The bad reviews of Auto Luxury Max are all true. the good reviews must be family and friends. The $499 inspection charge is a farse. The vehicle I purchased was not inspected but yet I was still charged the $499. Got the vehicle home, the next day it would not start. I had to get a jump. before I could get a jump, I had to purchase replacement parts because the hood would not stay up. So how did they do an inspection on the car if the hood was broken? Exactly!! Because they didn't do an inspection. If the inspection was done, they would have known the battery had low voltage and the hood needed replacement parts! Called Jason, he would not answer, I went back to the car lot to have his employee call, of course he answered for him. Jason assured me he would look into the battery situation and get me another one. I have not heard back from him. I'm not letting this go!!!! Do yourself a favor save yourself a headache and find someplace else to purchase your vehicle. I do not recommend 0/10. It is very bad business especially when you have poor communication and go back on your word. read more

Save yourself from troubles and frustration and don't buy any cars from this dishonest and unprofessional seller. He will charge you $500 for car inspection fee, and seel you the car that hasn't been inspected or checked. He sold me a car with failing breaks, non functional lock system, bad struts and sway bar links Moreover, the engine light that popped up 2 weeks after purchase. This dishonest dealer will not answer your calls, texts or emails, and the dealership is always closed. Please avoid! read more

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Jason is very knowledgeable professional and very helpful. Highly recommended does everything from the kindness of his heart. He got me my dream car at an affordable price . Everyone needs this person in their life. read more

Jason helped me get into a car that I can afford! He took the time to show me my options! He went above and beyond to help me! (When you need a sales person you don't want a pushy car salesman! He was actually the best sales person I have had! He will always get my business from here on out!! I have lots of friends and family! He will get my Vote!! They will be taken care off!! Great company read more

This place is a joke. Jason is a joke. This place will promise to help you and at the end they don't even answer a call cause they messed up. This place will rob you, I suggest going somewhere else. Jason is the worst person to talk too. read more

Definition of a dealer strictly for the profit. Added $316 for "title and registration" that entailed him mailing me priority mail envelope the title signed over to me and a 90 day temp tag. I still have to go pay to register the truck into my name... When asked about it, because all dealers I have ever dealt with would just register the car automatically, he said "it's the price of business." Don't know how he is still in business. Learned my lesson though will never travel for a car again and will only deal with the bigger dealerships. He gives the small dealerships a bad rap. read more

$500 "used car inspection" fee. No paperwork or any information to support this. Astronomical dollar amount on this fee. Highly doubtful any inspection was ever done. Lied about cause of airbag light on in the vehicle I purchased. Paid $306 title and registration fee, signed over power of attorney for my state, did everything needed for the dealer to take care of the title transfer. Then after being delinquent by more than month the dealer decided to send the title to me instead of the state and kept my $306. So I was then responsible for the cost of titling and registering the vehicle. Jason, the owner, was very responsive prior to my demand for a refund, but as soon as that came up he quit responding to calls or texts. Nothing but lies and bs from this guy. Pushy during sale, and extremely unprofessional afterwards. Steer clear of this place. read more

If I could give a 0 I would. Do not buy from this man. He is a scam, he is a liar and not trustworthy. Told me the van was in great condition, only thing wrong with it was the *small* paint blemish on the top of the car...by small I thought maybe the size of a quarter, it was quite large and all the photos that were sent avoided how big it actually was (my bad for not asking specifically to see the area, I was trusting and shouldn't have been). The vans automatic door was busted, needed a cv joint, new tires, engine misfires...it's literally garbage and I was told it was in perfect condition to go. HAAAAA. Currently in the process of getting rid of the vehicle. Do not buy from. He offered for me to drive 3.5 hours down there for his mechanic to fix the door...no thank you... I was told everything worked...I shouldn't have had to do that, I wanted to be reimbursed for my mechanic to fix it and that wasn't an option for Jason. And to add, I literally didn't trust this man or anyone who had anything to do with him so he was literally the last person I wanted to touch the vehicle. Hopefully you can make sense of the screenshots below but read for yourself how low this man is. read more

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Unprofessional business. Just a location filled with liars waiting to take your money and do nothing to help you. I purchased a vehicle, was lied about money that was owed to me feom a trade in. Was ignored when reaching about a part that was promised in writing to be replaced on my vehicle. Jason has stopped picking up my calls or even respond to any of my texts. Trust me don't waste your time at this unprofessional business full of rats. read more

I went to check out a Denali looked beautiful in pictures but when I arrived it looked nothing like the pictures, had a horrible engine knock. Every vehicle owner was trying to sell me sounded like garbage and prices were ridiculous. Owner has a Cocky attitude thinking his vehicles are gold when in reality they are scrap! He gets his vehicles from auctions and said he did, and sells them as is or tries to put a bandaid on it. And tells you this elaborate story about his vehicles he sells. If I could give no stars I would!!! Don't waste your time with these schmucks!! read more

I brought my car here because I finally found a all white Hyundai for my wife (because that's the only freaking color she loves). I had the best experience but I was really sketchy about the place because of the bad reviews on Yelp. I ain't gonna lie, best price I could find during this crazy times and the extended warranty came automatically because it had low miles and when I called Hyundai they rolled the manufacturer warranty. read more

Best dude he really help me out to the the car of my dream and now riding out the dealer ship with my new car

I see a lot of bad reviews on here. I know every experience is different, but I can only speak on my experience. This was one of my best experiences dealing with a car dealership. I consider them (Alex, Jason, Dave and the staff) family now. They don't BS around; the communication was excellent! The service was excellent! The deal was excellent! I'm loving my new Range Rover. So, if you're looking for a no-nonsense atmosphere, Luxury AutoMax is your dealership. Thanks again guys. --E Nash read more

Very poor use of professionalism at this dealership. They do absolutely everything in their power to keep you from walking out in your own free will. I did not feel comfortable or even welcome when I walked into the lot. When I asked questions, the sales person answered in a very condescending tone, I think it may have had to do with me NOT being Arabic. I honestly do not understand why I was treated so poorly when I clearly was interested in purchasing a Subaru. I do not recommend this dealership to anyone unless you hold a close relationship to the employees outside the workplace, otherwise no deals. read more

Jason is the worst, most manipulative human being on this planet. Nick (his accomplice) is also just as bad and doesn't give 2 ANYTHINGS about his customers. I'm 22 years old and have never left a bad review in my life let alone a review at all. Jason sold me a car in Nov 2019 (Yes, I'm making this review this late- had to be done), he told me it was fine and ready to go. He had the car listed for a price we had already talked about & THE DAY I WENT TO GET FINANCING FOR IT - he upped the price $2,000 knowing I really wanted the car and I was young so he knew I would throw him the extra money to buy it. Absolute scum bag. His 'reasoning' for upping the price was because "the car is more rare than we thought". I get the car delivered across states & it's a total nightmare. Jaguar came with the front driver seat not working (control module on side of seat broken) which he did not mention, a missing matching red XFR floor mat, A FLAT LEFT REAR TIRE, all four tires nonmatching && a restricted performance light that would come on if the car was even remotely driven with some intent to have fun. It's now November of 2021 and this car has costed me over $9k FOR MY ENGINE HAVING A BROKEN PISTON. I've called him countless of times and he would say he would do something about it, but never did so I gave up. Biggest piece of crap out there and will totally take advantage of you if you buy out of state to have it delivered. My attorneys have gotten involved with his company so I'm trying to save anyone reading this the money, headache and most importantly TIME he will steal from you before its too late. DO NOT EVER buy from this dealership, you've been warned! I would give him 0 stars if I could. read more

I had a great experience at Luxury Auto Max yesterday. Jason and Chris were awesome! Completely professional and thorough. It was a very friendly experience. I left with an amazing car at a great price! I will definitely do business with them again! read more

I am a car guy... I love cars. I subscribe to all the car mags...I go tithe shows...and I buy nice cars. I like to deal with someone I can trust, and that knows about cars like me. Jason is the best...he has sold high end cars for over half his life. He knows his stuff...and above all...HONEST. That's hard to find in the car business, but I got my guy. The Range Rover I got...might as well have come straight from the Range Dealership...it is the nicest slightly used car I could find, and the experience with Jason's team was WORLD CLASS! Do yourself a favor...and let Jason help you with your next car. You will not be disappointed! read more

Women please beware of Jason Samhan the owner of Luxury Automax. He will call your home and threaten to come to your home to hurt you if you don't pay him money he believes he is owed even if you had nothing to do with a car that was purchased from him. A car was purchased from him by a family member and they had a disagreement about the terms of the deal. I had to call the police and file an Assault complaint because he threatened to come to my home and get his money and the car by whatever means necessary. This is a very dangerous person!!! Please be careful, he will start the conversation in a very pleasant but will go from 0-100 in 30 seconds!!! Read the reviews about this person on other sites like the BBB, the police have been called to intervene before when he had a conflict with a customer. read more

These guys bent over backwards to help me get my Escalade. I haven't used bank financing in over 20 years and Jimmy got me financed with a low down payment and a low rate interests. Thnx Jimmy read more

Horrible customer service. After walking the lot for a few minutes I was finally greeted I requested pricing and information on a particular car he didn't have the answers for he proceeds inside and never came back after over 10 minute standing outside I left. I came back that day with my wife who was the potential car buyer after walking the lot with no assistance we walked inside to receive answers to questions the sales men were at their desk eating salads and would not stop eating to have a reasonable conversation. When asked questions about the cars I was directed to look at a computer screen. My wife and I felt disrespectfully ignored in their way of handling business and would not recommend anybody to spend their money with that type of service. read more

If your looking for a quality car with a quality staff go check out Jason, Wally, and Monica at Luxury... This was by far the most pleasant experience I had in purchasing a vehicle. The staff knows there products and I'm very happy with vehicle. Great staff and great people... Don read more

Luxury auto maxx, great place great people! Don't see why I'd go anywhere else to buy a car! Bought an E55 from them sold it and they helped me every step of the way when things got muddy and confusing on my side! Great guys! Looking to buy another from them ASAP! read more

What a horrible place to try to buy a car! I worked with Jason and another sales guy and they where extremely pushy! I was there for hours trying to figure out trade in price, purchase price, taxes and fees. After all that time we spent Jason green lights the deal and the contract they printed up didn't even reflect what we agreed on! It was $8,000.00 more!!!! These guys are a joke. Wasted my time! I can't believe they agreed to a number and then try to get me to sign something totally diffrent! read more

I purchased a vehicle from them in 2016 and purchased a gap insurance also. I paid the truck off in 2018 of August and was due a refund from Luxury Automax I didn't receive my refund until February 2019. I kept getting the runarounds about they didn't know the amount of the refund to pay out to me when they received a gap insurance letter from the company giving the amount that was due back to the customer... this was very unprofessional and not very businesslike. At the dealership they kept saying they were going to call me back with the amount due to me after they did research never once got a phone call back I always had to call and he was not available or never there... read more

DO NOT BUY FROM HERE!!! I bought a Bmw from here 4 months ago. And I didn't purchase the warranty because he said that the car was fine and they expect them very well and it was a 1 owner. I purchased this car on 8/28/18 and it's 12/12/18 and it's gonna cost me 10.9k to fix this car! So now I have to do something else because I don't have the money to fix it! I tried to call to see if they can do anything and they said no! Really bad customer service and don't recommend to anyone to ever buy from here. I can't stand people like this! Can I give this a 0?? Cause that's what it would be. read more

Nah, the best part about going to AutoMaxx was looking at the shaply young lady, Monica. These guys are a bit shady. 2005 Audi A8L started stopping on me in mid traffic not even a month after. I gave them a call, they tell me to bring it in... I live an hour away, seriously? They obviously DO NOT have the proper equipment to check the systems on the vehicles they shop at auction or wherever they get their vehicles from. Terrible, I have an old Benz from Ron's Auto in Maywood that's never failed me. They tell me they'll do the work but i had to buy the part... No, NOT EVEN A MONTH AFTERWARDS IT BREAKS DOWN! Come on guys, you can do better than that. They're definitely shady, could literally hear them talking quietly about a vehicle that they had no idea why it would turn off. The bald guy sold it to me anyway, I, being the idiot thought nothing of it, didn't think they were talking about MY car... Sorry guys, I liked you all at first but just like a bad break up, I must give them the most middle finger I have on both hands. You know who I am! Definitely don't buy from them if you aren't local. Nice cars, but I wouldn't trust it. Oh and Jason is a total D!ck. You should've seen his face when he saw me walk in the door. He was very quick and wroth with me for absolutely no reason. If he could've spit on me that's just what would've happened...MAN I WISH THE MF WOULD'VE! ''25 year old blk man buying an Audi, WTF!'' is what he probably thought. You could smell the disregard for the customer in this place... Besides Monica, she smelled pretty good lol. I know... Weirdo alert! lol. No lies man, I ain't trying to bad mouth these people, this was my experience. Regards, Dion D. read more

Good start..turned out to be shady! Sandra L. from Bolingbrook, IL My experience with Luxury Auto Max started out great, found what I felt was the perfect vehicle for me (2006 BMW X5) at the right price and had a lot of the features that I was looking for. I had been pre-approved for financing through an outside finance company which they verified; I test drove the car on a Thursday, liked it a lot, so decided to leave a $1,500 deposit to hold the car; I filled out some preliminary paperwork @ the dealership and was to go finalize the loan with the finance company that following Tuesday; I was told on several occasions "don't worry, the car is yours", so I thought it was pretty much a done deal. I even spoke with Jimmy (my salesman) on Saturday morning to discuss our plans to go and finalize the loan on Tuesday, he said he was aware because he had already spoken to the finance co; again was told not to worry, the car is yours....everything seemed to be going as planned, that was until I received a call from Jimmy on Monday morning telling me that one of his other salesmen had sold the vehicle to another customer! I could believe that sold the car right from under me even though I had left a substantial deposit, filled out paperwork & Jimmy gave me his word (which obviously means nothing) that the car was mine. I could go on & on about this horrible experience, but I'll just end this review by saying this has got to be THE worst experience I've had with a dealership and would never refer anyone to them , not even my worst enemy. Btw, I did get my deposit back and found another X5 with lower miles at a lower price. read more

Max was the salesperson we dealt with while buying our Range Rover. He was so helpful, funny and just a nice guy. Jimmy helped us with financing and totally went out of his way to get us to a number we were comfortable with. All the guys here made us feel at home in their office. They talked to us, we laughed and joked, they even offered us bottled water. My husband and I have bought a lot of cars and something so small as a bottle of water was just a nice touch. Thanks again guys! We will definitely be back next time we are in the market for a vehicle. read more

On April 21st 2017 I bought a BMW X5 from here. It took 4.5 hours for the sales person to get the deal in place and now we know why! They sold us a bogus car. We bought it on a Saturday knowing it had a crack front window but, we were assured by the Jason and the sales team this would be fixed by Tuesday. They put me in touch with their contracted repair man who had a difficult time speaking/understanding English to set up an appointment. The repair man over the course of 4 days changed his availability, location and time. I called the dealer several times to make arrangements and their only resolve from the repairman and dealer was to have us come back to the dealer and have it installed on site. The repairman said he would be there Saturday so we drove from the city back to Orland/Tinley to get it fixed. The sales team didn't schedule a time and the jersey shore looking salesman who sold me the car and made all the promises in the world when we bought it had the nerve to have an attitude with me! Of course, now we were livid that they asked us if we could wait until 4 PM to get it fixed and it was 1:30 PM! They didn't schedule a time with the man, the salesperson told me I should have called the man to see what time he could come and fix it. He was yelling with me and going back and forth and the reality of it is... it's NOT MY RESPONSIBILITY to do your job! You made the deal and the promise to get it done, now the car is sold and you want me to figure it out. Fast forward a month later, the car is showing low oil and I take it for an oil change and they say there may be an oil leak! The leak goes away and fast forward another month we bring it back to Luxury Auto because the water pump is out. That's $1300. They negotiate with us to fix it, and so we do! Now not even a month after that. The alternator goes out, so we get that fixed. They find the leak, fix that along with a battery and brakes! Suddenly a few months later the car had some random malfunction. We take it to a BMW specialist pay another $2000 then they basically say the belt came off and became absorbed into the engine and the car is now completely DEAD! My finance company is floored, the owner agreed to take it to be inspected only to tell us it would be $7000 to replace the engine. I drove the car for a total of 4 months! It's been in and out of the shop for an entire year! They knew this car had severe issues. I could have bought a car anywhere, and NEXT TIME and there will be a next time... I will not be buying a car from here. EVER! They get no recommendation from me. read more

I had the privilege of working with Brendan Keough of luxury automax in Tinley Park. I was extremely nervous as this was my first car purchase, but Brendan made my experience great from the minute I walked into the door. He aligned with me, showed empathy toward the fact that I was nervous, and assured me that he would find me a car that will be perfect for me. He didn't push for me to buy a more expensive car; he asked what I was looking for in detail and found me a solution $3000 under my initial budget. Overall, Brendan Keough made my first car buying experience seamless and I would not buy a car again from anyone other than him. read more

Had great experience dealing with Jason. Great fast service, excellent condition luxury car, and a great price. Highly recommend !!! Will do business with Luxury Auto Max again..... read more

Best car buying experience I've had and I've owned 10 cars in the last 15 years. Jason really goes above and beyond to not only satisfy but to over deliver on each and every promise. Not only was the vehicle clean, beautiful and reliable but it was a better deal than anticipated. I will be a loyal customer time and time again. read more

I had my eye on a specific truck and i would have been very disappointed if i didnt walk out with it but there was one specific person, Jimmy, that did everything he could to make sure i got my Cadillac Escalade! Thanks to LAX and the amazing service they provided im a happy and satisfied customer! read more

Took a while to get my dream car, but they had it! Looked so good after all their detailing...practically brand new!!

I cannot give them a zero or I would. Agreed on a price and gave credit card for deposit and all was good they would hold it until I was there in two days. I took off work, sold another car to pay for it and at the eleventh hour, literally hours before i would arrive they sold the vehicle to someone else. We were even texting hours before they sold it. DO NOT TRUST THEM AT ALL, NOT PEOPLE OF THEIR WORD read more

I highly do NOT recommend anyone spending their hard earned money at this dealership. The head sales guy by the name of Jason was very rude, way too pushy and very insulting to my fiancé and I. We asked about obtaining the carfax for the vehicle we were interested in and Jason Sahmah did not want to provide it to us even though we were going to make a cash purchase of the vehicle. So at this point I felt like this guy was trying to pull something shady. And once I started to back away from the deal we were further insulted by Jason being told that we didn't look as if we had $13,000 cash??? WOW!!!! All bets were off after that. As we started to leave Jason told us don't leave how can I earn your business....?? I replied to him honestly you CANNOT earn my business because you just insulted us by saying we don't look like we have $13,000 cash so I would much rather spend my money elsewhere. Jason replied to me I'm taking it the wrong way and that it's not racial... I then replied to him well for starters who said anything about race ..?? I told him I never once mentioned anything about race I said that we didn't want to do business because you insulted us!!! I told Jason your the one who mentioned race not me so obviously you're judging us based on this. So after I called him out on his insulting remarks all of the nice and charming ass kissing demeanor we were met with was gone out the door and so were we along with our non existing $13,000 cash that we were told we didn't look as if we could have . We took our money and business elsewhere !!!! I would not recommend anyone purchase a vehicle here but if you do please check the vehicles vin number and run a carfax YOURSELF BEFORE PURCHASING the vehicle.... you might findout the real vehicle history and that the car isn't what it's being advertised as. By the way I only gave him one star because of Jasons bogus charming and friendly ass kissing skills he possesses and because I couldn't give his establishment a half star .... To the owner of Luxury Automax you really should brush up on your Customer Service Skills training because your salesman Jason Sahman has Not A Clue how to serve the public without judging the Customer on how they look or their race!!!! read more

I picked a white Audi A6 Presitge with saddle interior this car us beautiful and great condition they gave me a greaat deal too.

I purchased a vehicle here 8 months ago.. was told (from the owner) that I didn't need an extended warranty because it was a waste of my money and that they inspect there cars very well... I am so glad I followed my instincts and purchased the warranty! The "check engine light" came on and the car was smoking due to a leak from the coolant ONLY 8 months after the purchase! I am so disgusted with this purchase due to the fact that when I called to speak to someone at the dealership " the owner" and his wife I was told that their mechanic quit and that the don't know when they will have another mechanic hired! Really ? Unacceptable! Luckily for me I have the extended warranty so I can take my vehicle to a reputable jaguar dealership and have it diagnosed and the repairs will be fixed. Luxury Auto has beautiful vehicles however the conditions of the vehicle are extremely suspect! Beware! The owner never called me back after calling several times as I originally wanted to bring the vehicle back to Luxury Auto to do the repairs.. needless to say they have lost my trust and their credibility is over with me! In my opinion they are fast talkers who are done with any customer service and loyalty once you have purchased the vehicle and in this day in age that poor service will not retain or attract customers. read more

Unbelievably awful experience. When manager Jason found out my boyfriend is Jewish his whole demeanor changed, and so did the price of the car. He obviously did not want to sell to a Jewish person. He walked away from us saying "dirty jew" and "praise Allah". The owner needs to know he is bringing his politics into the workplace. read more

I'm a first time buyer and I have no credit. I walked into Luxury Automax always wanted a Mercedes Benz E350 sport and they had a white one in excellent condition Jimmy worked on it and had me approved with a great rate. I need auto insurance Jason made a phone call and got me some insurance it's like a one stop shop anything you need they could make it happen I am very pleased that I stopped here everybody went above and beyond there job. Thank you Jimmy Monica and Jason I will always be your customer read more