I haven't been here in years, but I bought a vehicle that I'm STILL driving 5 years later. Very nice, and friendly staff!!

I am sharing my experience to provide a clear, factual account for anyone considering doing business with Adam Auto Group. I purchased my vehicle on March 13, 2026, with 113,984 miles, working directly with salesperson Jake Mayo. The vehicle currently has 117,005 miles. Within a short period of ownership, I encountered a significant engine-related issue tied to a known manufacturer concern (Technical Service Bulletin). While I understand that higher-mileage vehicles carry inherent risk, this type of issue was not reasonably apparent at the time of sale. What has been most disappointing is not simply the issue itself, but the lack of support and communication afterward. I made multiple documented attempts to contact the dealership for assistance on 4/10/26, 4/22/26, and 4/29/26, and received no response or meaningful engagement from the salesperson. This lack of follow-up occurred before any formal dispute and reflects a broader concern regarding customer service after the sale. After escalating to management, I approached the situation in good faith and offered a reasonable compromise--requesting a shared cost of repair--even while acknowledging that the issue fell outside of their written policy. That offer was declined. The dealership's response relied entirely on contractual language, including: - The expiration of a 15 day / 500 mile implied warranty period - The position that manufacturer-related issues fall solely on the manufacturer - The assertion that approximately 3,000 miles of use constitutes "significant" use - The statement that the vehicle remained operable To be clear, I do not dispute that these points may align with policy. However, they do not address the core concerns: 1. The complete lack of response from the salesperson despite multiple attempts to communicate 2. The absence of any proactive customer support when a known manufacturer issue surfaced shortly after purchase 3. The unwillingness to consider even minimal goodwill assistance in resolving a legitimate concern These are not contractual issues--they are business practice decisions. Buyers should also be aware of the limitations of the "4 month / 4,000 mile" warranty offered. It is capped at $1,500 and applies only to certain powertrain components. In today's repair environment, where labor rates can reach $170 per hour and major engine repairs often cost several thousand dollars, this level of coverage is limited and may not provide meaningful financial protection in the event of a serious issue. My takeaway is straightforward: If your vehicle performs without issue, your experience may be positive. However, if a problem arises--especially one tied to a known manufacturer concern--you should expect the dealership to default strictly to policy, without flexibility, advocacy, or additional support. The consistent reliance on standardized responses reinforces that approach. I made every effort to resolve this situation professionally, including direct outreach, escalation, and a reasonable cost-sharing proposal. The outcome reflects not a misunderstanding of policy, but a clear example of how post-sale concerns are handled. I would strongly encourage potential buyers to evaluate not only the purchase itself, but also how the dealership responds when issues arise after the sale. That is where the true measure of a business is demonstrated. read more

Sold me a lemon Had to do a full tune up, interior door work, $1,200 tires, $600 brakes and now a head gasket! $6,000! Buyer beware I was told to kick rocks They will tell you whatever you need to hear on the phone, the 4 month warranty is not upheld just so you know..good luck read more

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Warning - I do not recommend this dealer. I purchased a truck from them one month ago that was claimed to be in good condition. Since then, I have had to spend over $7,000 on repairs. This has been a very frustrating and disappointing experience. Buyer beware. Advertencia - No recomiendo este dealer. Compré una camioneta hace un mes que supuestamente estaba en buen estado, pero desde entonces he tenido que gastar más de $7,000 dólares en reparaciones. Ha sido una experiencia muy frustrante y decepcionante. Tengan cuidado antes de comprar. read more

I don't even write reviews. This has by far been the worse experience I've ever had buying a vehicle. The story I am about to tell you all doesn't even sound believable. If it didn't happen to me I would not have believed it. I bought this car 9 days ago. NINE. On the first day of driving it off the lot, the check engine light came on as soon as I hit the highway. I take it back the next day and they stated they needed to change the water pump and themostat. After they "fixed" it. I drive off and immediately when I get back on the highway the check engine light comes on again. I take it back to them for a second time. This time they tell me it's the sensor having trouble reading the new parts they put in and it should be no problem and if the light is still on after a couple days, bring it back. Well not only did the check engine light stay on, the next day the low coolant light also comes on. I bring it back for a third time. This time they find a hole in the hose that was leaking coolant and they put in a new hose. I drive it off the lot and everything was fine for that day. THE VERY NEXT DAY...THE VEHICLE WON'T EVEN TURN ON. I want to remind you, this is only my 9th day with the vehicle. I have not had it for 24 hours before something has gone wrong with it. It is absolutely unbelievable. This place sells vehicles. That's their job. They do not car what they sell you. As long as you buy it, they are good with it. My seatbelt in the backseat also does not work, my cup holder latch does not close. It's comical. read more

Terrible experience trying to buy a Chrysler 300 S don't buy no car here new guy there doesn't know how to talk to customers after he told me I can only take the car a certain route only a 5 min drive and couldn't drive the car more that 40 MPH and expecting me to buy the car after I told him there as a weird sound coming from the exhaust and he got mad and started to cuss at me while my wife is in the car got back and tried to talk to Ryan and the rest and they don't care. read more

Do not buy anything from this place , unless you can get the cars engine and electric system looked over with a microscope. Also bring the car to a body shop for a full Inspection. Make sure they look for rust . They sell AS IS , buyer beware. Look up the BBB reviews on this place. read more

DO NOT BUY A CAR HERE. I bought one beginning of last week. On the way home there were serious issues with the car. The lending company told me to take it back and notified them that there would be no deal and no funding of the loan. They still will NOT give me the $15,000.00 that I used as down payment. They have their car back but will not give me my money back even though they know there is NO deal. DO NOT TRUST THEM read more

Bought a 2014 Mercedes S550 in October . Not been able to drive as much because I had to take it to the dealership three different times to get an antifreeze leak fixed as well as a oil leak and they never fix either . I was told it's a used car shit happens . Had to pay $2,000 out of pocket to get the antifreeze leak fixed but could not get the oil leak fixed and still had a slow antifreeze leak. I took it back to the shop and they took the motor apart come to find out it needs a motor because it had internal damage and leakage . Smh I have not even been able to enjoy my vehicle . read more

Adam Auto Group - Inside wall of the motor where the lifter created damage it had a slight tick but I didn't think anything of it when I bought it but lesson - Car Dealers Near Me - Crestwood, Illinois

Great experience with this business. Good cars, good prices, great customer service! Jake is AWESOME! Super knowledgeable, easy going, and really cares about his customers. He has cemented himself as my go to anytime I'm in the market for a vehicle. read more

Adam Auto Group - Mercedes Benz S550 Coupe - Car Dealers Near Me - Crestwood, Illinois

Car fax and the state having stricter laws and hold the dealerships and auto Action centers accountable to go over the vehicles and make repairs that's needed before there sold. Make them warranty the vehicles for no less then 6 months. The vehicle that my grand son was sold should of been sold for scrap. They new it was bad and wouldn't last . read more

what happened to me same as wat happened to Nicole R. Same story Ibou Land Rover Lr4. After one month the head casket went bad and it was bad when I purchased it but they scammed me and the scammed Warnty they offered is scammed and they cheaters and laying. if there's less than one star I Wi give them read more

Adam Auto Group - Car Dealers Near Me - Crestwood, Illinois

I purchased a 2013 BMW X3 in June (2nd purchase from here). Day two drive train light came on (covered under limited warranty) they had me take it to their mechanic who after three attempts failed to repair the problem. Dealer refused to honor warranty or switch me to another vehicle. Now I'm stuck with a vehicle I must repair and make payments on. PLEASE DO NOT BUY A CAR HERE ! THEY DO NOT HONOR THE WARRANTY !! read more

Received call from attorney general. Was told under no circumstances can dealership keep downpayment if they have the vehicle. They had a week to deliver me a cashiers check. Today 3/23 recieved check via fedex for full downpayment of 4,000 read more

Adam auto group is a bait and switch operation. They hide salvage titles don't tell you about them and then you're screwed just about everything they sell has a problem with the title their cars have accidents. They don't show you on the Carfax stay far away.! read more

PLEASE DONOT BUY CARS HERE. All good reviews are fake! JAKE AND SEAMUS WILL TALK TO YOU SWEET AND WILL ALWAYS SAY WHAT YOU NEED TO HEAR. CARS WILL LOOK GREAT BUT WILL NOT RUN. Please read their reviews in Yelp and BBB. They WILL scam you. I have a bill of sale that says nothing about $500 deposit being non refundable, never mentioned verbally or in any contract i signed. When i called today they say it is non refundable. I am glad I was smart enough to back out and dumb enough to fall for them in the first place where i lost $500. PLEASE NEVER BUY CARS FROM THEM. I have also logged a complaint with IL AG office to look into them. read more

Exceptional experience from a used car lot. Purchased our daughters car here as a graduation present. Things went smoothly. Communication was well, which is important and says a lot about an operation. Thanks Adam Auto. read more

Adam Auto Group - Wish I could have these ! - Car Dealers Near Me - Crestwood, Illinois

A.J and Aaron are really good people. They helped me get into my BMW X5 hassle free. They are very straightforward and honest. I began the process with A.J who held the car I wanted for me. He told me everything he needed in which I provided and in no time I was driving off the lot! Aaron did everything he could to secure the loan despite a very big unfortunate circumstance I had going on with my license. These guys and legit and they are the real deal and I recommend you stop here 1st if you want a quick, fast, hassle free dealership experience! read more

Im in the process of buying a car from them. I agreed to a price, doc fee and TTL fees. ..but now they added a dealer prep fee. which i didnt agree to pay. Put down a $2000 deposit and now Im being told that i pay that fee or Iose my $2000. Im being forced to pay what they want or lose my money. I was never TOLD anything about not getting my deposit if i didnt agree with the numbers. This all happened yesterday April 19, 2022. Hopefully a higher manager can call me and settle this out!!! read more

All they care about is selling you a car. I was promised a working blue tooth for my phone. It does not work and they will not do anything about it. After getting it home I had a flat tire and had my mechanic look at it. They found a rim had corrosion and a small crack in it. it will leak air if the car was parked just right. He also informed me it needed front brakes. After calling and leaving several messages for the management to call me for two weeks. I finally got a hold of the Gm we're he told me they were not going to help me out. I would not recommend buying a car from them or less you have it checked out by a third-party. Do not expect any customer follow up or for them to be truth with you. read more

Really helpful staff helped me with my first car purchase. I felt I was given a very reasonable deal for a used car. One of the top cheapest fair priced in the nation. Drove out of my way to come here and would absolutely recommended this dealer! I love my new used car read more

Good looking cars in horrible conditions with faux guarantees when it comes down to getting repairs.

Bought a 2012 Range Rover with 97000 miles on the clock. Paid $18kish. Had it for 90 days. Engine suddenly blew. New gasket, new pump and thermometer = $9890. My fault for not getting an extended warranty. Somehow I thought it would last at least 90 days. My bad. They didn't want to know. Passed me around like a hot potato. Then hung up on me. Absolutely totally absolved themselves from any responsibility. If you buy a car from them, factor in an extended warranty for sure because you're on your own. Oh, and this is the first review I've ever left. read more

I drove a good distance for a specific car after agreed upon terms. Salesman, AJ, did not communicate all details of our terms to the finance manager so the finance manager wouldn't honor our agreement/bill of sale once I got there. Noise coming from the compressor and multiple people at the dealership said it was due to the cold and vehicle was pulling in air after sitting for weeks. They were all in on it of course, that's the business unfortunately. I should have had it checked out by own mechanic or at least had someone scan the engine codes. The Check Engine Light popped on as I was leaving dealership and AJ never responded back. I didn't feel comfortable to go back into the dealership. After getting it checked out I was told an aftermarket compressor had been poorly installed. Also, when negotiating the "new" price, the finance manager just deleted a line item on the bill of sale to make it look like I would be paying less but when registering the vehicle I would need to pay that amount anyways at the DMV. If you go, you MUST take it to your trusted mechanic. They won't let you test drive alone so make sure you dont let them direct you to a shop of theirs. Just be on high alert at every step in the process. read more

They are deceiving in what they say. They tell you one thing and it's not the truth. They practices are deceptive.

Stay far away from this place. Just purchased a 2011 Range Rover. I negotiated a price and signed a contract that said tax was included. It's my fault on this because I didn't realize taxes were taken out in my state. I was told over the phone that they were but it's on me for letting a car dealership take advantage to someone new in this process. I also was told the car has been serviced and has no problems. Upon receiving the vehicle I took it to a local dealership. It has a large coolant leak. You can smell it the first time I cranked the car and it was even low on receiving the vehicle. Again that was not disclosed and this was not my error. 1400 for the repair. Stay away from these people.. far far away.. read more

Falsely advertise non AMG mercedes as real ones. would never do business here. When I confronted the owner about the false advertising he insulted me personally, saying to go back to my "s****y 04 corolla". Terrible, unethical business. 0/5 stars if I could. read more

Purchased my Range Rover some months ago from here and Im still absolutely in love. Took my my car to another repair shop to make sure that there were no major issues and they said they were impressed with my baby! Took it to the Range Rover dealership and they charged me 300 for oil change. Called an they gave another foreign car repair shop that does great work on foreign cars and doesn't slap you with the dealer prices. Everyone was so nice, helpful and always responsive...always. I am looking to trade in my second car and I will def be coming back read more

Absolutely amazing customer service here. They really did all they could do to help us out. Who would think you'd leave so happy at a car dealership read more

I had a great experience at Adam. Long story short- bought a used car here and took it to my mechanic. He found issues with the car that would most likely lead to costly repairs in the near future. Explained my concerns to AJ and Jim (the two gentlemen I mostly worked with). Ultimately decided to cancel the original purchase and put my significant down payment towards a different car. My mechanic checked out the second car and gave it a very clean bill of health. AJ, Jim, and Aaron (another employee we worked with) were honest, forthright and ultimately very flexible to help us feel confident in our purchase. I had a very positive experience at Adam and purchased a really nice used car with the assistance of the aforementioned people. If you are in the market for a used higher-end vehicle, I would encourage you to look at Adam. read more

Very terrible customer service. I bought a preowned car from here about a year ago, and it had a janky sound system in it (that is wired wrong, so it drains the battery, even when the car is off). I learned this the hard way when I tried unlocking the car after returning from a two week trip. not only could I not get into the car with the electronic key, but the manual key inside the FOB was NOT THE RIGHT KEY for the car. This was not expressed to me when the car was sold, and apparently the warranty is only 30 days, so unless this happened to me within that 30 days, its 'not their problem'...now to get lock out support and a jumpstart thanks to Adam Auto Group. Thanks for nothing. read more

I walked in around 30 min before they were closing, and I asked to test drive one of their cars I had seen online. I had just come from a car dealer down the street who had over priced their cars and not shown some major flaws in the pictures. However, Adam's Auto Group had great, realistic pictures, and the car was far nicer and fairer priced than the cars at the other dealer. After the test drive, I asked to buy the car on the spot in cash. Two weeks later, another car rear ended me and totaled the car. Geico ended up paying me out EXACTLY what I had paid for the car after they assessed its value, which just goes to show you Adam Auto gave me an incredibly fair price. I have recently moved to Miami, and trying to replace this car has been a nightmare because no dealership has compared to the customer service and integrity of Adam Auto. read more

Purchased a 2008 Jeep Cherokee with 70k miles. I knew the front passenger tire had a slow leak, but 2 weeks later I noticed all 4 tires have a slow leak. I called Aaron at Adam's Auto Group and he didn't even try to assist with a solution. He actually said I could have picked up 3 nails in the other 3 tires on my way home. I'm just hoping it's just the tires and not the wheels that need replacing. So don't expect any customer service. read more

****** PLEASE READ PRIOR TO PURCHASE****** Before thinking about purchasing from this lot, SPEND YOUR TIME AND MONEY ELSEWHERE!!!! They try to be nice and request, constantly, that you give them a 5 star review on google, until something goes wrong with the vehicle. I purchased a used Infinity QX56 on 1/10/19 and by 2/7/19 I started to have CAN computer system failure, resulting in unsafe driving issues and the vehicle not starting. When I contacted Adam Auto Group, I was very unprofessionally told "there is nothing we can do for you, and you are stuck with the vehicle, as the financing has already been done." This issue will cost THOUSANDS of dollars to repair. NEVER have I EVER been treated in such an unprofessional and disrespectful manner, when having issues after purchasing a vehicle. In fact... I have owned three of these SUVs, and the first time I ever test drove one, I had this issue when driving it home immediately after purchase. HOWEVER, the dealership would not even allow me to drive it back to their dealership, as they were concerned for my SAFETY, and they reversed the financing and refused sale of the vehicle, as it needed extensive repair. HERE IS THE DIFFERENCE between a REAL dealership, and a SHADY one. THEY DESERVE A NEGATIVE AMOUNT OF STARS... read more

Very disappointed! Spend your money elsewhere! Wanted to test drive some cars and pick one to purchase. Been saving for quite some time so I would have little to no car note. Have older car and ready for a new one. Heard this place had a variety to pick from. Test drove 1 car. They told me they needed to run my credit to test drive more than 1 car. Really? My credit is decent but what if I didnt like the cars? My money will be going elsewhere. read more

I am very disappointed with this place. My husband and are 2 hours away, so we had been planning our trip to the Chicago area to go car shopping for the last week. Adams had a vehicle we were interested in, and all I requested was the carfax before viewing the car. I was promised twice that it would be sent to me, even explained we would be there the very next day. It was never sent to me and every time I would call they were never friendly on the phone. This makes me believe there is something wrong with the vehicle and talk about awful customer service! We will def be going elsewhere!! read more