Seems as though my husband loves this place! He'll even make me join him. He'll bribe me with food…read more Lol. I tag along, I explore and even sit in a few of the trucks. I can tell when he's serious or getting close to a purchase. He'll have an appointment. He has been loyal to CarMax since 2015. He loves that they do not hold you hostage while searching for financing. The space is lovely and open. There is water, coffee, tea, hot chocolate and vending machine snacks. They also have a nice, clean bathroom. Frenchie came to grab us to keep us from waiting too long. A beautiful, older brown-skinned woman with a lot of patience and a good pair of walking shoes. She explained that she is retired and CarMax was effortless to her. We test drove three different cars; Honda Pilot, Jeep Grand Cherokee and the Infiniti QX60. My husband has to feel the car, literally there has to be a connection. I understand because a vehicle is a BIG purchase, so get what you want and be happy.

CarMax at Tinley Park requires YOUR car insurance to test-drive THEIR DEALER cars. The Corporation…read moreoffloads risk to drivers. Typically, the only thing that you need for a test-drive at a car dealership is to present your driver's license; a well-run dealer has an umbrella insurance for all their vehicles. In addition, they keep a scan of your driver's license on file for 30 days. Allegedly, they might sell it to data brokers and surveillance government agencies like Palantir, DHS, etc. I was attended by a sales associate named "Jacob," who insisted that I show my own car insurance, otherwise he would accompany me for only a short distance to closest stop-light. Poor customer service and poor business practices. I do not recommend, avoid at all costs. This review originally written in English (USA) language. This is my opinion based on my own personal experience with this business. If you don't like my feedback than you need to grow up and get a thicker skin.

This is my second auto purchased from Luxury Auto-Max . I had been looking around for a BMW but…read morewasn't quite seeing the one I wanted. Jason had a beautiful X-5 black on black on the lot that I really liked but when I went back it was sold that was disappointing, I was starting to think this might not happen then two weeks ago I road by the store and there it was a beautiful smoked gray 740I X-drive I told my wife that's the one I am going to own that spoke with Jason about the car. Did my diligence pull the car fax ,test drove it twice Jason even let me take the car to my mechanic to look it over. A lot of stores wont do that one I went back on a Friday and we got the deal done I even got a warranty for 3yrs which I was amazed do to the fact most warranty companies won't touch BMWs do to high repair cost . I couldn't be happier with both my purchases from Luxury Auto-Max thanks Jason for helping me get the cars I wanted 2nd time around amazing work

The bad reviews of Auto Luxury Max are all true. the good reviews must be family and friends. The…read more$499 inspection charge is a farse. The vehicle I purchased was not inspected but yet I was still charged the $499. Got the vehicle home, the next day it would not start. I had to get a jump. before I could get a jump, I had to purchase replacement parts because the hood would not stay up. So how did they do an inspection on the car if the hood was broken? Exactly!! Because they didn't do an inspection. If the inspection was done, they would have known the battery had low voltage and the hood needed replacement parts! Called Jason, he would not answer, I went back to the car lot to have his employee call, of course he answered for him. Jason assured me he would look into the battery situation and get me another one. I have not heard back from him. I'm not letting this go!!!! Do yourself a favor save yourself a headache and find someplace else to purchase your vehicle. I do not recommend 0/10. It is very bad business especially when you have poor communication and go back on your word.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

I purchased a 2012 Honda accord about 8 years ago from Zack. When ever I have a question I call him…read moreand he is always very cordial and answers any question I might have When you purchase from him you become part of the family. It's been a great experience all these years and I highly recommend him. Extremely personable and professional. Thanks Zack.

In April of 2024 my mechanic told me my car needed to be junked. He then told me about college cars…read moreChicago. I went there that night and a few hours later I walked out with a new car. Zack was no hassle and made purchasing my vehicle with such ease. I will forever buy my vehicles with college cars Chicago

I recently purchased a 2022 Nissan Sentra SV, and received excellent service from Enterprise Car…read moreSales in Orland Hills, IL. My consultant was Patrick Coleman, and the Area Car Sales Manager was Mahesh Varad. Both gentlemen really went the extra mile in assisting me in this purchase. The dealership is on 159th Street and closer to LaGrange Road than to Harlem Avenue. They are on the south side of the street and have two entrances/exits into and out of the dealership. I believe it may have been a former Hertz dealership but I cannot confirm this. Enterprise Car Sales is recommended.

I came in with a $12,000.00 down payment for an 2023 Toyota Camry and was provided with a key that…read morewas detachable from the fob. I was called back into the facility to redo my paperwork at which point I addressed the key. The sales person I spoke with took the key and banged it against the table and gave it back to me stating it was "fixed". I was able to press the button on the fob twice before it detached again. Because I do not live in town, I took the key to a local keysmith near me who informed me that there was no pin holding the key in place and was able to fix it for me. This morning the same issue began again at which point I contacted Enterprise to inquire about anything they may be able to do or any compensation that could be provided. I had warranties with this facility regarding the vehicle and all but Mahesh informed me that because it has been 5 months then they are unable to do anything for me. Mahesh also stated that their salesperson "fixed" my key the first time after I blatantly told him that the key was simply banged against a table. I could've done that myself. I hope that the next customer that does business with them has a better experience than I did. Patrick and Jace were great, but I cannot say the same regarding management.

*******Buyer Beware ****** This company has no ethics!!!…read moreThey sell unsafe vehicles to unsuspecting customers ! The frame on this truck was rotten away and they sold it anyway. When it was brought to their attention, the money was returned but the truck was put back on their lot for the next victim. Super Sketchy!!

Frankfort Auto Haus: Patient Customer, Zero Follow-Through…read more I did my homework; I knew my needs. Is this how the salesman treats all his new leads? I felt like a fool, a sucker in the end, relying on a person who couldn't quite comprehend. A $1,300 tax was charged, though I am tax-exempt. I called it a hiccup, but he made little attempt. He promised my registration would be handled with care, then he reneged on the temp plates with excuses in the air. Still waiting on my addendum bill of sale from two days ago, while the effort for the customer stays painfully low. He looked out for himself, perhaps out of his depth, and I'm left here waiting, but I'm not holding my breath.

All the Jim's there were extremely helpful. They made the car buying experience a piece of cake.read more

I visited Orland Park Toyota looking for a specific Sienna trim, but they didn't have one available…read moreto view. I spend a lot of time in the area and simply wanted the opportunity to see and drive the right vehicle before putting money down. I left my contact information in case something matching what I wanted came in. Their internet salesperson, Gary, later reached out and immediately asked whether I wanted to leave a deposit. I explained that I wasn't comfortable putting money down on a vehicle I hadn't even seen or driven yet and would prefer to first look at the right trim if one became available. Instead of a professional response, the conversation quickly became dismissive and irritated -- essentially "leave a deposit or good luck." Apparently wanting to actually see and test-drive a vehicle before committing money is now an unreasonable expectation. What's impressive is that they somehow managed to turn a neutral, ready buyer into someone who now won't even consider the dealership and will actively warn others away. Inventory shortages are understandable. Poor customer service is not.

I loved my truck. All I wanted to do was put mileage on it, but as soon as I drove past another…read moreRam...all I wanted to do was put miles on it. They guided me, they don't negotiate but they gave me an incredible deal on my trade in. I even asked them to keep an eye out for another car for the wife.

Purchased a Tesla model 3 from them and I love it! The process was super easy and the car sales men…read morewere honest.

This place is a great place to take your mobility van. My son drives a 2015 Honda Odyssey mobility…read morevan that needed all new break pads and rotors. They gave us a very fair price and completed it on time. They also were able to perform some ramp maintenance. Michael B. was our Express Advisor, and he was excellent at keeping us advised. He was very busy, but made us feel like we were a priority. Thank you!

I brought my 2001 mobility van to them for service on a leaking gas tank. They took two weeks and a…read morephone call from me to even get it in the shop to look at it. They claim to have done a smoke test and determined it was a bad filler into the tank, parts were scarce and come pick up the van while they wait for the part. This so far was going to cost me $980 so far. I drove the van for two months, making occasional calls to Paul in service dept to check on ordered part. He either wasn't in, he'd call back but never did or just plain ignored me. After 3 months of silence from them, I found a shop to look at the van. Turned out to be a bad seal and filler was fine. Total cost came to $350.00. I have never had such an unpleasant experience with a service department like this one at Bettenhausen. I'll never step foot in any of their dealerships again. Including when I'm ready to purchase a new $85,000 mobility van in around 8 months. I'll give my money to MobilityWorks. You blew it Bettenhausen!!

My husband refinanced HIS loan on HIS house as the sole mortgage holder. As his wife, I was…read morerequired to sign a Homestead Waiver acknowledging I would not make claims if we got divorced. I did NOT sign for that loan but was required to sign the Homestead Waiver as the spouse or my husband would not get the loan. I was never on the deed. He passed away in 2023 and transferred his house to his kids. They have defaulted on the loan. It is now in foreclosure. I was SUED as a guarantor on their house!! Apparently, it is normal procedure to sue anyone who might have an interest in the house?? Just throwing stuff at the wall to see what will stick. This created a nightmare for me. I have lived in my own house that I've owned for over 40 years. We were separated for 12 yrs. UPDATE: 5/28/2025 I have been dismissed ( pre trial) as a defendant in this case after having explained to the plaintiff/attorney that I had only signed a Homestead Waiver. I am still in the court system/online and cannot be removed because this was not a criminal case.

We are very happy with the service from this branch . Crystal helped us with our loan and Jasmin is…read morevery friendly at the customer service desk.