The dealer sold a car via auction and failed to disclose issues that would have rendered it…read morepractically valueless, as the repairs to bring it up to the representation would exceed the purchase price. The car in question is a vehicle that photographs nicely from 10 or 15 feet. Closer examination indicates a lot of rust repairs that are no longer hiding the rust, which has broken through the paint and indicate every panel on the car is rusty. Additionally, the clutch, brakes and carb need serious work to make the car safe and drivable. Very disappointed that these things were not properly disclosed to me, the customer. I would not recommend doing business here at all. The car was misrepresented. If I had known it was a "rust bucket" the bid would not have been made on BringaTrailer.com. Do not trust internet descriptions and photos that are deliberately failing to point out the real serious issues on a car. I see I am not the only person to have such experiences with this dealership.

I'm speechless…read more They're that good. They're family owned and operated. They're friendly and will help you with whatever you need. They have several quality vehicles for sale and the prices are dirt cheap for the quality of work they put into their restorations. A friend of mine is getting a '63 Chevy Impala restored. For $2, you get to go into the restoration garage and see what they're doing, what they've done, and some of the vehicles they have for sale. The money goes to charity. I saw first hand the amount of care and detail they put into the restoration of this Chevy. This car will be better than when it first came off the line in Detroit. It's amazing the amount of detail they've put into just this one vehicle! As far as their friendly service, I asked about my late model Buick that was having paint issues, and I need a mirror. Although they don't do the small work like that, they were quick to give me phone numbers to reputable places that they deal with for paint questions and late model parts. Outstanding. If you're in the area, stop by, pay the money, bring a rag. You don't want to leave any drool on the cars. If they happen to be closed, there's a slot outside the door with current vehicles and prices that they have to offer. If you're looking for that quality restoration vehicle but don't have the time to work on it yourself, these are the folks you need to talk to. Everything you can imagine. Model T's to Muscle Cars. Call them, check them out online, you'll be pleasantly surprised!

I found a 2011 Honda truck online at their Worth location which is a three hour drive from…read moreMuskegon. Because of the distance, I made it clear to the manager that I needed to know if this vehicle was in good condition before I drove this far. He said aside from a little rust underneath--which he claimed would not cause any problems--it was in very good condition. Thank God I had found a mechanic near the dealership! When he put it on the hoist, he showed us the underneath was so rusted out that it might fall out at any moment. Also, there were three coding issues. Please do not believe the few good reviews. This organization is NOT about service or quality, just lying to make money!!

If I could give ZERO STARS!! I would!! This place is the…read moreworst!! I went there to see a 2012 Honda Odyssey. The Carfax had all good information. Two owners and 17 vehicle reports. No Accidents! That looked very real. I was excited to go see the vehicle and took an Uber there in the morning. When I got there, a tow truck driver helped me not a sales person. and let me add there was nobody looking for cars, other than me. I was given the keys to the car. It was a filthy mess. It had rust on it. And It had obviously been hit in the front left bumper. There was sludge in the oil cap. And then to add to an already bad experience, neither one of the doors the sliding doors would open. Talk about a disappointment!! When I went in and tried to find somebody to ask about the car, the lazy sales person told me that it wasn't a mechanical issue. And shrugged his shoulders. I left. The place is a waste your time. The place is crap.

Luxury Auto Exchange cost me $575 for two one way tickets AND a cab ride between Minneapolis and…read moreChicago so I could learn that these guys, though very friendly on the phone, have no problem mis-representing a 2003 530i that was verbally described one way but was so far from the truth when I got there. Here is what I was told after asking many questions over a few phone conversations with Michael... - The car was in good condition - The previous owner owned it for a long time and took good care of it - The ABS light was on due to the ABS module being removed - There was one small ding under rear trunk lid - This was a non-smokers car They picked me up at the airport (20 min away from dealership), Here's the list in order of what I found when we pulled up... - The car was already running when we pulled up. I was told battery was dead so needed a jump. - Remote for doors did not work - Rear left door didn't open. At all. - Opened drivers door, sat down, smelled like a humidor. Reeked of cigar smoke - Drivers seat broken. Right side of the 'back' was 2" farther to the rear then the left side of the seat. You're back is being forced to the right side of the car. - Check engine light on - Low coolant light on - Traction control light on - Oil pressure indicator was blinking with the car idling and there was a message on the digital dash screen that said "STOP!ENGINE OILPRESS" So. Michael explains that this can happen when a battery goes dead. He's right. It can, so I take off for a drive. Here's what I learned... - Front suspension shot. It was so loose, taking curves on and off the highway was scary - Tires shot - Brakes warped. Hit the brakes, and the car shudders to a stop So not too surprisingly, I decided I wasn't buying this car. But the best part was after I told Michael this, he starts looking up the phone number for the cab company... THEY CAN'T GIVE ME A RIDE BACK TO THE AIRPORT RIGHT NOW. There's no one that can take me. Maybe in a couple hours? There's Michael, there's another salesman, there's the guy running the place, and there's a shop full of guys in the back. NICE. In conclusion, Luxury Auto Exchange cost me $575 for two one way tickets AND a cab ride between Minneapolis and Chicago so I could learn that these guys, though very friendly on the phone, have no problem mis-representing their cars to get you there regardless of what it's costing that person in the first place. Is not disclosing information lying? I did expressly ask about it being a non-smoking car and that answer was a complete lie. Maybe next time I'll ask if every warning light on the dash is on. Many good reviews for this place but not from me. Thanks for reading and good luck.

For God sake, do not buy a car here. Do NOT deal with George Chiarelli. The person is a con-man…read more I purchased a car from here and he promised to ship the car to me as I live across the country. It has been 1 month since the agreement was finalized. I have paid in full already, but my car is not here. I found out that George was lying to be about the shipment company, because he told me every week they are coming to pick up the car and they had to reschedule. But I found out the company, called them, and they said he gave them a low-ball offer to pick up the car so they never agreed to ship it! When I call him and email him, he is rude and says I am wasting his time. When I say my car has been paid in full and he agreed to ship it, he says he is a "very resourceful and diligent guy". I can use quite the opposite adjectives to describe him. He is a con-man. I am not sure if I am getting my $182,500 back I spent on my luxury car. It has been 1 month since I purchased it and he doesn't ship it. Each week he has a different excuse, and he tells me he will follow up but never does. Quite the service for buying a luxury car from "Luxury Auto XChange". Read his other reviews on here, they all say he is dishonest and doesn't provide adequate service. I agree. I have hired an attorney, the Illinois Attorney General! UPDATE: car was delivered, but with only 1 key, no mats, no books, as was supposed to be delivered. I have contacted George but he continues to lie. AND George owed me $1400 for back taxes he didn't pay for the car prior to me purchasing it, that I reluctantly paid at the DMV when I Took possession of the vehicle. After 6 months of the Attorney General prodding George and Luxury Auto XChange to send the check, they did. Guess what, I went to cash it the day after and it was a "bad" check. ARE YOU KIDDING ME? The attorney is having fun with this case :)

Somebody got my information and sent leads to Motorcars express they called texted me from Mark the…read moresalesperson trying a hard sell tactic, I called back explained the situation that I did not generate any leads and this is fraud and asked where he sourced my name and he hung up the phone on me he could have worked with me or transfer to a manager so if you want a dealership and a salesperson that seem to be only interested in taking your money then shop here. I am the leads down myself and blocked motorsports number. Bottom line when then new they didn't have a sale the phone hangs up when they think they have a lead the phone never stops ringing beware of this place and Mark the salesperson.

Best dealership ever. Ask for Clay. Huge inventory and no hassle approach. These guys know what…read morethey are doing

I specifically requested the vehicle we were coming to see to be a non-smoking vehicle and Jim…read moreassured me it was. I said neither one of us can tolerate cigarette smoke very well and it MUST be cigarette free. My wife and I drove from different locations, over an hour each to look at this vehicle and as soon as he opened the hatch, we could smell cigarette smoke and the obvious air freshener they use to try to cover it up. It was a complete waste of an afternoon because Jim could not tell the truth. He sold me on a trustworthy family-run business and they lied to my face when I got there and questioned why he lied over the phone. He literally said they do not buy vehicles from smokers or with salvage titles and that all his vehicles were quality cars. Complete lies. My mom taught me when someone lies to you once they can never be trusted again Your word must be your bond.

I drove 8hrs to buy a car from this used dealership. They sold me a car with out mentioning that…read morethey had tried to use liquid concrete to fix a cracked rim on the vehicle I purchased. Not even an hour after I left to drive home my tire blew. Costing my trip to take an extra 5 hours. I didn't get home until 3am and I have to replace the rim and tire at about 2000$ excess dollars. They were well aware of the damage and the fact that I had a long drive and still thought it was a good idea to scam me. I do not recommend buying anything from this dealership ever. This business is a pure scam spend your money at a real dealership where they don't do what ever they can to get the car off the To the owners reply. It is 100% the correct company. Do not try to flip the story of your scum used car lot. You caused me so much stress and heartache as a young 24 year old and you didn't even care about scamming a military member. I'll delete my review when you right the wrongs.

They sold my daughter a car that was an accident waiting to happen. Underneath The frame was so…read morerusted that when I took it in to a mechanic he couldn't believe that anyone could sell a car in that condition. $2000.00 later for a new subframe and now hopefully she can keep it for awhile. I have purchased a few cars and a truck from them before without any issues but this could have gotten her killed.

From the owner: RBM Auto Brokers prides its self in providing Fine Pre-Owned vehicles at affordable prices. We can…read moreassist with financing for those who qualify. Our friendly staff will assist you without any pressure and we'll make you feel at home. Stop by or look at our inventory online at www.rbmautobrokers.com

We had a good experience buying an Escape here. They replaced a cracked marker light before we…read moreeven picked up the vehicle, and they gave a good discount. We had an issue with the wrench light coming on less than a month after (it was a hybrid). Since their mechanic was not as familiar with working on hybrids, they told me to take it to a Ford dealer (Bill Kay Ford-who SUCKS btw and did not do their job properly) and they agreed to pay half of the repair. To me that was fair. I am happy with our transaction.

Posting on behalf of a friend. He bought a truck there for 2k and had nothing but trouble. It was…read morein the shop more then it was on the road. All cars on the lot are overpriced and the dealer is shifty

I haven't been here in years, but I bought a vehicle that I'm STILL driving 5 years later. Very…read morenice, and friendly staff!!

I am sharing my experience to provide a clear, factual account for anyone considering doing…read morebusiness with Adam Auto Group. I purchased my vehicle on March 13, 2026, with 113,984 miles, working directly with salesperson Jake Mayo. The vehicle currently has 117,005 miles. Within a short period of ownership, I encountered a significant engine-related issue tied to a known manufacturer concern (Technical Service Bulletin). While I understand that higher-mileage vehicles carry inherent risk, this type of issue was not reasonably apparent at the time of sale. What has been most disappointing is not simply the issue itself, but the lack of support and communication afterward. I made multiple documented attempts to contact the dealership for assistance on 4/10/26, 4/22/26, and 4/29/26, and received no response or meaningful engagement from the salesperson. This lack of follow-up occurred before any formal dispute and reflects a broader concern regarding customer service after the sale. After escalating to management, I approached the situation in good faith and offered a reasonable compromise--requesting a shared cost of repair--even while acknowledging that the issue fell outside of their written policy. That offer was declined. The dealership's response relied entirely on contractual language, including: - The expiration of a 15 day / 500 mile implied warranty period - The position that manufacturer-related issues fall solely on the manufacturer - The assertion that approximately 3,000 miles of use constitutes "significant" use - The statement that the vehicle remained operable To be clear, I do not dispute that these points may align with policy. However, they do not address the core concerns: 1. The complete lack of response from the salesperson despite multiple attempts to communicate 2. The absence of any proactive customer support when a known manufacturer issue surfaced shortly after purchase 3. The unwillingness to consider even minimal goodwill assistance in resolving a legitimate concern These are not contractual issues--they are business practice decisions. Buyers should also be aware of the limitations of the "4 month / 4,000 mile" warranty offered. It is capped at $1,500 and applies only to certain powertrain components. In today's repair environment, where labor rates can reach $170 per hour and major engine repairs often cost several thousand dollars, this level of coverage is limited and may not provide meaningful financial protection in the event of a serious issue. My takeaway is straightforward: If your vehicle performs without issue, your experience may be positive. However, if a problem arises--especially one tied to a known manufacturer concern--you should expect the dealership to default strictly to policy, without flexibility, advocacy, or additional support. The consistent reliance on standardized responses reinforces that approach. I made every effort to resolve this situation professionally, including direct outreach, escalation, and a reasonable cost-sharing proposal. The outcome reflects not a misunderstanding of policy, but a clear example of how post-sale concerns are handled. I would strongly encourage potential buyers to evaluate not only the purchase itself, but also how the dealership responds when issues arise after the sale. That is where the true measure of a business is demonstrated.

had the pleasure of working with Sam at Crestwood Auto Auction, and I can honestly say he went…read moreabove and beyond to make the entire process smooth and stress-free. From the very beginning, Sam was professional, knowledgeable, and incredibly responsive to all my questions. What stood out most was his honesty and straightforward communication--he truly takes the time to explain things clearly and makes sure you're comfortable with every step. You can tell he cares about building long-term relationships, not just making a quick sale. The level of customer service I experienced with Sam is rare. He's patient, reliable, and always willing to go the extra mile to ensure everything is done right. If you're looking for someone you can trust at Crestwood Auto Auction, Sam is the person you want to work with. Highly recommend!

Overall I had a good experience. I appreciate the no pressure sales. The rep I worked with was…read moreknowledgeable about the vehicle. Thank you for working with my limited budget.