Service people are very courteous and friendly. They take very good care of you! We bought both our…read morecars there too

Purchased a new Rav4 Hybrid. When I ordered it 2 months ago my payments were one thing when the…read morevehicle finally arrived they were suddenly 100 more per month. Every step of the purchase process it got higher. Their warranty is garbage if you don't pay 200 more per month for their service plan. They also do not get you any type of temporary registration so if you drive Uber you cannot get the vehicle approved. Worst car buying experience of my life

Very truthful! Nice selection! Easygoing! Definitely will keep my eye out for a affordable quality…read moreused vehicle.

I'm writing this review to warn others. I bought a car from I80 and was shocked to find out the…read morebrakes were practically non-existent. I called them as soon as I got home from the dealership. They told me that since they gave me a discount on the car, they wont pay to repair the breaks. This isn't just an inconvenience; it's a major safety issue that could have led to a serious accident. The fact that this car passed their supposed inspection (or was sold knowing its condition) shows a shocking lack of integrity and responsibility. I no longer trust this dealership and strongly advise against purchasing a vehicle from them. If they decide to change their mind and make this right then I will post an update.

I've been looking for a motorcycle and i found one at Richardsons, the bike was super clean and…read moreDavid and Rico helps me through the buying process, real friendly people to do business with. Thanks. John

Yelp does not seem to let me edit reviews. But public needs to know things. I still believe…read moreRichardson has good cars and I still believe Gary is an excellent man of great integrity. I recently had a car purchase that did not turn out way Gary or I wished it to. Things happen and Gary and I discussed this before he left for vacation. They are in the process of buying it back but that has been a very uncomfortable feeling. They have my keys, they have the truck, they asked me to not cancel insurance. I do not have any receipts from them, they Have over $9,000 deposit. They did call my insurance at my request and my insurance to let them know they are in the process of paying it off, and once they have title I will be refunded all my investment. I just wish they gave that in writing. I do trust them but again, I feel it is not professional to not supply me with some kind of paperwork but I know they took have to protect themselves. They said to go cancel my plates but I can not even do that without proof from them I no longer own vehicle. They needed to tell me wait to do that too. All other dealers if a car has been turned in cause of excess mechanical issues or change of mind have always provided paperwork stating they took posession of car . I have never heard of me having to keep the insurance until they have title when they have the car not me. I know if Gary were in town this would be handled in a bit more respectful calm caring way with a better paper trail for all , not just for them. It is clear they do not want me back as a customer, is how I being made to feel at this time. I still believe they have good cars and they do their best to check them out. I know they put much into them to have them safe on the road. Cars can have issues. and they were great to respect that fact with this one after many attempts to make it right. I wish I could just give a neutral status and truly that is what it is until I have all my money back. This is a simple paperwork hell and I think it is new for all of us... so just be sure you have any car you purchase from any where checked out. Gary's team is great but these cars these days are computers, so even the greatest of techs can not predict what unfolded with this one. The crazy glitches with this one may or may not have been found out. They do rock for the fact they are purchasing it back and making me whole again. I just can not give the 5 stars I orginally did cause there has just been a bit of unease in this paperwork trail and waited return of my money. And again, they made a huge exception so I am sure it is just protocol to protect all. I have Much gratitude for them. Much more peace will be when I have the large investment back. Just sad I am made to feel they do not want me back. :( .. And it may just be till this mess is cleared up and maybe my expections or hopes are truly too high for the price range my budget is. Still give them a chance cause they do have integrity... just need to work on paperwork trail and communication a bit on these unique issues. But we are all learning thru it together, It is a lesson for us all. And they are doing well considering. I am just sad it did not work out cause it is a very beautiful truck. Gary and his team strive to get the best for the price range. Hope my honest reviews help you choose the best dealership to help you find the best car. Gary's group may still be it for you. I hope so cause inspite this paperwork hell and delay they still rock. In great gratitude they are of integrity!

I recently purchased an F150 Tremor from Smith Ford and the experience was a complete pleasure…read more Larry Wagner found the vehicle I wanted and short time performed a dealer trade to make it happen. Their staff was extremely helpful and courteous. After the completion of the sale I was given a thorough explanation of the options on the vehicle. I have already recommended Larry Wagner at Smith Ford to a relative for a future purchase. If you're in the market to purchase a new Ford, I would recommend you see Larry Wagner at Smith Ford in Lowell, Indiana. Steve G. Well satisfied customer.

When Smith Ford say no bull as their slogan, they quite literally mean no bull. I had horrid...I…read moremean HORRIIDDDDD experience with a few other dealerships in the area, and was apprehensive at first when I first reached out to Smith. That apprehension went away IMMEDIATELY and here is why. I was looking at their inventory late one Tuesday night and so I sent an email to them. 9:11 am Wednesday morning (11 mins after they opened) Justin the salesperson emailed me back about the car. At 9:15 he then called me. I picked up, asked how many miles were on the car I was interested in, he told me, I said I'd be there within 2 hours to see it. I pull up, he's got it waiting there for me, he takes my info, I take it for a test drive. I want the SUV. We go in, I ask the price of the car, he tells me. I ask about qualifying discounts, we settle that, we get the paperwork started. I put a deposit down. It was as simple as that. I come back later that night, sign on the dotted line, and I have my car. The only reason it took almost an hour and a half is because the dealership were trying to get ahold of the DMV in my state for the sales tax. But it doesn't end there. My parents were so impressed, they turned around, and bought another Ecosport from him a few days later. I wasn't spoken down, I wasn't harassed about how much I was putting down, it was a simple conversation, yes & no answers, and my auto was purchased. If you are in the NWI region and want a Ford, go to this dealership. Everyone I spoke to there was nice, respectful, and it was just a pleasant, non-headache inducing experience.

I gave this place a chance. A little weird but seemed nice. Claim they get all their cars from car…read moredealerships not auctions, they check all their cars, no issues just high mileage. I purchased a car on 6/7 and on 7/17 it almost killed my husband. Car had sensor issues , when contacted they take forever to call back (or you just have to keep calling). Claimed it was "just a sensor your safe" but clearly more was wrong with the car. Brakes didn't even work. Called to see if they would correct the issue and made it clear "not our problem" they don't care. Do NOT waste your time or money. These clearly are lemon cars. Oh his answer "you should have fully covered on a paid off car, that's how the last guy got his money back".. definitely a scam of a business. -Family of 4, and worked hard to hand money over to be in same situation with no car. Writing here to protect the next person from making this mistake of trusting a crap company.

Was searching for a certain model, year and type of used vehicle for son to begin his driving…read morecareer with and LB's Discount Auto happened to have one of these vehicles in our price range. I am usually not fond of a used car dealerships as stand alones without new car sales, but I was welcomely corrected at LB's. Spoke with Gary the lot manager and there was no push on anything or trying to oversell. Just a solid individual trying to earn a living like the rest of us. Gary was very straight forth on what all he knew about the vehicle via reports and what he did not. Was able to go for an original test drive and sit down to see where the paperwork would land at after Uncle Sam and the Great State of Illinois was done with their portions. I gave him a price, he countered, and I agreed. Put cash down and returned Monday for pickup. Took the car for another diagnostic road trip and finalized the paperwork. Overall, very solid experience and semi changed my mind on used car sale lots, as you can find a great deal as long as the right vehicle and people being part of the process. My hats off to you Gary. Thank you for a job well done. Satisfied customer, J.L. Vehicle 2010 Honda Accord EX-L Purchased July 7th, 2025.

Make sure to run a Carafax, the car advertised with a "clean title" had a Carfax that showed it was…read morea total loss, buyer beware

DO NOT, I REPEAT DO NOT!! Buy from this dealership, they sold me a car that did not work at all. I…read morebought the car cash and "as is" therefore I was not able to do anything about it. They ripped me off 13,000. It started giving me problems just two days after purchase and I called to ask if they could trade it for a different car and they said they couldn't do anything about it. It was very well played off, when I went to see the car it was not on the lot they were picking up food in it. They knew if car had been on a while the white smoke would not come out, would only do it when you would first turn on or when it was parked for a while. Worst experience I've had in my life purchasing a vehicle.