Awesome group of great people! Bo and family got me there on a Monday night afterwork January 2026 in a uber with my lady. Very Very Happy with my purchase and service and quality !!! Thanks read more

Hello, I want say Thank you Ray and Bo for being courteous and helpful for blessing me with a SUV. This is my third purchase from Motor World and I'm always satisfied every experience. They go above and beyond with customer service. Ray made sure I had transportation and was safe to the destination. Bo was helpful and patient with paper work and tutorial of my new ride. Motor World is my go to place for quality transportation. Thank you so so much! read more

I had such a wonderful experience buying a car at Motor World. The customer service is top notch and they make you feel like family. And I can't say enough good things about Butch, he was amazing to work with. I will always buy my cars here. Many thanks Motor World! read more

I'd like to give them even less, if possible, actually. I was referred to the company by attys, but they pulled a seriously illegal "fast one" on me. The finance guy was the most unethical salesman I've ever encountered. I was told that I was pre-approved for a car with no money down. I needed to get an approval from court to close the deal. This took a few weeks to get. Upon approval, I went to the dealership. I drove a couple of cars. I chose one, signed a contract and drove home in the car. A few days later Motorworld calls me asking me to come back to "sign some documents" they forgot to give me. I was a little leery, but then they called me at work, I figured it was real important. Their business is really far from my home. When I arrived, Ed started saying, "you're behind in your mortgage payments". I said, yes but I've been off work all summer (you can guess what I do). I just mailed a payment and I'll be caught up before the months end. Ed then told me that, the finance company says "they don't want you, even if you do catch up. I don't have a plan B for you, so I need the car back". I really didn't believe it at first, because I had a signed installment agreement, insurance, everything. Nonetheless I cleaned out the car, and Ed did pay for my cab ride home. What Ed did was unscrupulous at best. Everyone I've told the story to says I should have kept the vehicle because I did nothing wrong. It's the dealership's responsibility to work out the intricacies of the financing once you've signed the sales contract. The whole " putting you down" demeanor of a salesman trying to make you feel bad about yourself because he's not an effective financier is incredible! I was definitely humiliated. But that didn't last forever. I learned from the experience. I found a better deal from a dealership a little while after all this happened. I never really felt good vibes about this company, even from the first contact. Trust your instincts is what I learned. Credibility isn't guaranteed, even if your own lawyer's firm is involved is another lesson I learned. read more

So I bought my car (2019 Mitsubishi Outlander Sport) 01/21/2021 and by February 20, 2022 my check engine light came on and it was starting rough, loud and it smelled weird when I idled. I called them right away wondering what to do. After speaking with Ray the owner of the establishment he tells me to call him that following Monday to make any appointment for that week because they were booked that week. I did, he was busy and NEVER called me back. I wound up being a little sick and was not able to call again until today 04/02/2022. I spoke with Butch, right and he was so dismissive. They basically told me what are you telling us for? Call Mitsubishi. You're under warranty. I replied why am I calling? I bought the car from you all. And I was told by the owner to come to you all. He kept telling me to calm down I was not excited at all. The way they dismissed me was so frustrating. When I talked to the owner back in February he was trying to find ways to blame me for the issue. Like well you can't let the car sit outside when it's cold... What? I don't recommend using them to buy a vehicle at all. They are only nice when they are getting your money. Especially if you're coming there on a bankruptcy situation. read more

My husband had just recently filed bankruptcy. He kept getting letters in the mail from different dealerships saying they could get him a great deal. Long story short, this place is the only one that stayed true to their word from beginning to end. Everyone at the dealership was super friendly and helpful. Bo was our main guy that helped us through the process. Never once did we feel pushed/he didnt make us feel like an inconvenience (which is something that's common in our town) so he made the whole experience really easy going. Him and everyone their helped get us a car for our family so we have nothing but respect and good things to say about this place. We'll definitely be back for any of our future car needs. read more

Leaving a 5 star review specifically for the customer service and salesmanship of David Bell at MotorWorld WilkesBarre's Pre-Owned dealership. He did so much leg work to find me a great car in my price range and I left more than satisfied that I was getting a good deal. Can't recommend him enough! read more

I got my SUV from Butch ( awesome guy by the way) from here. There customer service was awesome. They went out of there way to make sure I walked away with the suv I loved at a price that I could afford. Weeks later, a rock flew into the front windshield. I was devastated. My insurance company wouldn't cover the cost. Motor World came to the rescue and helped me with that too. Thanks Motor World! read more

17 Subaru STI needs a new clutch 2,600 miles after purchase. $30k for a car that won't move. Did they even check it out before offering it for sale. Finance was a joke threw in a warranty. It cost me $4000. But slid that paperwork in when signing now won't they won't stand behind it. Thanks Motorworld you are real used car salesmen. Management down Do your self a favor. RUN read more

I bought a car from Motor World in Glen Ellyn . I was having problems with the windshield wipers motor. I called and talked to the manager over a period of 8 days trying to take care of this problem. He told me that he was very busy. He suggested that I get a quote about the windshield wiper motor . I called a Nissan dealer and they told me that the windshield wiper motors will be $800 ,so he decided that I get a second quote. I got so frustrated with the whole situation that he told me to find someone in the city that could help me with this problem ,well I did I end up paying $480 for a windshield wiper motor and he refused to help me pay any of the cost . my car was still under warranty. My car will still under warranty it stated three years or 60, 000 mi. I used only $20, 000 miles. read more

Sorry I am late. Such is life! I finally bought my very first car. I was not pressured or anything. My 2014 fully loaded Nissan Altima is a sexy beat. The owner as well as all the workers act like one big funny family. Thanks Don and Ray. I appreciate everything you did for me. Go see these guys. They sent an Uber for me and would have sent me home in one if I did not purchase. By the way my car's name is Onyx. Keep up the great work. Geneva M. Chicago read more

I've been meaning to post for a while. My first experience was when I bought my car there back in October. They were really helpful walking me through loan options, etc. I just went back recently with a question about my car and they took the time to look and see what the potential issue could be. If you are looking for a new car, check them out. read more

My husband and I bought a vehicle from Motor World about a month and a half ago and it was a terrible experience. We took the vehicle for a ride and the air bag light was on. When we told the sales person (Morgan) about it, she said that when the car starts it was normal for the light to come on, but as we kept driving the light never went off. We requested to have it repaired. They asked us to take the car and bring it back later to be fixed, but we decided to leave it so that they could do the necessary repair. Normally, once you take the vehicle home, the dealership refuses to fix anything. The following week, Morgan called to inform that the air bag light had been fixed. We trusted that they had taken care of the problem as they promised, but the light came on again a couple of days later. We tried making an appointment with the mechanic (Kevin), and he already knew about this problem because his response to my request was that the vehicle ran out of warranty. We sent an email to Morgan telling her that we would be happy to write a review for her after this bad experience, and her response was that they had fixed the light and that they had receipts for it. If Kevin had really repaired it, the light would have not come on again. They knew the vehicle already had an existing problem, and they did not want to spend any money fixing it. They just made sure it would not come on so that we could take the vehicle home. We do not recommend Motor World. read more

Repeat customer! I just bought my second car from Motor World. I took my daughter there to buy her own first car. From Bo the sales manager to Ed the finance manager to Ray the owner - the entire experience was professional yet they know how to put the buyer at ease. I will never buy a car anywhere else. The 2014 Maxima that I bought in March has only needed gas and oil changes. They have so many nice clean used cars with low miles that the hardest part was choosing which one! Thanks guys for making a normally stressful transaction feel enjoyable! read more

Very strange set up. They don't list prices on their website. I asked one of the salesmen and he said they call the bank to get a correct price. Huh? The "front office" with the salesmen is very, very dirty. It just all comes across as very unprofessional. Totally non-plussed. read more

The staff, sales team & management at Motor World are very nice, helpful and accommodating. I recently shopped for a vehicle at this dealership and was treated extremely well throughout the entire process. The whole experience from start to finish was very positive, reassuring and smooth. The treatment which I received was very professional, polite, knowledgeable, caring and helpful. I was also very satisfied with the financing and options which were given to me. This dealership has a wide selection of vehicles and access to multiple banks (which was very helpful in gaining a low interest rate in order to purchase a vehicle). The team at Motor World will work with everyone regardless of their financial situation; especially if recent problems with credit. All in all, I was very pleased throughout the entire step by step process when I purchased my vehicle at Motor World. I would highly recommend this dealership to anyone looking to purchase a newer or used vehicle. read more

I purchased a car with warranty and was assured that all repairs would be made to the car shortly after purchasing it by salesman Dave Caifa and financial manager Ed Peterson. Only one repair was done and repeated attempts to make good on several repairs went unanswered . The owner Ray told me we don't make promises we only sell used cars. The repairs out of my pocket cost me a lot of money I bought the car from MotorWorld in good faith that they would keep their word and honor the warranty which I have yet to receive the info on. In my opinion I would avoid this dealership completely read more

Great car dealership. I hate going to car dealers, they usually make you sit around all day and lie to you, but this was probably the easiest car buying experience I've ever had. I started the process over the phone. They told me what I qualified for in advance so when I got there it took maybe an hour to fill out the paperwork and drive off the lot. Definitely go here even if your credit isn't the greatest. read more

I spoke with Bo, he was amazing and honest. I got the car I wanted (2011 rogue) for the note I wanted. I've had my car going on 2 years this March with no problems. I will be going back soon to trade her in. read more

Pretty deceptive in how they go about trying to convince you that you can not get a loan anywhere else at their interest rate, along with the price of a 4 year old vehicle. I have had problems with the vehicle from the start, which as "Suzi" noted, they did not fix any of the problems of the vehicle. I still have major rattling, noisy steering, leakage under car, and they were almost not going to replace the bald tires! They kept telling me that the Nissan dealer will lie to you about pricing, and that for a new Rogue, it is well over 30K new, well, that was not true. They also told me after I immediately wanted to return the vehicle, not returning phone calls, avoiding, saying Dave and Ray were not in, only to have explained to me by "Ed" that's the nature of the game!! Pretty much, if you do not "catch" some of the pricing, it's your loss!! I would NEVER EVER recommend this place. I still have other issues with my trade-in that they also were not honest with me about. I WAS pressured, and received several texts from the owner, and still have, about how I will not be able to have the interest rate they had gotten for me, within the "next 24 hours". I also had it noted that the vehicle looked like it was in a minor accident, via a mechanic, and the Nissan dealership. WOW! Scam artists at their best!! I am sick!! read more