someone is around to help. The only employee I saw was a salesman who was engaged with a few customers at his desk. There was another employee standing outside smoking a cigarette who saw that I needed help. He got the attention of the salesman and pointed at me as if to say, "hey can you help this guy?" He walked over to me and asked what I needed. I told him I had spoken to (we'll just call her employee "A" as I don't want to mention their name) and we had set up a 2:30 appointment to get my car appraised. He said he would go and get the employee as soon as he was done with some paperwork, and in the meantime I could take a seat in the waiting room. So I waited there for twenty minutes and after it became apparent that no one had any intention of helping me, I left. I drove over 20 miles out to Naperville and wasted an hour and half of my day. What a waste. I just don't get how this is how a business could run, especially one where customer service and reputation is paramount.

We have been going to KVB Motorsports for our family vehicle service and repairs for nearly 17…read moreyears. The owner is very experienced, knowledgeable and skilled and he is involved in each service. They are fair, cost effective and straightforward, providing information, advice and options along the way. The owner is the type who tells you what's needed, what may be needed in the near future, and even when its potentially time to let the vehicle go because repairs are going to get costly. They respect the customers' interests. A trustworthy and skilled mechanic is a gem. That's why we keep going back.

In my quest to continually breakdown in my Suburban away from home...I had the pleasure to find…read morethis gem of a repair shop after being towed there off of mile marker 330 on I-57 south of Chicago. The tow truck driver was a kind gentleman that had been towing for 30 years. He had some interesting things to say about the O'Hare Wrecking Service from Chicago that is currently on the Speed Channel...Wrecked TV show. He called them first to see if they could take me in...glad they did. Brian the owner was kind enough to get me right in...get the parts and send me on my way without the price gouging I have seen in some dealerships. Linda...his receptionist (and Mother-in law) was a hoot! She was entertaining to listen to and gave me a preferred customer discount...while Brian was away! Anyone in the Chicago area would benefit from the drive...to get their vehicle routinely worked on at their shop.

Terrible customer service. John installed my car stereo and the next day when the buttons on it…read moreweren't working for me I asked him if he could please take a look at it and he said "you got a bad stereo ." I was confused because it was a brand new stereo and he didn't seem to think there was anything wrong with it and installed it, but the next day he said: "these stereos are bad and always failI Why didn't he mention that to me before installing it? I would've went with something better. I said well so you won't at least take a look at it? And he said "You should've said something when you were here yesterday." I think he's bipolar or something because he was very nice to me prior to that and the next day he was a complete jerk.

Jon helped me out installing a dash cam. Great work and nice job hiding the wires. Appreciated the…read morehelp. Nice family I was lucky enough to meet, too.

We had just purchased a car and after a few days noticed that someone had spilled or thrown…read moresomething on the driver's side. It looked as though the stains were dripping down and some even appeared to have pitted the finish. Needless to say, we were sick to our stomachs. My husband took the car to Edca Auto, 14700 S. Hamlin Avenue in Midlothian and within a few hours, they had wet sanded and buffed the car to its original finish. And the price was very affordable. The manager, Fatima was very friendly and knowledgeable, and so was her staff. I would highly recommend this company for any type of body work and they also provide mechanical service. They definitely made our day!!

Repaired damaged rear end, bumpers, lift gate dent and spare tire mount…read more They did an amazing job on all the repairs to the rear end of my Palisade. They are honest and did the repairs in a very reasonable amount of time. they cost was reasonable.

If you car has sensing and other accessories, prepare for them to bullchit you and say it's not…read morecovered. The lady lied and said o2 sensor is reason for dash lights. Bull. Bought a new part installed and still lights. Sensing was claimed to be not covered and also causing lights.Bull, replaced that too still lights. Body work good. Electrical time to retire. An attorney will be the only option. My NeWs media review will definitely show them how it feels to lose money. You about to lose clients and income. Happy new year hacks.

Great service! Really friendly people. Will be going there and referring friends for any future…read morebody work. THANKS GUYS!